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Replacing a 3U Link Control Card

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VNX 5100 Procedures
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VNX5100 Activity Type: Hardware Replacements
3U Disk Array Enclosure (DAE): LCC

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Copyright © 2021 Dell Inc. or its subsidiaries. All Rights Reserved.

THE INFORMATION IN THIS PUBLICATION IS PROVIDED “AS IS.” EMC CORPORATION (“EMC”)
MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND WITH RESPECT TO THE
INFORMATION IN THIS PUBLICATION, AND SPECIFICALLY DISCLAIMS IMPLIED WARRANTIES OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-
INFRINGEMENT AND ANY WARRANTY ARISING BY STATUTE, OPERATION OF LAW, COURSE OF
DEALING OR PERFORMANCE OR USAGE OF TRADE. IN NO EVENT SHALL EMC BE LIABLE FOR
ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL,
LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF EMC HAS BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES.

EMC believes the information in this publication is accurate as of its publication date. The information is
subject to change without notice. Use, copying, and distribution of any EMC software described in this
publication requires an applicable software license.

Dell, EMC, Dell EMC and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other
trademarks may be the property of their respective owners.

Publication Date: August, 2021

Dell Technologies Confidential Information version: 7.0.6.49

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 Contents
Preliminary Activity Tasks .......................................................................................................3
Read, understand, and perform these tasks.................................................................................................3

Replacing a 3U Link Control Card...........................................................................................5

Dell Technologies Confidential Information version: 7.0.6.49

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Preliminary Activity Tasks
This section may contain tasks that you must complete before performing this procedure.

Read, understand, and perform these tasks

1. Table 1 lists tasks, cautions, warnings, notes, and/or knowledgebase (KB) solutions that you need to
be aware of before performing this activity. Read, understand, and when necessary perform any
tasks contained in this table and any tasks contained in any associated knowledgebase solution.

Table 1 List of cautions, warnings, notes, and/or KB solutions related to this activity

301857: Do not perform a VNX OE NDU on any VNX Storage Processors connected to a VPLEX
running any VPLEX GeoSynchrony version. Do not perform a proactive Storage Processor reboot on
any VNX Storage Processors connected to a VPLEX running any VPLEX GeoSynchrony version.
Refer to
ETA 182792 https://support.emc.com/kb/182792,
ETA 193541 https://support.emc.com/kb/193541, and
ETA 197315 https://support.emc.com/kb/197315.

2. This is a link to the top trending service topics. These topics may or not be related to this activity.
This is merely a proactive attempt to make you aware of any KB articles that may be associated with
this product.

Note: There may not be any top trending service topics for this product at any given time.

VNX Top Service Topics

Dell Technologies Confidential Information version: 7.0.6.49

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Dell Technologies Confidential Information version: 7.0.6.49

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Replacing a 3U Link Control Card

Note: The next section is an existing PDF document that is inserted into this procedure. You may see
two sets of page numbers because the existing PDF has its own page numbering. Page x of y on the
bottom will be the page number of the entire procedure.

Dell Technologies Confidential Information version: 7.0.6.49

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EMC® VNX® Series

Replacing an LCC in a 15-drive disk-array

enclosure

November, 2014

This document describes how to replace a link control card (LCC) VNX 15-
drive disk-array enclosure (DAE).

WARNING

Before beginning this procedure check if the system contains any vertically bound FAST
Cache drives. During this replacement, vertically bound FAST Cache drives may fault or
power down causing the FAST Cache enabled luns to enter degraded mode. Best practices
prefer that all flash drives used for FAST Cache be placed in enclosure 0_0 and to avoid
mirroring these drives across enclosures.
To check the location of FAST cache drives use the following naviseccli command, which
here shows an example of vertically bound FAST Cache drives in enclosures 3_0 and 2_0:
naviseccli -h <SPA_IP_address> -user <name> -password <password> -
scope 0 cache -fast -info
Disks:
Bus 3 Enclosure 0 Disk 8
Bus 2 Enclosure 0 Disk 7
...
If the system contains FAST Cache drives spread across multiple enclosures that are
vertically bound, shutdown the SP on the side that requires replacement activity using the
Naviseccli shutdownsp command. For more information see KB article 190674 (https://
support.emc.com/kb/190674).

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 WARNING

Take special care if you intend to replace the LCC in enclosure 0, bus 0 because this
enclosure is the first DAE attached to a storage processor enclosure (SPE) and
includes system (OS, vault, or boot) drives. The storage processor directly
connected to that LCC will panic and shut down when it loses contact with its
system drives; data and clients without failover paths to the second SP will be
unavailable until the affected storage processor is reconnected, reboots, and
regains communication with its drives.
l Before you begin............................................................................................. 3
l Preparing the system.......................................................................................7
l Replacing the faulted hardware component.....................................................8
l Finishing up.................................................................................................. 12

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Before you begin
Before you begin this maintenance activity, refer to the component handling instructions.
You should also review the entire procedure prior to beginning any maintenance activity
on the system.

Handling replaceable units

This section describes the precautions that you must take and the general procedures
that you must follow when removing, installing, and storing any replaceable unit. The
procedures in this section apply to replaceable unit handling during hardware upgrades
as well as during general replacement.

Avoiding electrostatic discharge (ESD) damage

When replacing or installing hardware units, you can inadvertently damage the sensitive
electronic circuits in the equipment by simply touching them. Electrostatic charge that
has accumulated on your body discharges through the circuits.
Read and understand the following instructions:
l Provide enough room to work on the equipment.
l Clear the work site of any unnecessary materials or materials that naturally build up
electrostatic charge, such as foam packaging, foam cups, cellophane wrappers, and
similar items.
l Do not remove replacement or upgrade units from their antistatic packaging until you
are ready to install them.
l Gather the ESD kit and all other materials before servicing any units.
l After servicing begins, avoid moving away from the work site; otherwise, you might
build up an electrostatic charge.
l Use the ESD kit when handling any units.
l If an emergency arises and the ESD kit is not available, follow the procedures in
Emergency procedures (without an ESD kit) on page 3
l Use the ESD wristband that is supplied with the server.
l To use it, attach the clip of the ESD wristband (strap) to any bare (unpainted) metal
on the cabinet or enclosure, and then put the wristband around your wrist with the
metal button against your skin.

Emergency procedures (without an ESD kit)

In an emergency when an ESD kit is not available, use the following procedures to reduce
the possibility of an electrostatic discharge by ensuring that your body and the
subassembly are at the same electrostatic potential.

CAUTION

These procedures are not a substitute for the use of an ESD kit. Follow them only in the
event of an emergency.
l Before touching any unit, touch a bare (unpainted) metal surface of the enclosure.
l Before removing any unit from its antistatic bag, place one hand firmly on a bare
metal surface of the enclosure, and at the same time, pick up the unit while it is still
sealed in the antistatic bag. Once you have done this, do not move around the room
or touch other furnishings, personnel, or surfaces until you have installed the unit
l When you remove a unit from the antistatic bag, avoid touching any electronic
components and circuits on it.

Replacing an LCC in a 15-drive disk-array enclosure 3

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 l If you must move around the room or touch other surfaces before installing a unit,
first place the unit back in the antistatic bag. When you are ready again to install the
unit, repeat these procedures.

Removing, installing, or storing CRUs

Use the following precautions when removing, handling, or storing CRUs:
l Do not remove a faulty CRU from the cabinet until you have the replacement
available.
l Handle a CRU only when wearing an ESD wristband (strap).
n Attach the clip of the ESD wristband to the ESD bracket or bare metal on a cabinet
enclosure.
n Wrap the ESD wristband around your wrist with the metal button against your
skin.
l Handle a CRU gently. A sudden jar, drop, or vibration can permanently damage some
CRUs.
l Never use excessive force to remove or install a CRU. Take time to read the
instructions carefully.

CAUTION

For a module that must be installed into a slot in an enclosure, examine the rear
connectors on the module for any damage before attempting its installation.
l Store a CRU in the antistatic bag and the specially designed shipping container in
which you received it. Use the antistatic bag and special shipping container when you
need to return the CRU.

CAUTION

A sudden jar, drop, or even a moderate vibration can permanently damage some
sensitive FRUs.

CAUTION

Some CRUs have the majority of their weight in the rear of the component. Ensure that
the back end of the CRU is supported while installing or removing it. Dropping a CRU
could result in personal injury or damage to the equipment.

Locating DAEs and their internal components

Use this section to learn how to locate a particular 3U DAE, as well as the location of the
internal components within the 3U DAE (DAE6S).
About 3U DAEs
The illustrations below show the front and rear views of the 2U DAE (DAE6S), with internal
components labeled.

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 Replacing an LCC in a 15-drive disk-array enclosure

Figure 1 3U DAE, front view

3 4

1 2

(1) 3.5" Disk drive within a disk carrier, slot 0 (3) DAE fault LED (amber)
(2) 3.5" Disk drive within a disk carrier, slot 14 (4) DAE power status LED (blue)

Figure 2 3U DAE, rear view

3 4
6Gb SAS

B #
X4

6Gb SAS
X4

A #

1 2

(1) LCC A, with SAS ports and enclosure (3) Power supply/Cooling module, B-side
and bus LEDs
(2) Power supply/Cooling module, A-side (4) LCC B, with SAS ports and enclosure
and bus LEDs

About DAE internal components

l Disk drives and drive carriers
In a DAE, the disk drive carriers are metal and plastic assemblies that provide
smooth, reliable contact with the enclosure slot guides and midplane connectors.
Each carrier has a handle with a latch and spring clips. The latch holds the disk drive
in place to ensure proper connection with the midplane. Disk drive activity/fault LEDs
are integrated into the carrier.
Each disk drive consists of one disk drive in a carrier. You can visually distinguish
between disk types by their different latch and handle mechanisms and by type,

Locating DAEs and their internal components 5

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 capacity, and speed labels on each disk drive. You can add or remove a disk drive
while the DAE is powered up, but you should exercise special care when removing
disk drive while they are in use. Disk drives are extremely sensitive electronic
components.
l Enclosure chassis and midplane
In a DAE enclosure chassis, a midplane separates the front-facing disk drives from
the rear-facing LCCs and power supply/cooling modules. It distributes power and
signals to all components in the enclosure. LCCs, power supply/cooling modules,
and disk drives plug directly into the midplane.
l Power/Cooling modules
In a DAE, the power supply/cooling module integrates independent power supply and
blower cooling assemblies into a single module.
Each power supply is an auto-ranging power-factor-corrected, multi-output, off-line
converter with its own line cord. The drives and LCC have individual soft-start
switches that protect the disk drives and LCC if you install them while the disk
enclosure is powered up. A disk or blower with power-related faults will not affect the
operation of any other device.
In a DAE, each power/cooling module has three status LEDs.
In a DAE, the enclosure cooling system consists of dual-blower modules in each
power supply/cooling module.
Locating 3U DAEs using rear LCC identifier LEDs
Each expansion DAE in the system was configured with an enclosure address (EA)
number, sometimes called a enclosure ID, and a bus (loop) identification number at the
time of its installation.
On the rear of the LCC (A and B), an LCC enclosure ID (or enclosure address) indicator is
provided. This ID indicator is a seven-segment LED display for displaying decimal
numbers. The LCC enclosure ID appears on both LCCs (A and B) which is the same ID
number. The enclosure ID is set at installation.
Each LCC includes a bus (loop) identification indicator. This indicator includes two seven-
segment LED displays for displaying two digit numbers. The SP initializes the bus ID when
the operating system is loaded. In the example image below, the LCC of this DAE6S DAE
display information identifying its DAE as enclosure 0 in bus 0 in its storage system.
Figure 3 DAE6S DAE LCC enclosure ID (enclosure address) and bus ID
Bus (loop) status LEDs

Bus (loop) ID LCC enclosure ID

LCC B
6Gb SAS

#
X4

VNX-000107

Summary of tasks for replacing an LCC

To replace an LCC you must complete the tasks below in the order in which they appear.
This document provides instructions for completing each task.

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 Replacing an LCC in a 15-drive disk-array enclosure

Note

Do not completely remove assembly- or enclosure-level hardware from the system or rack
unless specifically directed. Figures in this procedure depict hardware completely
removed to increase their clarity.

1. Disabling notifications.
2. Identify the faulted LCC.
3. Remove the faulted LCC.
4. Install the replacement LCC.
5. Verify the operation of the replacement LCC.
6. Enabling notifications.
7. Return the failed part.

Preparing the system

Take the following actions to prepare the system for this maintenance activity.

Disabling call home

Use Unisphere or naviseccli to disable call home for the storage system during this
maintenance activity. You can disable call home responses for a user determined time
period between the 30 minute minimum and the 240 minute maximum.

Note

The procedure below details how to disable call home using Unisphere. As an alternative
you can use naviseccli on a Windows management client to disable call home:
naviseccli eventmonitor -monitor -disableresponse -user <username>
-password <password> -scope 0 -server <serverIPaddr> -time <min>

Procedure
1. Log in to the storage system or the Unisphere domain that contains the storage
system.
2. From Unisphere, select System > Monitoring and Alerts > Notification and select the
Distributed Monitors tab.
3. Right click on the name of SP A in the list of distributed monitors for the storage
system on which you are disabling call home and select Disable/Enable Responses.
The Disable/Enable Responses dialog box appears.
4. Select the Disable Responses check box and set a time period during which
responses will be disabled for the anticipated maintenance activity. Then click OK.
In the popup that appears, click Yes to confirm.
5. Repeat these steps for SP B.

Note

You MUST disable responses on BOTH SP A and SP B to disable the storage system
call home responses.

Preparing the system 7

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 Results
The storage system will not call home or respond to any other template applied to the
storage system for the specified time period.

Note

Disable/Enable Responses (quiet mode) feature will automatically re-enable call home
when the timer you set to disable call home expires. Network connectivity between the
storage system and the call home monitoring station is required for the Software
Assistant to automatically enable call home and verify the call home rules.

Checking the system for faulted hardware

Follow the steps below to verify the status of the system's hardware components.

Diagnosing faulted storage system hardware components

Use this procedure to log in to EMC® Unisphere™ and check for any faulted hardware
components in the storage system.
Procedure
1. Start Unisphere for the storage system by entering the storage processor IP address in
a browser window.
2. In the system drop-down list on the menu bar, select the system in which you may
have a faulted hardware component.
3. Select System > Hardware > Storage Hardware.
4. Check for any faulted storage hardware components.

Running the Verify Storage System wizard

Use the Verify Storage System wizard to perform a health check on the storage system.
Procedure
1. Start the Unisphere Service Manager by doing either one of the following:
l Click the Unisphere Service Manager icon on your desktop
l Select Start > All Programs or Start > Programs, then select EMC > Unisphere
Service Manager > Unisphere Service Manager
l From the System screen in Unisphere, click Launch USM in the right-hand taskbar
located under Service Tasks

2. Log in to your system.

3. From the System screen, select Diagnostics > Verify Storage System to run the storage
system health check wizard.

Replacing the faulted hardware component

Take the following actions to remove the faulted hardware part and install the
replacement hardware part into the system.

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 Replacing an LCC in a 15-drive disk-array enclosure

Removing a faulted LCC

Before you begin
l Identify the faulted LCC by its amber fault LED (Figure 4 on page 9).
Figure 4 LCC fault LED

CL4571

l Attach an ESD wristband to your wrist and the enclosure in which you are replacing
the LCC.
The DAE must have at least one LCC installed while it is power up, so do not remove both
LCCs while it is powered up.
Procedure
1. Remove each cable connected to the LCC by gently pulling the connector latches to
release the cable from the connector (Figure 5 on page 10).
Note where the cables connect to the LCC because you need to reconnect them later.

Removing a faulted LCC 9

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 Figure 5 Removing and LCC cable

mo
lex

mol
ex

molex

CL4572

2. Turn the captive screws counterclockwise to release the LCC (Figure 6 on page 10).
3. Remove the LCC from its slot and place it on a clean, static-free surface (Figure 6 on
page 10).
Figure 6 Removing an LCC

CL4574

4. Remove and store the ESD wristband.

Unpacking a part
Procedure
1. Wear ESD gloves or attach an ESD wristband to your wrist and the enclosure in which
you are installing the part.
2. Unpack the part and place it on a static-free surface.

10

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 Replacing an LCC in a 15-drive disk-array enclosure

3. If the part is a replacement for a faulted part, save the packing material to return the
faulted part.

Installing a replacement LCC

Procedure
1. Attach an ESD wristband to your wrist and the enclosure.
2. Gently insert the LCC, being sure the LCC is completely seated in the enclosure (Figure
7 on page 11).
The LCC power light turns on.
3. Secure the LCC with the captive screws (Figure 7 on page 11).
Figure 7 Installing an LCC

CL4573

4. Reattach each LCC cable to the same connector from which you removed it (Figure
8 on page 12).

Installing a replacement LCC 11

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 Figure 8 Connecting an LCC cable

mol
ex

mo
lex

mole
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CL4572

5. Remove and store the ESD wristband.

Finishing up
After completing the maintenance activity, follow the tasks in this section to return the
system to production ready.

Verifying the operation of a new or replacement part with Unisphere

Procedure
1. Start EMC® Unisphere for the storage system by entering the IP address in a browser
window.
2. In the system drop-down list on the menu bar, select the system in which you
installed or replaced the part.
3. Select System > Hardware > Storage Hardware.
4. Expand the enclosure in which you installed or replaced the part, and navigate to the
part.
5. Verify that the part is in the enclosure and that it is not faulted.

Checking the system for faulted hardware

Follow the steps below to verify the status of the system's hardware components.

12

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 Replacing an LCC in a 15-drive disk-array enclosure

Running the Verify Storage System wizard

Use the Verify Storage System wizard to perform a health check on the storage system.
Procedure
1. Start the Unisphere Service Manager by doing either one of the following:
l Click the Unisphere Service Manager icon on your desktop
l Select Start > All Programs or Start > Programs, then select EMC > Unisphere
Service Manager > Unisphere Service Manager
l From the System screen in Unisphere, click Launch USM in the right-hand taskbar
located under Service Tasks

2. Log in to your system.

3. From the System screen, select Diagnostics > Verify Storage System to run the storage
system health check wizard.

Enabling call home

Note

Disable/Enable Responses (quiet mode) feature will automatically re-enable call home
when the timer you set to disable call home expires. Network connectivity between the
storage system and the call home monitoring station is required for the Software
Assistant to automatically enable call home and verify the call home rules.

Use Unisphere or naviseccli to enable call home for the storage system following this
maintenance activity.

Note

The procedure below details how to enable call home using Unisphere. As an alternative
you can use naviseccli on a Windows management client to enable call home:
naviseccli eventmonitor -monitor -enableresponse -user <username>
-password <password> -scope 0 -server <serverIPaddr>

Procedure
1. Log in to the storage system or the Unisphere domain that contains the storage
system.
2. From Unisphere, select System > Monitoring and Alerts > Notification and select the
Distributed Monitors tab.
3. Right click on the name of SP A in the list of distributed monitors for the storage
system on which you are enabling call home and select Disable/Enable Responses.
The Disable/Enable Responses dialog box appears.
4. De-select the Disable Responses check box and click OK.
5. Repeat these steps for SP B.

Note

You MUST enable responses on BOTH SP A and SP B to enable the storage system call
home.

Enabling call home 13

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 Results
You have enabled the storage system call home and responses.

Returning the failed part

Ship the failed part to your service provider as described in the instructions that were
included with the replacement part.

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quality of the user publications.
Please send your opinion of this document to:

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14

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 Replacing an LCC in a 15-drive disk-array enclosure

Copyright © 2011-2014 EMC Corporation . All rights reserved. Published in USA.

Published November, 2014

EMC believes the information in this publication is accurate as of its publication date. The information is subject to change without
notice.

The information in this publication is provided as is. EMC Corporation makes no representations or warranties of any kind with
respect to the information in this publication, and specifically disclaims implied warranties of merchantability or fitness for a
particular purpose. Use, copying, and distribution of any EMC software described in this publication requires an applicable software
license.

EMC², EMC, and the EMC logo are registered trademarks or trademarks of EMC Corporation in the United States and other countries.
All other trademarks used herein are the property of their respective owners.

For the most up-to-date regulatory document for your product line, go to EMC Online Support (https://support.emc.com).

Returning the failed part 15

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Dell Technologies Confidential Information version: 7.0.6.49

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