Raagas, Louise Gayle R.

TOUR07H
TTM 303

Midterm Activity 4

1. What pre-flight tasks must the ground agent complete in the editing process? (5pts)
- Once a passenger books a flight, their information is saved in the passenger name
record in the computer reservation system, where a record locator is established,
enabling pre-flight preparation. Under passenger name list includes the names of the
passengers, special service requests, other service information, frequent flier program
information, reserved seating information, and electronic ticket information, in cases
where passengers are traveling using electronic tickets. Also included is the departure
control system, which allows electronic ticket holders to participate in various check-
in procedures. Official government departments, such as immigration, are
occasionally interfaced with the DCS to verify passengers' travel documentation.

2. How can pre-flight preparation help resolve the problems associated with an overbooked
flight? (5pts)
- Meals are ordered based on the complete configuration of the aircraft when an
overbooked flight is encountered for meal ordering. If the flight is not fully booked,
meals will be ordered based on the information collected from the reservation scan.
Airlines spend a lot of money on food, so ordering the right number of meals helps
them save money. This helps airlines save money by lowering the amount of food
thrown away and the weight of a flight to improve fuel efficiency. When the economy
class is substantially overbooked and seats in business or first class become available,
the editing agency may offer a courtesy upgrade to loyal passengers as well as those
who paid higher fares. This approach allows the airline to reduce the amount of
people queuing at the check-in or gate desks on the day of the flight. They will obtain
an exact passenger count by scanning reservations during pre-flight preparation. This
will also allow the airline to foresee and plan in the event of overbooking issues,
allowing them to make adjustments ahead of time.

3. Explain the differences between individual queue and common queue counter setups.
Based on
your travel experiences, describe the advantages and disadvantages of each setup. (10pts)
- Individual queue counter setups differ from common queue counter setups in that
individual queue setups are common to an airline with flights departing at the same
time. This enables the airline to separate customers based on their destinations. The
 common queue counter setups, on the other hand, are shared by several aircraft of the
same airline. On rare occasions, check-in areas designated by class can be seen such
as economy class, business class, and first class. This is especially the case for
airlines that operate many daily flights from their home base or hub location.
However, in my experience, common queue counter setups are more efficient because
the queue is already segregated based on the type of class you were booked for. It is
practical and lowers the amount of time spent waiting. However, the downside is that
during peak season, the long line of passengers waiting to be checked in is inevitable,
so all you have to do is wait your turn.

4. What information can be found on a check-in information display system (CIDS)? (5pts)
- The airline's logo, gate information, and check-in information may all be seen on the
CIDS. This is especially common when an airline separates its counters by service
class or passenger status, in which case the CIDS will send information to passengers
to ensure that they are queuing in the correct lane.

5. Test yourself. How many of the following acronyms are you able to name correctly?
(10pts)
FIDS - Flight Information Display System
CIDS - Check-in Information Display System
CRS - Computer Reservation System
DCS - Departure Control System
FFP - Frequent-Flier Program
GDS - Global Distribution System
OSI - Other Service Information
PNL - Passenger Name List
PNR - Passenger Name Record
RLOG - Record Locator
SSR - Special Service Requests