Reading: 

READING 
 
 
Directions: 
Read the document below. Then read the question. Click A, B, C, or D to select
the best answer. Click on the arrow button to go to the next question. 
 
 
 

Pros and Cons of Global Business Travel 

 
Global business travel is a successful industry these days. Business air travelers make up
a large part of ticket sales on major carriers. These frequent fliers know how to book the
best fares. They can work with flight schedules. They have ways to recover from jet lag.
Many of them can even work well during flights. Laptops are now the most common
piece of carry-on luggage. 
There are good reasons for companies to have their employees travel overseas. Sending
staff members to a new country means they can meet with clients face to face. They can
generate fresh ideas and find answers to questions. They can also create ties in other
countries. A dinner with a client can create a valuable bond. These relationships help
firms expand their global networks. 
But business travel has its downsides too. It costs money, and there's a  
human toll as well. The problems include burnout and exposure to disease. Then there's
the lost time and lost luggage. Never mind the frayed nerves and hours spent waiting in
airports.  
What does the future hold for business travel? Airlines are nervous. Email and other
electronic systems may soon make 15-hour trips for 3-hour meetings things of the past.
The video conference could replace air travel as the main means of long-distance
communication within the next decade. Companies will soon invest more in video
equipment than  

 
in airfares. It's not a certainty, but it is likely. Unpack your bags and open your laptop. 
 
Top of Form 
In this article, carriers refer to
__________. 
 
(A)   luggage handlers 
 
 (B)   people who fly frequently 
 
(C)   people infected with disease 
 
  (D)  airline companies 
 
Bottom of Form 
 
 
 

Next 
1 of 16     
 
 
Top of Form 
The trend for the future, according to this
article, will probably be __________. 
 
  (A)  increased video communications 
  (B)   more international air travel 
  (C)   business travelers being nervous 
  (D)   more in-person meetings with
clients 

 
Bottom of Form 
 
 

 
Next 
2 of 16     
 
 
READING 
 
 
Directions: 
Read the document below. Then read the question. Click A, B, C, or D to select
the best answer. Click on the arrow button to go to the next question. 
 
 

 
 
TO:  Kristin Donner, President  
FROM:  Louis Johnson, Personnel Manager 
RE:  Computer Training 
 
Next week the employees in the International Loan Department will
receive training on the new computer system. Two trainers from the
ABC Training Group will come to our office next Wednesday.  
I feel that managers should also attend the training. They need to
understand how to use the new system too. However, some of them
said they don't have the time to come.  
We must start using this new system now, and there is not a good
time to do another training just for the managers. What do you
suggest we do to make sure that everyone receives the training?  

Please  me as soon as you can. Please email any helpful ideas or

other suggestions to me directly.  
Thank you for considering this problem. I hope to hear from you this
week. 
 
 
 
 
Top of Form 
What is the problem Louis Johnson has
with the training? 

 
  (A)   There are not enough people for two
training sessions. 
  (B)   The two trainers don't have time do
the training on Wednesday. 
  (C)  Some of the managers can't
attend the training on
Wednesday. 
  (D)   The new computer system is too
difficult to understand. 

 
Bottom of Form 
 
 

 
Next 
3 of 16     
 
 
 
 
 
Look at the word  in the memo. Which phrase
 
means the same thing as ?   
 
   
  (A)   to agree with someone   
  (B)   to call someone on the telephone   
   
(C)   to ask a question 
 
  (D)   to give useful suggestions 
 
 
 
 
 
 
READING 
 
 
Directions: 
Read the document below. Then read the question. Click A, B, C, or D to select
the best answer. Click on the arrow button to go to the next question. 
 
 

 
How to Get Reimbursed for Business Expenses 
You will be paid back for any company expenses that you pay out of pocket. For
instance, if you take a taxi to a meeting with a client, the CFO will approve a refund for
the money you spend.  
In order to get your money back for business expenses, you must follow these steps: 
1. Fill out the Reimbursement Form (form series 236-A). Be sure to
explain the expense in the box marked "Reason."  
2. The Reimbursement Form must include your full name (printed), your
signature, and the date.  
3. Your manager must approve the expense. Ask your manager to sign and
 date the Reimbursement Form on page 2. If your manager is on vacation,
you may request a signature from your manager's supervisor.  
4. Submit the Current Address Form (form series 967-B). This is an
important step.  
5. Write your Employee I.D. Number on both forms. Write it clearly.  
6. Specify your department.  
7. Compile and submit the original receipts for your expenses. Sign and
date them.  
8. Make copies of the receipts and the forms.  
9. Submit both forms and the receipts together.  
Failure to supply any of the required information or signatures can result in a delay in
repayment. Allow six weeks for repayment. The money will be mailed to the address you
provided on the Current Address Form.  
If you have any questions about these directions, please contact the Bursar's office at
extension 0812. We will be happy to answer your questions. 
 
Top of Form 
In order to get reimbursed for expenses,
an employee must __________. 

 
  (A)   have a manager sign both forms 
  (B)   visit the Bursar's office 
  (C)   submit two different forms 
  (D)  approve all the expenses 

 
Bottom of Form 
 
 

 
Next 
5 of 16     
 
 
Top of Form 
In these directions, the word them refers
to __________. 

 
  (A)   the photocopies 
  (B)   the expenditures 
  (C)   both forms 
  (D)  the receipts 

 
Bottom of Form 
 
 

 
Next 
6 of 16     
 
 
READING 
 
 
Directions: 
Read the document below. Then read the question. Click A, B, C, or D to select
the best answer. Click on the arrow button to go to the next question. 
 
  

 
 
 
Thank you for your fax of April 29.  
Here is my new flight arrival information: AL #603 at SFO Airport on
May 15 at 9 a.m. I wanted to arrive an hour earlier, but there were no
direct flights from Boston to San Francisco at that time. The only

reservations I could get at an earlier time required a 2-hour  in

Chicago. I didn't want to waste time waiting at the Chicago airport.
  Could you please arrange for me to pick up a rental car at the airport
  
in San Francisco?  
Also, please change the 10 a.m. tour time to 11 a.m. because of my
later flight time. Thank you for making these changes to the
schedule.  
Joseph Kolb, our Production Manager, will be coming with me. I would
like him to take a company tour with us. The tour should not last more
than an hour because we have a 12:00 noon lunch meeting.  
See you on the 15th.  
Kind regards,  
Ms. Natasha Gold 
 
 
 
 
Top of Form 

Look at the word  in the fax. Which

words or phrases mean the same thing

as  ? 

 
  (A)   a period of rest after a trip 
  (B)   a short stay between the parts of a
trip 
  (C)   interruption of plane arrival and
departure times 
  (D)  a cancellation for mechanical
problems 

 
Bottom of Form 
 
 

 
Next 
7 of 16     
 
 
Top of Form 
How long will the tour be? 

 
  (A)   more than an hour 
  (B)   at 10 a.m. 
  (C)   from 10 a.m. to 11 a.m. 
  (D)  one hour or less 

 
 Bottom of Form 
 
 

 
Next 
8 of 16     
 
 
READING 
 
 
Directions: 
Read the document below. Then read the question. Click A, B, C, or D to select
the best answer. Click on the arrow button to go to the next question. 
 
 

 
 

 
 

can help you! Our staff of computer experts can fix almost any
type of computer you have.  
 Cost savings 
You can save as much as 25% the first year.  
 Fixed-price contracts 
Costs of computer repair and new computer equipment
  will not change.  
  
 Fast response 
Call anytime. Our staff will come to your office within two
hours of your call.  
 Discount on new software 
Our staff of technical experts will advise you on new

software programs.  can install the software, and we

can offer you a very low price when you buy the software
from us.  

Don't wait! Call  now at: (555) 121-1112 

 
 
 
 
Top of Form 
How quickly can the staff at Compfix be at your
workplace?  
 
(A) immediately following your call 
 
(B) in 3 hours or more 
 
(C) any time 
 
(D) in 2 hours or less 
 
 

Look at the word  in the advertisement.

Who does the word  refer to? 

 
  (A)   the computer technicians 
  (B)   management staff 
  (C)   the software designers 
  (D)  the office workers 

 
Bottom of Form 
 
 

 
Next 
10 of 16     
 
 
READING 
 
 
Directions: 
Read the document below. Then read the question. Click A, B, C, or D to select
the best answer. Click on the arrow button to go to the next question. 
 
 

 
    
       
 
by Jane Gilman 
 

When I travel on business, I don't want

to waste time deciding what to eat, where to eat, or how to get to a
restaurant. The best idea is to ask about places to eat before you
leave on your trip. Find out if friends, family, and co-workers know of
any good restaurants in the city where you will be staying. Write
down the names, addresses, and phone numbers of any restaurants
that are recommended to you. Be sure to put this list in your wallet
or purse so it's easy to find.  

If you can't get any helpful  before you go, you can always ask
for advice at the hotel where you are staying. The person you should
talk to for suggestions is usually called the concierge. The
concierge's job is to help guests make restaurant reservations, get
tickets to theater or music events for them, or to suggest places for
them to shop.  
Talk to the concierge as early as you can. Tell the concierge what
kind of food you want (I always ask for a good Italian restaurant, as
most cities seem to have one). In addition, tell the concierge what
time you want to eat, how far you want to travel, and how much
money you want to spend. This is a very fast and easy way to find
good restaurants if you didn't get recommendations before leaving
home.  
Good luck and happy eating!  
 
 What is the best way to find a good restaurant? 

 
  (A)  ask people about it before you travel 
  (B)   ask the travel agents 
  (C)   ask the front desk of your hotel 
  (D)   ask at a good Italian restaurant 

 
 
 
 
 
 
Top of Form 

Look at the word  in the article. Which

words or phrases mean the same thing

as  in this article? 

 
  (A)   restaurants or hotels 
  (B)   tickets and places to shop 
  (C)   money 
  (D)   advice or suggestions 

 
Bottom of Form 
 
 

 
Next 
12 of 16     
 
 
Directions: 
Read the document below. Then read the question. Click A, B, C, or D to select
the best answer. Click on the arrow button to go to the next question. 
 
 
The City of Roland Hills 
Memorandum - DRAFT 
TO: Mayor Jackson and City Council Members 
FROM: Mary Smith, Chief City Accountant  
Subject: Revision to loan agreement between the city and Sunnyside Mall  
Proposal: Sunnyside Mall will provide the city with space for a teen recreation center. In
exchange, Sunnyside Mall will not be required to pay back its loan from the city for last
year's renovation. 
Loan Agreement: The city and Sunnyside Mall entered into a loan agreement in
August. The city loaned Sunnyside Mall $520,000. Terms included a 2.4% interest rate
and no fees on a 20-year loan. Sunnyside Mall now agrees to provide mall space to the
city in exchange for forgiveness of this loan.  
Reason for Revision: When the loan agreement was signed, the city did not know it
would need to rent space for an expansion to the existing City Teen Center (CTC). Space
in Sunnyside Mall will give the city access to low-income youth on the city's north
side. It will use the CTC expansion to provide recreation facilities and job training.  
Financial Impact: The city and Sunnyside Mall agree that rent for the CTC expansion
for one month is equal to one monthly loan payment of $4,000. This means that city
revenues will decrease by $48,000 per year over the remainder of the loan agreement.  
Recommendation: The City Manager or a member of our legal staff should draft a new
agreement between the city and Sunnyside Mall stating that as long as the mall provides
space for an expanded CTC, it will not have to make its monthly loan payments.  
In the new agreement between the city and the mall, ______. 
(A) the city will receive space for the CTC and the mall will not have to pay
back its loan from the city 
(B) the city will pay $4,000 per month for space to build an expansion for the CTC 
(C) Sunnyside Mall will rent space from the city for an expansion to
theCityTeenCenter 
(D) Sunnyside Mall will save $4,000 per month, but the city will lose $48,000 per
month 
My answer is A 
 
 
  Top of Form 
In this passage, It refers to the
__________. 

 
  (A)   the mall 
  (B)   the city 
  (C)   the loan 
  (D)  youth 

 
Bottom of Form 
 
 

 
Next 
14 of 16     
 
 
READING 
 
 
Directions: 
Read the document below. Then read the question. Click A, B, C, or D to select
the best answer. Click on the arrow button to go to the next question. 
 
 

 
  
   
 
 
Next month, the Geo Tech Mining Inc. headquarters will relocate to the
Paris office. Two thirds of our business is in Europe now, and a full
third of this European business is in France. Therefore, it is more
convenient to have our main office where a majority of our clients will
be able to meet with us much more easily.  
However, I know that many New York employees do not want to move
to Paris. When we move to Paris, some people will probably quit and
look for other jobs.  
I don't want to lose our employees, but it is too expensive to keep
both locations open. Do you have any ideas about what we could offer

to our staff so that they won't  ? I really don't want them to leave
the company. We want our best people on board when we move.  
Thank you for your help with this serious problem. I hope to hear from
you as soon as possible.  
Best regards,  
 Daniel Ferrier 
 
 
 
 
Top of Form 
Why is the Geo Tech Mining Inc.
headquarters moving? 

 
  (A)   to encourage European clients to visit
New York 
  (B)   to make it easier for employees to fly
to France 
  (C)  to be closer to more of their
business contacts 
  (D)   to get a less expensive office 

 
Bottom of Form 
 
 

 
Next 
15 of 16     
 
 
Top of Form 

Look at the words  in the memo. Which

phrase means the same thing as  ? 

 
  (A)   get on the next boat 
  (B)   change staff 
  (C)   get away from a troublesome
situation 
  (D)   ask for a position on the board 

 
Bottom of Form 
 
 

 
Next 
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