MARKING GUIDELINE

NATIONAL CERTIFICATE

INDUSTRIAL ORIENTATION N3

26 JULY 2019

This marking guideline consists of 5 pages.

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MARKING GUIDELINE -2-
INDUSTRIAL ORIENTATION N3

QUESTION 1

1.1 1.1.1 South African Bureau of Standards

1.1.2 Industrial Development Corporation
1.1.3 Council for Scientific and Industrial Research
(3 × 2) (6)

1.2  ISO 9000

 ISO 9001
 ISO 9002
 ISO 9003
 ISO 9004 (5 × 1) (5)

1.3  The development of human resources

 The development of material resources
 The development of community services
 The development of national services (4 × 1) (4)
[15]

QUESTION 2

2.1  Owner is fully responsible for all decisions and carries all the risks.
 When business is bankrupt the owner’s personal property can be sold to
pay its debts.
 Only the owner is liable for all the losses of the concern.
 To get good workers is difficult.
 The capital is the amount that the owner can get together.
 The continuity of the undertaking is uncertain.
 The size of the undertaking is limited.
 The owner must rely on himself for the success of the undertaking.
 If the owner dies, the undertaking seizes to exist. (Any 6 × 1) (6)

2.2  The names of the parties involved

 The extent and duration of the partnership
 The amount of each partner's contribution
 Each partner's participation in management
 The compensation of each partner
 The division of profits and losses
 The procedure of admitting a new partner
 Keeping and auditing of the accounting records
 Dissolution procedure
 Vertical lines of authority
 Advisory and consulting lines
 Name of the business venture (Any 9 × 1) (9)
[15]

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MARKING GUIDELINE -3-
INDUSTRIAL ORIENTATION N3

UESTION 3

3.1 3.1.1 Bureaucratic

3.1.2 Procedures
3.1.3 Policies
3.1.4 Constraints
3.1.5 Bureaucracies
3.1.6 Organised
3.1.7 Structure
3.1.8 Backbone
3.1.9 Work process
3.1.10 Built
(10 × 1) (10)

3.2  It increases employees' efficiency and productivity.

 It helps employees to adapt to change (new methods and techniques).
 Employees are more motivated.
 Employees are more independent with less supervision.
 There are less problems with replacing staff. (5)
[15]

QUESTION 4

4.1 True
4.2 True
4.3 True
4.4 True
4.5 True
4.6 False
4.7 False
4.8 False
4.9 False
4.10 False
(10 × 1) [10]

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MARKING GUIDELINE -4-
INDUSTRIAL ORIENTATION N3

QUESTION 5

5.1 40%  60%

Managerial work
Higher management  Planning
 Organising 
  Leading
 Controlling

Middle Management

Gap
Operational work
 The normal work
 Routine work
Workers  Work with a
repetitive nature

40% 60%

Supervisors should reduce their operational work as far as possible so that

they can concentrate on managerial work. (6)

5.2  Ensure that a new worker knows how to do his work in a correct and safe
manner.
 Insist that workers make use of safety equipment.
 Check all machinery and ensure it is in good working condition.
 All safe guards in position
 Do follow-ups to ensure instructions are adhered to
 Continuously conduct investigations to eliminate unsafe working practices
/conditions
 Check tools and equipment to ensure that they are properly maintained.
 Insist on good housekeeping.
 Hold safety meetings and point out dangers to workers.
 Use safety posters.
 Punish workers who violate the safety rules. (Any 6 × 1) (6)

5.3  Methods
 Materials
 Markets (3 × 1) (3)
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QUESTION 6

6.1  Ensure the atmosphere is relaxed.

 Let the applicant feel comfortable.
 Feel yourself in the applicant’s position.
 Be direct with topics.
 Listen attentively.
 Do not ask too many questions.
 Do not argue with an applicant.
 Keep your answers short.
 Use the correct approach.
 Evaluate the facts. (Any 8 × 1) (8)

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MARKING GUIDELINE -5-
INDUSTRIAL ORIENTATION N3

6.2  Each one must be recognised as a person.

 Each one has a certain status.
 The supervisor must appreciate and praise each one.
 Each one needs to be accepted by the group.
 Job satisfaction
 Self-realisation
 The work itself
 Responsibility
 Changes for promotion
 Growth and Development (Any 7 × 1) (7)
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QUESTION 7

7.1  The first meeting between the supervisor and the employee must take
place in a jovial and relaxed atmosphere.
 The employee must be introduced to the manager.
 The employee must be introduced to colleagues.
 The employee must be made familiar to the workplace.
 The organisational background of the employee’s function must be
explained to him/her.
 The duties and functions of the employee’s post must be explained to
him/her.
 A short tour through the section/division must be undertaken.
 A counsellor must be appointed to assist the new employee until he/she is
fully settled down. (Any 7 × 1) (7)

7.2  It is quick and direct

 Reactions may be noted between sender and receiver
 Questions may be asked directly
 Facial expressions can be noted
 Remedial steps may be taken immediately
 Receiver can ask questions
 Use of body language can be read
 Get the full attention of the receiver.
 Obtain understanding.
 Obtain feedback.
 Listen to what the other person is saying.
 Be accommodative.
 Do not interrupt anyone while talking to you.
 Talk about relevant issues. (Any 8 × 1) (8)
[15]

TOTAL: 100

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