Professional Documents
Culture Documents
Standard Operating Procedure For Rejected Items and Returns
Standard Operating Procedure For Rejected Items and Returns
For
Rejected Items and Returns
1.0 PURPOSE: To establish a documented procedure in handling of Returned and
Rejected Items.
2.0 SCOPE: This SOP is applicable shall be applicable for the handling of rejected and
3.0 RESPONSIBILITY
3.1 QC personnel
3.2 QA personnel
4.0 DEFINITION
4.1 Returned Items – The material which fails to meet the established
Specification, at the customer’s end or the material which does not meet the
4.2 Rejected Items - means batches of Product or Pipeline Product which are
either (i) lost in production (or are not in compliance with the applicable
Requirements).
5.0 PROCEDURE
5.1 rejected material, QC chemist affixed the rejected label. Rejected material
personnel will prepare analytical report and affix status label either
5.3 Rejected product/items will be ship to rejected section and it will be kept to
5.4 Documentation of actions done on all rejected materials and goods must
always be presented.
6.0 PROCEDURE
Ensure that all returned products are handling in the following manner:
6.1 Returned goods shall be identified, identified and stored in designated area.
The stock will be placed in the Secured area under lock and key which is
6.2 Defective or substandard products should not get mixed with good products.
7.0 RESPONSIBILITIES
7.1 Warehouse (BSR) personnel shall inform to Quality Assurance & Production
department about the receipt of returned finished goods and maintain the
7.2 Warehouse (BSR) personnel shall check all the documents and conditions of
return goods and shall store the returned goods as per the recommended
condition.
all the containers as per the requirement of the parameters to be checked and
also send the same sample to the external authorized autonomous
Laboratory.
7.4 The QC will test the material as per the laid down specifications.
reuse / destruction.
7.6 Based on the analytical report, GM – QA decides whether the returned good can
be reused or destroyed.
7.7 QA will monitor action plan throughout the operations till the returned good is
7.8 QA case of destruction, the ‘Return good – Disposal record’ shall be filled in the
format and filed with QA along with Return Good – Assessment Report.
.8.0 ANNEXURE
Annexure: 1
Returned/ Rejected Goods Reports
Returned/ Rejected Goods Reports
Name of Product: _______________________
Batch no.: ______________________________
Mfg. date: ______________________________
Expiry date: ____________________________
Date of Rejection: ________________________
Date of Received Goods: ___________________
Received from: ___________________________
Reason of Rejection: ______________________
Return Goods Assessment Report:
__________________________________________
___________________________________________________
_____________________
Analysis report by Q.C Officer:
____________________________________________
___________________________________________________
_____________________
Return Goods Assessment Report:
Approved by Q.A Executive: □ Yes □ No
Precise action to be taken:
_________________________________________________
___________________________________________________
_____________________
Remarks by Manager Q.A:
________________________________________________
Prepared by Analysed by Authorized by
Officer Q.A Executive Q.A Manager Q.A