Problem 1: Make a check sheet and then a Pareto diagram for the following car repair shop data:

Ticket No. Work Ticket No. Work Ticket No. Work

1 Tires 11 Brakes 21 Lube & oil
2 Lube & oil 12 Lube & oil 22 Brakes
3 Tires 13 Battery 23 Tranmissions
4 Battery 14 Lube & oil 24 Brakes
5 Lube & oil 15 Lube & oil 25 Lube & oil
6 Lube & oil 16 Tires 26 Battery
7 Lube & oil 17 Lube & oil 27 Lube & oil
8 Brakes 18 Brakes 28 Battery
9 Lube & oil 19 Tires 29 Brakes
10 Tires 20 Brakes 30 Tires

Check sheet
Work Frequency Total
Lube & oil IIIII IIII III 12
Brakes I III III 7
Tires III II I 6
Battery I I II 4
Tranmissions I 1
Total 10 10 10 30

Pareto diagram

Culmulative Culmulative
Work Amount amount Percent
Lube & oil 12 12 40.00%
Brakes 7 19 63.33%
Tires 6 25 83.33%
Battery 4 29 96.67%
Tranmissions 1 30 100.00%

30 100.00%

90.00%
25
80.00%

70.00%
20
60.00%

15 50.00%

40.00%
10
30.00%

20.00%
5
10.00%

0 0.00%
Lube & oil Brakes Tires Battery Tranmissions

Work Culmulative Percent

 30.00%

20.00%
5
10.00%

0 0.00%
Lube & oil Brakes Tires Battery Tranmissions

Work Culmulative Percent

9. Prepare a flowchart that describes going to the library to study for an exam. Your flowchart should
include these items: finding a place at the library to study; checking to see if you have your book,
paper, highlighter, and so forth; traveling to the library; and the possibility of moving to another
location if the place you chose to study starts to get crowded.

No Book, paper,
highlighter,..?

add Yes

Travelling to the
library

Finding a place to Yes

study. Place is
getting crowded?

No Finding
other place

Studying
Problem 2: An air-conditioning repair department manager has compiled data on the primary reason for 41 servic
calls for the previous week, as shown in the table. Using the data, make a check sheet for
the problem types for each customer type, and then construct a Pareto diagram for each type of
customer.

Problem/ Problem/ Customer

Job Number Customer types Job number types Job number
301 F/R 315 F/C 329
302 O/R 316 O/C 330
303 N/C 317 W/C 331
304 N/R 318 N/R 332
305 W/C 319 O/C 333
306 N/R 320 F/R 334
307 F/R 321 F/R 335
308 N/C 322 O/R 336
309 W/R 323 F/R 337
310 N/R 324 N/C 338
311 N/R 325 F/R 339
312 F/C 326 O/R 340
313 N/R 327 W/C 341
314 W/C 328 O/C

1. Commercial customer type

Check sheet

Problem Frequency Total

Oder III IIII 7
Runs warm II II 4
Noisy II I 3
Equipment failure I I 2
Total 5 7 4 16

Pareto diagram

Culmulative Culmulative
Problem Amount amount percent
Oder 7 7 43.75%
Runs warm 4 11 68.75%
Noisy 3 14 87.50%
Equipment failure 2 16 100.00%

16 100.00%

14 90.00%
80.00%
12
70.00%
10 60.00%
8 50.00%

6 40.00%
16 100.00%

14 90.00%
80.00%
12
70.00%
10 60.00%
8 50.00%

6 40.00%
30.00%
4
20.00%
2 10.00%
0 0.00%
Oder Runs warm Noisy Equipment failure

Problem Culmulative percent

2. Residential customer type

Check sheet
Problem Frequency Total
Noisy IIIII I IIII 10
Equipment failure II IIII I 7
Oder I II II 5
Runs warm I II 3
Total 9 7 9 25

Pareto diagram
Culmulative Culmulative
Problem Amount amount percent
Noisy 10 10 40%
Equipment failure 7 17 68%
Oder 5 22 88%
Runs warm 3 25 100%

12 120%

10 100%

8 80%

6 60%

4 40%

2 20%

0 0%
Noisy Equipment failure Oder Runs warm

Problem Culmulative percent

 primary reason for 41 service
t for
ach type of

Problem/ Customer Key problem type

types N=Noisy
O/C F=Equipment failure
N/R W=Runs warm
N/R O=Odor
W/R Customer type:
O/R C=Commercial customer
O/C R=Residential customer
N/R
W/R
O/C
O/R
F/R
N/R
O/C