History

The history of Pos Malaysia Berhad can be traced back to the early 1800s with the
establishment of postal services first in the Straits Settlements (Penang, Malacca, and
Singapore) and gradually, it covered the entire Malaya by early 20th century.

Letters were delivered through dispatch riders or special messengers then. Instead of postage
stamps, fees were collected when letters were handed in at the Pos office and letters posted
were given a receipt.
 
Over the years, the evolution of technology saw the emergence of digital media/internet and
changing customer behaviours. Despite the personal touch and sentimental value attached to
traditional mails, this market is shrinking, replaced by the more popular social media and SMS.
 
Pos Malaysia Berhad is also going through the same evolution. No longer are we the traditional
postal corner, as we embark into the 21st century, we have and are evolving to meet the
demands and needs of our customers' changing behaviours and marketplace.
 
Together with the role of the national postal provider, Pos Malaysia Berhad has morphed into a
conglomerate, offering supply chain solutions and financial services, competing directly and
indirectly with many companies in both domestic and international areas.
 
Corporate Information
About Pos Malaysia Berhad

Pos Malaysia Berhad is Malaysia’s premier logistic and communications service provider. We
have a widespread network of over 1,000 touch points countrywide that includes Pos Malaysia
Outlets, Pos Minis, Pos24 (Self Service Terminals), Post-On-Wheels (Mobile Outlets), postal
agents and stamp agents, making it one of the most extensive retail networks in Malaysia.
 
Throughout the years, Pos Malaysia has grown from strength to strength and is progressing
from being a mail and postal services provider towards becoming a dynamic communications,
financial services and supply chain solutions provider. Moving forward, Pos Malaysia will
continue to transform and innovate itself in order to maintain its relevance and competitive
edge as well as continue to connect Malaysians with the rest of the world.For further
information about Pos Malaysia, please contact our Customer Care via PosLine at 1-300-300-
300 or e-mail to care@pos.com.my.You can also visit our website at www.pos.com.my or
interact with us on the following social media sites:
 
Facebook : https://www.facebook.com/PosMalaysiaBerhad
 
Twitter : https://twitter.com/pos4you
 
Instagram : https://instagram.com/pos4you/

 
Our new identity embodies the spirit of what the new POS Malaysia brand signifies; for today
and tomorrow.
 
Our focus on transformation is expressed through the lighting treatment within the ‘O’ in Pos. It
illustrates how we are always moving forward.
 
The ‘Fast Forward’ arrow reinforces the brand’s progressive, innovative and forward thinking. It
also denotes a strong digital association.
 
VISION Connecting Malaysia, and Beyond - For Today and Tomorrow

MISSION Build and deliver the network of choice

 
CORE VALUES

Empathy

Decorum

Integrity

Accountability
 Innovation

OUR STORY

VISION:

CONNECTING MALAYSIA 
AND BEYOND - 
FOR TODAY 
AND TOMORROW

MISSION:

TO BUILD 
AND DELIVER 
THE NETWORK
OF CHOICE

Pos Laju Courier, Express & Parcel

Pos Laju is the nation's preferred courier service provider, with the most extensive delivery
network and touchpoints in Malaysia, and also the largest courier fleet in the country. Pos Laju
provides door-to-door delivery services and customers can choose to send documents or
parcels using our Next Day Delivery, Same Day Delivery and Time Certain Service to both local
and International destinations. Among the latest, and most sought-after products available at
Pos Laju are the Prepaid Boxes and Envelopes which provide customers the ultimate
convenience of "pay first, pack and post later"

Pos Malaysia International

Pos Malaysia International manages cross-border business in mail and parcels, and offers value-
added services such as Express Mail Services (EMS), prepaid packaging FlexiPack International
and Paket PosTerus, and customs clearance. Through its dedicated international hub and
gateway in KLIA, Pos Malaysia connects the country to 255 countries and territories around the
world. And through the latest online shopping website, EZiPoz, Malaysians can enjoy greater
savings and convenience of shopping directly from the USA.

Data Pos

Data Pos offers large quantity printing services to clients consisting of banks and utilities
industries. Data Pos has been nominated as the fifth largest provider within the data and
document processing industry with over 100 million pieces printed per annum.

Pos ArRahnu

Pos Ar-Rahnu is a syariah-compliant business that offers pawn-broking financing of up to 75% of

the appraised value of gold. The interest-free, Islamic Micro Financing scheme is offered to all
Malaysians and aims to assist small business owners, low income families, and civil servants by
providing them with a source of easy credit in a safe environment.

Pos Digicert

Pos Digicert caters to the creation of digital identities through the use of digital certificates.
Digital certificates provide a wide range of administrative and business processes and are able
to accommodate three critical elements in Internet security i.e. authentication, integrity and
confidentiality and non-repudiation.

Pos Solutions

Pos Solutions provides information management solutions for digital and physical documents
which empower your organisation by managing your valuable information, increasing
productivity, efficiency and profitability.

Pos Online

Pos Online is an efficient way to pay your bills digitally. Pos Online allows you to pay utilities,
phone and internet bills, and quit rent more conveniently and securely. Transactions are carried
out quickly to cater to our fast moving society in the 21st century.
FOR OUR CONSUMERS

We believe in

building fair and honest relationships with suppliers, vendor and contractors.

encouraging vendors to adapt ethical and suitable approach in their business practices (i.e
green procurement)

maintaining high standards of transparency, quality, corporate governance and ethics

Some of the activities we are commited to include:

Stakeholder engagement activities

Investor's briefings

Relationship building activities with clients and business partners

Open House for Hari Raya Aidilfitri

Distribution of festive hampers

Awards and recognitions (Reader's Digest Most Trusted Brand Award, etc.)

Relationship building with regulators by participating in their programmes and campaigns

Improving the condition and enhancement of our outlets

AT THE WORKPLACE

To ensure

facilitate equal opportunities for employment

provide professional and personal development for all employees

promote healthy, respectful and safe working conditions to ensure high performance of our
employees

Some of the activities we are commited to include:

Scholarship with ICAM International University for our employees' children

Staff welfare contributions

Academic Excellence reward scheme for employees' children

Safety campaign for postmen and OSH campaign

Social activities for relationship building with stuff

Buka Puasa session & Open House for Hari Raya Aidilfitri

Sports Carnival

Pos Malaysia singing competition

Annual Dinner

Improving working conditions and environment for employees (office renovation, 5S and
Gemba Kaizen Programmes)

IN THE COMMUNITY

Through programmes and activities, we are commited to

giving back to society and building better futures for our customers and communities

being a responsible corporate citizen and making a positive contribution to society

Some of the activities we are commited to include:

Donations for charitable causes

Disaster relief activities

Educational enhancement activities

School adoption programs

Orphenage adoption programs

Newspaper in Education sponsorships (NST & Utusan Malaysia)

Supporting the underprivileged and NGOs

Buka puasa session and donation to orphenages

Supporting the Government's aspirations and the national agenda

Promoting 1Malaysia through community activities such as Letter Writing Competition for
School Children, IMalaysia stamps issuance, etc.
 Promoting ‘Nilai-nilai Murni’ campaign to the public by producing a stamp collection promoting
the virtues

OUR ENVIRONMENT

Instilling awareness and understanding of our environment by educating about

respect for the environment and reduction of energy consumption

how to use resources as efficient as possible

ways in which we can contribute to enhance the environment and its biodiversity

Some of the activities we are commited to include:

Gotong-royong activities at state and HQ level

Recycling efforts at department level

Our CSR policy

Corporate Social Responsibility (CSR) is a major concern for Pos Malaysia as it is parallel with
our principles of conducting our business with transparency and responsibility as well as
adhering to the key practices of good corporate governance.
 
'Touching Lives' is the theme for Pos Malaysia's CSR Policy whereby as a socially responsible
corporate citizen and in support of the Government's aspirations; we are committed to the
programs and activities that will ultimately contribute towards the nation's social and economic
development.
 
Pos Malaysia's CSR policy statement

Our CSR policy focuses on a dual-pronged approach that is aimed at bringing value to the
community and nation at large by:
 

 Enhancing Education
Pos Malaysia seeks to contribute towards activities that support nation building, particularly
towards the enhancement of human capital development mainly in underprivileged areas;
 Enriching Communities
Pos Malaysia also seeks to promote commerce and entrepreneurship within the communities
we serve particularly in rural areas.

 
The above CSR themes are aligned with one of our mission to constantly strive to be caring
corporate citizens by supporting nation building and community services.
 
CSR objectives

Pos Malaysia adheres to four broad objectives when it comes to carrying out our CSR activities:
 

 Distinguish ourselves from our competitors by strengthening public image and

credibility in a non-commercial but impactful way;
 Reinforce goodwill and relations with customers by exhibiting our responsible attitude
towards the community to help sustain our business existence;
 Motivate and provide an avenue for employees to proactively realise the Company's
core corporate values, known as PAKSI: 
P :
o Penumpuan Kepada Kepuasan Pelanggan, (Customer Satisfaction Centric);
o Penumpuan Kepada Kebajikan Pekerja (Employee's Welfare Centric);
o Pulangan Kepada Pemegang Saham (Shareholders Centric);
o Pematuhan Kepada Penguatkuasa (Authority /Regulator Centric).

Amanah (Trustworthy); 
Kompeten (Competent); 
Sepasukan (Teamwork); 
Inovatif (Innovative);

 Create shareholder value in the long term.

 
WHAT WE SUPPORT

 
 Pos Malaysia receives thousands of requests for contribution/society investments.
While we understand that all requests have individual merit, Pos Malaysia must focus its
resources on business objectives and the perceived benefits to its stakeholders and
shareholders.
 While Pos Malaysia will review and respond to all external requests for sponsorship, the
emphasis will be on creating or pursuing activities that contribute the most benefits and are
aligned to our business objectives.
 In deciding which to support, we will be guided by how our contribution to the society
will:
o Enhance Pos Malaysia's media and Government relations efforts;
o Strengthen Pos Malaysia's brand and corporate reputation;
o Promote greater awareness, understanding and appreciation of services
provided by Pos Malaysia
o Augment educational standards especially to benefit underprivileged group;
o Provide assistance for individual to start up small business that are aligned to our
business strategy;
o Be able to connect to Pos Malaysia's consumer group;
o Leverage opportunities associated with the sponsorship;
o Open sales and promotional opportunities;
o Be able to demonstrate community support and involvement;
o Offer value proposition across all segments of society;
o Be able to demonstrate how the investment is to be spent and the expected
outcome of the event.

 
WHAT WE DO NOT SUPPORT

Pos Malaysia will not consider application for contribution for the following types of
events/causes/entities/utilisations that are:
 

 Detrimental to Pos Malaysia's brand and corporate reputation

 Against the law, promote anti-social and negative values or those that might cause
controversy or affect racial harmony
 Purely political in nature;
 In direct conflict and contradict with Pos Malaysia's:
o Corporate values regarding any current issues;
o CSR core themes;
 Generic requests that may have been sent to various organisations using the 'To whom
it may concern' letter
 Professional fund-raisers working on behalf of an organisation;
 Advertising and promotions, including advertising solicited on behalf of another
organization;
 Dubious and suspicious in nature.

CRITERIA OF ORGANIZATIONS

Pos Malaysia may consider approving request for contribution from the following types of
organizations:
 

 Federal, State and District level Government Departments and Statutory Bodies;
 Non-governmental bodies that have Pos Malaysia's interest at heart and share its
inspirations;
 Government recreational clubs and institution that Pos Malaysia has an interest in.

CUSTOMER FEEDBACK

Kami komited untuk memberi perkhidmatan penghantaran barang pos, logistik, kewangan
dan produk dengan harga yang berpatutan, dipercayai, selamat dan memenuhi standard
kualiti yang tinggi seperti mana yang telah diamanahkan melalui pelbagai saluran
We are highly committed to delivering desired postal, logistics and financial services through
multi - channels, with products and services that are reasonably priced, reliable, safe and of
high quality standards that had been set forth.
 
Kami juga berjanji untuk:
We also undertake:
 

 Menghormati dan mengamalkan standard yang tinggi untuk memastikan semua

maklumat dan transaksi peribadi pelanggan dijaga dengan penuh rasa tanggung jawab
 To ensure total confidentiality and security of all personal information and transactions
handled by us
  

 Memastikan semua tuntutan akan dilayan dan diproses mengikut standard

perkhidmatan kami yang telah ditetapkan 
To ensure all claims will be attended and processed in accordance to our service standards

 Mengalu-alukan dan menghargai semua maklum balas atau pertanyaan, melalui

pelbagai saluran seperti:-

Customer Care Department 

Level 6 , Pos Malaysia Headquarters 
Dayabumi Complex 
50670 Kuala Lumpur 
Operating Hours:  8.30 am to 9.30 pm, Monday to Saturday 
(except the first Saturday of the month and public holidays)
Fax:  03-2727-9200
 

To welcome and value all feedback or enquiries, through various communication channels that
includes:

 PosLine 1-300-300-300
 Email at csc@pos.com.my
 Fax at 03-5039-9001
 Mail to Customer Service Centre 
Level 1, Subang Jaya Post Office 
Lot 20913, Jalan Subang Utama, Sek 15 
47500 Subang Jaya, Selangor