Name (Optional): _______________________________ Reliability 1 2 3 4 5

How would you feel if our website

Age: __________________ Gender: ______________ is accessible to any gadgets?
I. How would you feel if our website
is not accessible to any gadgets?
Direction: Put a check on the box that corresponds to How would you feel if our website
your answer. will allow to add member’s
information through admin’s
1. Do you prefer to look up your water bill on the command only to provide privacy?
website?
Yes
Conformity 1 2 3 4 5
No
How would you feel if our website
If your answer to question No. 1 is yes, proceed to
has all attribute to the website
question No. 2.
standard?
2.How much is your water bill every month?
How would you feel if our website
Below 100
doesn’t have all attribute to the
101-150
website standard?
151-200
How would you feel if our website
201-250
will give a unique client’s number
251-300
to every homeowners to easily
301 or more
search the information?
II. Dimensions of Quality of our Product
Durability 1 2 3 4 5
Direction: Put check that corresponds to your answer. How would you feel if our website
Legend: 5 – Very Satisfied could be handling your information
4 – Satisfied for a long period of time?
3 – Fairly Satisfied How would you feel if our website
2 – Unsatisfied could not handle your information
1 – Very Unsatisfied for a long time?
How would you feel if our website
Performance 1 2 3 4 5 is exclusive for Bernarty
How would you feel if our website homeowners’ information only and
is easy to use? outsiders can’t enter the website?
How would you feel if our website
is not easy to use? Serviceability 1 2 3 4 5
How would you feel if your bill can How would you feel if our website
be monitored 24 hours in our had an easier way to quickly see
website? your water bill?
How would you feel if our website
Features 1 2 3 4 5 didn’t have faster way to quickly
How would you feel if our website see your water bill?
has a feature of FAQ’s and bills How would you feel if our website
computation? will give notice when is the
How would you feel if our website deadline for the payment ?
doesn’t include any FAQ’s and bills
computation?
How would you feel if our website
has a print icon so you can have a
physical receipt?
 Aesthetics
How would you feel if our website
has various attractive design?
How would you feel if our website
was design in more textual and
plain manner?
How would you feel if our website
has information tabs on the side
for easy access.
Perceived Quality
How would you feel if our website
was inspected by IT experts?
How would you feel if our website
wasn’t inspected by IT experts?
How would you feel if our website
will give you less time and effort to
monitor your water bill?
III. Self – Stated Importance Rating
Directions:For each attribute of the product, rate it
according to your level of importance. Put a check mark
( / ) to the box that corresponds your answer. Be sure to
answer all 16 items.
Legend:
5-Very important
4-Important
3-Fairly Important
2-Unimportant
1-Very Unimportant
1. Our website is easy to use.
2. Your bill can be monitored 24
hours in our website.
3. Our website has a feature of
FAQ’s and bills computation.
4. Our website has a print icon so
you can have a physical receipt?
5. Our website is accessible to any
gadgets.
6. Our website will allow to add
member’s information through
admin’s command only to provide
1 2 3 4 5 privacy.
7. Our website has all attribute to
the website standard.
8. Our website will give a unique
client’s number to every
homeowners to easily search the
information
9. Our website could be handling
your information for a long period
of time.
1 2 3 4 5 10. Our website is exclusive for
Bernarty homeowner only and
outsiders can’t enter the website
11. Our website had an easier way
to quickly see your water bill.
12. Our website will give notice
when is the deadline for the
payment.
13. Our website has various
attractive design.
14. Our website has information
tabs on the side for easy access.
15. Our website was inspected by
IT experts.
16. our website will give you less
time and effort to monitor your
water bill.
1 2 3 4 5