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TLE – Technology and Livelihood Education- Grade 7/8
Alternative Delivery Mode
Module 2: Identify Front Office Services Tools, Equipment & Paraphernalia
First Edition, 2020

Republic Act 8293, section 176 states that: No copyright shall subsist in any work
of the Government of the Philippines. However, prior approval of the government agency
or office wherein the work is created shall be necessary for exploitation of such work for
profit. Such agency or office may, among other things, impose as a condition the payment
of royalties.

Borrowed materials (i.e., songs, stories, poems, pictures, photos, brand names,
trademarks, etc.) included in this module are owned by their respective copyright holders.
Every effort has been exerted to locate and seek permission to use these materials from
their respective copyright owners. The publisher and authors do not represent nor claim
ownership over them.

Published by the Department of Education, Division of Palawan

Schools Division Superintendent: Natividad P. Bayubay, CESO VI
Assistant Schools Division Superintendent: Loida Palay- Adornado, PhD
Felix M. Famaran

Development Team of the Module

Writers: Johanna B. Cuenca, Lucita C. Magdayao
Editors: Leah A. Luarez
Reviewers: Mary Flor P. Canatoy
Illustrator: Rosemae M. Tayactac
Layout Artist: Ma. Angela C. Calimlim/ Vanessa D. Mutia
Management Team: Aurelia B. Marquez
Rodgie S. Demalinao
Clemencia G. Paduga
Mary Jane D. Virrey

Printed in the Philippines by ________________________

Department of Education – MIMAROPA Region – Division of Palawan
Office Address: PEO Road, Barangay Bancao-Bancao, Puerto Princesa City
Telephone (048) 433-6392
E-mail Address: palawan@deped.gov.ph
Website: www.depedpalawan.com

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Introductory Message
For the facilitator:

Welcome to the TLE- Front Office Services Alternative Delivery Mode (ADM) Module
2: Identifying Front Office Services Tools, Equipment & Paraphernalia Applicable for a
Specific Job

This module was collaboratively designed, developed and reviewed by educators both from
public and private institutions to assist you, the teacher or facilitator in helping the learners
meet the standards set by the K to 12 Curriculum while overcoming their personal, social, and
economic constraints in schooling.

This learning resource hopes to engage the learners into guided and independent learning
activities at their own pace and time. Furthermore, this also aims to help learners acquire the
needed 21st century skills while taking into consideration their needs and circumstances.

In addition to the material in the main text, you will also see this box in the body of the
module:

Notes to the Teacher

This contains helpful tips or strategies that
will help you in guiding the learners.

As a facilitator, you are expected to orient the learners on how to use this module. You also
need to keep track of the learners' progress while allowing them to manage their own learning.
Furthermore, you are expected to encourage and assist the learners as they do the tasks
included in the module.

For the learner:

Welcome to the TLE– Front Office Services 7/8 Alternative Delivery Mode (ADM) Module
on: Identifying Front Office Services Tools, Equipment & Paraphernalia Applicable for
a Specific Job

This module was designed to provide you with fun and meaningful opportunities for guided
and independent learning at your own pace and time. You will be enabled to process the
contents of the learning resource while being an active learner.

This module has the following parts and corresponding icons:

What I Need to Know This will give you an idea of the skills or
competencies you are expected to learn in
the module.

iv
 What I Know This part includes an activity that aims to
check what you already know about the
lesson to take. If you get all the answers
correct (100%), you may decide to skip this
module.

What’s In This is a brief drill or review to help you link

the current lesson with the previous one.

What’s New In this portion, the new lesson will be

introduced to you in various ways such as
a story, a song, a poem, a problem opener,
an activity or a situation.

What is It This section provides a brief discussion of

the lesson. This aims to help you discover
and understand new concepts and skills.

What’s More This comprises activities for independent

practice to solidify your understanding and
skills of the topic. You may check the
answers to the exercises using the Answer
Key at the end of the module.

What I Have Learned This includes questions or blank

sentence/paragraph to be filled in to
process what you learned from the lesson.

What I Can Do This section provides an activity which will

help you transfer your new knowledge or
skill into real life situations or concerns.

Assessment This is a task which aims to evaluate your

level of mastery in achieving the learning
competency.

Additional Activities In this portion, another activity will be given

to you to enrich your knowledge or skill of
the lesson learned.

Answer Key This contains answers to all activities in the

module.
At the end of this module you will also find:

References This is a list of all sources used in

developing this module.

v
The following are some reminders in using this module:

1. Use the module with care. Do not put unnecessary mark/s on any part of the module.
Use a separate sheet of paper in answering the exercises.
2. Don’t forget to answer What I Know before moving on to the other activities included
in the module.
3. Read the instruction carefully before doing each task.
4. Observe honesty and integrity in doing the tasks and checking your answers.
5. Finish the task at hand before proceeding to the next.
6. Return this module to your teacher/facilitator once you are through with it.
If you encounter any difficulty in answering the tasks in this module, do not hesitate to
consult your teacher or facilitator. Always bear in mind that you are not alone.

We hope that through this material, you will experience meaningful learning and gain deep
understanding of the relevant competencies. You can do it!

What I Need to Know

This module was designed and written with you in mind. It is here to help you to be able to
demonstrate understanding on the use of tools, equipment and paraphernalia in FOS and
independently use of tools, equipment and paraphernalia in FOS in accordance with standard.
The scope of this module permits it to be used in many different learning situations. The
language used recognizes the diverse vocabulary level of students. The lessons are arranged
to follow the standard sequence of the course. But the order in which you read them can be
changed to correspond with the textbook you are now using.

The module contains discussions and activities about Identifying Front Office Services: Use
Tools, Equipment & Paraphernalia that are applicable to a Specific Job.

After going through this module, you are expected to:

➢ Describe equipment, tools and paraphernalia based on the specified task.

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 What I Know

Direction: Choose the letter of the best answer. Write the chosen letter on a
separate sheet of paper.

1. What do you call a program that enables a computer to perform a specific task,
as opposed to the physical components of the system?

A. Site B. Software C. Internet D. Computer

2. Hanna want to check the credit card validity of their guest, what equipment she
will be use?

A. Machine C. Credit card machine

B. Cash Register D. Key Card

3. Guest Folio is considered as the master bill in the hotel which is also known as
____________?

A. Guest Account Card C. Logbook

B. Cash Receipt D. Message Slip

4. Which of the following tools can Atena use to store guest room keys?

A. Safety box C. Key card

B. Cash drawer D. Key rack

5. A machine that used for printing text or pictures onto paper, what is it?

A. Computer B. Printer C. Internet D. Telephone

6. The following statement describe the meaning of Reception Desk, EXCEPT?

A. Where guests are received.

B. A place in which guests make the first impression of the hotel.
C. The communication center of the hotel.
D. None of the above.

7. An instrument for writing or drawing with ink, typically consisting of a metal nib is
called?

A. Calculator B. Pencil C. Pen D. Printer

8. Which of the following statements best describe a Logbook?

A. Record of important events in the management.

B. A master bill in the hotel.
C. A global computer network providing a variety of information.
D. An accounting journal.

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 9. What is a purpose of Fax Machine in a hotel?

A. Registering and calculating transactions.

B. Received and send official documents.
C. Check the validity of a credit card.
D. All of the above.

10. Why it is important to know the tools, equipment and paraphernalia used in front
desk in the hotel especially its function?

A. for awareness C. for the goodness

B. for safety. D. all of the above

Identifying Front Office Services:

Lesson
1
Tools and Equipment Paraphernalia
Applicable to a Specific Job

What’s In

Front office is the most visible and essential focal point of a hotel. The focal point of
activity within the front office is the reception desk which is located in the front lobby of a hotel
and dispenses all front-of-the-house activity of the hotel. It is the communication center of the
hotel with great amount of guest contact. Guest interact with the hotel for the first time by
interacting with the staff of the front office, and they form the first impression about the hotel
based on the efficiency, competency and behaviour of the front office staff.

It has become very important in today’s time to keep in touch with the latest technology
for the smooth function for any department in the hotel industry. Hence, one should know
properly the latest tools and equipment used in the front office area, and most importantly, the
use of them. In this module, you will be able to classify equipment, tools and paraphernalia
according to types and functions and based on the specified task.

2
 What’s New

Tools, Equipment and Paraphernalia Defined

Tools and Equipment are two words that are often use synonymously, mainly
due to the similarities of their meanings. A tool is a hand held device that aids in
accomplishing task. Equipment usually denotes a set of tools that are used to
achieve a specific objective. Paraphernalia are the equipment, apparatus or
furnishing used in or necessary for a particular activity.

What is It

One of the most important task of a front office staff is to make sure that he/she uses
the right tool, equipment or paraphernalia that is applicable to a specific job. A future front
desk employee should be well versed with the different tools and equipment that will be used
when already in the field.

Tools, Equipment and Paraphernalia used in Front Office Services

Tools/Equipment Meaning/Use

Reception desk is where guests are received

and usually the place in which guests make the
first impression of the hotel. It is also the
communication center of the hotel.

Filling Cabinet is a piece of office furniture

typically made of steel and usually used to store
paper document in file folders. In the simplest
context, it is an enclosure for drawers in which
items are kept.

3
Key rack is an array of numbered
compartments used to store guest room keys.

Safety deposit box

Safety deposit boxes of varying sizes are
located in or adjacent to the front office area.
These boxes are for guest use only and are
controlled by the service associates.

Computer are used to create bills and

invoices, to monitor bookings and reservation,
to check-in and check-out guests, and to record
guest expenditure and share information within
and across the hotel.

Software a program that enables a computer

to perform a specific task, as opposed to the
physical components of the system.

Internet a global computer network providing a

variety of information and communication
facilities, consisting of interconnected network
using standardized communication protocols.

Printer a machine for printing text or pictures

onto paper, especially one linked to a
computer.

4
Telephone a system for transmitting voices
over a distance using wire or radio by
converting acoustic vibrations to electrical
signal.

Fax Machine (Facsimile Automated Xerox

Machine). It is a very essential equipment in
Front Desk for the purpose of communication
and is used to received or send official
documents.

Cash Register is a mechanical or electronic

device for registering and calculating
transactions at a point of sale.

Credit Card Machine

It is an automated front office Equipment used

by Front Office Cashier to check the validity of
a credit card.

Reservation Form
Is primarily used by reservation department or
by the hotel sales team to write down the
booking details over phone or when they go for
a sales call on client site.

Message Slip
You can take massages by phone for guests
who are out and register these on the guest
message slip and give them to the guests when
they come back to the hotel.

Pen an instrument for writing or drawing with

ink, typically consisting of a metal nib.

Calculator
Something used for making mathematical
calculation. In particular, a small electronic
device with a keyboard and a visual display.

5
Cash Receipt
Is a specialized accounting journal and it is
referred to as the main entry book used in an
accounting system to keep track of the sales of
items when cash is received by crediting sales
and debiting cash and transactions related to
receipt.

Guest Folio is considered as the master bill in

the hotel which is also known as Guest
Account Card. It contains all transaction of both
cash and credit occurred by each resident
guests

Logbook
Is a record of important events in the
management, operation, and navigation of a
ship, and must be filled at least daily. A proper
hand over of shift is required to ensure smooth
running of the front office shift.

Key Card
A reusable RFID (Radio-Frequency
Identification) chip based access card provided
for every guest arriving at the hotel. The
information is registered into the RFID tag
through a hardware connected to the Front
Office (FO) by which the card gets activated.

6
 What’s More

Activity 1: Matching Type

Direction: Match the meaning and functions in Column A with the terms in Column B. Write
the letter of the correct answer on a separate sheet of paper.

Column A Column B
1. A piece of furniture, typically made of A. Cash Register
steel, deep drawer for storing documents.

2. A program that enables a computer to B. Credit Card Machine

perform a specific task, as opposed to the
physical components of the system.

3. A system for transmitting voices over a C. Filling Cabinet

distance using wire or radio by converting
acoustic vibrations to electrical signal.

4. A mechanical or electronic device for D. Software

registering and calculating transactions
at a point of sale.

5. It is automated front office equipment E. Telephone

used by Front Office Cashier to check the
validity of a credit card.

6. It is the communication center of the F. Fax Machine

hotel.

7. It contains all transaction of both cash and G. Calculator

credit occurred by each resident guests.

8. Is a reusable Radio Frequency Identification H. Reception Desk

chip based access card provided for every
guest arriving at the hotel.

9. Used for making mathematical calculation, I. Guest Folio

in particular a small electronic device with a
keyboard and a visual display.

10. It is used to received or send official documents. J. Key Card

7
 What I Have Learned

Activity 2: Picture Gallery

Direction: Describe the use of the following tools, equipment and paraphernalia used in Hotel
Front Office. Write your answer on a separate sheet of paper.

_____________________________________________
1. _____________________________________________
_____________________________________________

____________________________________________
2. ____________________________________________
____________________________________________

____________________________________________
3. ____________________________________________
____________________________________________

4. ____________________________________________
____________________________________________
____________________________________________

___________________________________________
___________________________________________
5. ___________________________________________

8
 What I Can Do

Activity 3: Word Search

Direction: Search for the ten (10) different front desk tools, equipment or paraphernalia
found in this puzzle. Encircle the word/words vertically, horizontally, backward,
upward or downward. Copy and answer on a separate sheet of paper.

W X L V A I N T E R N E T S T U R E S G H A R

I A B D K L T G W A O U Y R T T P L K Y B A E

L U V Q B N M K U Y N P Y T N O Y U A M O P C

L R G O N O M I C S O R E E Y J T Q Y N N T E

C O M P U T E R D S T N V V A K R A T H A N P

G O G B H D N I I A I E I O E N O H P E L E T

O N L K I I T K N B R M L L N N W C I B I T I

N I E O T E S E A P R O L O N G E D Q T A I O

W X L O A W K C A R D P O S T U R E S G H A N

I A B B K L G G W I O U Y R O T P L K Y B A D

P U V G B N M K U N N P Y T N F Y U A M O P E

E R G O I O M I C T O R R E Y J T Q Y N N T S

N I T L I B A L D E T K V V A K R W T H A N K

G O L B H D N I I R E E I O R M E Z A A R E N

O I L I I I T K N K R M L L N N W C I R I T E

F I E L T E S E E K E Y R A C K E D Q T E I L

9
 Assessment

Multiple Choices

Direction: Choose the letter of the best answer. Write the chosen letter on a separate sheet
of paper.

1. What do we call the machine that is used for card payment machine?
A. Credit Card Machine C. Computer
B. Software D. Printer

2. Where part of a hotel that we entertain the guest?

A. Reception Desk C. Reservation Room
B. Information Rack D. Voucher Racks

3. It is considered as the master bill in the hotel which is also known as guest account
card.
A. Cash register C. Guest folio
B. Cash receipt D. Logbook

4. Something used for making mathematical calculations, in particular a small electronic

device with a keyboard and a visual display is called:
A. Computer C. Internet
B. Calculator D. Printer

5. What do we call a small card used to open door like in a hotel?

A. Key Rack C. Fax Machine
B. Guest Folio D. Key Card

6. What do you call a program that enables a computer to perform a specific task, as
opposed to the physical components of the system?

A. Site C. Internet
B. Software D. Computer

7. Hanna want to check the credit card validity of their guest, what equipment she will
be use?

A. Machine C. Credit card machine

B. Cash Register D. Key Card

8. Guest Folio is considered as the master bill in the hotel which is also known as
____________?

A. Guest Account Card C. Logbook

B. Cash Receipt D. Message Slip

10
9. Which of the following tools can Atena use to store guest room keys?

A. Safety box C. Key card

B. Cash drawer D. Key rack

10. A machine that used for printing text or pictures onto paper, what is it?

A. Computer B. Printer C. Internet D. Telephone

11. The following statement describe the meaning of Reception Desk, EXCEPT?

A. Where guests are received.

B. A place in which guests make the first impression of the hotel.
C. The communication center of the hotel.
D. None of the above.

12. An instrument for writing or drawing with ink, typically consisting of a metal nib is
called?

A. Calculator B. Pencil C. Pen D. Printer

13. Which of the following statements best describe a Logbook?

A. Record of important events in the management.

B. A master bill in the hotel.
C. A global computer network providing a variety of information.
D. An accounting journal.

14. What is a purpose of Fax Machine in a hotel?

A. Registering and calculating transactions.

B. Received and send official documents.
C. Check the validity of a credit card.
D. All of the above.

15. Why is it important to have a filing cabinet in a hotel?

A. Because it has an ability to hold large amount of files without taking up too much
floor space.
B. Because it makes possible for employees to categorize and store files and
folders.
C. Because this makes easier for employees to retrieve information and increases
productivity.
D. All of the above.

11
 Additional Activities

Modified True or False

Direction: Write True if the statement is correct, or False if it is incorrect. Write your answer on a
separate sheet of paper.

_____1. Guest Folio is also known as Guest Account Card.

_____2. Key card is a reusable RFID chip based access card provided for every guest.
_____3. Cash receipt is a record of important events in the management.
_____4. Software is a global computer network providing a variety of information.
_____5. Fax machine is used to received or send official documents.
_____6. Credit card machine is used by front office cashier to check the validity of a credit
card.
_____7. Safety deposit box is used to store guest room keys.
_____8. Computer are usually used to store paper document in file folders.
_____9. Reception desk is also the communication center of the hotel.
_____10. Printer is a machine for printing text or picture onto paper.

Congratulations! You did a great

job! Good luck as you move on to
the next lesson.

12
 Answer Key

What I Know What’s More Assessment

1. B 1. C
2. C 2. D
1. A
3. A 3. E
2. A
4. D 4. A
5. B 3. C
5. B
6. D 6. H 4. B
7. C 7. I 5. D
8. A 8. J 6. B
9. B 9. G 7. C
10. D 10. F 8. A
9. D
10. B
What I Have Learned 11. D
1. Logbook 12. C
Is a record of important events in the management, 13. A
operation, and navigation of a ship, and must be 14. B
filled at least daily. A proper hand over of shift is 15. D
required to ensure smooth running of the front office
shift.

2. Message Slip
You can take massages by phone for guests who
are out and register these on the guest message Other Activities
slip and give them to the guests when they come
back to the hotel. 1. True
2. True
3. Reception desk is where guests are received 3. False
and usually the place in which guests make the first 4. False
impression of the hotel. It is also the communication 5. True
center of the hotel. 6. True
7. False
4. Fax Machine (Facsimile Automated Xerox
8. False
Machine). It is a very essential equipment in Front
Desk for the purpose of communication and is used 9. True
to received or send official documents. 10. True

5. Computer are used to create bills and invoices,

to monitor bookings and reservation, to check-in
and check-out guests, and to record guest
expenditure and share information within and
across the hotel.

13
W X L V A I N T E R N E T S T U R E S G H A R
I A B D K L T G W A O U Y R T T P L K Y B A E

L U V Q B N M K U Y N P Y T N O Y U A M O P C

L R G O N O M I C S O R E E Y J T Q Y N N T E

C O M P U T E R D S T N V V A K R A T H A N P

G O G B H D N I I A I E I O E N O H P E L E T

O N L K I I T K N B R M L L N N W C I B I T I

N I E O T E S E A P R O L O N G E D Q T A I O

W X L O A W K C A R D P O S T U R E S G H A N
I A B B K L G G W I O U Y R O T P L K Y B A D

P U V G B N M K U N N P Y T N F Y U A M O P E

E R G O I O M I C T O R R E Y J T Q Y N N T S

N I T L I B A L D E T K V V A K R W T H A N K

G O L B H D N I I R E E I O R M E Z A A R E N

O I L I I I T K N K R M L L N N W C I R I T E

F I E L T E S E E K E Y R A C K E D Q T E I L

14
References
K-12 Household Learning Modules
https: brainly.ph
https://setupmyhotel.com
https://www.sciencedaily.com
www.hoteldeskhms.com
plakhawat.blogspot.com
https://setupmyhotel.com
https://en.m.wiktionary.org
https://www.techopedia.com
https://www.quora.com
https://quizlet.com
https://www.kullabs.com
tps://www.dictionary.com

15