Huyên Nhật Vy BTBCIU18084

Question 1: What are three Heineken-Vietnam's operations management policies or decisions?

1) Taking care of people
+ “Safety-first” culture. In 2018, 0 serious accidents happened and 35 billion dong invested
for training on road safety
+ Advocating responsible consumption. The company commits to inspire consumers with
“When you drive, never drink” campaign
2) Taking care of our planet
+ Four out of six HEINEKEN breweries in Vietnam brew 100% with renewable energy
+ The company sourced thousands tons of rice husk and woodchips from farmers to generate
thermal energy.
+ 100% of HEINEKEN Vietnam’s wastewater was treated so that it could be safely reused
for other purposes such as landscaping
3) Sustaining prosperity
+ 99% packaging material sourced locally
+ 166,000 jobs supported in 2018
+ 0.91% GDP contributed in 2018
Question 2: In minimum 500 words, write about your reflections on this field-trip
The field trip is exhausting due to far location of Heineken factory from International
univeristy; however, it is very exciting. This is the first time I have ever visited a factory, and
I have learned a lot of new things from there. At first, we were welcomed in a lovely room
and the manager let us watch several short videos introducing Heineken company and its
strategies. I was astonished that Heineken, Tiger and Strongbow are produced by the same
company. After that, we were allowed to go around the factory under instructions. I was
surprised by the strict rules to keep saftey for workers here. Every time we passed the road,
each of us had to push the green button of the traffic light. We also had to keep going on the
yellow-coloured lines to avoid danger from lorries. Inside the brewery is hot and full of yeast
smell. A large-scale automatic production line system is controlled just by few staff. We also
learned some interesting information such as Heineken beer needs to be fermented in a
longer period of time than Tiger beer, so Heineken beer has to be held in horizontal tanks
before being moved to vertical tanks. Another thing that made me surprised was that the
wastewater treatment system is built in a “green” place with lots of trees. This wastewater
source is also used to water the tree and be the place for fish to live in. At the end of the trip,
all of us were instructed the right way to have a good-quality glass of beer and tasted the beer
glass made by our own hand. It was really fun. The field trip have brought me a lot of
memorable moments and useful knowledge for future.