Case Report

Barry and Communication Barriers

Ramanujula Anvita 121733601017

This case is about Barry who is a 27-year-old who is a food service manager at
a casual dining restaurant. he is responsible for supervising and managing all
employees in the back of the house, by watching and managing means by
giving training to new employees and handle their work, Barry gives employees
“on the job training” about food safety basics, but because of a busy restaurant,
he could not from past the

Questions:
1.What are the communication challenges and barriers Barry faces?
A. At any company, communication issues exist. In his business, Barry
faces several usual problems.

a. Language barriers: Because not all employees speak English as their first
language, verbal communication might be difficult. Communication might be
challenging at times. For example: usually, employees hired for local
restaurant’s have the first language as their native language; in
Vishakhapatnam, local restaurant employees are more fluent in Telegu than in
English, so Barry should not assume English as a common language

b. Generational (age) divides: having a staff of varying ages might be a

challenge. A distinct set of issues While the younger generation is used to
texting and other forms of electronic communication,
Their language may not be consistent with that of older people due to shorter
messages.

c. Nonverbal challenges: Barry's body language (appearance) communicates to

others that he is uninterested with personal hygiene and physical appearance.

d. Emotional obstacles: Emotional barriers can make it difficult to communicate

effectively.
After a rocky start at home, Barry arrives to work. These negative feelings have
an impact on how he communicates with his coworkers.
2.What solutions might Barry consider in addressing each of these
challenges and barriers?

a. Language barriers: There are a number of potential solutions here,

including displaying signs in the employees' main language. Using
images instead of merely text to create signs. Barry might learn a few
simple words in the employees' primary language to indicate that he cares
about them.
Also he can print out instructions copy in their native language so its
easier for them to understand
The “signs” has to be in most 2-3 common language’s, for example in
restaurant’s in south, signs would be in English, Telegu and Tamil or any
three language

b. Generational (age) divides: Barry has to divide the staff in age category
like above 40 and below 40, and have to communicate to both of this
category differently, so in this maximum interaction and understanding is
possible. There are currently four generations in the workforce, each with
a distinct preferred way of communication. While the younger generation
may prefer to communicate via text messages, this mode of
communication may not be acceptable to older personnel. Consider your
employees' preferences and be prepared to deliver a message in a variety
of methods.

c. Nonverbal challenges: Barry's look serves as a nonverbal message to

employees about the company's priorities. In addition to being a role
model for the staff, Barry's looks is also essential to him. The way he acts
and behaves should be in line with what he expects from others in return.
Using appropriate handwashing practices is a good example.

d. Emotional obstacles: Barry should always take a break for a day if he

feels overwhelmed with work and life, nothing good happens when we
are in burnout stage
 Barry should take a day off and reenergize himself, and his manager
should be okay with that.
Communication might be hindered by emotional barriers. Barry's
emotions must be "in check" before he begins work. There are several
remedies here, such as self-awareness and maybe seeking outside support
(such as Employee Assistance Programs).

3.What Standard Operating Procedures (SOPs) would be helpful for Barry

to implement and enforce?

A. Best practises and organisational policy and structure are documented

in Standard Operating Procedures (SOPs). SOPs tell workers who,
what, why, when, and how to perform foodservice tasks. To ensure
SOPs are implemented, communicated, and followed, the supervisor's
responsibility includes ensuring SOPs are in place.

4.What are some ways Barry might use effective communication as a

motivator for employees to follow safe food handling practices
A. All managers, including Barry, have a variety of strategies to motivate staff
through effective communication. Following are a few suggestions:
Be sure to provide your staff honest praise and encouragement when they
adhere to safe food handling procedures. The supervisor must be familiar with
the employee's communication style. Someone in high school may send a short
text message of thanks, whereas an older employee may write a handwritten
note of gratitude.
a. Act as a role model, both verbally and nonverbally.
Barry may send a message to his staff by his behaviour. Put on a clean uniform,
as one example.