ANNUAL REPORT 2010 - 2011

(April ’10 – March ’11)

STATE CONSUMER HELPLINE

4TH FLOOR, EZHILAGAM,
CHENNAI - 600005
Phone : 044 - 28592828
e-mail : consumer@tn.gov.in,
schtamilnadu@gmail.com
Website: www.consumer.tn.gov.in

TANSSCOPE, Civil Supplies & Consumer Protection

Department. Government of Tamil Nadu

1
Introduction:
The State Consumer Helpline (SCH), was formally inaugurated on 2nd November
2009. The SCH is functioning under the dynamic leadership of the Commissioner,
Civil Supplies & Consumer Protection, at 4th floor, Ezhilagam, Chepauk, Chennai -
600005 and has jurisdiction over entire state of Tamil Nadu. Funded by Govt of India,
this new venture is run by TANSSCOPE. The SCH software is developed and
maintained by HCL Infosystems Ltd.

The SCH receives consumer’s grievances through phone with IVRS facility, email,
online, postal / courier and also in person with a unique integration plan. Consumers
can submit their complaints on PDS, Products, and Services.

Many grievances have been redressed due to the intervention of SCH in the areas of
Products, Services and PDS.

SCH has made creditable performance and earned appreciations of the

consumers. SCH aims to be at the top of all Consumer Help lines and an icon among
other such organizations.

Objective of SCH:

TamilNadu State Consumer Helpline was established during November, 2009 to

create and promote awareness on Consumer Protection Act 1986 to all folds of public,
to educate the responsibilities, to inculcate the rights to voice against injustice pertaining
to CP Act, to guide, counsel the consumers, to redress grievances of consumers, to
reduce the ratio of cases filed in DCDRF, to promote avenues of out of court settlement
of consumer disputes and resultantly to reduce the burden on consumer courts, to act
as an Alternative Dispute Redressal Mechanism with the fully trained staff to handle
consumer complaints and to provide proper counseling to the needy consumers.
Consumers can make complaints/ seek clarification on PDS and other consumer related
issues in Tamil and English. The SCH can be contacted over phone at No. 044 -
28592828 or through e-mail: consumer@tn.gov.in, schtamilnadu@gmail.com,
sch@tn.gov.in. Consumer can also file online complaints in the website
www.consumer.tn.gov.in. Written representation addressed to “State Consumer
Help Line”, Office of the Commissioner of Civil Supplies and Consumer Protection,
Ezhilagam, IV Floor, Chepauk, Chennai-5 are also being received.

MISSION:
To empower and create an awareness about the rights of the consumers as envisaged
in the Consumer Protection Act, 1986 and protect the consumer rights against
deficiency in services by the service providers or defective products and deficiency by
the seller/manufacturer, any Unfair Trade Practices, and other information.

VISION:
A state of Tamilnadu awakened, awared, empowered, responsible and smart
consumers and socially and legally responsible manufacturers / service providers
rendering trade / commerce with morality as dreamt by Shri. Mahatma Gandhiji.

2
MAJOR ACTIVITY:

Minimising complaints before DCDRF through Alternate Disputes Redressal System

Mechanism adopted by State Consumer Help Line.

SERVICES PROVIDED BY STATE CONSUMER HELP LINE:

Resolving Consumer Complaints through alternate disputes redressal

mechanism

Pre purchase and post purchase advices on goods or services

Advices towards filing of complaints before DCDRF / SCDRC

Dealing with complaints and providing information towards Public Distribution
System in Tamil Nadu.

METHODOLOGY ADOPTED BY STATE CONSUMER HELP LINE:

Complaints are analysed and returned back to complainant if consumer is found

in the insufficient documents (non receipt of purchase bill, non availability of
warranty conditions, etc.)

Complaints are forwarded to concerned Service Provider / Manufacturer /
supplier for redressal within a time frame

Follow up with reminders.

If complaint redressed – reply received will be forwarded to consumer

If complaint not resolved or no reply received the consumer will be intimated with
details of action taken by State Consumer Help Line with information and directing to file
complaint before DCDRF under CP Act 1986 if it is deserved to be filed.

Categories of grievances handled in SCH:

(i) Public Distribution System – SCH is receiving and resolving complaints like delay
and difficulties in getting new family cards, endorsement like address change, addition,
deletion, verifications, against the functioning of shop, against shop keeper like under
weighments, non issue of eligible quantity and quality of the commodities, correct price,
poor service / malpractices in shops / offices of C.S
(ii) Products - Deficiency in after sale services, defect in products, refusal by
seller/manufacturer to repair / service / replace the products carrying warranty,
overpricing, adulteration in food items, malpractices, Unfair Trade Practices, misleading
advts. any information on standardization, expired commodities and unethical trading,
and selling of substandard agricultural inputs, drugs, etc are dealtwith under this
category.
(iii) Services - Against deficiency in service by the Service providers like Transport,
Airlines, Railways, Banks, Insurance, Real Estate, Telecom, Healthcare, EB, TWAD
Board, LPG / Petroleum companies etc.

• Objectives and telephone number of state consumer helpline has been

disseminated to public through posters affixing in all zonal office, Taluk office and
Fair Price Shops throughout the state

3
SCH Redressal Mechanism:
The SCH operational method is superior to other Help lines. (Published in the journal
consumer Voice)

In case of PDS complaints, when a call is attended the integrated system

automatically generates three sms: (1) to the Taluk Supply Officer / Asst
Commissioner, Civil Supplies (2) District Consumer Protection Officer / Dy
commissioner Civil Supplies and (3) to the complainant with the details of the
docket no and a message. Simultaneously the system generates 3 emails to the
said three to settle the grievance within the stipulated timeframe. We intimate
them through phone also to look into the grievances and do the needful for
redressal.

Once SCH receives the grievances, the Consumer is advised and provided with
the contact Numbers and details of the Officer concerned and forwards the
complaint to the concerned redressal officer. When a consumer mails a
complaint, SCH forwards the complaint to the concerned Customer Care Dept. /
Nodal Officer of the concerned manufacturer / service provider with a covering
letter for an amicable redressal.

If there is no response within the stipulated period then SCH sends reminders
and if there is no response for the final reminder also, then SCH recommends the
consumer to file a complaint in before DCDRF depending on the merit of the
case and provides necessary legal guidance.

By the intervention of SCH, most of the issues have been resolved amicably.

4
Cumulative Analysis of Tele Complaints
(1/04/2010 to 31/03/2011)
MONTH ATTENDED *IVRS TOTAL CALLS

APR‘10 1440 941 2381

MAY’10 2599 2028 4627

JUN’10 2559 1740 4299

JUL‘10 2712 2182 4894

AUG‘10 1631 2568 4199

SEPT’10 2534 3641 6175

OCT’ 10 2420 3857 6277

NOV’ 10 2624 3373 5997

DEC’ 10 3473 3874 7347

JAN’ 11 2965 3248 6213
FEB’ 11 3018 3616 6634
MAR’ 11 2334 2260 4594

30309
33328 63637
TOTAL (including 8810
enquiry calls)

* IVRS Interactive Voice Response System

4000
3500
3000
2500
2000
1500
1000
500
0
1 2 3 4 5 6 7 8 9 10 11 12
ATTENDED 144 259 255 271 163 253 242 262 347 296 301 233
*IVRS 941 202 174 218 256 364 385 337 387 324 361 226

5
Cumulative – Sector wise month wise Comparison:
(Tele Complaints and e-mail complaints integrated by creating Docket numbers)

I II (a) II (b) III Total IVRS *

Month Services Products Unrelated (I+II+II)
PDS

APR‘10 1088 231 63 58 1440 941

MAY’10 1188 660 94 160 2102 2028

JUN’10 1196 429 66 106 1797 1740

JUL‘10 1299 287 55 93 1734 2182

AUG‘10 1288 256 23 64 1631 2568

SEPT’10 1058 234 50 56 1398 3641

OCT’ 10 1106 207 29 42 1384 3857

NOV’ 10 1472 268 28 41 1809 3373

DEC’ 10 2124 343 67 66 2600 3874

JAN’ 11 1659 217 61 40 1977 3248
FEB’ 11 1453 166 36 33 1688 3616
MAR’ 11 1391 411 92 45 1939 2260

TOTAL 16322 3709 664 804 21499 33328

Resolved 13492 3532 625 804 18453 0

Pending 2830 177 39 0 3046 0

• IVRS Interactive Voice Response System

6
PDS – Detailed Analysis (Calls)
(1/04/2010 to 31/03/2011)

Apr May Jun July Aug Sep Oct Nov Dec Jan Feb Mar
Category Total
10 10 10 10 10 10 10 10 10 11 11 11

Card
620 741 773 909 944 873 863 1070 1429 1026 961 848 11057
related

Shop
448 423 399 366 333 182 222 386 676 620 486 532 5073
Related

Others 20 24 24 24 11 3 21 16 19 13 6 11 192

Total 1088 1188 1196 1299 1288 1058 1106 1472 2124 1659 1453 1391 16322

PDS – Detailed Analysis

2500

2000

1500

1000

500

0
10
10

10
10

11
10

10
10
10

10

11

11
ly
n

b
ay

ug

n
ec
p
pr

ov
ct

ar
Fe
Ju

Se

Ja
Ju

O
A

D
A

Card related Shop Related Others Total

7
 Products – Sector wise Analysis:

Apr May June July Aug Sep Oct Nov Dec Jan Feb Mar
Products Total
10 10 10 10 10 10 10 10 10 11 11 11
Air
9 8 14 4 2 4 3 2 4 2 3 8 63
conditioner

Micro oven 3 0 1 0 1 2 0 1 2 2 1 0 13

DVD Player 2 0 1 1 0 0 0 0 1 0 5 10

Mobile 5 12 8 9 3 7 3 5 9 9 4 21 95

Refrigerator 3 1 2 1 0 0 2 2 3 2 4 4 24
Electric
0 0 0 0 0 0 0 0 0 2 1 0 3
stove
Washing
6 10 6 4 4 4 3 2 9 6 3 8 65
Machine
Grinder 0 0 0 0 0 0 0 0 0 0 1 0 1
Two
0 0 0 0 4 5 0 0 2 0 0 0 11
wheeler
Food items 4 30 7 6 0 2 5 2 9 7 4 5 81
Water
1 2 1 3 1 6 1 1 3 3 0 9 31
purifier
Computer&
2 0 3 1 2 2 1 1 2 2 1 1 18
Accs.
Vaccum
0 0 2 0 2 4 0 0 0 2 1 2 13
cleaner
Others 27 23 18 21 0 2 5 6 10 13 7 14 146

Television 0 1 0 0 1 0 2 2 2 4 4 4 20

Cosmetics 1 3 0 1 0 0 0 0 2 0 0 0 7

Battery 0 0 0 0 0 0 0 1 1 1 0 1 4

Inverter 1 0 2 1 0 0 0 0 0 0 1 1 6

Tractor 0 0 0 0 0 0 1 0 0 0 0 0 1
Health
0 0 0 0 0 0 0 0 0 0 0 3 3
Care Prodt.
Dish TV
0 3 1 5 0 2 3 2 6 2 1 3 28
Antenna
Lights &
0 1 0 0 2 2 0 0 0 0 0 0 5
lamps
Furniture 0 2 0 0 0 2 0 0 1 4 0 0 9

Camera 0 0 0 0 1 2 0 0 1 0 0 3 7

Total 64 96 66 57 23 46 29 27 67 61 36 92 664

8
 Air conditioner
Products - Sector wise Analysis Micro oven
DVD Player
Mobile
Refrigerator
Electric stove
Washing Machine
Grinder
Two wheeler
Food items
Water purifier
Computer& Accs.
Vaccum cleaner
Others
Television
Cosmetics
Battery
Inverter
Tractor
Health Care Prodt.
Dish TV Antenna
Lights & lamps
Furniture
Camera

9
Services - Sectorwise break up:

Apr May June July Aug Sep Oct Nov Dec Jan Feb Mar
Services Total
10 10 10 10 10 10 10 10 10 11 11 11

68 454 222 128 156 146 145 196 232 136 105 246 2234
LPG
65 59 51 49 30 24 15 12 20 11 12 23 371
Banking
18 16 8 9 7 7 9 5 6 8 2 15 110
Education
19 23 36 23 19 14 8 17 16 10 13 48 246
Telecom
5 2 2 7 1 1 1 3 5 0 1 5 33
Insurance
16 11 16 18 8 8 3 3 5 3 7 8 106
Electricity
1 2 7 5 4 4 0 2 4 2 1 2 34
Postal
7 6 6 5 0 0 0 0 3 1 3 2 33
Real Estate
0 0 0 4 0 0 2 2 0 3 2 2 15
NBFC's
5 6 0 0 3 3 1 4 0 0 3 25
Courier
Food &
2 15 24 6 11 11 4 4 11 9 4 4 105
Durg
0 0 2 3 0 0 1 0 0 0 0 0 6
Passport
Broadband/
0 0 0 2 1 1 3 9 9 8 1 11 45
Internet
Water/metro
0 0 7 2 0 0 0 1 5 1 0 6 22
water/TWAD
Public
3 7 0 4 8 7 6 0 2 1 1 5 44
Transport
Cable/Dish
0 1 0 0 1 1 2 0 0 1 2 5 13
TV
Medical
5 7 0 0 0 0 0 1 2 0 1 3 19
negligence
0 0 0 0 0 0 0 0 0 0 2 0 2
Health Dept
Chennai
0 0 3 0 0 0 0 1 0 0 0 0 4
corporation
0 0 4 0 2 2 1 0 0 0 0 0 9
Railways
3 7 12 0 0 0 0 0 0 0 0 0 22
Petroleum
2 2 5 5 0 0 0 0 0 0 0 0 14
Hospital
Weights
1 0 3 4 0 0 0 0 3 2 3 0 16
&measures
15 40 21 9 5 5 6 8 20 21 6 23 179
Others
0 2 0 0 0 0 0 0 0 0 0 0 2
Home loan
235 660 429 283 256 234 207 268 343 217 166 411 3709
Total

10
 Services - Sectorwise break up

Telecom

Education
Insurance

Electricity
Banking

Real Estate
Postal

NBFC's
Courier

LPG Public
Transport
Home loan Passport
Others
Food & Durg
Weights
measures& Water/metro
water/TWAD
Hospital / Broadband
Internet
Petroleum Chennai
Cable/Dish TV
corporation
Medical
Railways
negligence
Health Dept

11
Special Events of State Consumer Helpline:
Special Visitors to SCH:
On 13.05.2010 Mr. Rajiv Agarwal, I.A.S., Secretary, Dept. of Consumer Affairs,
Govt of India, New Delhi visited SCH and appreciated the operational system.

Special feature:
Deputy Commissioner CS and CP has issued a certificate of appreciation to M/s
Whirlpool India Ltd for their excellent customer care attitude. The letter appreciation
was presented to Mr. Senthilkumar, B.S.M Chennai Whirlpool India Ltd by Mr.
Mohammed Akbar, Dy. Commissioner CS & CP on 22/07/2010

12
Special Delegates & Visitors

On 28th September 10, a team of GTZ delegates visited and appraised the activities
of SCH. The team includes Mr. Axel Saurav, The German Consulate Chennai, Mr.
Patrick, Mr. P. A. Krishnamoorthy, Dr. Poonam Pande, had a detailed discussion
regarding the integration of SCH and GTZ sponsored CAC

13
Special Delegates from Germany:

During the visit of German Delegation to State Consumer Helpline headed by Mr.
Peter Bleser, Member of Parliament, Federal Government of Germany,

Thiru Ka. Balachandran, I.A.S., Commissioner of Civil Supplies and Consumer

Protection Department explaining the activities of State Consumer Helpline. The
team members observed the functioning and took note of the activities of State
Consumer Helpline and appreciated the unique activities of State Consumer Helpline,
Government of Tamil Nadu.

14
Special Delegates from Germany:

Mr. Peter Blesser, Member of parliament Federal Govt. of Germany released hand
book on ‘Sustainable consumption’ and the first copy was received by secretary to
Government of tamilnadu Civil supplies and Consumer protection department
Mr.Swaran singh, I.A.S.,

Training for SCH and CAC:

The training was organised on 21st December 2010 for the SCH & CAC staff at the
venue of the Commissioner Civil Supplies and Consumer Protection conference Hall,
Chennai. The training schedule was duly approved in the review meeting held under
the valued guidance of the Commissioner and the sessions were handled by Mr S. K.
Virmani Director National consumer Helpline New Delhi.
Visitors form Secretariat office Under Secretary to Government visited SCH as a part
of their training in CS&CP Dept.

15
Press:

Sunday, Jan 30, 2011

“Tamil Nadu pioneer in protecting consumers”

New building for State Consumer Disputes Redressal Commission planned

“Most students aware of consumer helpline 28592828”
“Training required for dispute redress forum officers” — Photo: S.R.Raghunathan

National Consumer Disputes Redressal Commission president Justice

Ashok Bhan (centre) and State Consumer Disputes Redressal Commission
president Justice M.Thanikachalam (left) in discussion with Principal
Secretary, Cooperation, Food and Consumer Protection Department,
Swaran Singh, at a conference in Chennai on Saturday.
Chennai: The new building for the State Consumer Disputes Redressal Commission
will come up near the High Court campus here. Steps for launching the construction
work will be taken this year, said Justice M. Thanikachalam, president of the State
Consumer Disputes Redressal Commission.
Addressing a conference of the presidents and members of the district consumer
disputes redressal forums in the State here on Saturday, he said the building would
be constructed with Central government funds.
Justice Thanikachalam stressed the need for better infrastructure for consumer
dispute redressal forums. Swaran Singh, Principal Secretary, Cooperation, Food and
Consumer Protection Department, said the judgments of consumer dispute redressal
forums should be made available online.
“The consumer would certainly gain out of this,” he added. “Tamil Nadu is the pioneer
in protecting the interest of the consumer.
Most of the students in the State are aware of the State consumer helpline
28592828,” he said.

16
“Training is required for officers of the consumer dispute redressal forums to give
them some working knowledge,” said Justice Ashok Bhan, president of the National
Consumer Disputes Redressal Commission.

CONSUMER VOICE:

Press Publicity

Press Publicity in Chennai region has yielded excellent results. Thanks to Pothigai
TV Channel, The Hindu, Times of India, Deccan Chronicle, Dinakaran,
Dinathanthim Dinamani, Dinamalar, Anantha Vigadan, Consumer Voice and
Local medias.

17
Consumers’ Appreciations / Responses:
SCH has received many acknowledgements and appreciation for the
solutions we have provided in the period of April ’10 to March 2011.

Subject: thanks to Mrs.Vijaya thilagam

From: "mohaan ganesan" <mohaan.ganesan@gmail.com>
Date: Wed, September 22, 2010 2:22 pm
To: consumer@tn.gov.in
Dear sir/madam,

I express my sincere thanks to the state consumer helpline for helping me

regarding the *Eureka Forbes* in which the company is not honouring its AMC for the
past one year. In this regard, my complaint was cleared the very next day.

Thank you once again for rendering a great service to the public.

Thanks and regards,

Mohaan Ganesan.

Subject: HDFC bank problems and HDFC SL policies problems at HDFC Bank,
Mylapore
From: "Subramanian Meyyappan" <meyyappansubramanian@yahoo.com>
Date: Fri, October 8, 2010 7:20 am
To: consumer@tn.gov.in
To Manager
Dear Sir,
Following my telephonic complaint to you yesterday ( 07.10.10 ) around 10
am regarding my above problems, I hope you have talked immediately to concerned
persons which has yielded very promising results.
There is very considerable improvements regarding my HDFC bank problems also
after your interference.

Hence, I will wait for the outcome and get back to you as soon as I receive my money
back from HDFC SL as stated by the investigating officer over the telephone. I was
mentally much disturbed as the investment was Rs five lakhs. Your timely help
has given me peace of mind now.

I am very much thankful and greatful to you and your organisation for helping
me in this regard instantly to find out a solution for my long pending and
vexing problem for the past three months.
Thank You,
Yours Sincerely,
Dr.M.Subramanian 13/1,Kailash Nagar 2nd street,Karaikudi-630001
Phone : 04565 238664, Mobile : 9940395664

18
From: "vijaya kumar" <nbvk1981@gmail.com>
Dear Manager (State Consumer Helpline),

I am very grateful to the State Consumer Helpline for giving me your helping hand
which worth a lot for me and made a big difference which is larger in size.
I have been relieved from the following three majors defectiveness found in my
SAMSUNG A/c ie, cooling fin damage, flap noise and water leakage on 8th July
2010.This is a great relief to me which I got through the State Consumer Helpline
intervention and proudly I would call it my second success in a row as well.
I sincerely appreciate the service you render in protecting the
consumer's rights.
This is my second Testimony to State Consumer Helpline.
Regards,
Vijaya Kumar. N. B

Subject: Docket no. 11753

From: "jvk" <jvk@iocee.com>
Date: Thu, October 14, 2010 4:53 pm
To: consumer@tn.gov.in
The Manager
State Consumer Helpline
Dear Sir,
With reference to my complaint regarding Supply of Milk by Aavin vide docket no.
mentioned above I wish to inform you as under.
I wanted to observe the supply pattern for shortage and leakage which is my main
grievance for two to three weeks before I reply to you.
I am happy to say that after my complaint to you there was considerable
improvement in the supply. I have not received any shortage during the last 3
weeks, but leakage was observed in one or two packets, initially, but this was also
stopped during the last two weeks.
I Sincerely hope this trend will continue and Aavin keep up the good work.
My only contention was that I should receive correct quantity and quality of milk for
which I pay in advace.
Thanking you once again for your efforts and sincerely hope that I will not
have to approach you for this problem in the future.
Best Regards
B.L. Patwari, Chennai - 600 018. CELL: 93810 13551

Subject: Re: Consumer complaint - docket number - 13350

From: "Joseph Leo" <josephleothomas@gmail.com>
Date: Wed, October 27, 2010 2:17 pm
To: consumer@tn.gov.in
I Joseph Leo Thomas, would like to inform you that the sun direct people came to my
home yesterday(oct 27th 2010) night and rectified the mistake on my sun direct.. And
they didn't charge me any money for the repair..I would like to close my complaint...
I am very happy with the service provided by State Consumer Helpline, Thank
you so much..
Keep up the good work...

19
 Subject: Drop my complaint
From: "aathif c" <aathif2009@gmail.com>
Date: Tue, September 21, 2010 3:35 pm
To: consumer@tn.gov.in
Dear Sir.,
I have received DD for my II-year Educational Loan. So please Drop my
complaint (My compliant ID – 10592) about Educational Loan (Punjab National
Bank). Very thank you sir.
Name : C.MOHAMMED AATHIF
Ambur-635802, Cell : 9487231789

Subject: Fw: HDFC bank problems and HDFC SL policies problems at HDFC
Bank, Mylapore
From: "Subramanian Meyyappan" meyyappansubramanian@yahoo.com>
Date: Thu, November 11, 2010 5:08 pm
To: consumer@tn.gov.in
Dear Sir,
Todate, HDFC SL has settled my full amount of 5 lakhs and the market gains of
50000, as they have sold the policy to us without telling the risks and facts. I
am very much thankful to you for your help.
Dr.M.subramanian, karaikudi

Subject: Appreciation for justice to a customer

From: "Ramakrishna V" <ramakrishna7631@yahoo.com>
Date: Wed, October 20, 2010 7:22 am
To: consumer@tn.gov.in
Respected sir ,
I have lodged a complaint in SCH vide complaint no 10788.
It was really valuable system for customers to guide them. Presently my CPU
is working it was because efforts of the SCH, Tamilnadu.
Thanks a lot

Subject: Re: Reminder Docket No:12360]

From: "manokaran bharathi" <manoilayans@gmail.com>

Date: Fri, October 29, 2010 12:12 pm
To: consumer@tn.gov.in
Hello Sir / Madam,
I have received my all pending salary from my company (Software Developers India
Pvt Ltd) and I want to inform this to you to close my complaint. I have tried in many
ways to get my pending salary from my comany (SDI) by they have not considered
my words. After a Great entry of you (Consumer Help Line) this was done.
I wish to thank to your great support for helped to received my salary due.
Also, there is no more words to express my thanks to your (Consumer Help
Line) support..
Yours sincerely,
Manokaran. M, 9791907235

20
 Subject: Re: Consumer complaint - docket number - 17527
From: "mahesh kumar" <rvmkn@yahoo.com>
Date: Tue, February 1, 2011 11:07 am
To: consumer@tn.gov.in, bchitra@indianoil.co.in
Respected Sir/Madam,

I am greatly appreciate by the steps taken by the concerned department for which i
had complaint in getting an additional cylinder for circulation.

I thank you for helping me in getting a circulating cylinder through the same
agency on 31st January 2011.

I sincerely thank once again in this regard and oblige.

Thanking you,
R. V. Mahesh Kumar Chennai- -600030 (Ph: 9841518819/044 26286736)

Subject: Re: Goodrej - defective product reg.

From: Babus Cool" <babus.cool06@gmail.com>
Date: Wed, January 26, 2011 9:31 am
To: consumer@tn.gov.in
Hi,
The below problem has been resolved they have replaced whirlpool washing
machine for that Goodrej Washing machine with the additional amount of Rs.3200/-.
So we can withdraw our case in the situation.
# We are very glad to see such a good Co-Ordination in your Service.
# The Problem has been shot out very soon.

Thank you so much for co-ordination on this issue and taking this problem has
yours.
Thank you once again for you good and kind consultation with us. Great Job
done keep on going....
Regards,
Babu.

Subject: Re: Consumer complaint - docket number - 17874

From: "Ramprasad Subburaman" <sramprasad@gmail.com>
Date: Tue, February 15, 2011 4:42 pm
To: consumer@tn.gov.in

I got the cheque from Samsung on 13 Feb 2011.

Thank you Tamilnadu Civil Supplies and Consumer Protection Department for
your support.
Without your support, I wouldn't have got the money.
Regards,
Ramprasad

21
 Subject : Re: Goodrej - defective product reg.
From : "Babus Cool" <babus.cool06@gmail.com>
Date : Wed, January 26, 2011 9:31 am
To : consumer@tn.gov.in
Hi,
The below problem has been resolved they have replaced whirlpool washing
machine for that Goodrej Washing machine with the additional amount of Rs.3200/-.
So we can withdraw our case in the situation.
# We are very glad to see such a good Co-Ordination in your Service.
# The Problem has been shot out very soon.
Thank you so much for co-ordination on this issue and taking this problem has yours.
Thank you once again for you good and kind consultation with us.
Great Job done keep on going....
Regards,
Babu.

Subject: CONSUMER COMPLAINT HAS BEEN RESOLVED FOR DOCKET

NUMBER 14473
From: "SHIMER ROSHAN" <shimer91@gmail.com>
Date: Sat, February 26, 2011 9:49 am
To: consumer@tn.gov.in
Dear Sir,
Docket Number 14473 complaint has been resolved. As AIRTEL broadband
services has sent me a cheque for Rs.503. I thank you for your help & guidance
in resolving this issue.
Thanking You,
Yours truly,
Gulam Mohideen

Subject: Apperication For Consumer Helpline

From: "nirmalkumar santhi" <nirmalkumarsha@yahoo.co.in>
Date: Tue, March 1, 2011 8:23 pm
To: consumer@tn.gov.in (more)
To,
State Consumer Helpline
Civil Supplies and consumer Protection Dept. Chennai - 5.
This is to inform you that I got replacement for the repaired washing machine. I
have tried in many times to the concerned service center.. After a Great entry
of you (State Consumer Help Line) this was done immediately.
Also, there is no more words to express my thanks to your (Consumer Help
Line team) support...
Heart felt congrats to the Commissioner, civil supplies for this new venture and
SCH staff for their integrity and sincerity. Thank you very much for your support in
contacting Samsung Head office to redress my grievance. Also convey my thanks to
Samsung Grievance cell Manager.
Once again entire my family saying thanks for your great effort
With best Wishes
Nirmal Kumar
Cell: 9944363910

22
 Subject: Re: Consumer complaint - docket number - 7354
From: "vijaya kumar" <nbvk1981@gmail.com>
Date: Fri, March 4, 2011 5:15 pm
To: consumer@tn.gov.in
I am really gratefull to state consumer helpline and I am happy that my
complaint was resolved by Samsung company and need to be mentioned that the
resolution happened only after the intervention of yours.
Since I was not feeling well I was unable to thank you and Really sorry for the delay.
With Regards,
Vijaya kumar.N.B

Subject: Re: Consumer complaint - docket number - 5614

From: "sathya raj" <sath_raj85@yahoo.co.in>
Date: Sat, March 5, 2011 1:12 pm
To: consumer@tn.gov.in
Dear sir,
I had given to Civil supplies and consumer protection department due to my bike
engine problem (Complain No : 00004720). I was asked to go to consumer forum
and I had gone. After that TVS company. KMS Motor (my dealer) and Territory
manager negotiated with me and set the bike right.

I would like to express my Thanks to you who helped me.

Subject: RE: Consumer complaint - docket number - 18634

From: "Rufus Alex" <rufusalex@hotmail.com>
Date: Tue, March 8, 2011 7:15 pm
To: "Consumer - TN" <consumer@tn.gov.in>
Dear Sir,
Ref: Complaint No: 00018634 (Earlier No: 00017972)
(Both Refers same issue. But given two numbers)
Greetings.
Thank You for kind help in getting logical compensation from the MTS service
provider. I was contacting them numerous times earlier and though theyagreed that
they have done a mistake and unethically reduced my internet validity days, they
were not willing to compensate or give a remedy. but whenyou interfered and took
the issue, they negotiated and gave 1GB extra free download instead of the validity
extension.
Thank You very much for you kind support particularly in the Consumer
help line phone who explained me and guided me well.
Wish you all best for all your efforts to uphold ethics in the businesses in our
country. Thank You once again.
Regards,
Alex Rufus. R.
Cell: 99655 27140

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 Subject: sbi-debit amount -got -report sent - reg
From: "Krishna Moorthi" <pa.krishnamoorthi@gmail.com>
Date: Mon, March 21, 2011 12:07 pm
To: consumer@tn.gov.in
Respected sir .,
my complaint no.12895

The debited amount Rs 1500/ in account by your past action and I got the
amount in my account .
very much thanks for your service
by p.krishnamoorthi

Subject: Re: Consumer complaint - docket number - 10905

From: "Ramakrishna V" <ramakrishna7631@yahoo.com>
Date: Wed, March 30, 2011 1:08 pm
To: consumer@tn.gov.in
Dear Sir ,
I am proud to say that the state cosumer helpline is protective to the all
consumers who are facing the injustice from the Sellers.
It is playing an emienet role in solving the issues which are costlier atleast to initiate
from the consumer side. As per my opinion if you add a subject in social studies for
Class X it plays a positive role towards good justice to all consumers .Public
awareness is required as it is compulsory to know.

Subject: TO CONVEY THANKS REGARD.

From: "venkatbabu.b balasundaram" <venkatbabu.b@gmail.com>
Date: Tue, November 23, 2010 9:19 pm
To: consumer@tn.gov.in
from
B.Venkatbabu
panruti-607106.
To
The state consumer prediction service center,
chennai.
Sir,
sub: To convey thanks regard.
I had given complient about B.S.N.L(COMPLIENT NO:12574,DATE:8-10-
2010).Behalf of me, file the complient and taken the action and solved problem
.For the help of the consumer prediction center and team, i got B.S.N.L land
line and Broad band internet connection immediately.
So kindly, i have to convey thanks to the State consumer prediction centre and
team.
Thank you.
Your's faith fully,
B.Venkat babu. DATE:23-11-2010
PLACE:PANRUTI

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From : nataraju nataraju <nataraju2006@rediffmail.com>

To
T N State Consumer Forum
Dear Sirs,
Pl ref my complaint no 0005552 dt 26.04.10 Thank you very much in solving the
issue. But the Samsung have taken my life.
There is abnormal delay in attending the problem in spite of number of reminders
fax. On this alone I had to spend nearly 300 rupees.
Any how it solved because of your interference only Thank you again.
M.Nataraju
M - 98405 61996

From: ramachandran arunachalam <chandranar@rediffmail.com>

Sir,
Thank you sir/madam for the prompt helpful reply. I will act accordingly.
It s really very useful and innovative initiative from the government with this e-
service. I thank the govt and the people like you making it success.
A.Ramachandran

Subject: RE: [Fwd: Re: Request to register my complain i.e. Goods ordered

From: "Ishan Nanda" <Ishan_Nanda@infosys.com>

Date: Thu, March 31, 2011 4:51 pm
To: "consumer@tn.gov.in" <consumer@tn.gov.in>
Feedback
Hi,
I got the camera. I very grateful to consumer helpline dept of Tamil Nadu govt. I
have never expected that I will get instance response from your team, frankly I just
thought like any other govt dept they will just take the complain and forget it. But I
proved to be wrong, and now I can proudly say because of your mail only
letsbuy.com company responded quickly.
Once again my sincere thanks to you people.
Thanks & regard
Ishan Nanda
8754466138

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