Professional Documents
Culture Documents
2.2 Chi Phí CL - SV
2.2 Chi Phí CL - SV
2.2 Chi Phí CL - SV
Kenney Bank. Classify these data into the appropriate cost of quality categories and analyze the
results. What suggestions would you make to management?
Loan Processing
1. Run credit checks: $2,675.01
=> chi phí kiểm tra
2. Review documents: $3,000.63
Chi phí phòng ngừa
3. Make document corrections; gather additional information: $1,032.65
Chi phí sai hỏng
4. Prepare tickler file; review and follow up on titles,
insurance, second meetings: $155.75
chi phí phòng ngừa
5. Review all output: $2,243.62
Chi phí kiểm tra
6. Correct rejects and incorrect output: $425.00
Chi phí sai hỏng
7. Reconcile incomplete collateral report: $78.34
Chi phí sai hỏng
8. Handle dealer problem calls; address associate problems;
research and communicate information: $2,500.00
chi phí sai hỏng
9. Compensate for system downtime: $519.01
Chi phí sai hỏng
10. Conduct training: $1,500.00
Chi phí phòng ngừa
Loan Payment
1. Receive, inspect, and process payments: $800.00
Chi phí kiểm tra
2. Respond to inquiries when no coupon is presented with payments: $829.65
Chi phí phòng ngừa
Loan Payoff
1. Receive, inspect, and process payoff and release documents: $224.99
Chi phí kiểm tra
2. Research payoff problems: $15.35
Chi phí phòng ngừa
Tổng chi phí kiểm tra/thẩm định:
Run credit checks: $2,675.01
Review documents: $3,000.63
Prepare tickler file; review and follow up on titles,
insurance, second meetings: $155.75
Receive, inspect, and process payments: $800.00
Receive, inspect, and process payoff and release documents: $224.99
9 100
56,875%
Tổng chi phí sai hỏng bên ngoài:
Handle dealer problem calls; address associate problems;
research and communicate information: $2,500.00
Respond to inquiries when no coupon is presented with payments: $829.65
Research payoff problems: $15.35
3 345
20,9%
Tổng chi phí sai hỏng bên trong:
Make document corrections; gather additional information: $1,032.65
Review all output: $2,243.62
Correct rejects and incorrect output: $425.00
Reconcile incomplete collateral report: $78.34
Compensate for system downtime: $519.01
2 055
12,84%
Tổng chi phí phòng ngừa:
Conduct training: $1,500.00
9,375%
Pareto chart:
Đề xuất: