BBA 4103 ENGLISH FOR PROFESSIONAL COMMUNICATION

COURSE ENGLISH FOR PROFESSIONAL CODE BBA4103

COMMUNICATION
THEME TELEPHONE CONVERSATION ASSIGNMENT WRITTEN
ASKING & GIVING DIRECTION DATE 19 0GOS

2020
INDIVIDUAL ASSIGNMENT
NAME: NORBALQIS BT MOHD SAZALI

GROUP: GROUP 7

MATRIC: D18311318

SECTION 1 (TELEPHONE CONVERSATION)

Based on situations give, write a telephone conversation using suitable language

expression.

Role-Play Cue

James

You'd like to speak to Kevin at Bread&Co, a bread-making company. You're returning

his sales call because you're interested in the company's baked food products.

Kate

You're the receptionist at Bread&Co, try to transfer the call to Kevin, but take a

message when you find out Kevin can't take the call.

SECTION II (ASKING AND GIVING DIRECTION)

WRITTEN ASSIGNMENT 1
BBA 4103 ENGLISH FOR PROFESSIONAL COMMUNICATION

Based on situations given, write a dialogue which consist of asking and giving

direction. You may include useful language expressions in the box below in your

dialogue. USEFUL LANGUAGE EXPRESSIONS

Excuse me, where is…?

How do I get to…?
Go straight…
Turn left/right at the junction.
Go past/around
Go over the junction…

WRITTEN ASSIGNMENT 2
BBA 4103 ENGLISH FOR PROFESSIONAL COMMUNICATION

1. It is your first day at university. Your lecturer assigned you to buy text book for one

of your subjects. Ask local how to get to book shop from your university.

2. You are new in the town. You roaming around and bought some new books at

book shop. Then, your friend asks to meet you at the coffee shop. Ask local how to

get to coffee shop from book shop.

ANSWER BOOKLET

WRITTEN ASSIGNMENT 3
BBA 4103 ENGLISH FOR PROFESSIONAL COMMUNICATION

1. Role-play about Baked Food Products

James : Hello. Good morning. I’m James.

Kate : Hello. Good morning and welcome. I’m Kate from receptionist Bread

& Co. Can I help you?

James : I am actually interested in bread from Bread & Co. I hope Bread & Co

can offer sales to me.

Kate : Yes. Of course. We will offer the best sales for Mr. James.

James : But before I make sale offer, you can connect this call to Mr. Kevin.

Kate : Well I will continue this call on Mr. Kevin, Mr. James wait a minute.

Please.

James : Alright.

After 3 minutes

Kate : Mr. James

James : Yes.

Kate : I apologize for not being able to extend this call on Mr. Kevin because

Mr. Kevin was involved in the meeting. So I took over talking to Mr.

James.

James : Okay. Its okay.

WRITTEN ASSIGNMENT 4
BBA 4103 ENGLISH FOR PROFESSIONAL COMMUNICATION

Kate : Can I help Mr. James ?

James : How to know the offer from the reservation made ?

Kate : Well, our offer will be given when more than 1 000 orders for bread.

We also give a discount of 25% for each unit ordered.

James : What is the privilege of sale of this bread ?

Kate : We will send the ordered bread immediately without any delay and it

Is free shipping.

James : I would like to order 2 000 units of bread.

Kate : All right, Mr. James. May I know the shipping address for this order?

James : Number 12, Lavender Garden Industrial Area, New York City.

Kate : Number phone Mr. James ?

James : 0111885022.

Kate : Alright Mr. James. Later I will Mr. Kevin on the reservation made by

Mr. James.

James : Welcome.

Kate : Until we meet again and if there is a problem we will inform Mr.

James.

James : Alright.

Answers 2 :

WRITTEN ASSIGNMENT 5
BBA 4103 ENGLISH FOR PROFESSIONAL COMMUNICATION

 The situation asks the question of the road to go to the book shop from

the university.

Me : Hi. I’m Lisa.

Maria : Hi. I’m Maria.

Me : Sorry to bother you, I want to ask where is the road to the book shop

from this university.

Maria : The road to the book shop hit the road straight then found a

crossroads out of the university.

Me : Is there a intersection around here?

Maria : Yes. It’s near mall.

Me : How can I get to mall from the intersection of the exit from the

University?

Maria : Using turn right and straight until you see the mall.

Me : After the mall, can you give me directions?

Maria : You will see a circle road near a school.

Me : After circling at the intersection of the circle should be between

which?

Maria : Turn around left until see the road between cafe and shoe shop.

Me : Can you show me the way after round circle road?

WRITTEN ASSIGNMENT 6
BBA 4103 ENGLISH FOR PROFESSIONAL COMMUNICATION

Maria : It’s on go through the way have see book shop at turn left road.

Me : Alright. I understand now. Thank you for the help.

Maria : No problem. Welcome.

Me : I need to go now to book shop.

Maria : Alright. Bye.

Me : Bye.

Answers 3 :

 The situation asks the question of the road to go to the coffee shop

from book shop to the public.

WRITTEN ASSIGNMENT 7
BBA 4103 ENGLISH FOR PROFESSIONAL COMMUNICATION

Me : Hi, sorry. I would like to ask where is the road from the book

shop to the crossroads.

People 1 : Hi, yes. You need to turn right along the road then walk straight

to the crossroads.

Me : How can I get direction of intersection to head to mall?

People 1 : You must turn to the left of the roundabout to the others side of

the intersection until the end of the roundabout, then continue

to the intersection where you will see the mall.

(After 15 minutes)

Me : Excuses me, through this junction, which way can I find to get to

the market?

People 2 : Go past the mall and stay on at the direction left road

(After 10 minutes)

Me : Excuse me, where is the entrance to the market area?

WRITTEN ASSIGNMENT 8
BBA 4103 ENGLISH FOR PROFESSIONAL COMMUNICATION

People 3 : The entrance to the market follows to the left junction of the road.

Me : What’s the best way to get to cinema?

People 3 : The best way is to turning straight by hotel and after go past the

the hotel then turn left onto the street.

Me : Is there a coffee shop around there?

People 3 : Yes, the coffee shop in front cinema.

Me : Alright, I understand. Thank you very much for the help

People 3 : Welcome.

Me : I want to go now.

People 3 : Alright, have a safe trip.

Me : Bye.

People 3 : Bye.

WRITTEN ASSIGNMENT 9