Model Priorities TAT (days) Bottleneck

1 RUNs - 1 4.8 Underwriting

RAPs - 2
RAINs - 3
RERUNs - 4

2 RUNs - 1 1.94 Underwriting

RAPs - 1
RAINs - 1
RERUNs - 4

3 RUNs - 1 1.2 Underwriting

RAPs - 2
RAINs - 2
RERUNs - 1

Shift in RUNs - 1 0.67 Distribution

Resources RAPs - 2
RAINs - 2
RERUNs - 1

Profit Calculation For Base Case

Request Types Number Gross Profit Per Total

Policy

RUNS 1276 4942 6306033.5

RAINS 912 590.7 538746.7

RERUNS 4214 5715.8 24086483.9

TOTAL PROFIT 33916814

 Distribution Underwriting Rating Policy
Writing

Weighted 41 28.4 70.4 54.8

Average mins/request mins/request mins/request mins/request
Processing
Time

Total 43.9 (1/41 * 47.54 (1/28.4 51.14 (1/70.4 41.06 (1/54.8

Capacity (1/a 60 * 30 hours) * 60 * 22.5 * 60 * 60 hrs) * 60 * 37.5
* 60) hrs) hrs)

Total 39 39 39 29 (75%)
Requests Per
Day (22 +17)

Capacity 89% 82% 76% 70%

Utilization

Requests
Processed
2nd
Quarter
1991
RUNs 326
RAPs 936
Ave Total
Processing
RAINs 206 Time: 407.7
RERUNs 1063
Total
Requests

Days per
Quarter 60
Minutes per
Day 450

RUNs RAPs RAINs RERUNs

Distributio
n
Clerk
Employees
(m) 4
Mean 42.614 68.5 50.0 43.5 28.0
Standard
Deviation 16.183 30.7 24.0 9.2 6.2
95% SCT 128.1 107.8 68.1 43.2
Weighted
Average (p) 41.0
Interarrival
Time (a) 10.7
Average
Utilization 0.961
Coeff of
Variation
(CVp) 0.395

0.917
Ave Time in
Queue (Tq) 138.8

Underwitin
g Team
Teams of
Two 3
Mean 29.362 43.6 38.0 22.6 18.7
Standard
Deviation 22.450 32.0 24.5 11.7 19.8
95% SCT 107.2 87.5 49.4 62.8
Weighted
Average 28.4
Interarrival
Time (a) 10.7
Average
Utilization 0.887
Coeff of
Variation
(CVp) 0.791

0.804
Ave Time in
Queue (Tq) 54.9

Rating
Rating
Employees 8
Mean 70.692 75.5 64.7 65.5 75.5
Standard
Deviation 13.038 20.5 13.6 15.9 9.7
95% SCT 112.3 88.7 89.4 92.2
Weighted
Average 70.4
Interarrival
Time (a) 10.7
Average
Utilization 0.825
Coeff of
Variation
(CVp) 0.185

Ave Time in
Queue (Tq)

Policy
Writing
Writing
Employees 5
Mean 34.582 71.0 N/A 54.0 50.1
Standard
Deviation 9.547 10.3 N/A 8.6 9.5
89.3 72.1 67.0
Weighted
Average 54.8
Interarrival
Time (a) 16.9
Average
Utilization 0.647
Coeff of
Variation
(CVp) 0.174

0.343
Ave Time in
Queue (Tq)