Products and orders payment and finance delivery and returns and

installation canellations.

service and warranty

Products and Orders

How do I place an Online order? 

- Click on 'Add to Basket'

- Note: A red dot with the number of products added to your e-cart is
displayed in the top right corner of the screen. You can click the basket
icon at any time to check out when you have products in your e-cart.
- To continue shopping, please close the ‘Go to Checkout Now’ window
and continue to add desired products to your e-cart.
When you are ready to purchase a product, click on 'Go to Checkout
Now' or click on the basket icon and then click on 'Go to Checkout

Can I change my order after it has been placed? 

- You cannot change your order details once your order has been
completed.

If you need to make any changes, you should cancel your order and place
a new one.
 Please contact our Customer Center (0860-07267864) for more
information

Has my order been successful? 

- If your order is successful, an email will be sent to the email address you
provided to us confirming that your order was successful. The email will
only be sent to you once we have processed your order and which may
take up to 24 hours. If you have not received your order confirmation email
within 24 hours of placing your order, please check your junk email or
spam folder for the email.

How do I know whether a product is in stock? 

- Every product page informs you whether the product is currently available
for purchase or out of stock.

Can I receive an alert when a product is back in stock?

- If a product is out of stock, you can use the "Receive Stock Alert" feature to
receive information on stock availability via e-mail

Payment and Finance

What payment methods do you accept? 
- We accept card payment by Visa Debit, Visa Credit, Mastercard and
American Express. A payment by credit or debit card will only be charged
at or shortly after the time you place your order for the Product and if
applicable, the installation service

Am I able to change the payment method I have used to place an order? 

- You cannot change your payment method once your order has been
completed.
If you wish to change the payment method, please order again with the
method you want after canceling your original order.

Please contact our Customer Center (0860-07267864) if you find that your
order cannot be canceled

If I request a refund, when will it be processed? 

-When you cancel your order, your payment will also be canceled. The refund
process may take different amounts of time depending on the payment method
and related provider.
Your refund can take up 7 working days from the point of refund approval.

What should I do if I'm having trouble placing an order?  

- For any technical difficulties you are experiencing with our website, please
chat with us at https://www.Techspecialist.com/za/support/ Monday to
Friday 8AM- 8PM, Saturday 8AM -1PM, 7 days a week, or you can call us
at 0860 726 7864, or email us at Techspecialist@22.com

When does payment of my order happen? 

- We take payment for your order during the checkout process when you
pay for your order. The order number that appears on the confirmation
screen indicates payment has been successfully processed

Delivery and Installation

How long will delivery take from order placement? 
- Deliveries can take 1 to 7 days from order placement.

What would the delivery cost be? 

- Delivery is free.

What is the delivery coverage within South Africa? 

-  deliver nationwide as long as it is within the borders of South Africa.

What is the estimated delivery lead-time? 

- Deliveries can take 1 to 7 days from order placement.

Will I receive a call if my order is lost or delayed? 

- Yes, our Customer Call Center will contact you to make you aware of any
problems they are encountering with your order. If you have not received a
call from the Customer Call Center, you may contact them directly on
( 0860-07267864

Can I track the status of my delivery? 

- Yes, you can track the status of your delivery.

If my product is received damaged, what should I do?

 - After the receipt and checking of the item. If the damage has been
detected. Please contact the Customer Call Center immediately and raise
your claim for a credit return or a replacement
Return and Cancellations

Can I cancel my order? 

- Please contact our Customer Service (0860-07267864), email us at
Techsepcialist@22.com, or send us a Chat from our website.
You cannot cancel an order once the seller has started packing your item
for shipping.
- For package products, you can only cancel the entire package at once.
You cannot cancel part of your package.

Can I return my product? 

- The refund can take up to 3-5 working days from the point of request for
cancellation or return. However, the refund period may vary depending on
the payment method and payment agency

How long will it take to process my refund? 

- The refund can take up to 3-5 working days from the point of request for
cancellation or return. However, the refund period may vary depending on
the payment method and payment agency.

How do I request an exchange?

- If a delivered product is found defective due to damage during delivery, we
will exchange it with a new product. In this case, you must request an
exchange within 30 days of delivery or installation. To request an
exchange, please contact our Customer Center (0860-7267864, operating
time) and we will help you with the process.

Service and Warranty

What is the warranty on my product? 

- Under the manufacturer's quality assurance policy, all products sold on
Techspecialist.com are eligible for repair services (for problems occurring
in functional products) and recall services (due to the manufacturer's fault).
Details on our quality assurance policy and warranty periods are available
here: https://www.Techspecialist.com/support/warranty/
What is our customer service team contact details? 
- Want to know more about your product purchase? If you need more help,
please contact our Customer Center and we will help you as soon as
possible.

You can reach the Samsung.com Customer Center by:

* Phone call: 0860-7267864
-  E-mail: Techspecialist@22.com

- Operating hours: 08:00-20:00 on weekdays, 08:00-13:00 on Saturdays

(closed on Sundays