Industry Report Template

This document is Industry Report Trainer
It is part of the supporting assessment resources for Assessment Task 1 of SITHIND002
Industry Report
a. Information sources
Complete the following table by summarising the type of industry information which you could get from each information source and listing at least two links or
sources of information. Note that the sources of information that you list should be relevant to your organisation and role.
Note: You are required to use at least three of the following information sources in this assessment. Use this checklist to keep track.
Information source Summary of information type Links to information
Developers of codes of conduct or ethics 1.

☐
2.
☐ Discussions with experienced industry personnel 1.

2.
☐ Industry accreditation operators 1.

2.
☐ Industry associations and organisations 1.

2.
☐ Industry journals, reference books and seminars 1.

2.
Hilton Academy: Level 6, 250 Collins Street, Melbourne, VIC. 3000, Australia.
Email: info@hilton.edu.au | Website: www.hilton.edu.au
RTO: 40735 CRICOS: 03796A ABN: 24 111 139 578
SITHIND002 Source and use information on the hospitality industry 1

Information source Summary of information type Links to information
☐ Libraries and media 1.

2.
☐ Networking with colleagues and suppliers 1.

2.
☐ Personal observations and experience 1.

2.
☐ Plain English documents, issued by government 1.

regulators, that describe laws relevant to the
2.
hospitality industry
☐ Training courses 1.
2.
☐ Unions 1.
2.
b. Obtaining information
This unit requires that you use open and closed probe questioning to interact effectively to obtain information from:
 experienced industry personnel
 colleagues
 suppliers
RTO: 40735 CRICOS: 03796A ABN: 24 111 139 578

 industry bodies.
You must therefore interview one person from each of these categories in the course of gathering information for this industry report. At least one of the
interviews must be an oral interview and your assessor must have the opportunity to observe the interview. You can conduct the interviews by phone, by
video conferencing, in person or in writing (except, of course for the oral interview). Record the evidence of the interviews in the table below. Don’t forget to
work with your assessor to set up a formal observation of at least one of the interviews.
Information source Name of contact Organisation and contact Questions asked (indicate Summary of responses
details whether questions are open
or closed)
Experienced industry
person
Colleague
Supplier
Industry body
c. The hospitality industry

Provide a brief answer to each of the following questions (two or three sentences) and provide two sources of information that you used to research your
answer or which could be used to find additional information.
Information source Response Information sources
Describe the structure of the hospitality industry in 1.

Australia, including its main sectors and the functions
RTO: 40735 CRICOS: 03796A ABN: 24 111 139 578

of each. What is the economic and social significance 2.

of the industry?
Describe the hospitality industry within the local 1.

government area that you work in.
2.
Describe how your organisation sits within the 1.

hospitality industry.
2.
Describe your role within the hospitality industry. . 1.

2.
Describe career opportunities within your sector of 1.

the hospitality industry.
2.
Access the position description of your dream 1.

hospitality job. How does it differ to your current role?
2.
What additional skills and training do you need?
Describe the allied industries to your sector of the 1.

hospitality industry. How does each sector rely on the
RTO: 40735 CRICOS: 03796A ABN: 24 111 139 578

other? 2.
Describe the industry associations and unions 1.

relevant to your organisation or industry sector.
2.
Describe their function.
Provide two examples of how you use industry 1.

information to stay up to date with issues and trends.
2.
How do you share this information with colleagues?
d. Legislation
Provide a brief summary of how the following legislation/standards relates to your sector of the hospitality sector. Include at least two links to information
about the legislation relevant to your state or territory. Include two examples of how you ensure that you work in a way which is compliant with the legislation.
Ask your supervisor to endorse this section of your report to confirm that the information which you have provided is consistent with your workplace practices.
Legislative area Relationship to your sector Information sources Strategies for compliance
Equal opportunity law 1. 1.

2. 2.
Occupational licensing 1. 1.
2. 2.
RTO: 40735 CRICOS: 03796A ABN: 24 111 139 578

Legislative area Relationship to your sector Information sources Strategies for compliance
Food safety 1. 1.
2. 2.
Responsible service of alcohol 1. 1.

2. 2.
Responsible conduct of gaming 1. 1.

2. 2.
Local community protection 1. 1.

(obligations for protecting amenity
2. 2.
and lifestyle of neighbouring
residents when delivering
hospitality services)
Industrial relations (including 1. 1.

awards)
2. 2.
Supervisor endorsement: Supervisor name:
RTO: 40735 CRICOS: 03796A ABN: 24 111 139 578

e. Quality assurance
answer or which could be used to find additional information. Ask your supervisor to endorse this section of your report to confirm that the information which
you have provided is consistent with your workplace practices.
Quality assurance Response Information sources

question
Describe the industry 1.

accreditation
2.
schemes relevant to
your industry
sector/organisation.
Describe the industry 1.

associations relevant
2.
to your industry
sector/organisation.
What are the
benefits of industry
association
membership?
Describe why it is 1.
important that your
2.
organisation
participates in
industry quality
assurance
RTO: 40735 CRICOS: 03796A ABN: 24 111 139 578

question
processes. Provide
one potential impact
of non-participation
or non-compliance.
Describe your role in 1.

quality assurance.
2.
Provide two
examples of how you
uphold your
responsibilities to
quality assurance in
your day to day
work.
Describe your 1.
supervisor’s role in
2.
quality assurance.
Describe the role of 1.

an industry code of
2.
conduct or code of
ethics. Provide two
examples of how you
comply with the code
of conduct in your
day to day work.
Describe the work 1.

ethic required to
2.
work in the
hospitality industry
RTO: 40735 CRICOS: 03796A ABN: 24 111 139 578

question
and, in particular, in
your sector of the
industry. Provide two
examples of how you
exemplify this work
ethic in your day to
day work.
Describe two ethical 1.

issues which are
2.
particularly relevant
to your
organisation’s sector
of the hospitality
industry.
f. Technology
Describe one current technology and one emerging 1.

technology that increases the efficiency of the way
2.
that you perform your role. What are the efficiency
RTO: 40735 CRICOS: 03796A ABN: 24 111 139 578

gains and how does the technology help you to

complete your role?
Describe two techniques which you use to keep up to 1.

date with technologies that can improve your
2.
efficiency and effectiveness at work.
Describe one current and one emerging catering 1.

system technology relevant to your organisation or
2.
role.
Describe one current and one emerging application 1.

(app) technology relevant to your organisation or
2.
role.
Describe one current and one emerging computer- 1.

aided despatch system technology relevant to your
2.
organisation or role.
Describe one current and one emerging food 1.

production system technology relevant to your
2.
Describe one current and one emerging industry 1.

RTO: 40735 CRICOS: 03796A ABN: 24 111 139 578

online booking system technology relevant to your 2.

Describe one current and one emerging industry 1.

reservations, operations and financial and tracking
2.
systems technology relevant to your organisation or
role.
Describe one current and one emerging project . 1.

management system technology relevant to your
2.
Describe one current and one emerging social media 1.

site technology relevant to your organisation or role.
2.
Describe two new techniques relevant to your role. 1.

2.
g. You and your work

RTO: 40735 CRICOS: 03796A ABN: 24 111 139 578

Question Response Information sources
Provide two examples of how you access and use 1.

information about the hospitality industry in your day
2.
to day work.
Provide two examples of how you access and use 1.

information about hospitality products and services in
2.
your day to day work.
Provide two examples of how you share updated 1.

information about the hospitality industry, its
2.
products, services and technologies with your
colleagues.
Describe two examples of how industry information 1.

enhances your work performance.
2.
Provide two examples of how information about 1.

current market trends and customer expectations
2.
have influenced the dishes which you have
produced.
Provide two examples of how you have used industry 1.

information to improve the quality of your hospitality
2.
service.
RTO: 40735 CRICOS: 03796A ABN: 24 111 139 578

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This document is Industry Report Trainer

It is part of the supporting assessment resources for Assessment Task 1 of SITHIND002

Information source Summary of information type Links to information

Developers of codes of conduct or ethics 1.

☐ Discussions with experienced industry personnel 1.

☐ Industry accreditation operators 1.

☐ Industry associations and organisations 1.

☐ Industry journals, reference books and seminars 1.

RTO: 40735 CRICOS: 03796A ABN: 24 111 139 578

SITHIND002 Source and use information on the hospitality industry 1

☐ Libraries and media 1.

☐ Networking with colleagues and suppliers 1.

☐ Personal observations and experience 1.

☐ Plain English documents, issued by government 1.

 experienced industry personnel

RTO: 40735 CRICOS: 03796A ABN: 24 111 139 578

SITHIND002 Source and use information on the hospitality industry 2

c. The hospitality industry

Information source Response Information sources

Describe the structure of the hospitality industry in 1.

RTO: 40735 CRICOS: 03796A ABN: 24 111 139 578

SITHIND002 Source and use information on the hospitality industry 3

of each. What is the economic and social significance 2.

Describe the hospitality industry within the local 1.

Describe how your organisation sits within the 1.

Describe your role within the hospitality industry. . 1.

Describe career opportunities within your sector of 1.

Access the position description of your dream 1.

Describe the allied industries to your sector of the 1.

RTO: 40735 CRICOS: 03796A ABN: 24 111 139 578

SITHIND002 Source and use information on the hospitality industry 4

Describe the industry associations and unions 1.

Provide two examples of how you use industry 1.

Equal opportunity law 1. 1.

RTO: 40735 CRICOS: 03796A ABN: 24 111 139 578

SITHIND002 Source and use information on the hospitality industry 5

Responsible service of alcohol 1. 1.

Responsible conduct of gaming 1. 1.

Local community protection 1. 1.

Industrial relations (including 1. 1.

Supervisor endorsement: Supervisor name:

RTO: 40735 CRICOS: 03796A ABN: 24 111 139 578

SITHIND002 Source and use information on the hospitality industry 6

Quality assurance Response Information sources

Describe the industry 1.

Describe the industry 1.

RTO: 40735 CRICOS: 03796A ABN: 24 111 139 578

SITHIND002 Source and use information on the hospitality industry 7

Describe your role in 1.

Describe the role of 1.

Describe the work 1.

RTO: 40735 CRICOS: 03796A ABN: 24 111 139 578

SITHIND002 Source and use information on the hospitality industry 8

Describe two ethical 1.

Supervisor endorsement: Supervisor name:

Information source Response Information sources

Describe one current technology and one emerging 1.

RTO: 40735 CRICOS: 03796A ABN: 24 111 139 578

SITHIND002 Source and use information on the hospitality industry 9

gains and how does the technology help you to

Describe two techniques which you use to keep up to 1.

Describe one current and one emerging catering 1.

Describe one current and one emerging application 1.