Operational functions - Level 4 Communication - Level 4

Risk Management- Level 3 Decision Making - Level 4

Quality Management - Level 4 Influence - Level 3
Strategic Planning- Level 3 Developing others- Level 3

Functional Personal
Skills Skills

Management Technical
Skills Skills
Planning and organizing - Level 3 Manages through Process and Systems - Level 3
Problem Solving - Level 2 Applying Technology - Level 3
Teamwork & Collabration- Level 3 Data Management - Level 4
Project Management - Level 3 System Administration - Level 4
Team Leadership - Level 2

1) FUNCTIONAL SKILLS

Operations Functions (Level 4) – Ensures optimal functioning of all operations

 Managing day-to-day production and actual manufacturing of products or components

and .
 Increase production, assets capacity and flexibility while minimizing unnecessary
costs.
 Be responsible for production output and on-time shipping
 Allocate resources effectively and fully utilize assets to produce optimal results
 Waste management
 Ensuring policies and procedures are followed and take corrective actions wherever
required.

Risk Management (Level 4) – Designs strategies for Leads dealing with high-risk initiatives

 Anticipates the risks involved such as risks pertaining to employee health and safety,
Business interruption, Errors and omissions by employees, Product failure Risks.
 Conducts ongoing risk analysis, identifying the risks involved.
 Identifies possible scenarios regarding outcomes of various options for action.

Quality Management (Level 4) – Ensuring high levels of quality in processes

  Implementation, support, and management of practices for assuring that products and
processes adhere to specifications and standards.
 Conducting Internal quality audits.

Strategic Planning (Level 3) – Develops plans for the manufacturing units.

 Considers a range of factors in the planning process (e.g., costs, timing, customer
needs, resources available, etc.).
 Identifies and plans activities that will result in overall improvement to services.
 Challenges inefficient or ineffective work processes and offers constructive
alternatives.
 Anticipates issues and revises plans as required.

Conflict Management (Level 3 ) - Anticipates and addresses sources of potential conflict

 Address employees’ issues or grievances and administer collective bargaining

agreements

 Anticipates and takes action to avoid/reduce potential conflict (e.g., by encouraging

and supporting the various parties to get together and attempt to address the issues
themselves).
 Refocuses teams on the work and end-goals, and away from personality issues.

2) PERSONAL SKILLS

Communication (Level 4) – Communicates Complex messages

 Communicates complex issues clearly and credibly with widely varied audiences.
Uses varied communication systems, marketing methodologies and engagement and
awareness strategies to promote dialogue and shared understanding

 Anticipates reactions to messages and adapts communications accordingly.

 Delivers difficult or unpopular messages with clarity, tact and diplomacy.

Decision Making (Level 4) - Makes complex complex decisions in the face of ambiguitythe
absence of rules

 Makes complex decisions for which there are no set procedures.

 Balances competing priorities in reaching decisions.
 Develops solutions to problems, balancing the risks and implications across multiple
projects.
Recommends solutions in an environment of risk and ambiguity.
 Influence (Level 3 ) - Demonstrates the benefit of ideas

 Persuades others by drawing from experience and presenting multiple arguments in

order to support a position.and concrete examples.
 Builds on successful initiatives and best practices internal and external to the
organization to gain acceptance for ideas.
 Presents cost-benefit pros and cons and detailed analyses to emphasize the value of an
idea.

Developing Others (Level 3) – Promotes ongoing Learning and Development

 Helps team members develop their skills and abilities.

 Engages in development and career planning dialogues with employees.
 Works with employees and teams to define realistic yet challenging work goals.

3) MANAGEMENT SKILLS

Planning and Organizing Level 3

Must be able to plan and organize the work of the work-unit and groups, using goal setting, objectives,
targets, creating work schedules and work-plans with associated budgets and resources, according to
the Department’s procedures, in order to achieve the tasks, functions and results/outputs required of
the work-unit.

Behavioral Indicators:

1. Develops annual plans for the work unit.

2. Analyses goals and schedules component tasks accordingly.

3. Organizes and prioritizes tasks so they can be performed within the budget and to achieve the
most efficient use of time.

4. Sequences activities and develop schedules.

5. Identifies and allocates resources.

LEVEL III

• Taps into the resources of other work-units and departments, employing methods such as cross
functional teams to achieve results.

• Utilizes all departmental tools and “best practices” to enhance effectiveness and efficiency.

• Attends to and manages multiple tasks and projects by focusing on key priorities and delegating to
others.

• Assist others to plan and organize their work.

• Identifies and acts on opportunities to partner with other units in the Department to achieve desired
results.
Problem Solving Level 2

Must be able to solve problems by analyzing situations and apply critical thinking in order to resolve
problems and decide on courses of action and implement the solutions developed in order to
overcome problems and constraints. Must be able to define issues, problems and opportunities,
generate different courses of action, evaluate the constraints and risks associated with each
course of action identified and selects the viable option in order to address the problems and/or
opportunities identified.

Behavioral Indicators:

1. Creates relevant options for addressing problems/opportunities identified.

2. Identifies the constraints and risks associated with the options identified.

3. Identifies and evaluates the advantages/benefits associated with the options identified.

4. Considers and evaluates the alternative courses of action identified.

5. Selects an effective option, based on the information available at the time.

6. Acts decisively by committing the option chosen to a course of action.

LEVEL II

• Creates relevant options for addressing problems/opportunities identified.

• Identifies the constraints and risks associated with the options identified.

• Considers, evaluates and seeks others’ opinions for alternative courses of action.

• Selects an effective option, based on the information available at the time.

• Acts decisively by committing the option chosen to a course of action.

• Displays confidence in the decision made when challenged.

Team Work and Collaboration Level 3

Must be able to work co-operatively with other individuals and makes valued contributions to the
outputs of others in order to assist own team or project to achieve the required outputs.

Behavioral Indicators:

1. Co-operates with team members to resolve problems and achieve goals.

2. Participates in the development of team goals and plans.

3. Supports team members by encouraging participation and listening to other’s ideas.

4. Acknowledges other’s skills, experience, knowledge, creativity and contributions.

5. Keeps team members abreast of individual progress.

6. Shares information.

7. Addresses conflicts within the group without the help from the team leader.

8. Makes contributions that are valued by team members.

LEVEL III

• Actively supports and contribute to the efforts of other team members.

• Is flexible and can work with a wide variety of different people on different tasks.

• Creates a team spirit by speaking positively of others.

• Shares all relevant information and passes on additional information that may be important to other
team members.

• Encourages other team members to participate and facilitates when appropriate.

Project Management Level 3

Must be able to plan and manage projects, activity schedules, resource allocation, time scales and
timelines with associated budgets in order to deliver projects on time, within cost and at the
required quality level.

Behavioral Indicators:

1. Defines the project’s scope and objectives.

2. Develops and writes project charters.

3. Plan resources (time, money, materials, and consultants/service providers) for the execution of
project.

4. Implements, executes and monitors projects.

5. Re-plans or manages the re-planning of projects as part of daily project management.

6. Produces or manages the production of project deliverables or outputs that are within budget and
at the right quality levels.

LEVEL III

• Manages a large, complex and integrated project operating primarily in an integration role.

• Integrates products and services from different service providers, in a complex or large project.

• Manages a range of skill mixes and disciplines, manage across multiple sites/departments.

• Manages a third-party provider directly contracted to the Department or donor agency.

• Manages the contractual aspects ensuring all work was performed in accordance with the
contract.

• Establishes the project management processes and risk and control processes.

• Applies advanced techniques such as Goal Directed Project Management (GDPM), PERT and
Critical Path Analysis techniques to the overall project.

• Develops contingency plans for potential problems.

• Taps into a variety of resources to achieve results, such as cross–functional teams, developmental
assignments, etc.
• Manages and motivates project staff so that they remain enthusiastic and produce quality project
outputs despite project constraints and setbacks.

Team Leadership Level 2

Must be able to build cohesive and productive work and project teams in order to achieve the
required outputs, either as a work unit or as a component within the organization.

Behavioural Indicators:

1. Values the contribution of all team members.

2. Focuses own efforts on working with the team to achieve the desired results.

3. Participates in activities that lead to a sense of identity on projects.

4. Motivates and inspires others to self-empowerment and self-respect.

5. Evaluates performance of the team in order to ensure the achievement of the team’s objectives.

LEVEL II

• Recognizes the value of using teams to accomplish work-unit or the departmental objectives.

• Acts to build team spirit for purposes of promoting the effectiveness of the group or business
process.

• Discusses progress of projects periodically with the team to ensure the goals and objectives of the
team can be accomplished.

• Encourages groups to work together by agreeing the goals, processes, tasks and completion of
tasks.

• Applies group process skills to assist the team achieve their results.

• Recognizes and praises the team for their effort and achievements.

• Acts to promote good working relationships regardless of personal likes and dislikes.

• Encourages the achievement of results through teamwork, co-operation and collaboration

4) Technical Skills

Manages through Process and Systems Level 3

Designs practices, processes, and procedures necessary to get things done; simplifies complex
processes; gets more out of fewer resources; creates systems that manage themselves.

Behavioural Indicators:

1. Understands technology and the ways in which it can support the mission of the University
2. Ability to identify and integrate processes of various departments to create operational
efficiencies

3. Creates seamless transactions across functions and/or departments

4. Develops operational efficiencies

Level III

• Designs complex systems that can manage themselves or with little intervention

• Organizes people and activities while separating and combining tasks into an efficient workflow

• Expertly fashions both simple and complex systems for large groups or organizations

• Anticipates constraints or barriers, and incorporates energizers and safeguards to ensure smooth
operation without much oversight

• Creates opportunities for synergy and integration of workflow by using knowledge of the types of
people or groups involved

• Adeptly adjusts measurement of processes and systems

Applying Technology Level 3

Must be able to effectively evaluate, identify and use appropriate technologies in the workplace in
order to enhance productivity, efficiency, responsiveness and the quality of service provided in order
to aid the achievement of the organization’s goals and objectives.

Behavioural Indicators:

1. Identifies technological changes, scientific research, methodologies and automation options that
would support/enhance success in the achievement of objectives of the work-unit and the
Department.

2. Encourages staff to stay abreast and informed about technological changes, scientific research and
automation.

3. Applies evolving technologies and methodologies to the Department or work-unit’s needs.

4. Ensures that all staff is trained and competent to apply new technology.

5. Advises on the appropriate systems to use in the Department.

LEVEL III

• Promotes the use of new technologies and systems in the workplace to support key decision
makers, customers and stakeholders.

• Regularly evaluates the appropriateness of technological improvements and workplace tools and
products.

• Justifies investment in technology by conducting cost-effectiveness analyses.

• Establishes links between computerized workplace systems, customers and other computer
systems of the Department.

• Recommends the adoption of new technology and systems for the work-unit or work practices to
improve service delivery.

Data Management Level 4

Knowledge of the principles, procedures, and tools of data management, such as modelling
techniques, data backup, data recovery, data dictionaries, data warehousing, data mining, data
disposal, and data standardization processes.

Level IV

 Researches, interprets and applies a variety of principles, procedures and tools of data
management to resolve a wide range of problems.
 Assesses changed rules and regulations of data management and records management to
determine the impacts to business processes and procedures.
 Researches, interprets and applies a wide-variety of backup and recovery procedures to
resolve problems and/or issues.

System Administration Level 4

Plans and coordinates the installation, testing, operation, troubleshooting, and maintenance of
hardware and software systems.

Level IV

 Provides technical advice, guidance and recommendations on system operations and

maintenance of hardware and software systems.
 Uses extensive knowledge of hardware and software systems to analyse root causes of
system problems and resolve complex system issues.
 Develops exhaustive system test plans, executes tests, identifies and resolves system
problems.