Retail Terms and Conditions – Revised 20190128

RETAIL TERMS AND CONDITIONS

Forever Living.com, LLC
Posted __ January 2019
Effective __ January 2019

Ordering Procedures
All orders with appropriate payment must be submitted to an authorized FLP product center,
Sales Support at 1-800-899-9194, or via the Internet at www.foreverliving.com.
All orders must be paid in full before processing. Acceptable forms of payment include credit card
(Visa, MasterCard, Discover), PayPal, check, or money order.
Any discrepancy in condition or quantities must be reported to Sales Support no later than 10
days after the date the order was placed.
All orders are subject to, and all deliveries conditioned on, the final acceptance by the Home
Office of FLP.
Warranty, Guarantee, Product Return and Buy Backs
The following time periods shall apply except where modified by local law.
FLP warrants satisfaction and guarantees its products are free from defect and substantially
conform to product specifications. For all FLP products exclusive of literature and promotional
products, this warranty and guarantee shall be for a period ending thirty (30) days from date of
purchase.
Retail Customers are guaranteed 100% product satisfaction. Within thirty (30) days from the date
of purchase, a Retail Customer may:
1) Obtain a new replacement for any defective product; or
2) Cancel the purchase, return the product and obtain a full refund of the purchase price,
excluding shipping.
In all cases, proper notice, proof of purchase and timely return of the product is required to be
given to the source of purchase. FLP reserves the right to reject repetitive returns.
When FLP products are acquired by Retail Customers from or through the Company’s Webstore,
and subsequently returned for refund, the Profit and Bonus which was disbursed will be charged
back to the FBO(s) who benefited from the sale, and the FBO who made the purchase may no
longer be Wholesale Qualified.
When FLP products are acquired from or through an FBO, that FBO is the primary party
responsible for customer satisfaction by exchanging the product or refunding the money. In the
event there is a dispute, FLP will determine the facts and resolve the issue. If cash is disbursed by
FLP, the same will be charged back to the FBO(s) who benefited from the product sale.

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Limitation of Liability
The Company does not make any warranties, express or implied, including without limitation,
warranties of merchantability, fitness for a particular purpose, compatibility, security,
correctness, completeness, usefulness, or non-infringement with respect to the Company
website or any information or goods that are purchased using the Company website. You assume
full responsibility and risk of loss, including loss of data, resulting from your use of this web site.
Although the Company intends to take all reasonable steps to prevent the introduction of viruses
and other harmful material, the Company does not warrant that its website is free of viruses or
other potentially harmful components. The Company does not warrant that its website will be
uninterrupted or error-free, and there may be delays, omissions, interruptions and inaccuracies
in the content or other materials or goods available on its website.
Release
You agree that Forever Living.com, L.L.C. (including without limitation its officers, directors,
employees, and affiliated entities) will not be held liable for any claims, damages or costs,
whether direct or indirect, consequential or special, arising out of or in any way connected to
your use or inability to use the Company website or any hyperlinked website, or any information
or goods that are purchased using the Company website, including lost profits, business
interruption, loss of programs or other data, or otherwise. In addition, you agree that the
Company may not be held liable for the conduct of other members associated with the Company
website, including, but not limited to, activities relating to message boards or chat rooms, or any
other services that may be offered in the future. You hereby waive any claims, whether based on
contractual, tort or other grounds, even if we have been advised of the possibility of such
damages. Some jurisdictions do not allow for limited liability or exclusion of implied warranties,
therefore not all of the above limitations may apply to you.
Indemnity
You agree to indemnify Forever Living.com, L. L.C. (including, without limitation, its officers,
directors and employees) against any and all claims and expenses, including attorneys' fees,
arising out of or in any way connected to your use of the Company website. This expressly
includes, without limitation, liability arising from your violation or infringement of any rights of
others, including intellectual property rights or libelous or unlawful postings.

Dispute Resolution/Waiver of Jury Trial

If a controversy or claim arising out of or relating to FLP products cannot be resolved by
negotiations, Forever Living.com, L.L.C. (the “Company” or “FLP”) and you agree that in order to
promote to the fullest extent reasonably possible a mutually amicable resolution of the dispute
in a timely, efficient and cost-effective manner, he/she will waive his/her respective rights to a
trial by jury and settle the dispute by submitting the dispute to the American Arbitration
Association (AAA) for binding arbitration in Maricopa County, Arizona, in accordance with the
written procedures adopted by FLP for resolution of disputes in accordance with the written
Dispute Resolution Policy currently in effect and available on the Company's website at
www.foreverliving.com. Maricopa County, Arizona shall be deemed the sole and exclusive place

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for jurisdiction and venue of any dispute between the company and you, and if appropriate,
under FLP’s dispute resolution procedures, a court of competent jurisdiction located in the State
of Arizona, Maricopa County.