Professional Documents
Culture Documents
Assigment Adam
Assigment Adam
The history of Pos Malaysia Berhad can be traced back to the early 1800s with the
establishment of postal services first in the Straits Settlements (Penang, Malacca, and
Singapore) and gradually, it covered the entire Malaya by early 20th century.
Letters were delivered through dispatch riders or special messengers then. Instead of postage
stamps, fees were collected when letters were handed in at the Pos office and letters posted
were given a receipt.
Over the years, the evolution of technology saw the emergence of digital media/internet and
changing customer behaviours. Despite the personal touch and sentimental value attached to
traditional mails, this market is shrinking, replaced by the more popular social media and SMS.
Pos Malaysia Berhad is also going through the same evolution. No longer are we the traditional
postal corner, as we embark into the 21st century, we have and are evolving to meet the
demands and needs of our customers' changing behaviours and marketplace.
Together with the role of the national postal provider, Pos Malaysia Berhad has morphed into a
conglomerate, offering supply chain solutions and financial services, competing directly and
indirectly with many companies in both domestic and international areas.
Corporate Information
About Pos Malaysia Berhad
Pos Malaysia Berhad is Malaysia’s premier logistic and communications service provider. We
have a widespread network of over 1,000 touch points countrywide that includes Pos Malaysia
Outlets, Pos Minis, Pos24 (Self Service Terminals), Post-On-Wheels (Mobile Outlets), postal
agents and stamp agents, making it one of the most extensive retail networks in Malaysia.
Throughout the years, Pos Malaysia has grown from strength to strength and is progressing
from being a mail and postal services provider towards becoming a dynamic communications,
financial services and supply chain solutions provider. Moving forward, Pos Malaysia will
continue to transform and innovate itself in order to maintain its relevance and competitive
edge as well as continue to connect Malaysians with the rest of the world.For further
information about Pos Malaysia, please contact our Customer Care via PosLine at 1-300-300-
300 or e-mail to care@pos.com.my.You can also visit our website at www.pos.com.my or
interact with us on the following social media sites:
Facebook : https://www.facebook.com/PosMalaysiaBerhad
Twitter : https://twitter.com/pos4you
Instagram : https://instagram.com/pos4you/
Our new identity embodies the spirit of what the new POS Malaysia brand signifies; for today
and tomorrow.
Our focus on transformation is expressed through the lighting treatment within the ‘O’ in Pos. It
illustrates how we are always moving forward.
The ‘Fast Forward’ arrow reinforces the brand’s progressive, innovative and forward thinking. It
also denotes a strong digital association.
VISION Connecting Malaysia, and Beyond - For Today and Tomorrow
CORE VALUES
Empathy
Decorum
Integrity
Accountability
Innovation
OUR STORY
VISION:
CONNECTING MALAYSIA
AND BEYOND -
FOR TODAY
AND TOMORROW
MISSION:
TO BUILD
AND DELIVER
THE NETWORK
OF CHOICE
Pos Laju is the nation's preferred courier service provider, with the most extensive delivery
network and touchpoints in Malaysia, and also the largest courier fleet in the country. Pos Laju
provides door-to-door delivery services and customers can choose to send documents or
parcels using our Next Day Delivery, Same Day Delivery and Time Certain Service to both local
and International destinations. Among the latest, and most sought-after products available at
Pos Laju are the Prepaid Boxes and Envelopes which provide customers the ultimate
convenience of "pay first, pack and post later"
Data Pos
Data Pos offers large quantity printing services to clients consisting of banks and utilities
industries. Data Pos has been nominated as the fifth largest provider within the data and
document processing industry with over 100 million pieces printed per annum.
Pos ArRahnu
Pos Digicert
Pos Digicert caters to the creation of digital identities through the use of digital certificates.
Digital certificates provide a wide range of administrative and business processes and are able
to accommodate three critical elements in Internet security i.e. authentication, integrity and
confidentiality and non-repudiation.
Pos Solutions
Pos Solutions provides information management solutions for digital and physical documents
which empower your organisation by managing your valuable information, increasing
productivity, efficiency and profitability.
Pos Online
Pos Online is an efficient way to pay your bills digitally. Pos Online allows you to pay utilities,
phone and internet bills, and quit rent more conveniently and securely. Transactions are carried
out quickly to cater to our fast moving society in the 21st century.
FOR OUR CONSUMERS
We believe in
building fair and honest relationships with suppliers, vendor and contractors.
encouraging vendors to adapt ethical and suitable approach in their business practices (i.e
green procurement)
Investor's briefings
Awards and recognitions (Reader's Digest Most Trusted Brand Award, etc.)
AT THE WORKPLACE
To ensure
promote healthy, respectful and safe working conditions to ensure high performance of our
employees
Buka Puasa session & Open House for Hari Raya Aidilfitri
Sports Carnival
Annual Dinner
Improving working conditions and environment for employees (office renovation, 5S and
Gemba Kaizen Programmes)
IN THE COMMUNITY
giving back to society and building better futures for our customers and communities
Promoting 1Malaysia through community activities such as Letter Writing Competition for
School Children, IMalaysia stamps issuance, etc.
Promoting ‘Nilai-nilai Murni’ campaign to the public by producing a stamp collection promoting
the virtues
OUR ENVIRONMENT
ways in which we can contribute to enhance the environment and its biodiversity
Corporate Social Responsibility (CSR) is a major concern for Pos Malaysia as it is parallel with
our principles of conducting our business with transparency and responsibility as well as
adhering to the key practices of good corporate governance.
'Touching Lives' is the theme for Pos Malaysia's CSR Policy whereby as a socially responsible
corporate citizen and in support of the Government's aspirations; we are committed to the
programs and activities that will ultimately contribute towards the nation's social and economic
development.
Pos Malaysia's CSR policy statement
Our CSR policy focuses on a dual-pronged approach that is aimed at bringing value to the
community and nation at large by:
Enhancing Education
Pos Malaysia seeks to contribute towards activities that support nation building, particularly
towards the enhancement of human capital development mainly in underprivileged areas;
Enriching Communities
Pos Malaysia also seeks to promote commerce and entrepreneurship within the communities
we serve particularly in rural areas.
The above CSR themes are aligned with one of our mission to constantly strive to be caring
corporate citizens by supporting nation building and community services.
CSR objectives
Pos Malaysia adheres to four broad objectives when it comes to carrying out our CSR activities:
Amanah (Trustworthy);
Kompeten (Competent);
Sepasukan (Teamwork);
Inovatif (Innovative);
WHAT WE SUPPORT
Pos Malaysia receives thousands of requests for contribution/society investments.
While we understand that all requests have individual merit, Pos Malaysia must focus its
resources on business objectives and the perceived benefits to its stakeholders and
shareholders.
While Pos Malaysia will review and respond to all external requests for sponsorship, the
emphasis will be on creating or pursuing activities that contribute the most benefits and are
aligned to our business objectives.
In deciding which to support, we will be guided by how our contribution to the society
will:
o Enhance Pos Malaysia's media and Government relations efforts;
o Strengthen Pos Malaysia's brand and corporate reputation;
o Promote greater awareness, understanding and appreciation of services
provided by Pos Malaysia
o Augment educational standards especially to benefit underprivileged group;
o Provide assistance for individual to start up small business that are aligned to our
business strategy;
o Be able to connect to Pos Malaysia's consumer group;
o Leverage opportunities associated with the sponsorship;
o Open sales and promotional opportunities;
o Be able to demonstrate community support and involvement;
o Offer value proposition across all segments of society;
o Be able to demonstrate how the investment is to be spent and the expected
outcome of the event.
WHAT WE DO NOT SUPPORT
Pos Malaysia will not consider application for contribution for the following types of
events/causes/entities/utilisations that are:
CRITERIA OF ORGANIZATIONS
Pos Malaysia may consider approving request for contribution from the following types of
organizations:
Federal, State and District level Government Departments and Statutory Bodies;
Non-governmental bodies that have Pos Malaysia's interest at heart and share its
inspirations;
Government recreational clubs and institution that Pos Malaysia has an interest in.
CUSTOMER FEEDBACK
Kami komited untuk memberi perkhidmatan penghantaran barang pos, logistik, kewangan
dan produk dengan harga yang berpatutan, dipercayai, selamat dan memenuhi standard
kualiti yang tinggi seperti mana yang telah diamanahkan melalui pelbagai saluran
We are highly committed to delivering desired postal, logistics and financial services through
multi - channels, with products and services that are reasonably priced, reliable, safe and of
high quality standards that had been set forth.
Kami juga berjanji untuk:
We also undertake:
To welcome and value all feedback or enquiries, through various communication channels that
includes:
PosLine 1-300-300-300
Email at csc@pos.com.my
Fax at 03-5039-9001
Mail to Customer Service Centre
Level 1, Subang Jaya Post Office
Lot 20913, Jalan Subang Utama, Sek 15
47500 Subang Jaya, Selangor