MULTI-FACTOR AUTHENTICATION REQUIRED FOR PARTNER PORTAL

ANYCONNECT VPN
Goodyear will require all users of the remote Partner Portal AnyConnect VPN to utilize Multi-Factor Authentication
(MFA) as an added measure of security prior to gaining access.

MFA is often referred to as a two-step verification security measure where the user provides two authentication
methods to verify that they are who they say they are. This extra layer of protection can help prevent unauthorized
access into Goodyear’s network.

The MFA Implementation Schedule will occur by region as follows:

Region Portal Start Date Required Date

Americas Partnerportal.na.goodyear.com 08/11/2021 09/08/2021
Asia Pacific Partnerportal.ap.goodyear.com 08/18/2021 09/15/2021
EMEA Partnerportal.eu.goodyear.com 08/18/2021 09/15/2021

After the Start Date, any user that currently has MFA configured (e.g. already uses MFA for My365, SharePoint, SAP,
etc.) will need to authenticate when connecting to the Partner Portal AnyConnect VPN. Before the Required Date, all
users must configure MFA to connect to the AnyConnect VPN.

AnyConnect users must follow these steps to activate MFA and select an authentication method to securely gain
access through the AnyConnect VPN by the required date. Printing these instructions is recommended:

TO CONFIGURE MFA IN THE GOODYEAR ENVIRONMENT

1. First download the Microsoft Authenticator App from the app store for your mobile device.
2. Once downloaded, open the Microsoft Authenticator App, select “Add Account,” then select “Work or
School”. If asked, allow access to your phone camera, as you will need it for scanning the Activation QR
Code from your laptop screen.

3. Access Goodyear’s Self Service Portal site at: https://sts.goodyear.com/mfa . Use your current GOpass ID
and GOpass password to gain access. Confirm your language upon log-in.

4. Select “Mobile App” from the dropdown box.

5. Click the “Generate Activation Code” button.

6. Use your phone’s camera to scan the QR code that will appear on your laptop screen. Once the QR code is
successfully scanned, create and confirm a 4-digit PIN and click the “Authenticate Me Now” button.

7. You will then be prompted on your mobile phone to enter the PIN you created above and click Approve.

8. Next, select and Answer Security Questions. Choose questions and answers carefully, as they will be one
of the options you can use later in the verification process. Click “Continue” at the bottom of the screen to
be fully signed into the Self-Service Portal.

9. You are now ready to connect to the Partner Portal AnyConnect VPN using MFA.
 TO CONNECT TO PARTNER PORTAL
1. Open the Cisco AnyConnect VPN Client from the system tray or from the Windows Start Menu
2. Select partnerportal.<your region>.goodyear.com, then Connect.

3. When prompted, enter your GOpass password (Your userid should be pre-filled if you have a valid Goodyear
certificate installed.)

4. On your mobile device, you will be notified that you have received a sign in verification request. Open the
Microsoft Authenticator App, enter your 4-digit PIN and approve the sign in using the biometric option
(fingerprint or facial recognition) already set up on your device.

5. You should now be successfully connected to the Partner Portal.

OPTIONAL METHOD OF AUTHENTICATION – As an alternative to the biometric option, use the following additional
steps to change your method and utilize a randomly generated 6-digit code within the Authenticator App to
access the Partner Portal AnyConnect VPN.

1. Log back into https://sts.goodyear.com /MFA using your GOpass ID and GOpass password to gain access.
2. In the Goodyear MFA user portal, go to “My Account” and select “Change Method”. From the dropdown
selection of methods, choose “OATH Token”. Be sure to ”Save” after selecting this new method. Now when
prompted to authenticate, you will be required to type a 6-digit OATH token security code.

3. Follow the steps above to login to the Partner Portal, and after you enter your credentials into the AnyConnect
Client, you should see the following pop-up dialog box.

4. Open the Microsoft Authenticator App on your device and enter the 6-digit OATH code. (Spaces are not
required.) This code is re-generated every 30 seconds within the App.

Note: Although required to type in the 6-digit security code, the Microsoft Authenticator App will not utilize
data, incur roaming charges, or require Wi-Fi. If you have multiple accounts defined in the Authenticator App,
be sure to select your Goodyear GOpass ID to authenticate for Partner Portal.

For any questions or concerns, please contact the Goodyear Help Desk for assistance.