Listening

A phone call from a customer

Task 1:

1f

2b

3e

4c

5a

6h

7d

8g

Task 2:

1. False

2. True

3. False

4. False

5. True

6. True
 Task 3:

The customer The supplier

says: says:

You’ll really be helping us. Let me see what I can do.

I need a favour. I’m happy to help you.
I promise this won’t become the norm. I’m not sure if I can do that.
I appreciate your help I think we can make an exception this
time