PMBOK QUIZ 8 - PROJECT COMMUNICATION

MANAGEMENT

1. Which of the following identifies all the processes within Project

Communication Management?

a. Identify Stakeholder Expectation, Plan Communication Information

Distribution, Information Retrieval and Report Performance
b. Identify Stakeholders, Plan Communication, Distribute Information, Manage
Stakeholder Expectation and Report Performance
c. Plan Communications Management, Manage Communications & Monitor
Communications
d. Identify stakeholder Requirements, Needs and expectations, Distribute
Information, Conduct progress Meetings and Report Performance
2. When a project manager presents a status report at project steering
committee meetings, he is within the communication dimension of:
a. Informal Communication
b. Formal Communication
c. Vertical Communication
d. Verbal Communication
3. Your project requires the services of a hardware store to supply material on
one of your construction worksite. The manager of the hardware calls you to
get clarity on a particular item on the quotation. Since the manager of the
Hardware has a level of interest and influence on your project, he/she can be
considered to be a project ___________.
a. Stakeholder
b. Client
c. Supplier
d. Sponsor
4. You want to source information on the specific project team member
responsible for releasing confidential project information on the project
contract document. Which document should you refer to?

a. Communication Management Plan

b. Communication Management Matrix
c. Stakeholder requirements needs Plan
d. Project Information Management System

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5. In gathering the information needs of your internal and external parties
involved in and affected by your project, you should firstly consult
the_________, since this will give you an idea of the stakeholder involved in
the project.

a. The Project Management Plan

b. The Project Charter
c. The Scope Statement
d. Project Stakeholder Register

6. As a project manager on a government funded project, you wanted to

address the information needs and requirements of the project sponsor and
client. Which of the following would you use to achieve this?

a. Communication management plan

b. Plan communication management
c. Stakeholder Analysis
d. Requirement Needs Matrix

7. ______________________ is about ensuring that your project sponsor is

given project reports in the right format at the right time.

a. Communication management
b. Plan communication management
c. Strategic Communication Management
d. Effective communication
8. All the following are factors that can affect the choice of your communication
technology on your project except:

a. The availability of video conferencing

b. How quickly the project sponsor needs the project status reports
c. The fact that everyone can use the Skype
d. The complexity of the communication management plan

9. Effective communication on a project means that the information is

provided:

a. In the right format, at the right time and with the right impact
b. In the most cost-effective format to the right stakeholders
c. Using only formal written communication techniques
d. Through the use of status meetings, forecast reports and progress reviews

10. The use of a Project Management Information System within your project
environment can be seen as a ________communication method

a. Push
b. Pull
c. Interactive
d. Technology

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11. Having a lack of background information on a project made your argument
on a project’s feasibility very weak in a project selection committee meeting.
In the context of the communication model, having a lack of information on
any project can be viewed as a:

a. Risk in the communication process

b. Noise in the communication process
c. Constraint in the communication process
d. Threat in the communication process

12. You are preparing to submit your first work performance report for your
project to your project management team. Upon verifying the information
received for quality and consistency you want to represent key information
in a visual manner. To do this, you can use:

a. Dashboards
b. Stop lights
c. Defects Histograms
d. All of the above

13. When should you ensure that the information needs of the end users are
met?

a. At Status review meetings

b. At Performance workshops
c. Throughout the project
d. At the stage of project monitoring and control

14. As part of your enterprise-wide knowledge management strategy you have

decided to institutionalize a system that can function as a standard tool for
your project managers to capture, store and distribute information to internal
and external stakeholders. This particular system can be referred to as a

a. Information Management System (IMS)

b. Project Information Management System (PMIS)
c. Enterprise Wide Knowledge Management System (KMS)
d. Automated Project Reporting System (APRS)

15. Which of the following is an appropriate pull communication technique that

can be used for very large audiences?

a. Intranet sites
b. Memos
c. Emails
d. Phone calls

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16. You have just been notified that you need to immediately report on the actual
financial resources spent against the planned budget for a 10 million-dollar
project in the Ministry of Health. In an attempt to respond to this request, you
should use:

a. Trend reports
b. Status reports
c. Progress reports
d. Work Performance reports

17. In solving complex problems in your project environment, the project

manager should extensively use __________communication.

a. Verbal
b. Written
c. Formal
d. Nonverbal

18. You are a project manager managing a team of highly competent technical
project staff. You noted that there is an emanating problem with one staff
member’s performance. What is best form of communication for addressing
this problem?

a. Formal written communication

b. Formal verbal communication
c. Informal written communication
d. Informal verbal communication

19. Communications is often considered the element that is lacking in most

projects. The project manager is responsible for keeping up the level of
communication that is required among the project stakeholders. How much
of a project manager’s time should be designated toward communications?

a. 10-20%
b. 25-40%
c. 40-60%
d. 79-90%

20. The communications complexity formula is a good tool to determine the

number of communication channels that exist within a given project team. If
there are seven people on a project team, how many channels of
communication exist?

a. 7
b. 14
c. 21
d. 28

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21. On an international project, a project manager recognized that he has a
project team consisting of nine (9) team members, five of whom is working
in a different zone. The mechanism used to communicate includes, email,
teleconferencing and video conferencing. How many communication
channels exist on his project taking the time zones in consideration?

a. 55
b. 50
c. 5
d. 45

22. The ______ is responsible for making sure that the information is received in
its entirety and understood correctly.

a. Receiver
b. Sender
c. Messenger
d. Stakeholder

23. The communications complexity formula is a good tool to determine the

number of communication channels that exist within a given project team. If
a team size increases from 7 team members to 10 team members, what is the
difference in the number of communication channels?

a. 7
b. 21
c. 24
d. 100

24. You are responsible for a large IT project within your company. After taking
a project management course, you now understand the importance of a
communication plan, particularly since most of your customers are internal.
Your first step in preparing the communication plan is to:
a. Conduct a communication requirement analysis
b. Inform the stakeholders what the reporting will be
c. Provide the schedule to all stakeholders
d. Set up all the status meetings in advance

25. Which organizational process asset includes correspondence, memos, and

documents describing the project?

a. Project Files
b. Project Reports
c. Project Records
d. Communication Management Plan

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26. A project is now 50% completed. It has a CPI of 5.2 and a SPI of 2.1. You need
to communicate this information to your project sponsor. Which of the
following plans would you consult to get information on the format that this
information should be submitted to your project sponsor?

a. Information Distribution Plan

b. Communication Management Plan
c. Stakeholder Management Plan
d. Work Performance reports

27. Usually project environments will have terms and definitions that are
industry and project specific. Which of the following would provide this level
of information?

a. Information Distribution Plan

b. Communication Management Plan
c. Stakeholder Management Plan
d. Performance reports

28. Your CEO is not an expert on project management. You need to present him
with information on the implementation status of your project that is
receiving multilateral funding. This simple reporting format can take the form
of a

a. Status dashboard
b. Progress chart
c. A basic Power Point Presentation
d. Microsoft Project Report

29. Enhancing communication between your project coordinator and your

contractor may require that your project coordinator ____________ with the
contractor since the project coordinator is sending out the Scope of Works
to the contractor on a work package item.

a. Ensure that there is proper understanding

b. Ensure that there is acknowledgement
c. Ensure that the information is in its entirety
d. Ensure to use a pull communication method

30. Which of the following is a disadvantage of using a Push Communication

Method?

a. Stakeholders can access the communication at their discretion

b. It is difficult to certify that information was actually reached
c. Ensures a multidirectional exchange of information
d. All the above

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31. You are preparing for negotiations on a multi-million dollar contract with
Genivar International Consulting. For this negotiation you want to ensure
that there is a common understanding by all participants on the terms and
conditions of the contract. Since in this meeting you will be performing a
multidirectional exchange of information you should use some form of
_______________ since it is the most effective way to ensure a common
understanding by all participants on the issues being discussed

a. Push Communication
b. Pull Communication
c. Interactive Communication
d. Mixed method Communication

32. Where would you find information relating to communication constraints?

a. Project Charter
b. Project management Plan
c. Communication Management Plan
d. Information Distribution Management Plan
33. While managing a Business Improvement Project for an international client,
a problem regarding liquidated damages was identified. The client wants to
resolve the issue immediately since a decision regarding mediation has to
be made. In managing this situation, as the project manager, in addressing
this matter, you should use:
a. A meeting among all key stakeholders
b. A stakeholder assessment engagement matrix
c. Change Control Meeting
d. Risk Response and Contract Management Meeting

34. You decided to use your initiative in perceiving the information needs of your
project stakeholders. In doing this exercise, you can review:
a. The project’s political environment
b. The organizational chart of the client
c. Policy of sensitivity and information sharing
d. Industry guidelines
35. Your project team decided that the use of social media should be used as a
primary form of communication technology on a newly commissioned
Project with a number of virtual team members. You have agreed to this
approach; however, you want to ensure that sensitivity and confidentiality
are primary aspects. As the senior project manager on the project, to ensure
that the aspects of privacy and confidentiality are addressed, you should
develop and deploy a:

a. Social Media Policy

b. Information Management Guideline
c. Policy of sensitivity and information sharing
d. Sensitivity and Confidentiality Policy Plan

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