(CSRS)

Volunteer Handbook
2011
Never doubt that a small group of thoughtful,
committed citizens can change the world; indeed,
it's the only thing that ever has.
Margaret Mead
 Table of Contents

Introduction …………………………………….3
Contact Information …………………………………….4
Statement of Values …………………………………….5
Policies and Procedures …………………………………….6-7
1. Health and Safety …………………………………….7
2. Do’s and Don’ts …………………………………….6-7
3. House Rules …………………………………….7-8
4. Security …………………………………….7
Volunteer Responsibilities …………………………………….8
1. What is Expected …………………………………….8-9
2. Fees and Expenses …………………………………….9
3. Visas …………………………………….9
4. Orientation and Training……………………………………10
5. Current Programs ……………………………………10
Useful Information ……………………………….…..11
1. Getting Here ……………………………………11
2. What To Bring ………………………………..….11
3. Religion ……………………………….…..11
4. Getting Around ……………………………….…..11
5. Tours and Excursions ……………………………….…..11
6. Free Time ……………………………………11
7. Money ……………………………………11
8. Unforeseeable Expenses…………………………………..12
9. Communication ……………………………………12
10. Electricity ……………………………………12
11. Laundry ……………………………………12
12. Dress Code ……………………………………12-13
13. Footwear ……………………………………13
14. Cultural Issues ……………………………………13-14
15. Our Village ……………………………………14
16. Language Tips ……………………………………14
Volunteer Rights ……………………………………14-15
Management Rights ……………………………………15
Management Responsibilities ……………………………………15
Suggested Reading ……………………………………15
Volunteer Application ……………………………………16-17
Liability Form ……………………………………18

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INTRODUCTION

Greetings!

Welcome to Creative Solutions Resource Systems CSRS) Zanzibar. We are Aida Ayers and Mbarouk
Saad, directors of Creative Solutions Zanzibar. Thank you for taking the time to look into our project,
we hope you find the following information helpful, as you search for the right place to share your
expertise. For you first timers to Africa, you will encounter a variety of new experiences, both
remarkable and bizarre. We have an anagram we use when interesting things happen; like the power
going out, an ant invasion, a glorious sunrise, a majestic sunset or whatever strange mishap occurs;
we say T.I.A. (this is Africa), and we try to approach life with a sense of humor and remember our
blessings.

We are a grassroots, community oriented project. We are located in a village 27 kilometers from
town, about 50 minutes on local transport. When you volunteer with us you will be immersed in local
life. There are no hotels in our area and thus many of the modern conveniences do not exist in
Mangapwani.

*As is typical in Africa we are subject to power outages and water shortages at the discretion of the
government.

We do our best to provide volunteers and students with a good, clean, safe and conducive learning
environment. However, because we are located among the villagers, you will find that chickens and
the occasional goat may wander into the classroom. For village people, this is considered a normal
way of life, but we try to discourage the animals from attending classes!

Many residents have not been exposed to traditions that the western world considers “the norm”,
thus, culture shock will be temporarily experienced by both sides. Part of the volunteer experience is
to share and understand cultural differences.

Volunteer teaching placements are generally from 1 to 4 months. Longer placements can be
individually arranged. Though volunteer opportunities are generally available all year round, school
schedules can affect the availability of English teaching placements during certain months. The
duration of technical assistance and other special projects are dependent on the nature of the project
and volunteer and staff
availability.

We work together to liaise and provide interpretation as needed, we will assist you as much as
possible to make your volunteer work productive. For English classes, you will be working in a
classroom setting. Depending on what level of English you teach, you will either work with another
teacher to provide pronunciation practice and helping with written English or on your own. Computer
classes are taught to small groups of people by the volunteer directly, most often during morning
hours. Patience and an ability to improvise are sometimes necessary, but we try our best to make
sure that you have all you need for a successful facilitation.

GOOD LUCK AND KARIBUNI SANA!

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CONTACT INFORMATION

Mailing Address: Physical Address

Creative Solutions Mangapwani village at Njia Mbili

PO Box 4630
Zanzibar, Tanzania Website
www.creativesolutionszanzibar.co.tz
CEO
Mbarouk Saad
mbaroukus@yahoo.com
Ph: 255 (0) 777 453592

Project Director
Aida Ayers
aliceayers@yahoo.com
Ph: 255 (0) 773 309092

Zanzibar Medical Group Office 024 223 3134

PO Box 3752 Dr. Jidawi 0777 410954
Zanzibar, Tanzania Dr. Omar 0777 477938

Dentist Dr. Semeni 0776 161042

Kikwajuni, Zanzibar Town

US Embassy Office 022 266 8001

686 Old Bagamoyo Rd email drsacs@state.gov
Dar Es Salaam, Tanzania

Zanzibar representative email: ScottDL@state.gov

Mr. David Scott phone: 0754 222607

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STATEMENT OF VALUES

Each of us has a responsibility to the members of Creative Solutions and the surrounding community
to adhere to the following guidelines:

Creativity
We believe in finding solutions creatively. We are willing to try things in the community, in order to
address an unmet need.

Respectability
We treat every person with respect and are aware of the dignity of each person who comes to us, by
creating a welcoming environment through open communication.

Encouragement
We stand beside those we serve, and encourage self-sustainability and growth.

Attentive
We are committed to serving the community and are therefore open to change based on the needs of
the community.

Tenacity
We are determined to bring the best we have to offer to our project, the people who work with us
and the people we serve.

Integrity
We place a high priority in living out of our principles, in our relationships, programs, and
organizational practices

Versatility
We are open to new ideas, especially ideas from those we serve, and seek to create flexible, user-
friendly services.

Empathy
We listen, we encourage, we try to get to know those we serve, we provide help and guidance, we
advocate, in a spirit of kindness and compassion.

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POLICIES AND PROCEDURES

Health and Safety Issues

We are committed to maintaining a safe working environment. Everyone is expected to follow health
and safety requirements established by law and by our organization. All supervisors have a primary
responsibility for the safety and personal well being of the people they supervise. You are expected to
know and to follow all safety procedures relevant to your work. Any hazards or potentially unsafe
conditions and/or any accidents that occur on the property must be reported immediately to any
Program Director, the Executive Director. CSRS prohibits smoking in all of its facilities. Volunteers will
not be under the influence of, sell or possess alcohol or illegal drugs on the premises, or while
otherwise engaging in CSRS activities.

We make every effort to ensure your safety while you are with us, however, you must not forget that
Zanzibar is a developing nation and has limited health care facilities and resources. All volunteers
are required to obtain a traveler's health policy (if their current health care insurance
does not cover them) and sign a liability waiver. They are advertised on the web or the
US state department has a list of companies on it’s website
http://travel.state.gov/travel/tips/brochures/brochures_1215.html .

Malaria is a risk so we advise volunteers to visit their health care providers to obtain the necessary
prophylactics and follow appropriate prevention measures during their stay. Mosquito nets are
provided in all our accommodations--but it is up to you to use them. Your health care provider will
also advise you about the necessary shots and health care precautions to take before your trip. The
US Center for Disease Control
has a list of recommended vaccinations, malaria prevention medicines and other health
recommendations for Tanzania and Zanzibar. See
http//wwwn.cdc.gov/travel/destinationTanzania.aspx Please bring an adequate supply of prescription
drugs you take and other medicines you might need. There are some relatively-well stocked
pharmacies here but your medicine of choice may not be available. We have first aid supplies on
hand for minor incidents.

Do’s and Don’ts

Always:
o wash your hands before and after eating and after using the toilet.
o keep water with you at all times; write your name on your water bottle.
o be proactive in regard to dehydration remember to drink water regularly.
o wear shoes at all times.
o use anti-bacterial cream on cuts or open wounds.
o use sunblock when swimming or walking during the day
o make certain that a new needle or finger lancet is used for any medical procedure.
o inform the director early of any health problems. Do not call your parents as they cannot help
you in Zanzibar and this will cause them to worry.
o seek medical attention at the first signs of illness. Be proactive.

Do Not:
o share your water bottle with anyone.
o eat any fruit or vegetables that you have not peeled yourself
o eat or drink while walking on the street, or in classes (water excepted).
o attempt to aid a drowning victim without ensuring your own safety first.
o attempt to give first aid to anyone without protecting yourself (latex gloves).

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 o walk at night by yourself or late at night ever. Take a taxi or arrange for a host family
member to walk you somewhere.
o walk or swim at the beaches near Stone Town.
o walk or swim alone at ANY beach, EVER.
o carry valuables with you. Avoid carrying large packs or fanny-packs around town (you will
attract a lot of attention, and be a target for thieves).

Liability
Volunteers must sign a release of liability prior to volunteering. Liability form must be signed and
received prior to arrival in the country. (see page 16)

Incident/Accident Report
In the case of accidents, injuries, thefts, damage, losses, or other incidents, a standard incident
report will be filed.

House Rules
All Volunteers are bound by the policies outlined in the CSRS Volunteer Guidelines Code of Conduct.
Particular attention should be paid to the prohibitions of alcohol, drugs, firearms, firecrackers, and
explosives on the compound. Physical violence and all forms of harassment are prohibited. The
policies stated below deal specifically with Volunteer Housing life and the requirements of community
living.

Alcohol- CSRS prohibits both the possession and consumption of cereal malt beverages (beer), and
alcoholic liquor on the property.

Amplified Instruments- Residents may not play amplified instruments in their rooms.

Damages- Each volunteer shall be responsible for the upkeep of their quarters, damage to
compound property due to negligence will be charged. Additionally, negligent damage caused to
public areas will be prorated among all residents of that building when the specific individual or group
responsible cannot be identified. Nails should not be driven into the walls. Decorations should be
hung with tape or tacky putty.

Emergencies- In case of emergencies, a staff member should be notified immediately, there is a

First Aid Kit in the kitchen area.

Fire Hazards- No materials, liquid or otherwise, of an explosive or combustible nature shall be kept
in the rooms. Candles, incense, or any other open flame decoration are fire hazards and are
prohibited in the bedrooms of any student housing unit. Smoking is allowed in open area only.

Keys- Only keys issued by the Housing Supervisor are permitted. Lost keys must be reported to the
Housing Supervisor immediately.

Missing keys- will be handled on an individual basis regarding the decision to change room locks.
The resident should contact the Housing Supervisor to request such a lock change. Any resident
requesting a lock change will pay for the costs involved.

Maintenance & Repairs- The Housing Supervisor should be notified immediately of maintenance
and repair issues.

Quiet Hours- Quiet hours are from 11 pm until 6 am. During quiet hours, no noise is to be heard
outside a student’s room (door, ceiling, walls, floor) which might interfere with others who may be
studying or sleeping. During the daytime, or when quiet hours are not in effect, volunteers are
expected to be courteous and concerned with noise which might be annoying to others around them.

Room Entry & Search- Directors of Creative Solutions reserve the right to enter volunteer rooms

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to:
1. conduct health and safety inspections,
2. to make repairs or conduct maintenance,
3. to take action as may be necessary in any emergency, or
4. to maintain order and an appropriate living environment.

Trash- It is the responsibility of the volunteer to regularly dispose of their trash and refuse in a
designated trash fire pit. Improper dumping of trash will not be tolerated. Burning of trash is a
necessary evil, as village children tend to search unburned trash.

Unauthorized Entry- Unauthorized entry of a volunteer’s room by another is not permissible.

Overnight guests must first be approved by the CEO, Mbarouk Saad. Co-habitation is strictly
prohibited.

Misuse of Window/Screens - Windows and screens may not be removed or altered from their
normal operating position. Anyone tampering with windows or screens will not be tolerated.

Security
We have a critical responsibility to maintain the security and integrity of the buildings and their
contents. If entrusted with securing a building, please follow all instructions. Please secure your
personal belongings. CSRS cannot assume responsibility in any way for personal property on the
premises.

Water
Water is a scarce and valuable resource, please use it sparingly. Always make sure that water is not
left running unnecessarily. CSRS compound uses well water which is treated for drinking. We also
collect rain water during rainy seasons, which is nice for clothes washing and cleaning.

Dirty Dishes/Soda bottles

Prior to retiring each night, all dishes, cups and bottles should be washed and stored. Ants will
overrun the environment if anything is left out for a couple hours

VOLUNTEER RESPONSIBILITIES

Volunteers are expected to uphold the mission and values of Creative Solutions and the village of
Mangapwani and to interpret these responsibilities to the community. Your job assignment will be
identified by and discussed with your supervisor upon arrival.

WHAT IS EXPECTED

Volunteers are:
o Here to assist and supplement, not to replace the role of permanent staff
o Expected to be on time to teach classes and let management know in advance if there is a
problem
o To be receptive to and participate in meetings, activities and training
o To follow the policies and rules of the organization
o To serve as a role model for students and the community by maintaining high standards of
behavior
o To remember that the directors have ultimate responsibility for the school and all personnel,
including volunteers
o To reveal any medical issues which could lead to potential incidents.
o To dress in manner which is not offensive to the community
o Expected to enjoy the students and be yourself!

Volunteer Qualifications:

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 o You must be at least 18 years of age
o Have completed at least two years University study
o Be flexible, open to new experiences and have a sense of humor
o Have a desire to work with others
o Be willing to take on odd jobs around the facility
o Be willing to learn another language
o Live in a communal environment
o Be in reasonably good physical and mental health
o Disclose health issues which could be exasperated in this environment (ie: depression,
anxiety, allergies etc.)

Fees and Expenses

Our fees are $720 per month. This covers your placement, living expenses including accommodations
and meals, airport pickup and drop-off, orientation, project expenses, interpreters, supervision. A
portion of your fees support the sustainability of our program and are used as donations to the
projects. Not included in this fee; Visas, restaurant meals, alcoholic beverages, personal laundry and
incidentals, as well as, airfare and travel expenses. If you choose to pay once you arrive, you may
pay either in US dollars or the Exchange rate equivalent in Tanzanian Shillings. Upon arrival you
can get a tourist visa for $100.US, you will also be required to get a volunteer permit for
$120.US. These fees are not part of the $720.US per month. If you choose to pay by
check, you may make payments to:

"Philanthropic Ventures Foundation" and note on the "memo" line on the check - "Creative
Solutions Zanzibar Fund."
Mail fees to:
Generosity in Action
c/o Philanthropic Ventures Foundation
1222 Preservation Park Way
Oakland, CA 94612-1201

VISAS
Zanzibar requires that volunteers obtain an additional special visa known as a Class C Resident permit
to work as a volunteer, whether you are volunteering for one month or one year. We will assist you
in obtaining this visa, your cost is $120.00. You will be able to leave and enter the country
again without cost during this period. It also entitles you to resident prices at some events, parks
and on the ferries. We need the following items one month in advance:
2 copies of pass port
6 photos (pass port size)
2 copies of CV
CSRS application
Calendar Program - like an action plan
Proposed studies - what exactly the volunteer is going to do

These items should be sent to:

Creative Solutions, c/o Mbarouk Saad, PO Box 4630, Zanzibar, Tanzania
OR you can scan and send us a passport size photo and copy of your passport via email and we will
print them here. You will also need to get a tourist visa ($50 to $100 for most countries), either from
the Tanzanian Embassy in your home country before your trip or, if this is not convenient, at your
first point of entry into Tanzania (e.g. at the airport at Dar Es Salaam, Kilimanjaro or Zanzibar* or at
one of the overland border crossings.) After your arrival in Zanzibar, we will assist you with getting
your passport stamped with the volunteer visa by the Zanzibar Ministry of Immigration.

Orientation and Training

Overall orientation and on-the-job training will be provided by your supervisor and will be relevant to
your assignment.

Orientation will include but not be limited to:

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 o Tour of facility and community
o Transportation methods around the village and to and from town
o Two weeks language/greetings introduction class
o Do’s and don’ts of village life
o Introduction to students and staff of CSRS
o Discussion of volunteer assignments
o On the job training

Volunteer Benefits In return for your dedication, your time and your service, you will

o Develop a connection with the students we serve, staff and other volunteers with similar
o interests and values
o Provide an in-valuable service to the community through living and working in our community
o Work in a casual grass roots environment
o Receive the CSRS newsletter
o Participate in the success of those you teach
o Enduring friendships with students and families

Respect for Others

Everyone who works with Creative Solutions deserves to be treated with respect, fairness and justice,
regardless of race, national origin, citizenship status, religion, gender, age, familial status, sexual
orientation, disability, veteran status, source of income, or other legally protected category. Verbal or
physical discrimination, favoritism in providing service, proselytizing or harassment by any person
associated with the organization will not be tolerated. If you know of, or become aware of a situation
in which someone has been treated with disrespect, or discriminated against, or if this has happened
to you, please go to your Program Director. All conversations will be held in confidence, the situation
will be investigated and action will be taken if appropriate.

CURRENT PROGRAMS

Teach English
Learning English is one path out of poverty for many Zanzibaris. Volunteers are constantly needed to
help with English classes in our adult education program. A teaching background is helpful but not a
necessity. It's a great experience if you're considering teaching or want to test your existing skills in a
new environment. But don't worry if you've never done it before. Gap year students and others with
clear English accents are welcome. We custom-design the assignment to suit your interests and
skills, provide ongoing supervision, assistance and liaison. We do our best to insure that your work is
successful and satisfying.

Teach Computer Skills

The desire to learn how to use a computer is equally strong, and very few students have the
opportunity. We have an ongoing need for volunteers who can teach basic computer skills (e.g., how
to operate a computer, use word processing and spreadsheets, etc.) You don't have to be a hardcore
computer techie to help out with this. Basic skills and the kind of practical experience most
averagely-experienced users have are all we need. We have a syllabus and plenty of students waiting
to learn.

Teach Art/Drawing, Painting, Textile

We try to incorporate the arts into all of our learning activities. Aside from that we also have students
interested in learning Fine Art. Drawing and Painting on canvas are two favorite, as well as, textile
art, such as screen printing, batik or any other form you would like to share.

Pre-school Teaching Assistant

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We offer pre-school classes to 15 students (age 4-6) per Academic year. Assistance is needed in
English instruction and Art/Crafts. You well work together with the local teacher following the
curriculum of CSRS.

Tuition Class
Saturday mornings we offer English tuition for former preschoolers, there are 7 students in the class
who wish to increase their English skills.

Technical Assistance/Special Projects

One of our goals is to provide technical skills which will empower our community. We are interested
in working with health care providers, people with experience in community economic development
and alternative technology, web page designers, business people and others who have the skills and
knowledge and enthusiasm to help us improve the well-being of our community. We are happy to talk
with you if you have specific skills to offer. While we can't guarantee the success of a project, our
commitment is to doing our best to make it work. Good planning, community support and appropriate
resources are crucial for each new venture. We will work closely with you to make sure this happens!

SOME USEFUL INFORMATION....

Getting Here
You can book flights directly to Zanzibar and we will meet you at the airport when you arrive. You
can also take the ferry from Dar Es Salaam (for approximately $40). Do not purchase tickets from
anyone other than the ticket agent at the window! Roundtrip tickets do not exist. There are
several ferries per day and we can meet you at the port if you let us know in advance which ferry you
are taking. Let us know if you need further information on where to stay in Dar and how to get the
ferry, etc. If you would like to have someone meet you in Dar and escort you to Zanzibar, we may be
able to arrange this for an additional fee.

What to Bring
To comfort you in case of home sickness, you might bring a few snacks. However, do not bring
anything you are not prepared to leave behind. After souvenir shopping, the weight of your luggage
will increase.

Religion
Zanzibar is over 90% Muslim. The island has mosques representing every major and most minor
branches of Islam. Zanzibar is also noted for its tolerance of other faiths. There are several Catholic
churches, Hindu temples, and the Anglican Church built over the former slave market in Stone town.

Getting Around
Locally, "Dala dalas" (buses or small lorries fitted with seats) are the common mode of public
transportation and what you will likely use. They are cheap (around 90 US cents), fast, cover the
entire island and are available from early morning until around 5pm (Stone town to
Mangapwani.) Many are old vehicles and usually are quite crowded. Taxis are also readily available
for late night events in Stone town (around $30 at night) and can be hired for trips to the countryside
if desired. Car and motorbike hire are also available. Walking is the most common form of
transportation in Zanzibar. Vehicle roads are limited within Stone town. Walking, bicycles or small
motorbikes are the only way to get around most of its narrow streets. Many Zanzibar women wear an
outer garment called "buibui" everywhere. At home, more casual and colorful attire is the norm.
Robes called "'kanzu" and embroidered "Kofia" caps are traditional garments for males, both old and
young!

Tours and Excursions

There are many tours and excursions available on the island, depending on your interests. Available
tours include spice farms (one of our main industries), seeing Jozani Forest (and the famed Rd
Colobus monkeys), visiting the slave caves and slave market and learning about this unhappy part of
our history, sailing to a nearby island or two on a dhow, and swimming at some of the more famous
beaches. We want you to learn about our history, our lifestyles, the development work that is going

11
on here and enjoy the many pleasures Zanzibar has to offer. Mbarouk is one of the islands most
respected tour guides and can arrange whatever you like.

Free Time
Most volunteers will enjoy the opportunity to swim every day, the beach is a 20 minute walk from the
compound. Watching the sunset in the evenings--we have some spectacular ones--and visiting the
beach at daybreak to watch the fishermen bring in their catch are special pleasures. Stone town has
been named a world heritage site by the UN and wandering through its maze of narrow alleyways
and visiting its museums, marketplaces, gardens, coffeehouses and wharf is a another
pleasure. There are frequent outdoor musical events in the Old Fort and at various venues in the city
and at the local dance clubs. Volunteers a can spend weekends in town if so desired, hotel rates
range from $15. and up. Zanzibar also has a wealth of beautiful beaches, world class snorkeling,
diving and fishing, spice farms and numerous other interesting places to visit while you are here.
There is a new resort (Sea Cliff) about 3 miles down the road where one can spend the day
swimming in the pool and relaxing. We try to have movie nights for the community at least once a
month and there is a projector and DVD players in the main house. There is a well-stocked library on
the premises, as well as, bookstores in town. Cards, board games, art supplies and other diversions
are available. Visiting and conversation with the neighbors is, of course, the most common past-time
in the evenings. And you are always welcome to join in on the ongoing art projects with Aida!

Money
ATM machines are readily available in Stone town, as are Forex bureaus which change major
currencies and also accept traveler's checks (though at a lower exchange rate.) US dollars are
sometimes required for government fees. Older style (pre 2003) bills in $20, $50 and $100
denominations are frequently not accepted. The exchange rate is approximately 1300 TShillings to 1$
dollar.
For example:
U$ 1.00 = 1,500 Tsh
U$ 10.00 = 15,000 Tsh
U$ 100.00 = 150,000 Tsh

Unforeseeable Expenses
You will find 99% of your relationships with Zanzibar is enjoyable and true. However, there are
sometimes people who will try to make extra money through extorting additional fees. These matters
are unfortunate and completely beyond our control.

Communications
For day to day communication, we strongly recommend using a cell phone. SIM cards, which will give
you a local number and cheap prepaid phone service are inexpensive and easily available. Cell phones
use GSM 900 and 1800 networks so US visitors need to make sure their phones operate on these
networks, (eg; world phone) and are unlocked so they can accept a different SIM card. These are
sometimes available used or over the internet. If not, it is possible to purchase one here for under
US70. We also appreciate the donation of any used moblile phones for our volunteers and staff to
use. Long distance calls may be made from your mobile phone or slightly cheaper, from several
businesses in Stone Town. The international dialing code for Tanzania is is +255. City/area codes are
in use, e.g. (0)24 for Zanzibar and (0)22 for Dar Es Salaam. Internet access is available on site for
Tsh1000 per hour.

Post Office
For packages mailed to you by post, address them c/o Mbarouk Saad, Creative Solutions, PO Box
4630 Zanzibar, Tanzania, East Africa

Electricity
Zanzibar uses three pronged English style outlets, adaptors are available for European or American
style appliances. Please note, that the electrical current is 220 AC so Americans and others coming
from countries that use 120 current will need to check that any appliances or equipment they bring
from home will work on this currency. Mobile phone and camera chargers and laptop computers will

12
often accept variable currency. Other appliances such as shavers and hair dryers may require a "step
down" converter to operate here. These are available from travel stores. Please ensure that you have
one sufficient for the wattage of your appliance.

Laundry
Hand laundering is the norm in Zanzibar. You can either hand launder your personal items, sheets
and towels or we can make arrangements for you to have someone do it for about Tsh5000/
(U$3.50).

Dress Code
The way you dress while you are in Zanzibar, will directly affect the way in which local people will
perceive and treat you. Inappropriate dress can offend people, it can convey unintended messages,
and it can incur undesired attention and headaches, including harassment of a sexual nature.

Zanzibar is a predominantly Muslim society and conservative dress is simply not negotiable. The two
biggest concerns local people have concerning foreigners are the use of alcohol and inappropriate
dress. Zanzibaris and many mainlanders find the shorts and skimpy tops often worn by tourists to be
offensive and view it as a form of willful disregard for their social customs.

As a rule of thumb, no one should be able to see the contours of your body. All clothing should be
modest: tops should cover shoulders and waist/navel (no tank tops, crop tops, sleeveless shirts, or
bikinis). Skirts should cover at least the knees, no clothing should be tight or see-through, and
plunging necklines are not acceptable. Tight legged, tapered pants, stretch pants, jeans, basically
any tight-fitting pants are not acceptable for either men or women.

NOTE: Kangas are not ever worn as skirts alone by Zanzibar women. They are see-through,
and are used as domestic wraps for going back and forth between the toilet and house, etc. You
must wear something underneath a kanga, a skirt or at least a slip.

People will very much appreciate it if your appearance is neat and clean at all times. Being dirty and
smelly and wearing visibly dirty clothes are disrespectful and communicates negative messages to
others. While Americans usually “dress-down” and value casualness in interpersonal interactions,
many East Africans “dress-up” as a matter of course and value formal, respectful behavior. For
special occasions we recommend that women wear a nicer dress. Men can get by with a good shirt
and neat trousers. Do not wear sloppy clothes, nor clothes with holes or splashed paint outside of
the compound. Any clothing with camouflage design or army uniform clothing is officially banned in
Tanzania.

Footware
Going barefoot anywhere can be hazardous. Walking barefoot leads to larval infections such as
‘jiggers’ and hookworms, as well as potentially serious skin infections. DO NOT GO BAREFOOT!
Wearing thongs or water shoes is mandatory for walking on any beach at any time and for swimming.

No one should ever see your underwear with you in it or on a public washing line. Women, be
careful how you sit when wearing skirts, dresses, and kangas. The same goes for men wearing kikois
or baggy pants.

Cultural Issues
Always
o wash hands before and after eating.
o accept tea and food when visiting; if offered something you can't eat or drink, refuse politely
(try to accept if at all possible). This is an important part of hospitality.
o Offer tea or food if others visit you.
o remove shoes when entering the home.
o greet each person individually and shake hands with everyone in all social situations.
Exception: the Q’uran states unrelated woman and men are not to touch each other AT ALL.

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 Some women adhere to this rule and will not shake hands with men. Male students being
introduced to Zanzibari women might wish to wait and see whether or not they extend their
hands, rather than extending yours and assuming that the women in question will shake
hands with you.
o keep yourself appropriately covered; use a kanga or kikoi when on the beach, never walk in
public in shorts.

Do Not:
o eat while walking or in classes.
o receive or give things with your left hand.
o handle food with your left hand.
o show physical displays of affection in public between men and women.
o touch or play with dogs. It can be culturally insensitive and dogs may cause disease. Most
dogs you might encounter are not accustomed to being treated as pets, and will bite if you
attempt to pet them. Such dogs may or may not have had rabies vaccinations, so you will
have to go through rabies treatment.

Our Village
Mangapwani itself has a population of about 500 people, however, we serve surrounding villages as
well, a total of around 2000 people. Our students come from as far as 3 miles away by foot, bicycle
or mini bike. There are no large shopping facilities within 20 miles, but we have a couple of small
shops which sell bread, sodas, phone cards and a lot of odds & ends. There are a few beaches within
20 minutes of the compound which are nice and safe to go to. Surrounding villages are also nice to
visit and local people love for visitors to take the time to visit their homes. When visiting a home it is
appropriate to take a small gift, it can be anything from food to balloons, but never money. Our
students and staff will often invite volunteers to have lunch in their homes and meet their families, so
practice your Swahili!
Basically the people in the village are “country folk” and not used to foreigners. On occasion you will
be called mzungu, which means foreigner. If you find it offensive, explain in your best Swahili that
Jina langu ni_______sio mzungu, (my name is ________not mzungu) and you will be called by your
name.

Language Tips
Learn the following prior to arrival and you will have an easier time, emphasis is always
on the second to the last syllable.
GREETINGS:
Habari za subuhi haw-baw’-ree zaw soo-boo’-hee good morning
Habari za mchana haw-baw’-ree zaw mm-chaw’-naw good afternoon
Habari za subuhi haw-baw’-ree zaw jee-oh’-nee good evening
As Sallam alaikum ah-saw-law-maw-lay-come peace of God to you
Wa alaikum salaam wah-ah-lay-come saw-lawm same to you
RESPONSES TO ALL:
Mzuri mm-zur’-ee its fine
Salaama saw-law’-maw peace
ALWAYS GREET ELDERS WITH:
Shikamo she-kaw’-moe RESPONSE: marahaba maw-raw-haw’-baw
INTRODUCTIONS:
Jina langu ni_____ jeena lawn-goo’ nee_______ my name is______
Nina toka Mericani nee-naw-toe’-kaw Merry-kaw’-nee I am from America
MANNERS:
Asante sana aw-sawn’-te saw’-naw thank you very much
Karibu kaw-ree’-boo welcome
Na shukuru naw shoo-koo’-roo I am thankful

VOLUNTEER RIGHTS

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Volunteers have the right to:

o undertake activities in a healthy and safe environment;

be treated in accordance with principles of equal opportunity and anti-discrimination
legislation; be adequately covered by insurance;
o be given accurate and truthful information about the organization for which they are
undertaking activities;
o be given a copy of the organization volunteer policy and any other policy that affects their
volunteer activity;
o have a description of the voluntary activity and agreed activity hours;
o have access to grievance procedures;
o be provided with orientation to the organization;
o have his/her confidential and personal information dealt with in accordance with the privacy
principles; and
o be provided with sufficient training to undertake volunteer activities.

MANAGEMENT RIGHTS

Management reserves the right to:

o Assign or re-assign volunteer posts as needed based on the skills and performance level of
volunteer.
o Call group and/or individual meetings as is appropriate
o Reward volunteers in a manner which is appropriate
o Require more clarity or information about a potential volunteer prior to arrival.
o Dismiss or fire any volunteer who violates the organization policy or is a danger to himself or
others

Generally dismissal is a response to one of three areas of concern: performance problems, conduct
problems, or economic problems. Performance problems generally relate to the quality of work, the
quantity of work, the timeliness of the work performed, or the rate of improvement on a given work-
related task. Conduct problems relate to behaviors such as the volunteers attendance, dependability,
and generally acceptable work behaviors such as honesty, and sobriety. Economic problems can also
apply to the area of volunteerism.

MANAGEMENT RESPONSIBILITIES

o Provide adequate supervision and feedback for the volunteer.

o Provide policies and procedures that are consistent with non-discriminatory practices and
guidelines.
o Provide volunteers with sufficient training to obtain the necessary skills and knowledge to
safely and effectively undertake the volunteer activity.
o Identify the range of risks that might affect volunteer staff and implement strategies to deal
with these risks.
o Make policies and procedures understandable and transparent for all involved.

SUGGESTED READING

Else, David; Guide to Zanzibar, 2008, Bradt

Finke, Jens; The Rough Guide to Zanzibar, 2009, Rough Guides
Parkenham, Thomas; The Scramble For Africa, 1991, Abacas
Ruete, Emily; Memoirs of An Arabian Princess From Zanzibar, 1998, Gallery Publishers
Sheriff, Abdul Zanzibar Under Colonial Rule, 1991, Eastern African Studies

15
 Volunteer Introduction / Information

Beach.
We will show you where the beach is.
Bugspray.
Bugspray is available. All rooms have been sprayed before your arrival.
Cleaning (general).
Always clean up after yourself (after eating, after reading, after playing a game).
Clean room.
All volunteers have to clean their own room. Toilet cleaner and cleaning material are available in the
store room in Marlie’s House (courtyard). You can buy soap at the shop. We will show you where the
shop is.
Clean kitchen.
Because there are ants everywhere we have to keep any food or leftover food away from the ants.
Cover food at all times when you are not using it, clean the counter/stove after you used it and wash
your plate when you are finished eating.
Computers.
You can use the computers in the Media Center. Make sure the computers are switched off correctly.
Daladala.
When you want to go to town you can take daladala. This ‘bus’ will take you to Stone Town for 1,000
TSH (one-way). We can ‘escort’ you the first time you want to go to Stone Town.
Dishes.
Everybody is responsible for his/her own dishes. Don’t leave dirty dishes in your room, on the table,
on the counter etc. so ants don’t get a chance.
Electricity.
Be careful with electricity. Do not leave the lights on during the day, do not leave the fan on when
nobody is in the classroom, switch off the computer when you are not using it, etc.
Fan.
Make sure the fan is switched off when you are the last person in the classroom.
Food.
3 meals per day are provided (breakfast, lunch, dinner). Snacks in between meals are for your own
account.
All volunteers should help in the kitchen prepare the food. We will make a schedule for the next
coming weeks.
Cover food at all times when you are not using is. Make sure all the lits are on the jars, etc.
Do not eat or drink in the Media Center during classes!!
Do not throw away any food!!!!
Fridge.
Make sure the fridge (and freezer!!!!) is closed at all times!!
Internet.
A computer with internet is available in the Media Center.
Zantel vouchers can be bought at the shop. 1 hour internet is approximately 2,000 TSH. An
instruction of ‘How to use the Internet’ is available in the classroom.
Kitchen.
Volunteers and staff members are using the kitchen. Everybody is responsible for a clean kitchen.
Library.
Please treat the books in the library with care. Put the books back at the right place.
Lights.
Make sure all the lights are switched off when you leave your room/kitchen/courtyard.
Marlie’s House.
Only volunteers and staff members are allowed in Marlie’s House.
Mosquitoes.
All the beds have mosquito nets and all the rooms have been sprayed with bugspray. After sunset,
please use mosquito repellent on yourself.
Security.
Always close the door to Marlie’s House when you are the last person leaving the house.
Always close the door to Marlie’s House at night and switch of all the outside lights.

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Shoes
Please take off your shoes before you enter Marlie’s House (or any other house).
Soda.
Bottles of soda are available for 500 TSH at Salum’s shop. Empty bottles need to be taken back to the
shop by yourself! Save the bottle caps!
Solar lights.
Each room has a solar light in case there is no electricity. To make sure the lights are charged please
put them outside in the courtyard in the sun to charge every other day.
Staff & students.
All staffmembers and students (and other village people) are eager to learn more and are looking
forward to meet new people. You being here to teach, help and talk means a lot!
Storeroom.
Cleaning material like brooms and toiletcleaner are stored in the storeroom in Marlie’s House.
Stone Town.
We are more than willing to show you around in Stone Town the first time you want to go.
Toilets.
Use the toilet in your room. The toilet in the courtyard is for students.
After flushing, please make sure the string is pushed in so we are not wasting any water.
Towels.
Do not use the towels in the kitchen to clean the floors or the counter. These towels are for drying
your hands.
Trash.
Trash should be put in the blue trash bin in the courtyard.
Peels of fruit or vegetables should be put in the yellow container under the counter so that ants don’t
have a chance to get in there.
If the blue trash bin is full please make sure you take it outside so we can burn the trash.
Trash?
Even trash can be of value here.
Do not throw away any empty jars or bottles which contained jam, peanutbutter, butter, water,
tomato sauce, etc. We will use it again for any kind of things (glasses, art projects, etc.).
Also do not throw away old magazines. We can use them for other volunteers to read but also for
different art projects at preschool and art classes.
Washing
Soap (sabuni) can be bought at the shop. 1 kg of soap costs TSH 2,000.
The green basins in the kitchen can be used for washing your clothes, towels and bedsheets.
A washing line is available next to Marlie’s House.
Water.
Water is a scarce and valuable resource, please us it sparingly.
Always make sure that water is not left running unnecessarily (toilet, shower, kitchen and courtyard).
Drinking water: drinking water is available in the 2 big bottles at the counter. This is water treated
with medicine (WATERGUARD). For 1 big bottle you use ½ cap of WATERGUARD and leave it for half
an hour. After that you can drink it. Make sure there is enough drinking water in the fridge. When you
finish a bottle, make sure it is filled with water again.
Hot water: after boiling water, put the water in the big pink flask on the counter so we do not have to
boil it again and it saves electricity.
Water to do the dishes: make sure you always use the blue basin to do the dishes so we are not
wasting any water.

17
 Please insert or attach a
passport size photo. We will
use this to recognize you
when we pick you up and
also in case of emergency. If
you are returning this
PO BOX 4630, ZANZIBAR, TANZANIA application by email, please
compress the photo or make
www.creativesolutionszanzibar.co.tz sure it is relatively small in
creativesolutionszanzibar@yahoo.com terms of pixel size since our
server is so slow.

Volunteer Application

Name
Name you and Contact Information Date:
preferred to
be called
Mailing
Address:

Daytime Phone: Evening Phone: Mobile or Other Phone: Email Address

Dates you want to volunteer: Beginning date: Ending date:

(please spell out name of
month to avoid confusion)

Full Name as Information

Passport
it appears on
your
passport: First Middle Last

Passport Country: Date of

Number: Birth:
Place issued: Date issued: Expiration date:

Person
Name to Contact in Case of Emergency
Mailing Address:

Daytime Phone: Evening Phone Mobile or Other Phone Email Address:

Please tellInformation
Health us about any
aspect of your health that
may affect you during
your stay with us (back
pain, allergies, diabetes,
mental illness, etc.)

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Volunteer Interests Teaching English in: Teaching Computer Skills Special Projects/Other
What kind of Volunteer
Work would you like to do?
Please check all that apply.
Please use this space for
comments or a more
detailed description if
needed.

How did you hear about

CSRS?

Background
Education
Please briefly describe your
educational background
(e.g. degrees, field of study,
special training, etc.)
Work Experience
Please briefly describe your
work experience.

Please describe any

professional licenses,
awards or honors or special
skills or interests that you
might use as a volunteer.
Languages spoken

Accommodations
Our accommodations are Do you have
generally for double a roommate
occupancy rooms. you want to
share your
room with? If yes, Name:

Other Information
Other questions, information
about yourself, or anything
else you think we should
know?

Signature
I certify that these answers
are true and complete.
Please sign or if completing
on line, type your name to
indicate your agreement.

19
 CREATIVE SOLUTIONS (CSRS) VOLUNTEER LIABILITY AGREEMENT

I (full name) _____________________________ have voluntarily enrolled in a program for

volunteers sponsored by Creative Solutions (CSRS)

I will be volunteering from (date) ________ through__________.

I understand that travel and volunteer work in a developing region such as Zanzibar, other
parts of Tanzania and/or Kenya carries a risk of personal injury and property loss or damage.
It also may involve changes in plans, unexpected delays and limited access to some services.
I also understand that I am subject to the laws of the countries I am visiting, including those
of Immigration, and Creative Solutions (CSRS) can not be held accountable for the actions of
governments and their representatives.

I release and discharge Creative Solutions (CSRS), its officers, directors, employees,
volunteers and representatives from liability or injury, damage or loss arising out of the
arrangement or provisions of transportation, housing, food or any other service or goods
involved in the volunteer program.

I agree not to sue or make a claim against Creative Solutions (CSRS) or any co-sponsoring
organization and its officers, employees, directors, volunteers or representatives for any
liability, damage or loss incurred during or in connection with my participation in Creative
Solutions (CSRS) program. I do not release the above mentioned parties from liability for
willful or intentional acts.

I understand that the deposit for the program is non-refundable and will not be returned to
me. The remaining payment for participation in the program is due in advance and is not
refundable after I begin the program. I agree to Creative Solutions (CSRS) right to cancel the
program or to cancel my participation in the program, under reasonable circumstances, at any
time as long as all money I have paid to Creative Solutions (CSRS) is refunded to me.

I understand that Creative Solutions (CSRS) requires travel insurance and has provided me
with travel insurance information to make an informed decision.

I understand that I am participating in a volunteer program in a developing country and agree

to abide by the laws of the country, act in a respectful manner in the community, abide by
local customs and follow Creative Solutions (CSRS)’s rules and requirements for volunteers.
I understand that if I break this agreement I will be given two (2) warnings and if the same
behavior continues I will be asked to leave the program at my own expense. A serious
violation of the laws of the host country may result in my immediate removal from Creative
Solutions (CSRS)program at my own expense.
Signature Witness:

Print Name Print Name:

Date: Date:

20