Jade C.

Cezar
OFA 31

1. Yourmanagement team decides to first address organizational citizenship and

employee engagement as drivers of high quality customer service.
 Think what your restaurant can do to enhance the engagement and citizenship
behaviors of your employees. Then identify your top three suggestions for the
restaurant. 

 Manage by example and clear your expectations.

 Provide them with good training, advance opportunities and benefits.
 Recognize and discuss their progress and growth.

These are my top three suggestions for the restaurant because your employees will be
able to know where they stand and know and measure their performance from time to
time. By providing these opportunities can help them be more effective to their
designated job, you will be able to know and improve their strengths and weaknesses.
Not only will it foster team building and engagement, but the greater good as well.

1. Your management team next decides that it will be important to minimize

dysfunctional employee behaviors if the restaurant is to succeed. 
 Think about what your restaurant can do to minimize the occurrence of these
destructive behaviors. Then identify top three suggestions for the restaurant.

 Conduct a 360 degree assessment.

 Set boundaries and behavioral expectations.
 Assert yourself.

In order to minimize the occurrence of destructive behaviors these suggestions would

be a great help. Approaches like these will lessen the occurrence of destructive
behaviors by detecting potential problems that may arise. Employees with destructive
behavior will be alarmed if the management inform potential candidates about core
competencies for a job promotion. As a manager, you have the right to set boundaries
and assert yourself in certain situation that may occur and expect them to interact
respectfully within the organization.