Professional Documents
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3300 Primer 8.0.2
3300 Primer 8.0.2
Student Manual
Issue 8.0.2
3300 ICP Primer
Notice Trademarks
The information contained in this document is believed Mitel, SX-2000 and SUPERSET are trademarks of Mitel
to be accurate in all respects but is not warranted by Corporation.
Mitel Corporation (MITEL®). The information
is subject to change without notice and should not be Windows is a trademark of Microsoft Corporation.
construed in any way as a commitment by Mitel or any
of its affiliates or subsidiaries. Mitel and its affiliates Other product names mentioned in this document may
and subsidiaries assume no responsibility for any be trademarks of their respective companies and are
errors or omissions in this document. Revisions of this hereby acknowledged.
document or new editions of it may be issued to
incorporate such changes. No part of this document ® ™ trademark of MITEL Corporation.
can be reproduced or transmitted in any form or by
any means - electronic or mechanical - for any © Copyright 2007, MITEL Corporation
purpose without written permission from MITEL
Corporation. All rights reserved. No part of this publication may be
reproduced or transmitted in any form or by any
means, electronic or mechanical, including photocopy,
recording, or any information storage and retrieval
system, without permission in writing from Mitel
Corporation.
1-2 01_SYS_OV.doc
System Overview
MX – Medium Switch
CX – Compact Switch Mitel no longer ships the MX, LX, 100 or 250/700-
User Controllers, but continues to support installed
CXi – Compact Switch with an Integrated units in the field.
Layer 2 Switch
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3300 ICP Primer
1-4 01_SYS_OV.doc
System Overview
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3300 ICP Primer
There are two hardware configurations of the LX References made to the 3300 ICP apply to all
Controller, 700-users and 1400-users. The LX models. Variant-specific information will be
Controller supports up to four FD Pers, eight Network clearly indicated with a notation “MXe”, AX,
Service Units (NSUs), and four Analog Service Units “LX”, “MX”, “CX” or “CXi.”
(ASUs) or ASU II.
1-6 01_SYS_OV.doc
Hardware
Components
In this module you will:
2
F Identify the internal and external components
of the 3300 ICP controller
2-2 02_HW_COMP.doc
Hardware Components
MXe Controller
A reset button
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3300 ICP Primer
Four ONS CLASS Circuits The MXe Ethernet Ports support Rapid Spanning Tree
Protocol (RSTP)-enabled Ethernet switches.
Six Loop Start (LS) CLASS trunks
2-4 02_HW_COMP.doc
Hardware Components
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3300 ICP Primer
2-6 02_HW_COMP.doc
Hardware Components
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2-8 02_HW_COMP.doc
Hardware Components
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It does not
The MXe Server, based on the MXe Controller (1400
user), increases performance and capacity. The MXe Contain an Analog Main Board (AMB)
Server supports up to 5600 active users and comes
with redundant hard drives, a RAID controller and Support the T1/E1 Dual Framer, T1/E1
dual power supplies shipped as part of the standard Combination Framer, Quad BRI Framer or
MXe Server package. The MXe Server runs the Mitel Quad CIM modules.
Communications Director, Mitel's new high
performance communications processing software. Support TDM sets or trunks
It is very similar to the MXe Controller except it: The four embedded CIM ports are inactive.
2 - 10 02_HW_COMP.doc
Hardware Components
CXi and CX Controllers The back of the controller provides access to:
A protective ground
The front of the 3300 ICP CXi controller cabinet
provides: A power connector
Two USB Ports (reserved for future use) A Loudspeaker Pager Port
A Power LED
An Alarm LED
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3300 ICP Primer
The CXi has two visible MMC expansion slots and one NOTE: The CXi and CX controllers cannot be
internal expansion slot. The internal slot is designed expanded by adding FD Peripheral Cabinets, DSUs, or
to accept a DSP Module and the external slots are NSUs.
designed for the T1/E1 Combo Module, Quad CIM
Module or the BRI Module.
2 - 12 02_HW_COMP.doc
Hardware Components
The 3300 ICP MXe, CX, LX and MX controllers are If more than 16 IP phones are required, an external
also connected to the LAN through a Layer 2 switch. Layer 2 switch can be connected to port 17 of the
3300 ICP CXi Controller.
The ports of the Layer 2 switch must support 100
Mbps, full duplex connections.
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2 - 14 02_HW_COMP.doc
Hardware Components
The Controller card in the AX controller rear panel Devices found within the MMC 1 Expansion slot
consists of the following components: include:
Two 10/100 BaseT Ethernet LAN ports (RJ-45 T1/E1 Dual Framer Module,
connector)
T1/E1 Combination Framer Module
One DB-9 maintenance port
Quad BRI Module
System LEDs -
Alarm, Hard
Quad CIM Module
Drive,
A Digital Signal Processor (DSP) module or the 128
Power/Status
channel echo canceller can be fitted to MMC 1 or
Lock latch. MMC 2.
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2 - 16 02_HW_COMP.doc
Hardware Components
A power connector
The front of the MX controller cabinet provides access Two cooling fans
to:
A protective ground
An Ethernet port to connect a Layer 2 switch
A female amphenol connector which connects
Connection Status LEDs TDM devices
Two Copper Interface Module (CIM) ports to An RJ-45 connector for paging
connect to ASUs and/or Universal ASUs
The Music On Hold (MOH) connection
An alarm port
A printer port
A reset button
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3300 ICP Primer
The MX controller supports up to 200 Internet By installing the internal Analog Options Board
Protocol (IP) phones. The built-in Analog Main Board (AOB), the basic system may be expanded to include
(AMB) provides connectivity for analog trunks and 12 LS CLASS trunks, and 4 analog devices.
telephones including:
Telephone and trunk resources are further expanded
Two ONS CLASS Circuits using combinations of up to eight ASU IIs , ASUs or
Universal ASUs, and combinations of up to four NSUs
Six Loop Start (LS) CLASS trunks or up to two FD Pers.
Two Power Fail Transfer Circuits
2 - 18 02_HW_COMP.doc
Hardware Components
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2 - 20 02_HW_COMP.doc
Hardware Components
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A power connector
The front of the LX controller cabinet provides access
to: A protective ground
An alarm port
A printer port
A reset button
2 - 22 02_HW_COMP.doc
Hardware Components
There are two variants of the LX controller. The LX The LX Ethernet Ports support Spanning Tree
controller with 256MB of RAM supports up to 700 IP phones Protocol (STP)-enabled Ethernet switches. The four
and the LX controller with 512MB of RAM supports up to CIM ports support ASU IIs, ASUs or Universal ASUs.
1400 active IP phones and up to 5600 configurable IP
devices.
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3300 ICP Primer
Slot : 1 2 3 4
May FIM FIM FIM DSP
Contain: E1/T1
E1/T1 E1/T1 BRI
BRI BRI DSP
Quad CIM Quad CIM
2 - 24 02_HW_COMP.doc
Hardware Components
Fiber Distributed Peripheral Node You can install line and trunk cards in the 12 slots
located in the front of the cabinet.
NOTE
Note: The CX and CXi controllers do not
support the Peripheral Node.
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3300 ICP Primer
Three types of Peripheral Interface cards support Three different types of Peripheral Interface cards
telephones. support analog trunking:
The On-Premise (ONS) line card supports 16 industry The LS/GS Trunk Card supports eight
standard analog telephones. Loop Start (LS) and Ground Start (GS)
Central Office trunks.
The Off-Premise (OPS) line card supports eight
industry standard analog telephones. The OPS line The DID / Loop Tie Trunk Card contains
card provides lightening protection and has a four unidirectional Direct Inward Dial
maximum loop length up to five times greater than (DID) circuits. The DID trunks allow
ONS loops. incoming trunk calls to connect directly to
a telephone on the system without
The Digital Line card has 16 Digital Network Interface attendant intervention. When used as a
Circuits (DNIC). The card supports the Mitel Loop Tie Trunk interface, it connects to
proprietary 4000 series digital telephones and the another PBX.
Superconsole 1000 Attendant Console.
2 - 26 02_HW_COMP.doc
Hardware Components
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2 - 28 02_HW_COMP.doc
Hardware Components
• ASU
• Universal ASU
• ASU II
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3300 ICP Primer
The ASU front panel includes: The Universal ASU front panel consists of the
following components:
24 ONS circuit LEDs that indicate the
status of the telephone circuits 16 ONS circuit status LEDs
An amphenol connector
An AC power connector
2 - 30 02_HW_COMP.doc
Hardware Components
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3300 ICP Primer
2 - 32 02_HW_COMP.doc
Desktop Devices
In this module you will:
3-2 03_DESKTOP_DEV.doc
Desktop Devices
IP phones transmit voice using Packet Switching. IP phones are powered either by an AC wall outlet, or
This means that voice signals can now traverse a an in-line IEEE 802.3af compliant power supply,
LAN/WAN environment, such as the Internet, that which powers the phone through the CAT5 cable.
was previously reserved solely for data traffic.
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3300 ICP Primer
The 3300 ICP system supports the 5201, 5207, Superset telephones are Mitel proprietary digital
5212, 5215 Dual-Mode, 5220 Dual-Mode, 5224, phones. The Superset phones use 2B+D signaling.
5230, 5235, 5240, 5330, 5340 and Navigator IP The two B channels are used for voice traffic and the
phones and the 5302 SIP phone. D channel is used to setup the call and to
communicate features. A Superset phone receives
IP phones provide access to call control features and line power from the system.
network services. The different sets are designed to
meet the needs of the different types of users. Analog telephones, also known as Plain Old
Examples include, front desk staff, contact center Telephones (POT) phones receive line power from the
agents, and meeting room conference-call users. system to which it is connected.
3-4 03_DESKTOP_DEV.doc
Desktop Devices
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3300 ICP Primer
Superkey
Each personal key has an associated LED which gives
the status of the function or feature programmed to Cancel
the key. Personal keys can be programmed directly
on the telephone using the Superkey or with the Redial
Embedded System Management (ESM) tool.
Hold
Transfer/Conference
Message
3-6 03_DESKTOP_DEV.doc
Desktop Devices
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3300 ICP Primer
3-8 03_DESKTOP_DEV.doc
Desktop Devices
A feature
Access to an Application
An Internet URL
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3300 ICP Primer
5330/5340 PC Companion
The 5330/5340 PC Companion is an end user tool
that allows easy key programming and labeling for
the 5330 and 5340 IP phones.
3 - 10 03_DESKTOP_DEV.doc
Desktop Devices
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3300 ICP Primer
The Mitel® Navigator is a full-featured, dual port, The Navigator Task Bar is supported on Microsoft™
dual mode telephone that provides voice Windows 2000, 2000 Professional and XP operating
communication over an IP network. systems.
3 - 12 03_DESKTOP_DEV.doc
Desktop Devices
5560 IPT
The Mitel 5560 IPT is a financial trading telephone common dialpad
that provides
two large displays (one for each handset)
simultaneous access to two active calls
two ethernet connections (only one
separate connections and separate audio active)
channels for two handsets or headsets
96 self-labeling programmable keys
Left and Right hardkeys for switching
between the active calls on the left and
3 softkeys for each side
right handsets or headsets embedded phone applications that help
traders work more efficientlyThe Mitel®
support for either IP or SIP protocols
Navigator is a full-featured, dual port,
(Dual Mode)
dual mode telephone that provides voice
communication over an IP network.
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3300 ICP Primer
Cordless Handset and headset The accessories are a cordless handset and a
cordless headset.
3 - 14 03_DESKTOP_DEV.doc
Desktop Devices
Similar in function to their IP equivalents, the The Superset 4015 is an economical, multi-line,
Superset 4000 series telephones, are Time Division entry-level digital display telephone.
Multiplexed (TDM) sets supported on the 3300 MXe,
MX and LX systems. The Superset 4025 telephone is a multi-line digital
telephone set that is ideal for anyone who handles
The 4000 series telephones consist of everything many calls.
from low-end display phones, up to feature-rich
phones with sophisticated capabilities. The Superset 4150 is an advanced digital touch-
screen display telephone. It features critical call
management functionality.
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3300 ICP Primer
An attendant console is used as a single answer point the source and destination of each call
for incoming calls, allowing one person to handle
calls for a large group of people. time and date information
The 5550 IP Console is an advanced PC-based The attendant can also perform programming and
console that includes a telephony keypad and a dual maintenance activities such as:
handset/headset.
Switch the system into night service
The user interface includes screen-based call status
and call handling prompts, which allow the attendant Configure phone functionality from the
to quickly and efficiently: Group Administration tool
Identify various types of incoming calls The SUPERCONSOLE 1000 attendant console is also used to
perform call handling functions as well as some maintenance
Monitor multiple phones using a Busy and administrative functions (such as moves and changes).
Lamp Field It has a four-line by 80-character alphanumeric display.
Identify the origin of emergency (911)
calls
3 - 16 03_DESKTOP_DEV.doc
Installation
In this module you will:
4-2 04_INSTAL.doc
Installation
3300 MXe Installation Each of the expansion modules, such as the Fiber
Interface Module (FIM) and the Digital Signal
Processor (DSP), are boxed separately, as are the
Network Service Units (NSUs) and the Analog Service
The 3300 ICP MXe Controller is shipped with: Units (ASUs).
The power cord
The IP phone is packaged with
Safety Instructions
a handset
A printed version of the Technician’s
Handbook
a base unit
an Installation Guide
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3300 ICP Primer
Embedded Modules
As required, install the following modules into the
controller:
DSP
DSP Module
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3300 ICP Primer
4-6 04_INSTAL.doc
Installation
4-7
3300 ICP Primer
Seat the E2T card onto the main board Attach the cables to the main board.
and secure it with four screws.
Connect the ribbon cable to the
Slide the main board into the locking tabs interconnect card or RAID controller.
of the chassis and then attach it with the
captive screw.
4-8 04_INSTAL.doc
Installation
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3300 ICP Primer
3300 AX Installation
Power supply
Safety Instructions
4 - 10 04_INSTAL.doc
Installation
Embedded Modules
As required, install the following modules into the
controller:
DSP
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3300 ICP Primer
4 - 12 04_INSTAL.doc
Installation
4 - 13
3300 ICP Primer
DSP Module
4 - 14 04_INSTAL.doc
Installation
4 - 15
3300 ICP Primer
Line Cards
To install 16 Port ONS and 4+12 Port Combo line
cards:
4 - 16 04_INSTAL.doc
Installation
4 - 17
3300 ICP Primer
The 3300 ICP Controller and the software package Safety Instructions
are shipped separately from the factory.
4 - 18 04_INSTAL.doc
Installation
On the LX controller
On the MX controller
mount the hard drive through the access secure the hard drive to the controller
panel on the bottom of the controller
Insert the System ID module into its connector.
connect the power and cables and secure
the backing plate to the controller
4 - 19
3300 ICP Primer
DSP
Dual FIM
Quad CIM
4 - 20 04_INSTAL.doc
Installation
To install a DSP Module in a slot at the front of the LX You may need to install the AOB into the MX
or MX controller controller:
remove the blank module cover. Attach the standoffs to the Analog Main
Board (AMB)
remove the small Printed Circuit Board
(PCB) from the blank module cover Insert the AOB onto the AMB and secure it
with the screws
install the module cover on the DSP
module
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3300 ICP Primer
Analog Phones
Connect Telephones and Trunks You can connect Dual Tone Multi Frequency (DTMF)
IP Phones analog phones to ASUs on the MXe, LX a,d MX
controllers, or the AMB or AOB on the MXe or MX
Connect the IP phone to a port on a Layer 2 Ethernet controller.
switch with a CAT5 Ethernet cable
You can connect DTMF, rotary or pulse dial analog
phones to the following line cards in the Fiber
Distributed Peripheral Cabinet (FD PER):
ONS
OPS
4 - 22 04_INSTAL.doc
Installation
4 - 23
3300 ICP Primer
Digital Trunks You can connect four Basic Rate Interface (BRI)
circuits to a BRI module in the controller, and 15 BRI
ISDN-PRI, T1/D4, and QSIG links are connected to circuits to a BRI NSU that is connected to a Dual FIM
the T1/E1 combo or Dual T1/E1 Framer module in module in the controller.
the controller.
4 - 24 04_INSTAL.doc
Installation
Analog Trunks
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3300 ICP Primer
3300 CX and CXi Installation When you attach the AOB flex cable, lift up on the
tabs at the end of the connector to loosen it, insert
the cable, label side down, and then press down on
the tabs to tighten the connector.
You must install the hard drive and the i-Button in
the 3300 ICP controller before powering up.
DSP
T1/E1 Combo
4 - 26 04_INSTAL.doc
Installation
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3300 ICP Primer
4 - 28 04_INSTAL.doc
Installation
Analog Phones
Connect Telephones and Trunks
You can connect DTMF analog phones to the AMB,
IP Phones AOB or ASUs connected to a Quad CIM on the CXi or
For IP phones on a CXi controller, connect a CAT5 CX controllers.
Ethernet cable between the IP phone and one of the
16 ports on the internal Layer 2 switch.
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3300 ICP Primer
4 - 30 04_INSTAL.doc
System
Administration
In this module you will:
5
F Identifiy the equipment and software
requirements to connect to the system on-
site or remotely
5-2 05_SYS_PRO.doc
System Administration
Connecting to the System 4. A system login screen will prompt you for a
username and password.
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3300 ICP Primer
The System Administration Tool provides a Web- Trunking attributes along with call routing and
based interface that you use to access forms to toll control instructions
program the system's database.
Specialty features and applications such as
You program the System Administration forms to Automatic Call Distribution (ACD) and voice mail
establish the system specific program parameters
that meet the customer's needs.
5-4 05_SYS_PRO.doc
System Administration
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3300 ICP Primer
Manage extensions
Manage groups
5-6 05_SYS_PRO.doc
System Administration
5-7
3300 ICP Primer
5-8 05_SYS_PRO.doc
Managing the
Database
In this module you will:
6
F Identify situations that require the system
software to be backed up
6-2 06_MAN_DB.doc
Managing the Database
Backup and Restore The system database has three distinct segments:
1. System data
6-3
3300 ICP Primer
6-4 06_MAN_DB.doc
Managing the Database
• Specify the location of the software load • Select where to install the help files
6-5
3300 ICP Primer
6-6 06_MAN_DB.doc
Trunking
In this module you will:
7-2 07_TRUNKING.doc
Trunking
7-3
3300 ICP Primer
Incoming Trunks
Outgoing Trunks
There are two types of Incoming Trunks; Dial-In and
Non Dial-In. Dial-In trunks send destination
information with the incoming call set-up. The most
common type is a Direct Inward Dial (DID) trunk.
This type of trunk receives digits to tell the system
what answer point to call.
7-4 07_TRUNKING.doc
Trunking
Trunk Technologies
7-5
3300 ICP Primer
7-6 07_TRUNKING.doc
Trunking
Digital Trunking
Digital links generally come in two formats, T1 and
E1. T1 links provide 24 64 Kbps digital channels,
while E1 links provide 32 64 Kbps channels.
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3300 ICP Primer
Private IP Networking
Devices on 3300 ICP systems can communicate over
a Local Area Network (LAN) or a Wide Area Network
(WAN). This is a private network arrangement.
7-8 07_TRUNKING.doc
Features &
Applications
In this module you will:
8
F Identify the embedded voice mail application that
comes with the system and its features and capacities
8-2 08_FEAT_APP.doc
Features & Applications
Call Forwarding
Do Not Disturb
Caller ID
3. Attendant and subattendant features
Tenanting
8-3
3300 ICP Primer
Take messages
8-4 08_FEAT_APP.doc
Features & Applications
8-5
3300 ICP Primer
8-6 08_FEAT_APP.doc
Features & Applications
8-7
3300 ICP Primer
8-8 08_FEAT_APP.doc
Features & Applications
North America Numbering Plan Dialing the central office code and the subscriber
number - for example, 592-2122, places a local call.
Some areas however use 10-digit dialing where local
calls are placed by dialing the area code, office code,
The North American Numbering Plan consists of four and subscriber number - for example 416-592-2122.
sections:
Tolls calls are placed by dialing the prefix 1 or 0,
1. The Toll Prefix – Identifies a long distance
followed by the area code, office code, and subscriber
call
number. For example, 1-613-592-2122.
2. The Area Code – defines a geographical
telephone region Some telephone numbers are reserved for special
services. For example:
3. The Office Code – identifies a Central Office
(CO) within the region 411 for directory assistance
4. The Subscriber Number – identifies a CO
subscriber 611 for a service call
8-9
3300 ICP Primer
Automatic Route Selection (ARS) Let's examine a sample number: A caller dials 9 1 416
555 8303. Inside the Controller, a route selection table
associates the digits 9 1 416, followed by any seven
digits, with route 5. For long distance calling, route 5
When a caller dials an external number the digits dialed controls who to restrict from making the call, which
access a route. The route is a set of call control trunks to send the call out on, and how to modify the
characteristics that control three things: dialed digits before sending them.
1. Who to restrict from making calls
2. What trunks are used to place the call
3. How to modify the digits the caller dials
8 - 10 08_FEAT_APP.doc
Features & Applications
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3300 ICP Primer
8 - 12 08_FEAT_APP.doc
Features & Applications
The digit string the caller dialed must be modified. The To recap:
digit nine used to indicate an external call must be
absorbed before sending digits to the Public Switched Extensions within a restriction group are
Telephone Network (PSTN). To achieve this, the digit subject to that group’s configured limitations
modification table is referenced and then the first digit
of the digit string is absorbsed. The system uses the Extensions can belong to multiple restriction
modified digit string to initiate the long distance call. groups
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3300 ICP Primer
8 - 14 08_FEAT_APP.doc
Features & Applications
Hunt Groups
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3300 ICP Primer
8 - 16 08_FEAT_APP.doc
Features & Applications
Voice
Voice Mail
Recorder
Emergency
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3300 ICP Primer
Automatic Call Distribution (ACD) With ACD, call paths direct inbound callers to agent
groups. If the primary agent group is busy, the call path
can add the call to up to three alternate agent groups.
Timers control how long callers wait on hold before the
Automatic Call Distribution (ACD) is an intelligent call path adds them to an alternate group. The call path
program that handles large volumes of calls in a Call can also play a sequence of messages to waiting callers.
Center environment. ACD sends a call to the first
available answering position. If all positions are busy
the caller is placed in a queue. ACD plays a recorded
message or music to entertain the caller until an
answering position becomes available.
8 - 18 08_FEAT_APP.doc
Features & Applications
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3300 ICP Primer
8 - 20 08_FEAT_APP.doc
Troubleshooting
In this module you will:
9-2 09_TBL_SHT.doc
Troubleshooting
1. Are there any alarms? If a database backup does not exist, back up the
database before starting any troubleshooting
Examine the Alarm LEDs on the 3300 ICP procedures.
Controller or log into the system and check
the alarm status and maintenance logs. The 3300 ICP has extensive built-in maintenance
features and commands such as DBMS CHECK that
2. Can internal and external calls be made? examines the database for errors. Such commands
Make one outgoing call from the system and are helpful in troubleshooting potential issues.
one incoming call to the system.
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3300 ICP Primer
9-4 09_TBL_SHT.doc
Information
Resources
In this module you will:
10
F Identify the technical manuals and tools
available for the 3300 ICP system
10 - 2 10_INFO_RES.doc
Information Resources
The Technician’s Handbook is the reference manual The Engineering guidelines provide System
used at customer sites to install or maintain the Networking information to assist with advanced
system. The Technician’s Handbook provides an network setup and planning.
overview of the system capabilities, and summarized
procedures for installing and programming the All manuals are downloadable from Mitel OnLine
system. It also contains maintenance checklists and (MOL). MOL also includes documentation for other
troubleshooting information. products such as Your Assistant and Teleworker.
10 - 3
3300 ICP Primer
To logon to MOL first open your Internet browser 2. Click on Technical Support
3. Click on Product Documentation
1. Type http://www.mitel.com
4. Click on 3300 ICP
2. Click on Mitel Login
The top menu bar provides access to:
10 - 4 10_INFO_RES.doc
Information Resources
Software Downloads
10 - 5
3300 ICP Primer
10 - 6 10_INFO_RES.doc
Call Processing
In this module you will:
11 - 2 11_CALL_PRO.doc
Call Process
Components
11 - 3
3300 ICP Primer
IP to IP Call When the IP phone making the call dials the first digit
of extension 2222, it sends a message containing the
When an IP phone goes off-hook, a message is sent digit 2 to the RTC. The RTC responds with a message
from the phone through the Ethernet switch to the to remove dial tone and give the caller silence.
RTC.
11 - 4 11_CALL_PRO.doc
Call Process
The RTC receives the entire phone number from the Call Control sends a message to both IP phones
originating extension, it instructs the IP phone directing them to send the voice packets to each other
receiving the call to ring. through the Local Area Network (LAN).
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3300 ICP Primer
When either IP phone hangs up, a message is sent to Note: IP phones send 'keep alive' messages to
inform Call Control. call control every 4 seconds , so there will be
network activity even if there are not any calls in
progress. Call set-up messages use Transport
Control Protocol (TCP) and voice packets use User
Datagram Protocol (UDP).
11 - 6 11_CALL_PRO.doc
Call Process
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3300 ICP Primer
When the caller dials the first digit of extension 3333, The RTC instructs the phone to remove dial tone and
a message is again sent from the IP phone, to the give the caller silence while dialing the remainder of
RTC. the digits.
11 - 8 11_CALL_PRO.doc
Call Process
Call Control collects the digits dialed and determines When the set answers the call, the ASU sends a
that it must ring the analog phone located on the message to inform Call Control.
Analog Service Unit (ASU). It sends a message to the
ASU telling it to ring the analog set. In this case it is
the ASU that supplies the ringing, not the set.
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3300 ICP Primer
Call Control then sets up a speech path from the IP If the analog set ends the call, the ASU sends a
phone, through the Ethernet switch, through the E2T message to Call Control telling it the analog set has
card, through the TDM switching Matrix, and finally hung up.
through the ASU to the analog set.
11 - 10 11_CALL_PRO.doc
Call Process
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3300 ICP Primer
Analog to IP Call When the caller dials the first digit of extension 1111,
a DTMF receiver detects the digit. The DTMF receiver
When the analog set goes off-hook, the ASU sends a passes the digit on to Call Control.
message, through the TDM Switching Matrix, to Call
Control.
11 - 12 11_CALL_PRO.doc
Call Process
Call Control collects the dialed digits and instructs the At the same time, Call Control instructs the DSP Tone
IP phone located on the Local Area Network (LAN) to Generator to send ringback tone through the ASU to
ring. the caller’s handset.
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3300 ICP Primer
When the IP phone answers the call, a message is sent Call Control then sets up a speech path from the IP
to Call Control indicating that the call has been phone, through the Ethernet switch, through the E2T
answered. card, through the TDM switching Matrix, and finally
through the ASU, to the analog set.
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Call Process
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3300 ICP Primer
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Call Process
Music On Hold
From an audio file in WAV format
Music-On-Hold (MOH) is played: The WAV file is uploaded to the system’s
hard drive.
Through an E&M circuit on the Analog Main
Board, the Universal ASU or the FD Per
Node
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3300 ICP Primer
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E2T and IP Phone
Boot Process
In this module you will:
12
F Identify the boot sequence of an IP phone
before it registers with a 3300 controller
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IP Boot Processes
IP Phone Bootup Process The IP device issues a DHCP request that is answered
by a DHCP server.
• Identifier (id): ipphone.mitel.com In response to the DHCP request, the DHCP server
• TFTP Server Address (sw_tftp): 192.168.1.2 sends an IP address and the DHCP options to the IP
device.
• Call Server Address (call_srv): 192.168.1.2
In a voice only network, the DHCP server is built into If the IP device is PC it accepts the IP address and
the 3300 ICP controller. ignores option 125.
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An IP phone checks the value of Identifier (Id) within The IP phone must register with a 3300 ICP controller
Option 125, which is defined as “ipphone.mitel.com”. at the IP address defined in Option 125 - (call_srv) -
This indicates to the IP phone that it should use the so that it can establish connections with other phones.
values within DHCP option 125 it has received.
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IP Boot Processes
• An IP Address
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3300 ICP Primer
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IP Boot Processes
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3300 ICP Primer
E2T Bootup Process for the • Option 67 – The name of the E2T boot file
• A reserved IP Address
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13
Getting Started
In this module you will:
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Getting Started
Connect PC to LAN
Secure Connection
Any Windows-based PC, that is connected to the same
Local Area Network (LAN) as the 3300 ICP, can log in
to the Embedded System Management (ESM) web-
pages with a browser.
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3300 ICP Primer
The first time you connect your browser to any 3300
ICP web server, it will not automatically trust the
connection and you will see a security alert window on
your screen.
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Getting Started
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3300 ICP Primer
Login Screen
After you have accepted the security certificate the
3300 ICP system’s login web page appears.
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Getting Started
Logging In
To log in to the 3300 ICP for the first time use
system as the default Login and
password as the default password.
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When you click on the System Administration Tool the system Alarm Status which indicates
button the main page is launched. Let’s take a look at the type of alarm and when it was raised
the options available to you on the main page.
the IP address or the system name (if it
has been programmed)
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Getting Started
Main Page
The buttons across the tops of the screen give you
access to:
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3300 ICP Primer
All Forms Select the type of trunks you want to program (for
example Analog Trunks) and follow the steps in the
Help section to program the forms.
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Getting Started
Viewing and Editing a Form To open the form for editing, click on one of the
When you select a form you are presented with a buttons above the form.
read-only list of records.
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Group Admin
Desktop Admin
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Getting Started
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3300 ICP Primer
Maintenance and Diagnostics For example the Login/Logout Audit Logs enable
you to identify the
The Maintenance and Diagnostics forms allow you to
monitor the health of your system. users who have accessed the system
Here you can examine the alarm status of your date and time of each login and logout
system. You can also view different types of logs, view
user name of the account that performed
the system hardware profile and perform database
the login or logout
backups and restores.
IP address of the computer from which the
session was initiated
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Getting Started
All Forms
In this section all the programming forms are listed
alphabetically.
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3300 ICP Primer
To program or change any of the values in the form
Comparing Programming Forms click on the change button and make changes as
required.
Programming forms come in different formats
depending on the purpose of the form.
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Getting Started
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3300 ICP Primer
Some forms such as the Feature Access Code You can program individual Feature Access Codes by
Assignment form have so many values that they are selecting the desired feature and clicking the Change
displayed on more than one page. You can navigate button.
between the pages using the Next and Previous
buttons.
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Getting Started
The top area of the form shows the Hunt Groups that
have already been programmed. To add a new Hunt
Group click on the Add button. You can then program
the values of the Hunt Group.
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3300 ICP Primer
On-line Help From the Help Menu you can get information on the
Help utility and how to use the interface.
When you first log into the System Administration Tool To access help on major programming tasks, select
you can click on the Help Button to access the Main Programming. This section provides a step-by-step
Help Menu screen. list of instructions to guide you through the
programming tasks.
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Getting Started
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3300 ICP Primer
When you are in a System Administration Tool form
and select Help you are presented with a Help web
page that is specific to the current form.
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Getting Started
Group Administration Tool The Manage system Option is used to Change the Date
and Time of the 3300 ICP.
User Guides Always use Exit in the drop down menu to terminate
the Group Administration Tool session.
System Speed Calls
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3300 ICP Primer
Manage Extensions Here you can enter a telephone directory name for the
extension, adjust the Class of Service (COS) and Class
On-site Group Administrators can manage changes to of Restriction (COR), and create User Authorization
extensions. Profiles.
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Getting Started
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3300 ICP Primer
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Networking Essentials
for the 3300 ICP
In this module you will learn how to set up:
14
F The 3300 ICP Controller IP Address
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Networking Essentials for the 3300 ICP
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3300 ICP Primer
14 - 4 14_NET_ESS.doc
Networking Essentials for the 3300 ICP
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3300 ICP Primer
DHCP Options
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Networking Essentials for the 3300 ICP
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Networking Essentials for the 3300 ICP
In this example:
server
IP Phone A issues a DHCP request that is
answered by the DHCP server in the 3300 The IP Phones are supplied with:
ICP
An IP Address
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3300 ICP Primer
Single DHCP Server The DHCP server recognizes that the request from IP
A single DHCP server managing devices on multiple Phone B is coming from a different subnet and supplies
subnets has different DHCP scopes defined for each the IP address and DHCP options specific to subnet 54.
subnet. In this example, IP Phone A and IP Phone B
are served by one DHCP server.
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Networking Essentials for the 3300 ICP
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3300 ICP Primer
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Power Over Ethernet
In this module you will:
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Power Over Ethernet
an in-line power-hub
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3300 ICP Primer
15 - 4 15_PoE.doc
Power Over Ethernet
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3300 ICP Primer
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Power Over Ethernet
PoE for the CXi Additional devices connected to the IP Phone such as a
Programmable Key Module (PKM) and a Conference
Unit increase the power required by the IP phone.
The PoE module in the CXi has a power limit of 120
Watts, which provides enough power for 16 Mitel IP If additional devices are connected to the IP phones it
phones. is possible to exceed the power budget.
Class 1 4 Watts
Class 2 7 Watts 5215/5220 dual mode IP Phones
Class 3 13 Watts
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3300 ICP Primer
Port Prioritization
The 16 LAN Ports on the CXi are prioritized with port 1 If the 120-Watt power budget is exceeded the CXi
having the highest priority and port 16 the lowest. shuts down power to the lowest priority Ethernet ports
(starting from port 16 backward to port 1).
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Session Initiation
Protocol (SIP)
In this module you will learn:
16
F What SIP is and how it originated
White Papers
Reference Material The following white papers are available from Mitel
OnLine.
The following is a list of reference materials on SIP. Examining the Value of SIP in the Enterprise
White Paper (PDF 238KB)
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Session Initiation Protocol (SIP)
Session Initiation Protocol (SIP) Subsequent phases of this strategy will see SIP
support extended to the Mitel 3300 ICP and Mitel Your
Assistant.
Interoperability of IP devices
3G Mobile device support If they are connected to a SIP server they boot in SIP
mode where they interoperate with SIP enabled voice,
data, video, and Internet application and services.
Mitel and SIP
Mitel has assumed industry leadership in SIP through SIP and the 3300 ICP
active involvement and sponsorship of SIP industry
circles such as the SIP Center and the SIP Forum. In the near future a SIP server will reside in the 3300
ICP controller and the 3300 ICP will support SIP
Mitel's philosophy around SIP is based on a phased Trunking and all SIP UAs that are compliant with RFC
implementation whereby SIP is first introduced to the 3261.
desktop.
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Session Initiation Protocol (SIP)
SIP Registrar Servers accepts registration requests It is important to note that the proxy, redirect and
from users (e.g., I am now at 192.168.0.10) and registrar servers are all optional SIP components. In
maintains user location information in a database. fact, a UA may issue an INVITE directly to a targeted
Mobility is thus achieved by the use of a REGISTER endpoint and many telephony features may be
message (from UA) and by keeping a location implemented directly on the UA.
database updated.
Location (Database) Servers
Redirect Servers are servers that redirect SIP
requests to another device. A redirect server responds The location server is a general term used for
to the request with the address to which the request databases that contain information about users (URLs,
should be redirected to (e.g., a request for IP addresses, and preferences) and routing
nic@mitel.com can be redirected to nic@home.com). information about the SIP-enabled network.
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3300 ICP Primer
SIP Responses
SIP Messages SIP responses use a numerical code (borrowed from
HTTP response code) and a reason. A few examples
There are two types of SIP messages: SIP requests
are shown in the table below.
and SIP responses
SIP Requests
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Session Initiation Protocol (SIP)
SIP is IP based and provides users with globally SIP and other Protocols
reachable addresses. These addresses (URI) use the
same format as an email address: user@domain, An important difference between SIP and other
(e.g., nic@mitel.com or nic@24.7.91.19). Users can protocols is the fact that SIP endpoints can
have any number of SIP URIs with different providers communicate directly. In other words, two SIP sets do
that all reach the same device. not require any resources to establish a peer-to-peer
communication, much in the same way that two PCs
Instead of SIP URIs, users can be identified also by can exchange a file (e.g., FTP client / server) without
telephone numbers, expressed as “tel” URIs such as any other devices.
tel: +1-925-242-4321. Calls with these numbers are
then either routed to an Internet telephony gateway or
translated back into SIP URIs via the ENUM SIP Summary
mechanism. IP based protocol – uses IP addressing
ENUM consists of a DNS-based architecture and End-to-end protocol – messages make it to the
protocol to map dialed numbers to SIP URIs. In other end unaltered
addition to providing the SIP URI, ENUM can also
provide such information as email address, cell phone, Intelligent endpoints – can communicate without
VPIM information and FAX number. any other resources
The advantage of using DNS is that it can be delegated Client server based protocol
and it is scalable. In fact, each digit can be a definable
Textual encoding – easy to implement and
DNS zone and zones can be delegated.
troubleshoot
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