Improve Your Customer's Journey Through: Jira Service Desk

Improve your
customer’s
journey through
Jira Service Desk
deviniti.com/houston
About Deviniti
Deviniti
is an IT company based
in Wroclaw, Poland.
Established in 2004, we continuously develop

our business and build expertise to provide
state of the art software services.
More than 5000 companies in 103 countries

have trusted our resolutions and implemented
them successfully for ~5 million end users.
We became an Atlassian Solution Partner

of Platinum and Enterprise status, as well
as a Platinum Marketplace Partner in the Ecosystem.
We like to compare our Jira Service Desk apps to Venus. Just like Venus
is sometimes referred to as the Earth’s twin, Jira Service Desk is called
a twin of Jira Software. The size, mass, and composition of both planets
are very similar, so is the importance of our apps for both Atlassian
products.
Venus is the hottest planet in our solar system, and the heat is often on at
the helpdesk. In many cultures, this planet symbolizes femininity which
brings to mind warmth, care, and support. Our apps for Jira Service Desk
help you care about your customers and make their support journey
more pleasant.
deviniti.com/houston ― 1
Services
Our experience in ITSM consists of implementing:
• IT service desks,
• ITIL processes for managing incidents, changes, access, etc.,
• asset management,
• configuration management databases,
• knowledge bases,
• self-service processes for external and internal customers,
• approval processes.
We also implement service desks for departments offering strictly business-related

services, e.g., human resources, accounting, legal, compliance, finance, collections, etc.
Consulting
At Deviniti, we have lots of experience in implementing complex IT solutions in organ-

izations of various sizes and industries.
Custom development License Management
We have been customizing and We will optimize your license costs con-
extending Atlassian products for sidering the expiring period of support,
more than 10 years to implement synchronization of expiration dates of all
your bespoke requirements that are your licenses and support you with
not met by Atlassian off-the-shelf budget planning.
solutions.
2 ― deviniti.com/houston
ITIL-compliant implementation
Our numerous ITSM implementations have enabled us to identify ITSM patterns.

These allowed us to create a standardized, complete, ready-to-go ITSM solution
based on a composition of Atlassian tools spiced up with Atlassian Marketplace
Apps. If you prefer out-of-the-box implementations over customized ones, and
you would like to rely on our ITSM experience, then check out the preconfigured
Deviniti ITSM Solution.
Asset Management
Deviniti supports organizations to manage all sorts of assets. Examples

include. Hardware and Software - servers, computers, phones, routers, etc.
as well as hundreds of installed software programs that could be scanned
automatically, CRM - customers, individual contacts, agreements, opportunities,
HR - employees, contracts, on-boarding, off-boarding, leave, access rights, etc.
Software Development Life Cycle
Deviniti helps companies to implement and run the Software Development

Life Cycle (SDLC) to meet their requirements and needs.
Training Support
Our experience enables us to share Deviniti provides support service

knowledge to Atlassian software that will help you with all your needs,
users and administrators - online and questions or doubts. This will ensure
offline, worldwide including onsite in that you and your team to keep the
your company. highest level of work efficiency.
Customer’s journey
To better our customers’ journey through Jira

Service Desk, we need to understand what they
have to deal with.
Help Center
On the Help Center, your clients
can see all the Customer Portals
which they have permission to
send requests to. Each Customer
Portal is dedicated to a separate
Service Desk project.
Request Form
This screen opens after choosing
a request type on the Customer
Portal. There your customers fill
out the information and send
it over to the support team.
Agents View
On the agent’s view, the support
team groups, sorts and prioritizes
the requests they are working on.
My Requests
The last screen is a list
of all requests raised by the
customers or their Organization.
Request Details View

After raising a request, your
clients are directed to this
view. There they see all the
information they provided
on the previous step.
Theme Extension
for Jira Service Desk
Create a Customer Portal out of this world
Theme Extension for Jira Service Desk extends the default look and feel customization
options of Jira Service Desk and allows you to craft a one-of-a-kind support experience
for your customers. Design a user interface for the Help Center, Customer Portals, and
other screens that best reflects your brand style. Make the navigation more intuitive
by organizing Jira Service Desk into custom categories and adding description texts
to the Portals on the Help Center. Compatible with Confluence and other apps by
Deviniti.
• Make it easier to find • Simple initial configuration

whatever is needed • Organize massive Service
• Enhance the self-service Desks in a transparent way
capabilities of the • Close to 0 additional effort
software afterward
• Make your Customer Portal consistent with your brand

• Increase customer satisfaction with the support process
• Easily achievable design unavailable out of the box
Review
As usual, BRILLIANT :)
Theme Extension for Jira Service Desk
Categorization
Make it easier to find whatever is needed
The app broadens the configurational possibilities of the Help Center

screen. Create custom categories from Customer Portals, request types
groups, single requests, and external links. To use this feature, ask your
admin to turn on the app for the Help Center in the global configuration.
Without... ... & with Theme Extension
All
J ira Admins All users Clients Employees
New Cars
(Service Desk)
Used Cars
(Service Desk)
Cars Company Cars Loyal ty urogram Equipm礀nt
Company Cars
(Service Desk)
N礀w Cars Company Cars Loyal ty urogram Acc礀ssori礀s
Company Car (S礀rvic礀 D礀sk) (S礀rvic礀 D礀sk) (S礀rvic礀 D礀sk) (S礀rvic礀 D礀sk)
Equipment
(Service Desk)
Company Car Coverage Us礀d Cars R礀qu礀st a Company Car B礀com礀 a M礀mb礀r N礀w uarts
(Service Desk) (S礀rvic礀 D礀sk) (R礀qu礀st Typ礀) (R礀qu礀st Typ礀) (S礀rvic礀 D礀sk)
Loyal ty Program
(Service Desk) Company Car

Book a Consul tation Account Manag礀m礀nt Us礀d uarts
Equipm礀nB
(R礀qu礀st Typ礀) (R礀qu礀st Typ礀 roup) (S礀rvic礀 D礀sk)
(S礀rvic礀 D礀sk)
Accessories
(Service Desk)
R礀port a LosB Tir礀s

L礀asing Company Car Cov礀rag礀
M礀mb礀r Card (R礀qu礀sB
(R礀qu礀st Typ礀 roup) (S礀rvic礀 D礀sk)
New Parts (R礀qu礀st Typ礀) Typ礀 roup)
(Service Desk)
R礀port a Compan
Loyal ty urogra
m O rd礀r
a
Used Parts End-of-Y礀ar Sale
Car Èssue Sp礀cial O ff礀rs R礀plac礀m礀nt K礀
(Service Desk) (Link)

(R礀qu礀st Typ礀 roup) (Link) (R礀qu礀st Typ礀)
Theme 1: Cards
Support experience in the full color
The Cards theme will excite your customers most if your company boasts an
outstanding brand style. Select one of 6 available card styles, customize the
Portal elements you need to, and add custom graphics or animations to both
the background and the cards. Also, include custom cards with HTML code
containing announcements, release notes, or links to external resources.
Requests 10
How can we help you?

Search for help and services
All Popular Expeditions Training Gear Spacecrafts and shuttles Other
Expedition Cost Center Spacecraft Availability Report a Green

Calendar Huanoid
Accounting, supplies, and Website for booking spacecrafts, Better safe than sorry
insurance Service Desk refreshed automatically
Gear requisition Expedition Planning What to Do When

Center Captured by Aliens
Necessary tools and equipments Service <es7 5ith everythin> PDF for download with safety
requests you need to set out and explore precautions by the Space
Agency
Powered by Jira Service Desk and Deviniti
Theme 2: List
Minimal clear and transparent
The List theme is the ultimate choice for enterprises that have large Service
Desks with lots of Customer Portals and request types. It helps display more of
them on one screen with great readability, requiring little to no configuration
effort. Just upload your company’s logo and choose a base color - the app will
do the rest. Then add announcement banners with custom graphics to inform
your users about important issues.
Extension
The most wanted feature bundle

for your Customer Portal
Extension for Jira Service Desk provides a bundle of features that focus on flexible
customization of Jira Service Desk to take customer experience to the next level.
• Enable quick and accurate request submission

• Give users valuable insight into what’s going on
with their requests
• Enhance the self-service capabilities of the software
• Customization meeting everyone’s needs

• More control of the information available to the
customers and employees
• Less manual work
• Increase customer satisfaction with the support

process
• Show your business as one that cares for customers’
time and provides them with high-quality support
Review
This has been my go-to add-on for any Service Desk implementation.
Our users love the added benefit of customizing their forms dynamically, and
performing actions within their Customer Portal. Thanks Deviniti for this app!
Keep up the awesome work.
Extension for Jira Service Desk
Help Center & Customer Portals

Make life easy for your customers:
• Visibility: customer portals, request types

• Links on the header bar
• Split request types into two columns
Request Form
Take full control over the form:
• Bundled custom fields

• Dynamic fields’ display
• Hide “None” option
• Visibility: fields, options
• Links on the header bar
Request Details View

Show more information:
• Assignee on the requests with

specific statuses
• Panel with attachments
• Dates of request creation, last
update, and resolution
• Issues linked to the request
• SLA count
Advanced permissions
Show only relevant requests to your customers
The app gives us more flexibility in managing permissions. We can

define which user groups have access to the Customer Portal, and
determine for which user groups a certain request type is visible.
Group: astronauts
Expeditions Enter for clearance

Go through the last stage >efore
Training the expedition.
Gear Enter your nomination

Declare your interest in upcoming Group: management
Spacecrafts expeditions.
and shuttles
Order gear Introduce an expedition
Expeditions
Other If you need new gear, make sure If you prepared a plan of future
to notify us. Training expedition, introduce it to the
committee.
Order equipment Gear
Request new equipment. Register astronauts
Spacecrafts Add astronauts to our company.

Sign up for qualification exams
and shuttles
Without qualification exams, you can't Plan training
join the expedition. Sign up now.Other Schedule training sessions for the
upcoming expeditions or new recruits.
Cancel expedition
In case a planned expedition
wasn't approved, let us know.
Order gear
If you need new gear, make sure to
notify us.
Order eüipment
Reüest new eüipment.
External links
Display external documentation and content
Add links to external resources to the Customer Portal and present

them on the header bar. Define if the links will be displayed globally,
in each Service Desk project, or in the current project by choosing the
link scope.
History of space Must-have in space Knowledge base Requests 41
exploration
Brief history
Short documentary
Wikipedia
Britannica
Visibility
More flexibility in managing permissions
Make the request form more easy on the eye by restricting visibility
of fields or options to particular Jira user groups.
Group: astronauts
What equipment do you want to order? Group: management
Pistol-grip toola
tool
Safety tethers
What equipment do you want to order?
Other
tool
Pistol-grip toolL
Robot crane
What type o% sa%ety tethers do you need?
Trace gas analyzer
Momentum exchange tethers
Safety tethers
Shyhook
Other
Electrodynamics
Formation flying
Universal orbital support system What type o@ <a@ety tether< do you need?
Momentum exchange tethers
Shyhook
Electrodynamics
Create Cancel
Formation flying
Universal orbital support system
Create Cancel
Dynamic Forms
Show up fields depending on the previous selection
Define which options from such custom fields as Radio Buttons, Single
Selects, and Checkboxes display other fields with additional questions.
Also, decide which fields are required.
Space elp Center xpeditions
Introduce an expedition
Please fill out the form below to register a space expedition.
Target of expedition Name of expedition
Radio buttons Mars expedition ¡¡
Target of expedition
Option Related filed
The Solar System
The Solar System
Asteroids and Comets
The Solar System Expedition to
Deep Space
Conducted by
The Solar System expedition to

Asteroids and Comets
Asteroids and Comets The
expedition
Sun to
Conducted by Mercury
Tarcet location Venus
The Moon
Deep Space Mars
Asteroids and Comets Jupiter
expedition to
Conducted by Saturn
Uranus
Neptune
Other
Create Cancel
Bundled Fields
Multiple pieces of information in a single custom field
Add a section with multiple fields to the request form and compress it into one
custom field. This way the query your agent receives isn’t overloaded with fields,
because the Bundled Field is displayed as one field on the view. You can use the
following types of custom fields: Text (single and multi-line), Selects (single choice),
Checkboxes, Date Pickers, Time Pickers, Date Time Pickers, and User Pickers (single
user).
New Employees / NE-3
Tools for new Mission’s Budget Analysts Team
Edit Comment Assign More Start Progress Done Admin
Details
Type: Task Status: TO DO (View Workflow)
Priority: High Resolution: Unresolved
Labels: Equipment
Tools for new team:

Name Laptop Software Small electronic devices Other office supplies
Evelyn Moon MacBook Pro 15 MS Office, Mission headphones, keyboard, laptop cooling pad,
Operations 4.0, Mission mouse footrest
Budget Management 2.8
Jason Fening MacBook Pro 14 MS Office, Mission headphones small
Operations 4.0, Mission locker
Eva Bill MacBook Pro 15 MS Office, Mission headphones laptop cooling pad,
Operations 4.0, Mission document tray
Description
’ I
New team s manager: ris Shang
.
’
Team s location: Mission Operations Dept., room 20, 4th floor, building C
Display additional information
Detailed request information
Give your customers more information about their requests by

displaying the assignee, attachments, issue dates, SLAs, and issue links
on the request detail view.
Help Center / SPACE / SP-2

Mars expedition 2030 open
Comment on this request... Share
Export
Activity
Shared with
Venus Ceres 23 minutes ago latest Venus Ceres

Creator
Launch check list.pdf (122 kb)
Rene Hopkins
List of eËuipment.pdf (! kb) Assignee
List of astronauts.pdf ((1 kb)

SLAs
Time to first response

3:00 within 4h
Details 23 minutes ago
Time to resolution
7:58 within 8h
Target of expedition
The Solar System Attachments Download All
The Solar System expedition to List of astronauts.pdf

23 minutes ago 31 kb
Mars
List of eËuipment.pdf
Conducted by 23 minutes ago 45 kb
Human spacefight Launch check list.pdf

# of astronauts 23 minutes ago 122 kb
5 Dates
Astronauts Created 23 minutes ago
Name Surname Date of birth Address Updated 1 minute ago
Andy Sullivan 12.07.1975 300 E Street

Issue links
Southwest, Suite
5R30, Washington, Relates to
DC 20546, United
SP-4 Equipment for Mars expedition 2030
States
DONE
Jason Fening 10.09.1968 1330 Maryland
SP-3 Clerance for Mars expedition 2030
Avenue, SW,
Washington DC, open
DC 20024-2100
Type of spaceship deviniti.com/houston ― 17

Shuttle
Launch
My Requests Extension
Enable easier access to the

information and secure sensitive data
My Requests Extension for Jira Service Desk gives users control over their
requests and approvals, enabling them to configure it as they see fit. With
this app, you can add or change columns on the request list, use extended
filters to navigate through the page, then save and share them with others.
• Provide access to more information about the customers’ requests

and the managers’ approvals
• Allow saving the search configuration as filters and share them if
needed
• Enable the possibility to export the request list for reporting purposes
• Easy 3-step configuration of the app

• Have full control over the request data available to the
customers
• Give both your customers and administrators the possibility to

customize the request list
• Benefit directly from customizing the Approvals screen
Review
Awesome! Many customers ask for this feature. The UI is also very friendly.
My Requests Extension for Jira Service Desk
Customizable view
Secure sensitive data in an easy way
Choose which fields users can add as columns, and which of them will be
displayed by default. Then globally limit the columns’ visibility and define default
filters if needed. The users will be able to modify the search configuration, save
it, and safely share it within their user groups or Organizations.
Requests All requests Sa3e Edit Details
Columns Type Summary Project Status Time to resolution

Default
All request
s ExpeditionsC Tra... Introduce an... Organization: all PlannedC In pr... Search
Ope
n
Closed 1-21 of 21
Type Summary Project Status Time to resolution

My filters
Future expeditions

Mars Expedition 2030 Expeditions planned 5:25
Waiting for clearance

Waiting for appro3al
New Astronaut Expeditions registered
Training

Cancel shuttle launch Expeditions In progress 3:12
Gear to order

Spacecrafts and shuttles
Enter qualification exams Expeditions Entered
New Astronauts
Start training for Mars Expedition 2030 Training waiting for approval
Ordered Gear

Schedule qualification exams for Mars Expedition Training planned 10:15
Qualification exams
Clearance for expedition Expeditions waiting for approval 13:îî
Prepare gear Expeditions In progress

Shared filters Browse all
You ha3e no filters. New training sessions Training planned 11:08
Training for May 2021 expedition Training In progress 50:13
Qualification exams for May 2021 expedition Training sedled
Actions
Extend self-service and automation possibilities

Actions for Jira Service Desk enables customers to interact with and transition their
requests, as well as adds to the native Jira Service Desk automation possibilities. Enable
workflow actions with transition screens on your Customer Portal to implement ITIL best
practices.
• Let users correct their errors

• Get only the right tickets assigned to you
• Focus on solving the query rather than asking questions
• Give customers a greater sense of control
• Simple but powerful configuration

• Use native workflow transitions with both system and custom fields
• Users can edit only what we configure
• Additional automation rules
• Enhance the self-service capabilities of Jira Service Desk

• Enable customers to edit their requests and send you feedback
instantly after their ticket is solved
• Show your business as one that cares for customers’ time and
provides them with high-quality support
Review
Very good add-on for the price. We primarily use it for updating issue fields
in the JSD portal. It’s easy to create a loopback transition that permits update
of specific fields in the request. (...) you should check out Deviniti’s add-ons
as they have excellent tools for creating richer functionality in the JSD portal.
Actions for Jira Service Desk
Automated Service Desk
Extended automation possibilities
The app adds two more conditions and a couple of actions to the default
automation rules. These enable us to, among a few other things, auto-
assign agents to the created issues based on the reporter’s language
or what the reporter’s email contains.
Reporter Language
When an issue is created, this rule automatically assigns defined user based on reporter
language
Tips for customizing this rule
WHEN IB then
Issue created Reporter Language Assign User to Issue
de klaus.augen
IB then
Reporter Language Assign User to Issue
es pablo.armero
WHEN IF THEN
Comment added Issue matches Add comment
Comment edited Comment visibility Transition issue
Issue created User type Alert use&
Issue resolution changed Comment contains Edit request type
Status changed Comment is primary actio[ Auto"approvedecline
A linked issue is transitioned Reporter Email Contains Webhook
Participant added Reporter @anguage Send email
Organizations added to issue Customer"visible status changed Assign User to Issue
Approval required Link type matches Set Priority to Issue
SLA time remaining Linked issue matches A lae.
A reuest partiipants
A organi ations
Self-service possibilities
More involved customers
Don’t limit your customers to commenting on their requests every time they
need to change something! Instead, enable them to edit it by themselves.
Edit
Type of spaceship Shuttle Venus Ceres
Reporter
Launch 12/Mar/20A0;
From: planning
Expedition timescale 250 days To: planning
Number of astronauts 5
Astronauts
First Name* Last Name* Date of birth*
Jason Fening 12/Jul/1975
First Name* Last Name* Date of birth*

Eris Mercury 29/No/197
Edit Cancel
Customer surveys
Detailed feedback about the support process
Extend the customer surveys with additional questions and

let your customers access them directly from the request.
Feec
Spaceship Good Venus Ceres

Reporter
Tools EEcellent
Fro: booked
Contact with control center Good
To: Feedback
What could be better? Equipment storage wasn't visible or clear Description:

enough. Sometimes, it was hard to organize the Please tell us what you think
gear, because the wraps didn't want to stick. about the EEpedition.
What did go wrong? There were some gaps in our training - we

didn't know how to do some actions properly
and we had to figure it out on our own or read
the manuals.
Feec Cancel
Translation
Your way to international customer support

Translation for Jira Service Desk provides you with the means to make your Customer
Portal a global platform.
• Allow the customers to see the Customer Portal in their

mother tongue
• Make it easier for them to find the right requests
• Add any language supported by Jira in the app’s global configuration

• Dedicate service desk projects to specific languages or make them all
usable for each user group
• Configure the common translations only once
• Position your brand as a company who cares for its customers and
provides the highest quality of support and customer experience
Translation for Jira Service Desk
Multilingual customer portal
Translate what you want
Choose the language you want to translate into, rewrite the

specific text from Customer Portal, provide the translation,
and apply it to all Service Desk projects if needed.
Add new translation
Language Key Value
Polish Expeditions Wyprawy kosmiczne
Polish Training Szkolenia
Polish Gear Sprz>8
Polish Spacecrafts and shuttles Statki kosmiczn=
German Enter for clearance Zur Freigabe eingeben
German Enter your nomination LanguageGeben

switcher
Sie 6hreconfiguration:
0ominierung ein
Polish Order gear Zam/w sprz>8 Language switcher

Language to seect
Polish Order euipment Zam/w narz>dziE
Português (Brasil) English (Jnited States)
Eesti (Eesti) Polski (Polska)
Polish Sign up for ualification exams& Zapisz si> na egzamin kwalifiku;:cy
Svenska (Sverige) Deutsch (Deutschland)
Change language
English (United States)
Polish (Poland)
Deutsch (Deutschland)
French (France)
Queues
Take care of your support team

Queues for Jira Service Desk is an enhanced remake
of the native feature that allows creating cross-project
issue queues.
• A single screen for all the work in progress

• Have more control over the work to do
• Stay focused on what’s most important
• Provide a single place to create and store issue queues

• Show only the relevant issues
• Save your team’s time

• Ensure that no request will go amiss
• Make the communication between support and development easier
Review
It’s a great app, which extends Jira with a very good queues function of Service
Desk to the complete Jira system and even across several projects.
Queues for Jira Service Desk
Work on the right requests at the right time
One screen to rule them all
Provide your team a single place to create and store issue queues.
Add issues from Software or Business projects, group queues into
folders, and set their visibility for particular user groups. The team will
be able to hide the unused queues to clean up the view even more.
Queues Name
Astronaut's qualification exams
Visible to groups
mission-support training-support Astronauts-support
Astronaut's qualification exams Issues to show
Schedule
project in ('Expeditions service desk', 'Training service desk')
Gear
Ordered Columns
Part 1 1293 Priority Key Summary Time to resolution Name of expedition
To order
Ne¯ gear 3¡00
Save Cancel
Gear 2020 1
Other P Key Summary Time Name of expedition
Project 2 12
Project 3 ... MAE-1 MEG 5:25 MEG
Old :ear
MAE-42 New Astronaut Venus Exploration 2025
MAE-32 Cancel shuttle launch 3:12 Jupiter Expedition 2020
MAE-12 Enter qualification exams Venus Exploration 2025
MAE-5 Trainings for Mars Expedition 2030 Mars Expedition 2030
MAE-3 Schedule qualification exams 10:15 Venus Exploration 2025
1-21 of 21
Discover the rest
of Deviniti’s galaxy
Issue Templates for Jira
Default templates for request types

Spend less time and effort on filling in the forms
Choose the request types which you’d like to help your

customers create by applying a template.
Active Directory Attributes Sync for Jira
User’s attributes
Present synchronized data
Grab the assignee’s contact details from your LDAP server

and show them in a custom field displayed in the side column
of the request to enable customers easy contact with an agent.
Astronauts Service Desk
Welcome to the Astronauts Service Desk
Find help and services in space
Expeditions Training Gear S

pacecrafts and shuttle s O h
t er
Register Cancel
Introduce astronauts eOpedition
an eOpedition
Add astronauts to our In case a planned expedition
If you prepared a plan of company. wasn't approved, let us know.
future expedition, introduce
it to the committee.
Order
equipment

Request new
equipment. Plan training
Order gear
Schedule training sessions for the
If you need new gear, make sure to notify us.
upcoming expeditions or new recruits.
Get in touch with us
to take full advantage
of Atlassian products
1. Find our apps

on the Atlassian Marketplace
2. Try our apps in

a free 30-day trial
3. Book a demo session

calendly.com/deviniti
deviniti.com/houston
support@deviniti.com
Deviniti Sp. z o.o.

2020 All Rights Reserved

Improve Your Customer's Journey Through: Jira Service Desk

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Improve your

Established in 2004, we continuously develop

More than 5000 companies in 103 countries

We became an Atlassian Solution Partner

Our experience in ITSM consists of implementing:

We also implement service desks for departments offering strictly business-related

At Deviniti, we have lots of experience in implementing complex IT solutions in organ-

Custom development License Management

Our numerous ITSM implementations have enabled us to identify ITSM patterns.

Deviniti supports organizations to manage all sorts of assets. Examples

Software Development Life Cycle

Deviniti helps companies to implement and run the Software Development

Our experience enables us to share Deviniti provides support service

To better our customers’ journey through Jira

Request Details View

Create a Customer Portal out of this world

• Make it easier to find • Simple initial configuration

• Make your Customer Portal consistent with your brand

Make it easier to find whatever is needed

The app broadens the configurational possibilities of the Help Center

Without... ... & with Theme Extension

Cars Company Cars Loyal ty urogram Equipm礀nt

N礀w Cars Company Cars Loyal ty urogram Acc礀ssori礀s

(Service Desk) Company Car

R礀port a LosB Tir礀s

(Service Desk) (Link)

Support experience in the full color

How can we help you?

All Popular Expeditions Training Gear Spacecrafts and shuttles Other

Expedition Cost Center Spacecraft Availability Report a Green

Gear requisition Expedition Planning What to Do When

Powered by Jira Service Desk and Deviniti

Minimal clear and transparent

The most wanted feature bundle

• Enable quick and accurate request submission

• Customization meeting everyone’s needs

• Increase customer satisfaction with the support

Help Center & Customer Portals

• Visibility: customer portals, request types

• Bundled custom fields

Request Details View

• Assignee on the requests with

Show only relevant requests to your customers

The app gives us more flexibility in managing permissions. We can

Expeditions Enter for clearance

Gear Enter your nomination

Spacecrafts Add astronauts to our company.

Display external documentation and content

Add links to external resources to the Customer Portal and present

History of space Must-have in space Knowledge base Requests 41

More flexibility in managing permissions

What equipment do you want to order? Group: management

Momentum exchange tethers

Universal orbital support system

Show up fields depending on the previous selection

Space elp Center  xpeditions

Target of expedition Name of expedition

Radio buttons Mars expedition ¡¡

The Solar System expedition to

Tarcet location Venus

Multiple pieces of information in a single custom field

New Employees / NE-3

Space elp Center xpeditions

Radio buttons Mars expedition ¡¡

Qualification exams for May 2021 expedition Training sedled

Status changed Comment is primary actio[ Auto"approvedecline

SLA time remaining Linked issue matches A lae.

A reuest partiipants

A organi ations