Vita Troubleshooting Guide

{MiscellaneousPUB}{Production}{Health Group}{Confidential}
Publication No. 8H8443

2013-07-08
CARESTREAM DIRECTVIEW VITA/VITA LE/VITA XE

CR System
Troubleshooting Guide
Confidential
© CARESTREAM HEALTH, INC. 2013

MISCELLANEOUS PUBLICATION
CARESTREAM DIRECTVIEW VITA/VITA LE CR System Troubleshooting Guide

Document No.: 8H8443
Copyright Carestream Health, Inc. 2010
All rights reserved. No part of this manual may be reproduced or copied in any form by any means -- graphic,
electronic or mechanical, including photocopying, typing, or information retrieval systems -- without written
permission of Carestream Health.
0086
Use of Manual
CARESTREAM CR Systems are designed to meet international safety and performance standards. Personnel
operating the unit must have a thorough understanding of the proper operation of the system. This manual has been
prepared to aid medical and technical personnel to understand and operate the system. Do not operate the system
before reading this manual and gaining a clear understanding of the operation of the system. If any part of this manual
is not clear, please contact your Carestream Health representative for clarification.
Authorized Representatives
Carestream Health France
1, rue Galilée
93192 NOISY-LE-GRAND CEDEX
FRANCE
Carestream Health, Inc.

150 Verona Street
Carestream Health
Rochester, N.Y. 14608
United States
CARESTREAM is a trademark of Carestream Health.
© Carestream Health, Inc., 2011
ii 2013-07-08 – 8H8443
Table of Contents
Description Page
Safety and Regulatory Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Document Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
General Safety Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Electrical Hazards. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Explosion and Implosion Hazards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Overheating . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Vita CR Laser Safety Instructions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Device-Specific Safety Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Health and Safety Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
CE Conformity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
IEC Symbols Used . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Labelling Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Recycling the Scanner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
How to Use the Vita CR System Troubleshooting Guide . . . . . . . . . . . . . . . . . . . . . . . . . . 11
The Chapters in this Manual. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Vita CR Hardware Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
“#7 Linear motor stall”. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
“<#5, #6, #9, #10> Rotation motor encoder failure” . . . . . . . . . . . . . . . . . . . . . . . . . . 17
“#11 W0 sensor is in wrong state” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
“#12 W1 sensor in wrong state” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
“#13 Z0 sensor in wrong state” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
“#14 Z4 sensor in wrong state” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
“#15 Loader motor didn't reach back sensor” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
“<#21, #22, #23> Roller motor encoder failure” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
“#24 Screen didn’t reach W0 sensor” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
“#41 Cassette release failure. Manually remove the cassette”. . . . . . . . . . . . . . . . . . 28
“#61 Linear homing cycle was not completed” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
“#62 Loader homing cycle was not completed” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
“#69 The loaded cassette is not secured properly. Please insert the cassette, making sure
that the inserted cassette reached the end
Cassette size: <dimensions read>
Cassette SN: <serial number read>” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
“#71 Erasing LED module is disconnected ”. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
“#73 Erasing LED module temperature out of range”. . . . . . . . . . . . . . . . . . . . . . . . . 33
“#74 Erasing LED module works at reduced capacity”. . . . . . . . . . . . . . . . . . . . . . . . 34
“#77 Scanner cover is not in place” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
“#78 Internal Controller board communication failure” . . . . . . . . . . . . . . . . . . . . . . . . 36
“No License Detected. Click OK for Settings Screen. Click Cancel to Exit” . . . . . . . . 37
Software Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Vita CR Systems Software Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
General Operation Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
No communication with the CR scanner, disconnected message . . . . . . . . . . . . . . . 45
No power in the CR scanner. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Barcode misreading . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
The Screen is left outside the cassette after the unloading cycle. . . . . . . . . . . . . . . . 46
The Screen is not fully uploaded to the drum and has slipped between the rollers . . 47
The Screen in not fully inserted back to the cassette . . . . . . . . . . . . . . . . . . . . . . . . . 47
The scanner works as Vita , at 40 cassettes per hour, when it should work as Vita XE, at
60 cassettes per hour . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Image Artifacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Black Dots on the Image. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
White Dots on the Image . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Shifted Image . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
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Black Surround Mask (BSM) Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Grid Lines on the Image. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Inverted Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Vertical White Lines (due to faulty motherboard) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Cause . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Recommended Action . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
The Image Becomes Black after Reprocessing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
The Image is with white spots . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
White artifact line across image . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
White Band across image . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Horizontal lines on the image . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Only half the image was scanned . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Small marks on the image . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Vita CR Troubleshooting Tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Controller Fuses Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Controller Board Test Point - Voltages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Controller Board Dip Switch and LED Indication . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
DIP Switch Locations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Electric Schematic Diagrams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Publication History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
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Safety and Regulatory Information
Section 1: Safety and Regulatory Information
Introduction
The information contained herein is based on the experience and knowledge relating to the subject matter gained by
Carestream Health prior to publication. No patent license is granted by this information.
Carestream Health reserves the right to change this information without notice, and makes no warranty, express or
implied, with respect to this information. Carestream Health shall not be liable for any loss or damage, including
consequential or special damages, resulting from any use of this information, even if loss or damage is caused by
Carestream Health’s negligence or other fault.
Document Conventions
In this document the CARESTREAM CR Vita Family Systems will be referred to as “Vita CR”, “CR Scanner”, or
“System”.
Note
Notes provide additional information, such as expanded explanations, hints, or reminders.
Caution
Cautions point out procedures that you must follow precisely to avoid damage to the system or any of its components,
yourself or others, loss of data or corruption of files in software applications.
Important
Important highlights critical policy information that affects how you use this manual and this product.
General Safety Guidelines

• This product is designed and manufactured to ensure maximum safety of operation. Operate and maintain it in
strict compliance with the safety precautions and operating instructions contained in this manual.
• This product meets all the safety requirements applicable to medical equipment. However, anyone attempting to
operate the system must be fully aware of potential safety hazards.
• Aside from cleaning the phosphor screen and the system’s rollers, there are no user serviceable parts in this
system. The product must be installed, maintained, and serviced by qualified service personnel according to
procedures and preventive maintenance schedules in the product service manual. If your product does not
operate as expected, contact your Service Representative.
• Do not modify this product in whole or in part without prior written approval from Carestream Health.
• Personnel operating and maintaining this system should receive training and be familiar with all aspects of
operation and maintenance.
• To ensure safety, read all user manuals carefully before using the system and observe all Cautions, Importants,
and Notes located throughout the manual.
• Keep this manual with the equipment.
• Reading this manual does not qualify you to operate, test, or calibrate this system.
• Unauthorized personnel are not allowed access to the system.
• If the product does not operate properly or fails to respond to the controls as described in this manual:
– Follow the safety precautions as specified in this manual.
– Stop using the unit and prevent any changes to it.
– Immediately contact the service office, report the problem, and await further instructions.
• Use only legally marketed cassettes. Check periodically the quality of the cassettes, and replace them if any
defects are apparent.
8H8442 – 2013-07-08 1
SERVICE MANUAL
• The images provided by this system are intended as tools for the trained user. They are explicitly not to be
regarded as a sole incontrovertible basis for clinical diagnosis.
• Be aware of the product specifications and of system accuracy and stability limitations. Consider these limitations
before making any decision based on quantitative values. If you have any doubts, consult your Sales
Representative.
• This system is Class I continuous operated stationary equipment without applied parts and has one signal input/
output part.
• The appliance coupler of the flexible cord is used as a disconnecting device.
• In order to guarantee medical-grade leakage current, the computer that is connected to the system should be a
medical-grade computer or connected to the mains through a medical-grade isolation transformer.
• To achieve grounding reliability in USA installations, the equipment must be connected to an equivalent
receptacle marked “Hospital Only” or “Hospital Grade”.
Important
When the System is not in use, disconnect the power cable from the electrical outlet.
Electrical Hazards
Caution
• Do not remove or open system covers or plugs. Internal circuits use high voltage capable of causing serious
injury.
• Fuses blown within 36 hours of being replaced by a qualified technician may indicate malfunctioning electrical
circuits within the system. Have the system checked by qualified service personnel. Do not attempt to replace
any fuse.
• Fluids that seep into the active circuit components of the system may cause short circuits that can result in
electrical fires. Therefore, do not place any liquid or food on any part of the system.
• To avoid risk of electric shock, this equipment must only be connected to mains supply with protective earth.
Electromagnetic Emissions/Immunity
• Electromagnetic Compatibility Precautions
– Medical electrical equipment requires special precautions regarding electromagnetic compatibility (EMC).
Medical equipment must be installed and put into service according to the EMC information provided in the
following documentation.
• Communications Equipment
– Portable and mobile radio frequency (RF) communications equipment can affect medical electrical
equipment EMC performance.
• Replacement of Cables, Accessories or Transducers
– The use of cables, accessories or transducers other than those specified below with the exception of
transducers or cables sold by the manufacturer of the equipment as replacement parts for internal
components, may result in increased emissions or decreased immunity of the medical equipment.
• Other Equipment
– The Vita CR should not be used adjacent to or stacked on other equipment. If adjacent or stacked use is
necessary, verify normal operation in the configuration in which the scanner will be used.
• Cable, Accessory and Transducer Information for the Vita CR.
2 2013-07-08 – 8H8442
Port
Port Type Description From To Cable Type Cable Length
Power AC Power Vita CR AC Mains Unshielded 3 m (9.84 ft.)
Signal USB Vita CR PC Shielded 3 m (9.84 ft.)
Guidance and manufacturer’s declaration - electromagnetic emissions

The Vita CR is intended for use in the electromagnetic environment specified below. The customer or the user of
the Vita CR should assure that it is used in such an environment.
Emissions test Compliance Electromagnetic environment - guidance
RF emissions Group 1 The Vita CR uses RF energy only for its internal
CISPR 11 function. Therefore, its RF emissions are very low and
are not likely to cause any interference in nearby
electronic equipment.
RF emissions Class B The Vita CR is suitable for use in all establishments,
CISPR 11 including domestic establishments and those directly
connected to the public low-voltage power supply
Harmonics emissions Class A
network that supplies buildings for domestic purposes.
IEC 61000-3-2
Voltage fluctuations/ Complies
flicker emissions
IEC 61000-3-3
Guidance and manufacturer’s declaration - electromagnetic immunity

the Scanner should assure that it is used in such an environment.
Electromagnetic environment -
Immunity test IEC 60601 test level Compliance level guidance
Electrostatic ±6 kV contact ±6 kV contact Floors should be wood, concrete or
discharge (ESD) ±8 kV air ±8 kV air ceramic tile. If floors are covered
IEC 61000-4-2 with synthetic material, the relative
humidity should be at least 30%.
Electrical fast ±2 kV for power supply ±2 kV for power Mains power quality should be that
transient/burst lines supply lines of a typical commercial or hospital
IEC 61000-4-4 ±1 kV for input/output ±1 kV for input/output environment.
lines lines
Surge ±1 kV line to line ±1 kV line to line Mains power quality should be that
IEC 61000-4-5 ±2 kV line to earth ±2 kV line to earth of a typical commercial or hospital
environment.
Voltage dips, < 5% UT ( > 95% dip in <5% UT ( > 95% dip Mains power quality should be that
short UT) for 0.5 cycle in UT) for 0.5 cycle of a typical commercial or hospital
interruptions 40% UT (60% dip in 40% UT (60% dip in environment. If the user of the Vita
and voltage UT) for 5 cycles UT) for 5 cycles CR requires continued operation
variations on during power mains interruptions, it
power supply 70% UT (30% dip in 70% UT (30% dip in is recommended that the Vita CR be
lines UT) for 25 cycles UT) for 25 cycles powered from an uninterrupted
IEC 61000-4-11 <5% UT ( > 95% dip in < 5% UT ( > 95% dip power supply.
UT) for 5 sec. in UT) for 5 sec.
8H8442 – 2013-07-08 3
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the Scanner should assure that it is used in such an environment.
Electromagnetic environment -
Immunity test IEC 60601 test level Compliance level guidance
Power 3 A/m 3 A/m Power frequency magnetic fields
frequency (50/ should be at levels characteristic of
60 Hz) magnetic a typical location in a typical
field commercial or hospital environment.
IEC 61000-4-8
Note: UT is the AC mains voltage prior to application of the test level.

The CR System is intended for use in the electromagnetic environment specified below. The customer or the
user should assure that it is used in such an environment.
Compliance
Immunity test IEC 60601 test level level Electromagnetic environment - guidance
Portable and mobile RF communications equipment
should be used no closer to any part of the Vita CR,
including cables, than the recommended separation
distance calculated from the equation applicable to
the frequency of the transmitter.
Recommended separation distance
Conducted RF IEC 3 Vrms 3 Vrms d = 1.17 ÷P
61000-4-6 150 kHz to 80
MHz
Radiated RF IEC 3 Vrms 3 v/m d = 1.17 ÷P 80 MHz to 800 MHz
61000-4-3 80 MHz to
2.5 GHz
d = 2.33 ÷P 800 M Hz to 2.5 GHz
where P is the maximum output rating of the
transmitter in watts (W) according to the transmitter
manufacturer and d is the recommended separation
distance in meters (m).
Field strengths from fixed RF transmitters, as
determined by an electromagnetic site
surveya,should be less than the compliance level in
each frequency rangeb.
4 2013-07-08 – 8H8442

The CR System is intended for use in the electromagnetic environment specified below. The customer or the
user should assure that it is used in such an environment.
Compliance
Immunity test IEC 60601 test level level Electromagnetic environment - guidance
Interference may occur in the vicinity of equipment
marked with the following symbol:
Note 1: At 80 MHz and 800 MHz, the higher frequency range applies.
Note 2: These guidelines may not apply in all situations. Electromagnetic propagation is affected by absorption
and reflection from structures, objects and people.
a.Field from fixed transmitters, such as base station for radio (cellular/cordless) telephones and land mobile radios,
amateur radio, AM and FM radio broadcast and TV broadcast cannot be predicted theoretically with accuracy. To
assess the electromagnetic environment due to fixed RF transmitters, an electromagnetic site survey should be
considered. If the measured field strength in the location in which the scanner is used exceeds the applicable RF
compliance level above, the scanner should be observed to verify normal operation. If abnormal performance is
observed, additional measures may be necessary, such as reorienting or relocating the scanner.
b. Over the frequency range 150 kHz to 80 MHz, field strengths should be less than 3 v/m.
Recommended separation distance between portable and mobile RF communications equipment and the
Vita CR
The Vita CR is intended for use in an electromagnetic environment in which radiated RF disturbances are
controlled. The customer or the user of the Vita CR can help prevent electromagnetic interference by maintaining
a minimum distance between portable and mobile RF communication equipment (transmitters) and the Vita CR as
recommended below, according to the maximum output of the communications equipment.
W Rated maximum output
power of transmitter m Separation distance according to frequency of transmitter
150 kHz to 80 MHz 80 MHz to 800 MHz 800 MHz to 2.5 GHz
d = 1.17÷P d = 1.17÷P d = 2.33÷P
0.01 0.117 0.117 0.233
0.1 0.37 0.37 0.737
1 1.17 1.17 2.33
10 3.7 3.7 7.36
100 11.7 11.7 23.3
For transmitters rated at a maximum output power not listed above, the recommended separation distance d in
meters (m) can be estimated using the equation applicable to the frequency of the transmitter, where P is the
maximum output power rating of the transmitter in watts (W) according to the transmitter manufacturer.
Note 1: At 80 MHz and 800 MHz, the separation distance for the higher frequency range applies.
Note 2: These guidelines may not apply in all situations. Electromagnetic propagation is affected by absorption
and reflection from structures, objects and people.
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Explosion and Implosion Hazards
Caution
• Do not operate the equipment in the presence of explosive liquids, vapors, or gases.
• Do not plug in or turn on the system if hazardous substances are detected in the environment. If these
substances are detected after the system has been turned on, do not attempt to turn off the unit or unplug it.
Evacuate and ventilate the area before turning off the system.
Overheating
Caution
Do not block the air circulation around the unit. Always maintain at least 15 cm (6 in.) clearance around the unit to
prevent overheating and damage to the system.
Vita CR Laser Safety Instructions

The Vita CR is classified as a Class 1 Laser Product (with the outer cover in place).
Laser Warning
• The Vita CR contains a Class 3 laser. During normal operation, always keep the unit enclosed in its protective
cover.
• Do not attempt to remove the cover. Only a qualified technician may remove the cover to service this product.
Complies with 21 CFR 1040.10 and 1040.11 except for deviations pursuant to Laser Notice No. 50, dated
June 24, 2007.
Class 1 Laser Product, and IEC/EN 60825-1.
Class 1 Equipment, and IEC/EN 60601-1.
Intended for continuous operation.
Product is provided with ordinary protection against the harmful ingress of water.
Not suitable for use in the presence of a flammable anesthetics mixture with air or with oxygen or with nitrous oxide.
The use of accessory equipment not complying with the equivalent safety requirements of this equipment may lead
to a reduced level of safety of the resulting system. Consideration relating to the choice shall include:
• Use of the accessory in the patient vicinity.
• Evidence that the safety certification of the accessory has been performed in accordance with IEC 60601-1 or
the system to IEC 60601-1-1 or local equivalent.
Device-Specific Safety Information
LIFTING HAZARD
The Vita CR weighs <36 kg (79 lb). Do not try to lift the unit by yourself.
Always seek assistance from another person. Lifting equipment that is
too heavy may result in serious injury and/or damage to equipment.
6 2013-07-08 – 8H8442
Health and Safety Compliance

Regulatory Information
The Vita CR was examined for compliance and has classifications and licenses as follows:
Safety
USA ANSI/AAMI ES6061-1:2005 -Part1: Medical Electrical Equipment General Requirements for safety
and essential performance
Canada CAN/CSA 22.2 No. 60601-1-08 - Medical Electrical Equipment-Part1:General Requirements for
safety and essential performance
European EN 60601-1: 2006 - Medical Electrical Equipment -Part1:General Requirements for safety and
Union essential performance
EN 60825-1: 2007 - Safety of Laser Products
International IEC 60601-1: 2005 - Medical Electrical Equipment -Part1:General Requirements for safety and
essential performance
IEC 60825-1: 2007 - Safety of Laser Products
EMC
IEC 60601-1-2: 2007 Medical Electrical Equipment - Electro-Magnetic Compatibility Requirements & Tests.
EN 60601-1-2: 2007 Medical Electrical Equipment - Electro-Magnetic Compatibility Requirements & Tests.
CE Conformity
This product conforms to the requirements of Council Directive 93/42/EEC. The system bears the following mark of
conformity.
0086
8H8442 – 2013-07-08 7
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IEC Symbols Used

The system may have labels with one or more of the following symbols. These symbols indicate the IEC standards
to which the system conforms.
Caution – consult accompanying documents
Protective earth points
Power On
Power Off
Caution – Electrical shock hazard
8 2013-07-08 – 8H8442
Labelling Summary
External Labels
Product data plate
- Vita/Vita LE
Product data plate

- Vita XE
Internal Safety Labels
Laser-emitting product
Class 3B laser product inside

unit
High voltage
Protective earth point (chassis

stud)
Refer to instruction manual
8H8442 – 2013-07-08 9
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Recycling the Scanner
In the European Union, this symbol indicates that when the last user wishes to discard this product, it must be sent
to appropriate facilities for recovery and recycling. Contact your local representative for additional information on the
collection and recovery programs available for this product.
10 2013-07-08 – 8H8442
How to Use the Vita CR System Troubleshooting Guide
Section 2: How to Use the Vita CR System Troubleshooting Guide
Introduction
The purpose of this manual is to assist field and service engineers when providing service and supporting the Vita
CR Scanners.
This manual is a supplementary document to the Carestream Vita CR Service Manual 8H8442. Please review the
Service Manual before applying the procedures described in this manual.
The manual lists various types of problems and error messages and detailed explanations for suggested fix
directions.
The Chapters in this Manual

Hardware Error Messages
Provides information concerning hardware failure-driven error messages and measures to take to fix
them. Each error message contains a code number. A detailed description of the error can be found in
the CarestreamCR.log file, in the User tab.
For each failure there are recommendations for the user and recommendations for the field/service
engineer.
Software Error Messages

Provides information for all software error messages and measures to take to fix them. For each failure
there are recommendations for the user and recommendations for the field or service engineer.
General CR Failures
Provides information for general failures in the CR Scanner and how to fix them.
Image Artifacts
Provides images of all known artifacts, origin causes for each of them and what steps to take in order
to fix the problem.
Tests
Provides information for general tests that are used in some of the chapters above.
8H8443 – 2013-07-08 11
12 2013-07-08 – 8H8443
Vita CR Hardware Error Messages
Section 3: Vita CR Hardware Error Messages
Troubleshooting Vita CR Hardware Error Messages

You can access the specific failure directly by clicking the relevant line in the table below.
Error No. Error Message Text

7 “#7 Linear motor stall”
5, 6, 9, 10 “<#5, #6, #9, #10> Rotation motor encoder failure”
11 “#11 W0 sensor is in wrong state”
12 “#12 W1 sensor in wrong state”
13 “#13 Z0 sensor in wrong state”
14 “#14 Z4 sensor in wrong state”
15 “#15 Loader motor didn't reach back sensor”
21, 22, 23 “<#21, #22, #23> Roller motor encoder failure”
24 “#24 Screen didn’t reach W0 sensor”
41 “#41 Cassette release failure. Manually remove the cassette”
61 “#61 Linear homing cycle was not completed”
62 “#62 Loader homing cycle was not completed”
69 “#69 The loaded cassette is not secured properly. Please insert the cassette,
making sure that the inserted cassette reached the end Cassette size:
<dimensions read> Cassette SN: <serial number read>”
71 “#71 Erasing LED module is disconnected ”
73 “#73 Erasing LED module temperature out of range”
74 “#74 Erasing LED module works at reduced capacity”
77 “#77 Scanner cover is not in place”
78 “#78 Internal Controller board communication failure”
“No License Detected. Click OK for Settings Screen. Click Cancel to Exit”
8H8443 – 2013-07-08 13
14 2013-07-08 – 8H8443
“#7 Linear motor stall”

Scenario
The stall detection sensor does not detect linear motor movement before beginning a scan cycle. Either the linear
motor is not moving, the stall detection sensor is not functioning, or the linear screw is not spinning.
Hardware and Software Response

[1] The CR Scanner is stuck.
[2] The error message appears.
[3] The CR Scanner operating status changes to State stalled.
Recommended Actions
User Response
[1] Click OK.
The system resets itself.
[2] Insert the cassette again.
[3] Does the error repeat?
Yes No
Contact Service. Continue using the CR Scanner.
Service Response
[1] Install version V3.2 SP2 (V.3.2.2) or higher.
Note
This may be a faulty error message that has been solved by V3.2 SP2
[2] Remove the CR Scanner cover.
[3] Insert the technician key.
[4] Activate the linear motor by means of the Diagnostics screen.
8H8443 – 2013-07-08 15
[5] Does the linear screw move?

Yes No
Replace the Verify that the linear motor coupling is firmly fastened from both sides.
Controller Board. Verify that the installed stall detection wheel is of the following configuration:
Yes No
Check that the power supply is producing 24 V and Replace it according to
5 V according to the PS test, See “Controller Board “Replacing the Stall
Test Point - Voltages” on Page 67. Detector Wheel” section
in the service manual.
Yes No
Check the linear motor Replace the 24 V
connectors (J6) to the and 5 V power
controller board. OR supply unit.
Replace the controller board.
OR
Replace the linear board.
16 2013-07-08 – 8H8443
“<#5, #6, #9, #10> Rotation motor encoder failure”

Scenario
The CR Scanner checks the rotation motor during the initialization stage and before beginning a scan cycle. If the
rotations motor does not respond, or it is below 10 RPS, the scanning cycle is not performed.

[1] The CR Scanner is halted.
[3] The CR Scanner will not begin a scanning procedure until the problem is fixed.
Recommended Actions
User Response
[1] Reset the CR Scanner by turning it OFF and ON again.
Yes No
Service Response
[3] Turn the CR Scanner OFF and ON.
[4] Activate the rotation motor by means of the Diagnostics screen.
[5] Does the rotation motor spin?
Yes No
a. Exit the Diagnostic a. Check all 5 cable connections on the laser driver board.
mode. b. Check that the orange flex rotation motor cable is connected to the optical head
b. Continue using the and all corresponding pins are in place (see the graphic following this table).
CR Scanner. c. Check the blue flex cable connector between the laser driver board (J1) and the
controller board.
d. Check if fuse F1 2.5 A has been burnt.
fuse F1
blue flex cable
Yes No
Replace the laser driver board. Replace fuse F1.
In case the fuse burns again, replace the
blue flex cable.
8H8443 – 2013-07-08 17
Orange Flex Rotation Motor Cable and Corresponding Pins
Corresponding
Orange flex
pins
rotation motor cable
18 2013-07-08 – 8H8443
“#11 W0 sensor is in wrong state”

Scenario
The CR Scanner indicates that the W0 sensor is in a failed state—it is in the 1 position instead of the 0 position. The
sensor is shown as being blocked.

[1] The screen is not loaded.
[3] The CR Scanner operating status changes to “State stalled”.
Recommended Actions
User Response
[1] Click OK.
Yes No
Service Response
[3] Check for an existing screen inside the drum that is blocking the W0 sensor.
[4] Clean the feeder rollers.
[5] Check that the W0 cable is connected to the erase LED board. If the cable is connected, proceed to the next
action.
[6] In some cases, the loader pin is not at the correct height and doesn’t pull out the screen from the cassette during
the loading process. Use Jig MP001520 to verify the loader pin height and adjust it if needed. See Loader Pin
Height Adjustment in the Service Guide.
8H8443 – 2013-07-08 19
[7] Check if the erase LED type is as shown in the picture below, replace the LED module.
[8] Check if the erase LED type is as shown in the picture below, replace the W0 sensor (Vita XE only).
[9] If the problem continues, replace the W0 bottom sensor.
20 2013-07-08 – 8H8443
“#12 W1 sensor in wrong state”

Scenario
The CR Scanner indicates that the W1 sensor is in failed state—it is in the 1 position instead of the 0 position. The
sensor is shown as being blocked.

[1] The screen is not unloaded from the cassette.
Recommended Actions
User Response
[1] Click OK to acknowledge the error message.
Yes No
Service Response
[3] Check for an existing screen inside the drum that is blocking the W1 sensor.
[4] Replace the erase LED assembly.
[5] Replace the W1 bottom sensor.
8H8443 – 2013-07-08 21
“#13 Z0 sensor in wrong state”

Scenario
The screen carriage gets stuck while the screen is being unloaded or while performing an erase sequence. As a
result, the screen carriage does not reach the Z0 sensor and it does not change its position from 1 to 0.
Note
The error message will appear after 25 seconds of unsuccessful unloading sequence attempts.

[1] The screen is returned to the cassette.
[2] The cassette is still locked in the Scanner.
Recommended Actions
User Response
[1] Click OK.
[2] Manually release the cassette using the release knob under the cassette tray.
[3] Remove the cassette.
[5] Insert the cassette.
Yes No
Service Response
[3] Is the screen carriage stuck?
Yes No
a. Manually move the screen carriage to its homing position. Check/replace the Z0 sensor (“Sensors
b. Adjust the drum rails with Jig AS000723 according to the Tests” on page 65.
instructions in the Service Manual
c. Turn the CR Scanner ON.
d. Insert a cassette and see if there is any object interfering with
the screen carriage movement.
Yes No
Remove the object that is a. Replace the screen
interfering. carriage spring.
b. Replace the screen
carriage trolley.
22 2013-07-08 – 8H8443
“#14 Z4 sensor in wrong state”

Scenario
While loading the screen, the Z4 sensor is in the wrong position, preventing the screen from being loaded into the
drum. The screen is displayed as being in the drum.

Recommended Action
User Response
[1] Click OK.
[2] Reset the CR Scanner by turning it OFF and ON.
Yes No
Service Response
[3] Check/replace the Z4 sensor (see “Sensors Tests” on page 65).
8H8443 – 2013-07-08 23
“#15 Loader motor didn't reach back sensor”

Scenario
• While loading the screen, the CR Scanner indicates that the loader pin did not return to its back position (sensor
L1). Time-out is 4 seconds.
• Stepper motor failure.

[1] There might be a mechanical noise.
[3] Click OK.
The screen is returned to the cassette and the cassette is ejected.
[4] The CR Scanner operating status returns to “Insert cassette”.
Recommended Actions
User Response
[3] Does the error repeat after unloading the screen?
Yes No
Service Response
[3] Activate the stepper loader motor by means of the Diagnostics screen.
[4] Is there a mechanical noise while operating the motor?
Yes No
Check/replace the L1 sensor (see “Sensors Tests” a. Remove the CR Scanner base cover
on page 65). (refer to the Service Manual).
Or b. Verify that the loader stepper motor
Replace the controller board coupling is firmly fastened from both
sides.
c. Replace the loader assembly.
d. Perform leader assembly adjustment-
Adjust the pin height.
24 2013-07-08 – 8H8443
“<#21, #22, #23> Roller motor encoder failure”

Scenario
During the load/unload sequence, the encoder does not detect the roller motor speed. As a result, the CR Scanner
cannot complete the load/unload sequence.

[1] The load/unload sequence is halted.
Recommended Actions
User Response
Yes No
Service Response
[3] Turn the CR Scanner OFF and ON.
[4] Activate the roller motor by means of the Diagnostics screen.
[5] Does the roller motor spin?
Yes No
a. Check the encoder reader cable a. Check the roller motor cable connector.
connection to the controller board b. Check that the power supply is producing 24 V and
(J1). 5 V.
b. Replace the roller encoder reader. c. Adjust the encoder and reader encoder of the
roller motor with Jig AS000703 and MP001890,
See Roller Reader Encoder Positioning in the
service guide.
Yes No
a. Replace the controller Replace the 24 V or 5 V
board. OR power supply.
b. Replace the roller
motor.
8H8443 – 2013-07-08 25
“#24 Screen didn’t reach W0 sensor”

Scenario
The user inserts a cassette and one of the following occurs:
• The CR Scanner fails to load the screen to the drum.
• The screen is loaded to the drum but the CR Scanner reports that the W0 sensor did not change its position when
the screen was loaded.
Note
The error message will appear if one of the above problems occurs.

Recommended Actions
User Response
[1] Check if the screen is in the cassette.
Yes No
a. Insert the cassette into the CR a. Insert the screen into the cassette. Make sure
Scanner. that you insert the screen right side up.
b. Go to Step 2. b. Insert the cassette into the CR Scanner.
c. Go to Step 2.
[2] Does the error message repeat?

Yes No
a. Insert the cassette. Continue Using the CR Scanner.
b. Does the error message repeat?
Yes No
Contact Service. Continue using the CR
Scanner.
Service Response
[3] Insert the cassette into the CR Scanner.
26 2013-07-08 – 8H8443
[4] Is the screen loaded to the drum?

Yes No
Check if the erase LED type is as shown in a. Repeat Step 1 of the User Response.
the picture below, replace the Erase LED b. Check that the roller motor coupling is
Module. firmly fastened from both sides.
c. Check the function of the loader motor.
Check if the erase LED type is as shown in

the picture below, replace the W0 sensor
(VIta XE only).
Replace the W0 bottom sensor.
8H8443 – 2013-07-08 27
“#41 Cassette release failure. Manually remove the cassette”

Scenario
• The loader moves toward the forward end of travel (sensor L0) in order to release the cassette, but when it
reaches L0 the cassette is still detected as present in the CR Scanner by the Casette Presence Sensor (CPS).
An error message is generated.
• Sensor L0 is broken or not adjusted, the motor is not working, or the motor coupling is disconnected.

[1] The error might be accompanied by a mechanical noise.
[2] The screen is inside the cassette.
[3] The CR Scanner is stuck until the cassette is released.
Recommended Actions
User Response
[1] Manually release the cassette using the release knob under the cassette tray.
[3] Try to load the cassette again.
[4] Does the message appear again?
Yes No
a. Upload a different cassette. Continue working with the CR
b. Does the message re-appear? Scanner.
Yes No
Contact Service. a. There is a problem with the first
cassette. Inform Service.
b. Continue working with the CR
Scanner.
Service Response
Is it a cassette problem or a CR Scanner problem?
CR Scanner Problem Cassette Problem

a. Check/replace the CPS sensor. Replace the cassette only. Insert
b. Is the problem solved? the old screen into a new cassette.
Yes No
Check the other cassettes. a. Adjust sensor L0 to the right
position so that the loader
motor moves all the way to its
forward position.
b. Check the other cassettes.
28 2013-07-08 – 8H8443
“#61 Linear homing cycle was not completed”

Scenario
The linear assembly is stuck at the left limit sensor (X1) and therefore does not reach the right limit sensor (X0). Time-
out is 55 seconds.
The linear assembly gets stuck at the right limit sensor (X0).

[1] The CR Scanner operating status is changed to Linear motor homing.
[2] The CR Scanner will perform a homing loop until the problem is corrected.
Note
The error message will appear every 55 seconds after clicking OK.
Recommended Actions
User Response
Yes No
Service Response
[3] Go to the Settings>Diagnostics tab.
[4] Does the X1, X0 LED illuminate according to the linear position on the pictogram?
Yes No
Check/replace the right limit sensor. Check/replace the left limit sensor.
8H8443 – 2013-07-08 29
“#62 Loader homing cycle was not completed”

Scenario
• While loading the screen, an error message indicates that the loader pin did not return forward to its start position
(time-out is 5 seconds) and did not activate the loader forward sensor (L0).
• While the loader performs the homing sequence, the loader moves away from sensor L0 toward L1. If the axis
does not deactivate the sensor within 4 seconds, an error message is generated.

[1] The error might include a mechanical noise.
[2] The screen is returned to the cassette and the cassette is ejected.
Recommended Actions
User Response
Yes No
Service Response
[3] Activate the stepper loader motor by means of the Diagnostics screen.
[4] Does the stepper loader motor move?
Yes No
Is there any mechanical noise while operating the motor? a. Check the stepper motor connection J6
Yes No on the controller board.
Check/replace the L0 sensor a. Open the CR Scanner b. If it still does not work, replace the
(see “Sensors Tests” on base cover (refer to the loader assembly.
page 65). Carestream Vita CR
Service Manual).
b. Verify that the loader
stepper motor coupling is
firmly fastened from both
sides.
30 2013-07-08 – 8H8443
“#69 The loaded cassette is not secured properly. Please insert the
cassette, making sure that the inserted cassette reached the end
Cassette size: <dimensions read>
Cassette SN: <serial number read>”
Scenario
When the cassette is inserted into the Scanner, the system will wait 1.5 seconds before starting the roller motor. This
will ensure the user pushes the cassette further into lock position (some users push the cassette slowly into the
reader slot and stop when the roller motor starts so the cassette might be still unlocked).
In Light-QC single-mode, the QC application will wait 5 seconds before closing, to ensure error #69 is displayed to
the user if needed. The message will indicate to the user to properly insert the cassette so the screen can unload
properly.
Recommended Actions
User Response
[1] Verify that the cassette you are attempting to insert into the system matches the same size and number reported
in the error message. Doing so will ensure normal operation.
Note
Clicking OK on the error message without verifying that the correct cassette is being used may result in:
• A problem while ejecting the cassette, and the possibility of error #41 occurring
• The screen will not fully return into the cassette
8H8443 – 2013-07-08 31
“#71 Erasing LED module is disconnected ”

Scenario
Prior to performing an erase sequence, the LED module does not receive input from the controller board and the
scan is halted.

[1] The CR Scanner does not perform an erase sequence.
Recommended Actions
User Response
[1] Click OK.
The screen is returned to the cassette and the cassette is ejected.
[2] The CR Scanner operating status is changed to State stalled.
Yes No
Service Response
[3] Activate the erase LED by means of the Diagnostics screen.
[4] Do any of the LED indicators light up red?
Yes No
Replace the erase
LED assembly.
a. Check/replace the cable J7 on

the LED driver board.
b. Replace the erase LED
assembly.
[5] Check for 3.3 V at red wire of J7 connector with erase LED off.
No
Replace the controller board
[6] Check for 0 V at red wire of J7 connector with erase LED on.
No
Replace the controller board
32 2013-07-08 – 8H8443
“#73 Erasing LED module temperature out of range”

Scenario
The erase LED temperature is over 70° C (158° F).

[1] The screen is not unloaded into the cassette.
Recommended Actions
User Response
[1] Click OK.
[2] Turn the CR Scanner OFF and wait 45 minutes before turning it ON again.
Note
This is the time needed to reduce the temperature of the erase LED.
[3] Check room temperature according to site specifications.
[4] Insert the cassette again, after 45 minutes, and scan.
Yes No
Service Response
[3] Activate the erase LED by means of the Diagnostics screen.
[4] Does the LED indicator light up red to the right of the word “Temperature”?
Yes No
Replace the LED assembly.
a. Check the J1 connector on the

erase LED driver board.
b. Replace the erase LED assembly.
8H8443 – 2013-07-08 33
“#74 Erasing LED module works at reduced capacity”

Scenario
One or more segments of the erase LEDs burned out.

The CR Scanner will continue to operate normally, however, the screen will be erased partially in every scanning
cycle.
Recommended Actions
User Response
[1] Click OK.
[2] Manually erase the cassette after every scanning cycle.
[3] Contact Service.
Note
The erase LED assembly needs to be replaced.
Service Response
[3] Turn ON the CR Scanner.
[4] Activate the erase LED from the Diagnostic screen
[5] Does the LED indicator to the right of the word Current light up red.
Yes No
Replace the Erase LED assembly.
a. Check the J2 and J6 connectors on

the erase LED board.
b. Check the F1 fuse on the erase
LED board.
[6] Check for 24 V input at the F1 fuse on the erase LED assembly.
Yes No
Replace the Erase LED assembly. Replace the Erase 24 power supply.
34 2013-07-08 – 8H8443
“#77 Scanner cover is not in place”

Scenarios
The CR Scanner does not operate when the cover is removed.

[1] The CR Scanner will not operate.
Recommended Actions
Service Response
[3] Operate the CR Scanner. Does the message appear:
Yes No
a. Check sensor cover is connected to Check the existing magnet on the system
J16 on the controller board. cover and its position
b. If it is, then replace the cover sensor
8H8443 – 2013-07-08 35
“#78 Internal Controller board communication failure”

Scenario
While updating the motion version, there is no internal communication between the controller board and the motion
chip.

The CR Scanner will not operate.
Recommended Actions
User Response
Yes No
Service Response
[1] Go to the About screen.
[2] Check that the motion version is compatible with the CR Systems software.
Yes No
Replace the controller board. a. Update the motion version by means of the SW Update &
Backup screen.
b. Does the motion version update fail?
Yes No
Replace the controller board. Check the system operation.
36 2013-07-08 – 8H8443
“No License Detected. Click OK for Settings Screen. Click Cancel to Exit”
Scenario
The error appears while trying login to the CR System software, and the proper license is not detected.

The CR Scanner will not operate.
1. Click Cancel to close the CR System Software. OR
2. Click OK, go to Settings>Technical Mode.
Recommended Actions
User Response
Verify that the proper licenses exist.
[1] In the CR System software, select Settings>Settings>About.
[2] Click License Manager.
[3] Check that the relevant licenses appear checked in the License Options window.
Service Response
[1] Open the iButton cover on the Scanner’s rear panel. It is next to the USB connector.
[2] Verify that there is an iButton inserted correctly into the socket.
[3] If the iButton is installed correctly, verify that the CR System software detects the iButton and the licenses. See
the User Response section directly above.
If the CR System Software Does Not Detect a License

[1] Open the Scanner’s rear panel by removing the four screws.
[2] Verify that the interface cable between the iButton board and the Controller board is properly connected, and
no wires are loose. See figure below.
[3] Verify that the CR System software detects the iButton and the licenses. See the User Response section directly
above.
[4] If the CR System still does not detect the iButton or licenses.
(a) Replace the Internal USB cable.
(b) Replace the iButton electronic board.
8H8443 – 2013-07-08 37
(c) Replace the iButton - Verify that the iButton has the right licenses.
[5] Connect a WibuKey (license dongle) to the PC. Verify that a License is present on the System.
38 2013-07-08 – 8H8443
Section 4: Software Error Messages
Troubleshooting Vita CR Software Error Messages

The CR Scanner software sends various event information; such as wrong steps taken by the user, notes, and error
messages. These system events are presented to the User in pop-up screens.
Software Error Descriptions

Errors are reported by the system in several categories:
• “CR Systems Software User Interface” on Page 40
• “Setting Screen in the Technician Interface” on Page 43
• “Exam Screen in the Software User Interface” on Page 42
• “Procedure Mapping Screens in the Software User Interface” on Page 43
8H8443 – 2013-07-08 39
Vita CR Systems Software Error Messages

CR Systems Software User Interface
Note
The error numbers in the list below are for user convenience only.
Error
No. Error Message Text Possible Reason and Solution
1 Cassette was ejected due to two minute time-out. User inserted a cassette, but didn’t scan within two
minutes. The SW is notified and generates an abort
command.
Insert the cassette again to perform a scan.
2 The following image(s) should be Accepted/ The user didn’t choose the Reject or Accept option.
Rejected first.
3 CR Scanner is ready for rollers cleaning. Please The technician/user needs to complete the rollers
insert cleaning tray and then insert cleaning cleaning process.
Plate.
4 Pull out the cleaning Plate and then release the The technician/user needs to complete the rollers
cleaning tray. cleaning process.
5 This patient was found in the Patient list. The ID number appears in the database.
6 The cassette does not match the selected sub- The cassette type is not compatible to the sub-
organ. Please either replace the cassette or re- organ or to BMD scanning type.
select sub-organ.
7 Can’t choose a sub-organ during scanning. No thumbnail is added.
Operation is cancelled.
8 Press Cassette Size button and select cassette. Barcode failure or unrecognized cassette barcode.
9 No available demo image for the selected sub- There is no existing demo image for the selected
organ. sub-organ in the database. Not all sub-organs have
demo images.
40 2013-07-08 – 8H8443
General Software Related Error Messages

Note
Error
No. Error Message Text Recommended Action
1 The machine is disconnected. Changes cannot 1. Check USB cable connections.
be saved, except the change to the scan mode. 2. Check power cord connections.
3. Restart the scanner. If error repeats call service.
2 The scanner is disconnected 1. Check the USB cable connections.

2. Check the power cord connections.
3. Restart the scanner. If error repeats call service.
3 A restart is needed for all changes to take effect Click OK, then exit and restart the CR System
Software.
4 Erasing process was stopped. Clicking Ok will Acknowledge the error. Manually erase the
eject the cassette. cassette. If error persists, call service.
Note: The screen will not be erased. Manually
erase the cassette after error message is
received.
5 Scanner internal temperature is out of range. Check room temperature according to the site
specifications. Turn off the scanner. After
adjusting the room temperature, wait a few
minutes before turning on the scanner.
6 Another instance of CR Systems 1. Wait a few seconds to see if the CR Systems
Software already exists! Software runs.
2. Try to open the CR Systems Software again.
3. Restart the PC.
7 Failed to read the machine’s settings. The Restart the scanner. If the error repeats, call
application can’t proceed. Please contact service. service.
8 Failed to store image information into the 1. Check the disk space.
database 2. Re-launch CR Systems Software; check if
Image Storage reprocessed images have
unread status.
3. If error repeats call service.
9 The following image(s) should be Accept or reject pending images before
Accepted/Rejected first: continuing.
10 Warning: Not enough space on disk. Please clear 1. Check the disk space.
some disk space. 2. Free at least 1 GB of disk space.
11 This User does not have the required User permission is denied. If necessary,
permissions to access this utility. reconfigure User permissions.
8H8443 – 2013-07-08 41
LL Cassette error messages

Note
Error
No. Error Message Text Possible Reason and Solution
1 Can’t choose BOTTOM before TOP was scanned Insert LLI 1—top before LLI 2—bottom or insert
or scan TOP twice. Operation is cancelled. LLI 2—bottom after scanning LLI 1—top.
2 The cassette is not an LLI cassette. Please either The cassette type is not compatible to the sub-
replace the cassette or re-select sub-organ. organ.
3 Can’t choose a sub-organ during LLI procedure. To choose a different sub-organ after the LLI scan,
Operation is cancelled. go to the patient list and choose the patient again
without a LLI procedure.
4 Can’t choose a sub-organ which is not for LLI If working within a LLI procedure, the user can’t
during an LLI study. Operation is cancelled. choose a sub-organ that is not part of a LLI
procedure.
5 Can’t choose LLI sub-organ after regular sub- To perform a LLI sub-organ, go to the patient list,
organ was chosen. Operation is cancelled. reselect the patient and perform only LLI sub-organ.
6 The cassette Barcode ID does not match the top Check that the Barcode ID label on the LLI 1
side. Operation is cancelled. cassette is readable.
Exam Screen in the Software User Interface

Note
Error No. Error Message Text Possible Reason and Solution

1 Search in database failed The query to the database failed.
2 Image Search in database failed The query of an image from the database failed.
3 Global status count failed Failed to get the number of studies from the
database.
4 Destinations/Jobs Search in database failed Failed to find a destination or job in the database.
5 Failed to delete processed image An incomplete job may exist.
6 There’s no image selected The user did not choose an image.
7 Failed to send one or more images Send all failed images operation failed.
8 Failed to send image Failed to send an image to the printer.
9 Failed to show image thumbnail A failure occurred when trying to display an image
in the thumbnail.
10 Log file not found Log file was not found when selecting Log File.
11 No such patient in database The patient was not found in the database.
12 Update procedure failed! The user is trying to edit the patient details.
13 Patient with same ID already exists. Click OK to continue.
42 2013-07-08 – 8H8443
Procedure Mapping Screens in the Software User Interface

Note

1 This User does not have the required permissions User permission is denied.
to access this utility. If necessary reconfigure user permissions
2 Procedure Mapping Tool application is already The user tries to open Procedure Mapping tool
running. more than once.
3 Please fill a procedure name, The user needs to write the procedure name
inside the tab frame.
4 A procedure with this name already exists The procedure name is duplicated.
5 Please select an item No item was selected when clicking ADD.
6 A restart is needed for all changes to take effect Restart the CR Systems Software.
Setting Screen in the Technician Interface

Note

1 Failed opening the file. Failed to open the files that were requested for
updating. (FW = iic, FPGA = rpd and Motion=s)
2 The file is in a wrong format. The selected file for import operation is in a wrong
format (for example: not an XML file or switching
between Anatoms and Scanner Settings).
3 Barcode CR Scanner fails. Check the Barcode operation.
4 Value is out of range. This can happen during calibration. Recalibrate.
Dicom error related messages

Note
Error
No. Error Message Text Recommended Action
1 Failed to store the DICOM send information for 1. Check the RIS network settings.
this image. 2. Repeat the RIS query.
2 Please note: Modality query has failed. 1. Check the RIS network settings.
Information retrieved from the last successful 2. Check the Modality Worklist settings.
query.
3. Repeat the RIS query.
3 Please note; Modality Query has failed. No access to RIS\HIS. Cannot present study list.
4 Note: Host name and Port number are invalid. DICOM Settings needs to be re configured.
MWL mode will be disabled until those values
configured via the DicomSetting tool.
8H8443 – 2013-07-08 43
EEPROM
Note

1 This operation will require re-calibration of the CR The technician selected Restore to Factory.
Scanner. Are you sure you want to continue?
2 This operation will override existing CR Scanner The technician selected Import Scanner
parameters. Are you sure you want to continue? Settings.
3 Failed to read the machine’s settings. The Cannot read machine S.N. from the EEPROM.
application can’t proceed, please contact service. The settings will be loaded from the PC (calib
folder).
4 Error 81- No FPGA FPGA may be corrupted, reload firmware and
FPGA.
44 2013-07-08 – 8H8443
General Operation Failure
Section 5: General Operation Failure
When the cassette is pushed, the CR Scanner does not load the screen
Suggested Solution
Is there a “Screen didn’t reach W0 Sensor” error message?
Yes No
Go to “#24 Screen didn’t reach W0 a. Open the cover.
sensor” on Page 26 b. Check Casette Presence Sensor (CPS) Sensors Tests on Page 65
No communication with the CR scanner, disconnected message

Solution
[1] Check the power cable connection and that CR Scanner is turned ON.
[2] Connect to a different PC with the required instructions according to the specifications.
[3] Replace the USB cables connecting the PC and the CR Scanner.
[4] Check the cable between the USB socket and the controller board.
[5] Replace the controller board.
Note
If one of the steps solves the problem, there is no need to continue with the following steps.
No power in the CR scanner

Solution
[1] Check the power cable connection and that CR Scanner is turned ON.
[2] Turn the CR Scanner OFF.
[3] Check the two fuses (3A) in the power cable connector.
[5] Check the power supply voltage (see Controller Board Test Point - Voltages on Page 67).
Barcode misreading
Workaround
Barcode misreading occurs when the system fails to read the cassette label to indicate cassette size.
To continue, use the manual cassette size setting as follows:
[1] Log in to Settings > User tab.
[2] Select the Display cassette size button check box.
[3] Load the screen. The cassette size list is displayed.
[4] Select the correct cassette size from the list.
Solution
[1] Remove the tray assembly (refer to the Service Manual).
[2] Check if the system has the most current software installed.
8H8443 – 2013-07-08 45
[3] Check if the flex cable is connected correctly to the electronic board as shown below.
correct flex cable setup
incorrect flex cable setup
[4] Check that the barcode grounding cable is attached to the barcode reader bracket.
Note
Record this update in the Mod label as Mod 2. In case one of the above updates is not implemented, update the
system according to AT000243.
[5] Make sure the barcode assembly is secured well.
[6] Adjust the barcode position with Jig MP001692, See Barcode Reader Adjustment in the Service Guide.
[7] Test the barcode reader is positioned correctly according to the “Barcode Reader Test” procedure in the service
manual.
[8] Replace the barcode assembly.
The Screen is left outside the cassette after the unloading cycle
Solution
[1] Does this failure occur with every case
Yes No
a. Check Loader Pin height and its travel with Jigs Replace Cassette
MP001689 and MP001691.
b. See Loader Pin Height Adjustment in the Service Guide.
[2] Check Last software version update.
[3] Clean the Rollers.
[4] Replace the Loader Assembly.
46 2013-07-08 – 8H8443
General Operation Failure
The Screen is not fully uploaded to the drum and has slipped between the
rollers
Solution
[1] Clean the screen.
[2] Clean the Rollers.
[3] Replace the Rollers.
[4] Replace the Roller springs.
The scanner works as Vita, at 40 cassettes per hour, when it should work
as Vita XE, at 60 cassettes per hour
Checking that the system is recognized as Vita XE
The system is recognized as Vita XE under the following criteria:
[1] Existing new Erasing LED module
[2] Existing cable RS232
[3] License Vita XE applied on iButton
[4] Carestream CR SW is V3.2. SP 2 (3.2.2.) or higher
[5] Firmware FPGA and Motion version
To verify that these criteria are correct, go to the About Tab and check as follow:
[6] In Software Information check:
Testing Criteria Should be In case it doesn’t…

Software V3.2. SP 2 Install SW V3.2. SP 2 (3.2.2.14) or higher.
(3.2.2.14) or
higher
[7] In the Embedded Software information check:
8H8443 – 2013-07-08 47

Controller Type 02 Ensure the controller version is AS000786-00 or higher
on the white label located at the top left of the controller
board.
Erasing LED 100005/01 Check you replace the erase LED module for Vita XE
configuration
Controller 10.2.1.01-130 Perform manual update from SW Update & Backup
Firmware Tab.
For more information check in the service manual
Controller FPGA 10.3.1.02-001 Perform manual update from SW Update & Backup
Tab.
Controller Motion 10.4.1.02-03 Perform manual update from SW Update & Backup
Tab.
[8] Click on License Manager and check:

Vita XE Marked with V The system doesn’t recognize the iButton, see “No
License Detected. Click OK for Settings Screen. Click
Cancel to Exit” on Page 37
Standard Speed Marked with V 1. The Previous system was Vita LE and it
should be upgraded first to Vita, contact the
sales department for this kit.
2. The system doesn’t recognize the iButton, see
“No License Detected. Click OK for Settings
Screen. Click Cancel to Exit” on Page 37
[9] If all the above criteria are as they “Should be”, then the Vita system should be recognized by the software as
Vita XE, Check in Scanner information – Machine Type Vita XE, if the system type is not Vita XE then recheck
all the above again.
48 2013-07-08 – 8H8443
Image Artifacts
Section 6: Image Artifacts
Black Dots on the Image
Example of Black Dots
Cause
These dots (streaks) are caused by an Electrostatic Discharge (ESD). These ESD dots generate very short sharp
and high light sparks that are coupled into the photo multiplier through the blue filter. The ESD effect is induced by
several factors, mainly environmental conditions such as dry air and low humidity, and the rubbing of the screen by
the mechanical CR Scanner (rollers).
Recommended Actions
Clean the screen with a screen solution that contains an anti-static agent. See the User Guide and/or Service Manual
for cleaning instructions.
8H8443 – 2013-07-08 49
White Dots on the Image
Example of White Dots
Cause
White dots appear on the scanned image. This results from accumulated dust.
Recommended Actions
Clean the screen. See the Service Manual for screen cleaning instructions.
50 2013-07-08 – 8H8443
Image Artifacts
Shifted Image
Example of Shifted Image
Cause
Lines and/or distorted image because of incorrect computer specifications.
Recommended Actions
[1] Check that the computer’s USB Chipset is the INTEL model.
[2] Reinstall the computer’s USB Chipset driver.
Note
The USB Chipset driver can be downloaded from the computer model Web site.
[3] Verify that the issue is with the computer by activating the CR Scanner via another computer.
[4] Replace the controller board.
Note
If one of the steps solves the problem, there is no need to continue with the following steps.
8H8443 – 2013-07-08 51
Black Surround Mask (BSM) Failure
Examples of Failed Black Surround Mask
Cause
The BSM algorithm failed to detect the collimators blades (in the above left sample image, the right hand side blade
was not detected).
• In cases where an apron is used to collimate the radiation, the curved line will not be detected by the BSM
automatically. It will leave a white collimation area (see sample image on the above right).
• Implants in the clinical body might be detected as collimation border and the clinical image will be cropped.
Recommended Actions
[1] Reject the image in order to prevent it from being sent to the PACS.
[2] Browse to the Image Storage screen.
[3] Locate the study/image and select Reprocess.
[4] Select the Edit Mask checkbox to set the BSM manually.
[5] Click and drag the BSM blades to redefine the Region of Interest (ROI).
[6] Once defined – click Process. The software will apply BSM the only to the area within the frame.
[7] Accept the image in order to send it to the PACS.
Note
For details on using Black Surround Mask, see the Vita CR System Software User Guide.
52 2013-07-08 – 8H8443
Image Artifacts
Grid Lines on the Image
Example of Grid Lines on Image
Note
The size of the grid lines varies with the magnification.
Cause
Grid lines on the image.
Recommended Actions
[1] Go to the Technician>Settings>Setup screen.
[2] Check that Grid Suppression Filter is selected.
[3] Check that the grid is 40 lines per cm (103 lines per in.).
8H8443 – 2013-07-08 53
Inverted Screen
Example of Inverted Screen
Cause
The screen was inserted the wrong way in the cassette.
Recommended Actions
[1] With the Screen Extraction Tool, remove the screen from the cassette.
[2] Re-insert the screen with the correct side up.
54 2013-07-08 – 8H8443
Image Artifacts
Vertical White Lines (due to faulty motherboard)

Note
The lines are vertical to the scan.
Examples of Vertical White Lines
Cause
The USB Chipset on the computer mother board is faulty.
Recommended Actions
[1] Check that the PC USB Chipset is the Intel model.
[2] Reinstall PC USB Chipset driver. It can be downloaded from the PC model Web site.
[3] Verify that the issue is with the PC by activating the CR Scanner via another PC.
Note
If one of the steps solves the problem, there is no need to continue to the following steps.
8H8443 – 2013-07-08 55
Random vertical lines on image (due to power supply interference)
Cause
The image appears with random vertical lines all over the image. It may be caused by electrical interference such as
an unstable External power supply - 220v.
Recommended Action
[1] Connect the PC to UPS which will stabilize the electrical power supply.
[2] Replace the Blue flex cable.
Note
For more information, see Electrical Hazards in the CARESTREAM Vita Safety and Regulatory Guide (8H8439).
56 2013-07-08 – 8H8443
Image Artifacts
Vertical White strips across the image (due to external interference)
Interference from
radio therapy generator
Cause
A radio therapy generator may be near the Vita system and was influencing the system while it was switched On.
Recommended Action
Clear Vita system environment from any powerful generator. For more information, See Electrical Hazards in the
Safety and Regulatory Guide (8H8439)
8H8443 – 2013-07-08 57
The Image Becomes Black after Reprocessing
Example of Raw Image Becomes Black after Reprocessing
Cause
The image appears black after image processing even though the raw image is fine. This can be caused by the
monitor having the incorrect resolution or the wrong DICOM tag.
Recommended Actions
[1] Check that the monitor settings are 1024 x 768 with a frequency of 74 Hz.
[2] For a high resolution monitor (1m-3m), select grayscale.
[3] Ensure that the DICOM tag (00028,00103) pixel representation value is “0” or “1”.
58 2013-07-08 – 8H8443
Image Artifacts
The Image is with white spots
Example of Image
Cause
The image become with white spots even after exposure- no image at all was showed.
Recommended Action
Replace PM board
8H8443 – 2013-07-08 59
White artifact line across image

White line across image
Cause
The image appears with a white band artifact across the image. It may be caused due to damage on the screen or
to an interfering object in the Optical laser head assembly.
Recommended Action
[1] Remove the screen from the cassette, check and clean the screen else replace it.
[2] Replace the optical laser head assembly
Note
After replacing the optical head assembly you must recalibrate the system: Offset and E-gain calibration.
60 2013-07-08 – 8H8443
Image Artifacts
White Band across image
White band according to image
Cause
The image appears with a white band artifact across the image. It may be caused due to an interfering object in the
Optical laser head assembly.
Recommended Actions
Replace the optical laser head assembly.
Note
After replacing the optical head assembly you must recalibrate the system: Offset and E-gain calibration.
8H8443 – 2013-07-08 61
Horizontal lines on the image
Cause
The image appears with horizontal lines all over the image. It may be caused by electrical failure from one of the
system components.
Recommended Action
[1] Replace the PM tube.
[2] Replace the Blue flex cable.
Note
After replacing the PMT assembly, you must recalibrate the system, Offset and E-gain calibration.
62 2013-07-08 – 8H8443
Image Artifacts
Only half the image was scanned
Cause
Only part of the image was scanned due to an electrical problem that stopped from the system from completing the
scan.
The electrical malfunction was caused by damage or a missing grounding spring in the Tray:
Recommended Action
Replacing the tray's grounding springs.
8H8443 – 2013-07-08 63
Small marks on the image
Cause
The small marks on the image are caused by outside Electrical lamps of the light box system which was placed 15
cm. above the Vita and generated electromagnetic noise which interfered with the Vita optical system.
The image artifacts disappeared by just turning off the light box.
Recommended Action
Clear the Vita system environment from any powerful light generator.
Note
For more information, see Electrical Hazards in the CARESTREAM Vita Safety and Regulatory Guide (8H8439).
64 2013-07-08 – 8H8443
Vita CR Troubleshooting Tests
Section 7: Vita CR Troubleshooting Tests
Sensors Tests
Introduction
Perform this test to check if a sensor is functioning. This test is valid for all sensors.
Procedure
[2] Turn the CR Scanner ON.
[3] Go to Settings>Diagnostics tab.
[4] Insert a piece of paper into the sensor where the flag passes during the procedure. This blocks the sensor
signal. The green LED adjacent to that sensor on the pictogram should light up if the sensor is functioning
properly. If the specific sensor that is blocked does not light up, the sensor is not functioning properly.
[5] Remove the piece of paper to unblock the sensor.
The green LED should turn OFF.
8H8443 – 2013-07-08 65
Sensor blocked Sensor unblocked

[6] If the sensor is not functioning properly, replace the sensor and repeat the test.
Note
To perform this test on the W0 or W1 sensor: The sensor is divided into two parts; the top is the transmitter and the
bottom is the receiver. Insert a screen into the drum and check the W0 or W1 sensor LED position change. During
the screen upload, the LED should change from green to OFF.
Controller Fuses Test

Introduction
The controller board has fuses to protect it from high voltage and to prevent short circuits from occurring.
Fuse Number Function Size

F1 5V 1.5 A
F2 -15 V 1A
F3 +15 V 1A
The LED diodes D18, D20, and D21 correspond to F1, F2, and F3. If a fuse is blown, the LED diode will light up
orange. If one of the LEDs is red, replace the corresponding fuse.
The LED is located above its corresponding fuse.
Controller Board LEDs
F1
F2
F3
66 2013-07-08 – 8H8443
Controller Board Test Point - Voltages

Introduction
The controller board has test points responsible for checking the current voltages while the system is operating. The
controller board reports the current voltage status to the CR System software application and can be viewed in the
Diagnostic screen.
There are six test points located on the controller board that confirm the power supply voltages and the controller
converting voltage status. These points can be tested using a digital voltmeter (DVM).
Test Points Voltage Voltage Source

TP9 -15 V Power supply
TP13 +15 V Power supply
TP14 5V Power supply
TP11 24 V Power supply
TP10 3.3 V Converted from 5 V power supply in the
controller board
TP2 1.2 V Converted from 5 V power supply in the
controller board
8H8443 – 2013-07-08 67
Controller Board Test Points and Diagram
TP2
TP9
TP13
TP10
TP14
TP11
In addition to the test points, the controller board indicates normal voltage status using LED indicators.
(D10)+15 V 5 V (D11)
(D13)3.3 V 24 V (D12)
-15 V (D17)
(D11)+5 V
If one of the voltages does not fall within the ±10% definition range listed in the Power Supply section in the
Diagnostic screen, the LED indicators on the controller board will not light up.
Voltage Voltage Source Replace

-15 V Power supply ±15 V and 5 V power supply
+15 V Power supply ±15 V and 5 V power supply
5V Power supply ±15 V and 5 V power supply
24 V Power supply 24 V power supply
3.3 V Converted from 5 V power supply Controller board
in the controller board
68 2013-07-08 – 8H8443
Voltage Voltage Source Replace

1.2 V Converted from 5 V power supply Controller board
in the controller board
+5V While connected to the PC USB cable
±15 V and 5 V power supply

24 V power supply
8H8443 – 2013-07-08 69
Controller Board Dip Switch and LED Indication

Introduction
There are LED indicators on the controller board that indicate the system’s components status.
These LED indicators are controlled by DIP switches. The DIP switches turn the LED indicators ON and OFF in order
to prevent any light from penetrating the system during a scan cycle.
To turn ON the LED indicators, move the DIP switch to the ON position.
Important
The LED indicators should be turned ON using the DIP switch only when testing the controller board function.
Make sure to turn the LED indicator(s) OFF following the test to prevent any light from penetrating the system during
a scan cycle.
LED Indicator DIP Switch Indication ON Stats Indication

D10 SW3 +15 V Steady green
D11 SW3 5V Steady green
D12 SW3 24 V Steady green
D13 SW3 3.3 V Steady green
D16 SW3 5V Steady green
D17 SW3 -15 V Steady green
D19 SW1 CPU SW loading Blinking green
Firmware
D6 SW1 Motion SW Blinking green
loading FPGA
D2 SW1 ALTERA SW Blinking green
loading
No LED SW2 (push Reset the None
button) controller board
Note
To initialize the system, plug in the interlock key and then press the Reset button once.
70 2013-07-08 – 8H8443
DIP Switch Locations
D2
D6
SW1
SW2
SW3
D19
8H8443 – 2013-07-08 71
72 2013-07-08 – 8H8443
Electric Schematic Diagrams
Section 8: Electric Schematic Diagrams

Rotation, PM Schematics
8H8443 – 28JUL2012 73
Power Supply, Motors Schematics
74 28JUL2012 – 8H8443
Electric Schematic Diagrams
Sensors Schematics
8H8443 – 28JUL2012 75
76 28JUL2012 – 8H8443
Publication History
Publication History
Publication Publication ECO Changed

Date No. No. Pages File Name Notes
2010-07-28 8H8443 8H8443 New Publication
2012-07-28 8H8443 Various 8H8443 Update to VitaXE
Update using the jig
adjustment tool
Image artifact failures added
2013-07-08 8H8443 p 47-48 8H8443 Added: Additional image
p 58-64 artifact in chapter 6, General
operation failure in chapter 5.
General update for whole
document.
2013-07-08 – 8H8443 77
CARESTREAM and VITA are trademarks of Carestream Health, Inc.
78 2013-07-08 – 8H8443
Publication History
Printed in U.S.A.
150 Verona Street
Carestream Health
Rochester, N.Y. 14608
United States
CARESTREAM is a trademark of Carestream Health.
© Carestream Health, Inc., 2010
2013-07-08 – 8H8443 79
80 2013-07-08 – 8H8443

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{MiscellaneousPUB}{Production}{Health Group}{Confidential}

Publication No. 8H8443

CARESTREAM DIRECTVIEW VITA/VITA LE/VITA XE

© CARESTREAM HEALTH, INC. 2013

CARESTREAM DIRECTVIEW VITA/VITA LE CR System Troubleshooting Guide

Carestream Health, Inc.

Safety and Regulatory Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Black Surround Mask (BSM) Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Section 1: Safety and Regulatory Information

General Safety Guidelines

Guidance and manufacturer’s declaration - electromagnetic emissions

Guidance and manufacturer’s declaration - electromagnetic immunity

Guidance and manufacturer’s declaration - electromagnetic immunity

Guidance and manufacturer’s declaration - electromagnetic immunity

Guidance and manufacturer’s declaration - electromagnetic immunity

Explosion and Implosion Hazards

Vita CR Laser Safety Instructions

Device-Specific Safety Information

Health and Safety Compliance

IEC Symbols Used

Caution – consult accompanying documents

Protective earth points

Caution – Electrical shock hazard

Product data plate

Internal Safety Labels

Class 3B laser product inside

Protective earth point (chassis

Refer to instruction manual

Recycling the Scanner

Section 2: How to Use the Vita CR System Troubleshooting Guide

The Chapters in this Manual

Software Error Messages

Section 3: Vita CR Hardware Error Messages

Troubleshooting Vita CR Hardware Error Messages

Error No. Error Message Text

“#7 Linear motor stall”

Hardware and Software Response

[5] Does the linear screw move?

“<#5, #6, #9, #10> Rotation motor encoder failure”

Hardware and Software Response

blue flex cable

Orange Flex Rotation Motor Cable and Corresponding Pins

“#11 W0 sensor is in wrong state”

Hardware and Software Response

[9] If the problem continues, replace the W0 bottom sensor.

“#12 W1 sensor in wrong state”

Hardware and Software Response

“#13 Z0 sensor in wrong state”

Hardware and Software Response

“#14 Z4 sensor in wrong state”

Hardware and Software Response

“#15 Loader motor didn't reach back sensor”

Hardware and Software Response

“<#21, #22, #23> Roller motor encoder failure”

Hardware and Software Response

“#24 Screen didn’t reach W0 sensor”

Hardware and Software Response

[2] Does the error message repeat?

[4] Is the screen loaded to the drum?

Check if the erase LED type is as shown in

Replace the W0 bottom sensor.

“#41 Cassette release failure. Manually remove the cassette”

Hardware and Software Response

CR Scanner Problem Cassette Problem