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Why Integrated Service Management?
Why Integrated Service Management?
Expanding-growing
Outsourcing- subcontracting
When I began working for UNICEF in 2009, there were no clear policies in place regarding
supplier management, causing deliveries to arrive late, incorrect shipments, incorrect
quantities and quality as there was no consistent follow up. This not only impacted on
the workload of the logistics staff but also caused humanitarian programmes to be
delayed and thus impacting on the lives of communities. In order to rectify this problem
UNICEF implemented a system called the “Total Quality Management”. This system put a
particular focus on supplier management and the value for money service. Due to the
new system the relationship between UNICEF and its suppliers dramatically improved as
deliveries were as per the agreed contracts due to the new responsibility suppliers felt
towards UNICEF and the communities that it serves.
In conclusion, a lack of good supplier management policies can have significant cost and
time impacts on all projects causing companies to lose current or potential business.
Hi Lornezo,
I read your posting saying that “Nowadays countries that others used to outsource have the
challenges of finding other cheaper outsources to reduce cost given the examples where Chinese are
delocalising to Mongolia, etc”. Although I fully agree with you in that, cost reduction is paramount to
businesses across the globe, consumers also have preferences and are likely to cut down on the
consumption of goods and services that do not provide the needed satisfaction thus making that
outsourcing not profitable.
Alice
Author: Ismael Inoussa Nchare Koffa
Date: Saturday, April 23, 2011 6:22:59 PM EDT
Subject: RE: Seminar 1 Discussion
Through my experience working in the areas of logistics and supplier management, I noted
that the failure of managing suppliers correctly is a leading trend that is impacting the global
community. I observed that good supplier management within any company plays a great
role and has an important impact on the overall profits and working environment. Strong
and consistent policies regarding supplier and contract management improves
client/supplier relationships because suppliers understand the company’s goals, aspirations
and way of working.
When I began working for UNICEF in 2009, there were no clear policies in place regarding
supplier management, causing deliveries to arrive late, incorrect shipments, incorrect
quantities and quality as there was no consistent follow up. This not only impacted on the
workload of the logistics staff but also caused humanitarian programmes to be delayed and
thus impacting on the lives of communities. In order to rectify this problem UNICEF
implemented a system called the “Total Quality Management”. This system put a particular
focus on supplier management and the value for money service. Due to the new system the
relationship between UNICEF and its suppliers dramatically improved as deliveries were as
per the agreed contracts due to the new responsibility suppliers felt towards UNICEF and
the communities that it serves.
In conclusion, a lack of good supplier management policies can have significant cost and
time impacts on all projects causing companies to lose current or potential business.
Author: Anonymous
Date: Thursday, December 2, 2010 1:33:15 PM EST
Subject: Seminar 1 Discussion
What current trend in your field is impacting the global community? What is an example from your own background
or experience which illustrates the impact you have identified? Is this trend evidence of a shrinking or expanding
global community? Explain your answer. To conclude your posting, share a picture or description of your working
environment in order to help your classmates understand your unique perspective.