Nitin Malik

Quality Assurance Manager

(Health Insurance
Exchanges)

Experience Summary

Over 12 years of proven expertise in Quality Control and Quality Assurance in multiple domains including
Healthcare, E-commerce, E-Learning & Content Management. Contact Information
Extensive exposure of planning, execution and delivery of the small, medium and the large sized projects, 24041 Audubon Trail Dr.
co-ordination with the onshore clients/ counterparts on capacity and resource management. Aldie, VA 20105
571.485.0815
Expert at managing projects through their full life cycle, interfacing successfully with business
nitinmalik236@gmail.com
stakeholders and technical teams.
Expert at establishing formal QA processes and help organization transform from ‘Ad-hoc’ to ‘Measured’
state of QA/Testing practices.
Experience in creating testing practice, setting up the team, initial management, adoption of best
practices and hand holding the team.
 Excellent understanding of Software Development Life Cycle (SDLC) and importance of QA in development
Optum (UnitedHealth Group)
and maintenance of software application.
Current Designation: Sr.
Developed strong structured testing and analysis skills applicable to all stages of development life cycle.
Manager Quality Control
Exceptionally well organized with a track record that demonstrates self-motivation, creativity and
initiative to achieve both personal and corporate goals
Possess strong analytical and problem-solving skills, co-operative, result oriented with a quest to learn hCentive Inc.
new technologies within short span and undertake challenging tasks. QA Manager/Sr. Lead Quality
Analyst
HIPAA Privacy & Security Certified Professional
July 2014 – Jan 2016

Current Responsibilities Lead Quality Analyst

July 2014 – Jan 2016
Strategize and implement the role testing team plays within the Optum’s Health Insurance Exchange
product. This includes both functional and non-functional teams hCentive Inc Pvt Ltd (India)
Oversee and collaborate with offshore and onshore Development leads, QA leads, project managers for Sr. QA Consultant/Lead
sprint planning and Configuration and Deployment team for overall release and delivery of the Health Quality Analyst
Oct 2012 – July 2014
Insurance Exchange solution.
Act as a liaison between Optum’s Health Insurance Exchange product and state of Massachusetts and
New Mexico implementation teams to ensure that there are no conflicting priorities.
Participate and provide inputs in regular weekly, monthly and ad-hoc management level meetings with
Magic Software Pvt. Ltd.
other managers and executives on overall product strategy and future HIX (Health Insurance
(India)
Exchange) roadmap. Sr. Quality Assurance Analyst
Define and Implement quality assurance processes, best practices across QA function repeatable 3.8 Yr.’s (Mar’ 08 to Dec’11)
success.
Participate and provide inputs in regular weekly, monthly and ad-hoc management level meetings with
other managers and executives on overall product strategy and future HIX (Health Insurance Exchange)
roadmap.
Manage product cost estimations including the cost of human hours, the cost of equipment/test servers
as well as any contingency cost.
Review test scenarios, use cases, test cases for completeness and correctness. Ensure that all business use
cases are captured in the test cases.
Create product regression plans based on the defect that were reported by test teams and subsequently
fixed. Track defect life cycle from initiation to closure.
Mentor and lead Offshore and Onshore team members. Defining goals and ensuring that goals are
aligned and are in sync with organization and health insurance exchange product and
business/implementation needs.
Review and contribute towards documentation of project test plans, integration and system plans,
Educational Qualifications
traceability matrix, release notes, known issue lists and other test and release artifacts.
Identify staffing, training needs within the team and coordinate with recruitment team to fill up the  Master of Computer
positions within the HIX product and Implementation teams. Application.
Conduct Perform mid-year and yearly performance reviews of team members and provide performance  Bachelor of
ratings for promotions, salary hike recommendations. Computer
Continuous performance reviews of individual team members to identify performers and non-performers. Application
Define performance improvement plan (PIP) for non-performers; work with HR for personnel functions
like hiring as per resourcing needs, firing, and willful exits.
Current Role and Responsibilities
Technical Competencies
 Test Management
Test Link 1.9, Quality
Quality Assurance & Quality Control
Center, Team
Release Management
Foundation Server
 Standardization & Consolidation of processes  Release Roadmaps (TFS), HP ALM,
 Defining Test Strategies for E2E Testing  Entry & Exit Criteria SharePoint
 Monitoring & Controlling of Test and Release  Change Management
efforts Offshore  End User Trainings  Test Automation Tools
 Defect Triage, Test Reporting & Governance Selenium IDE, Selenium
WebDriver
Nitin Malik  RDBMS - MS SQL Server
Offshore (Sr. Manager Quality Onshore & ORACLE, Robomongo
Control)  Bug-Tracking Tools -
Test COE Environment Management Team Foundation
 Simplify processes, tools, andmethods, Server, JIRA, Bugzilla,
CI, DevOps
Onshore  Release & Deployments TFS and Rational Clear
 Removing what is not required, Continuous  Code Freeze & Change Control
efficiency and Qualityimprovements Quest, HP ALM
 Setup and Termination Requests
 Build a committed, high-performing QA team  Configuration
 Building Domain  Monitor server costs and utilizations.
Management Tools
and Test
Competency SVN, VSS, SharePoint
 Making Sure knowledge is retained and up to
date
Key Undertakings/Projects

Massachusetts Health Insurance Exchange

The Massachusetts Health Connector is the state's marketplace for QHP health and dental insurance along with obtaining an eligibility
determination or eligibility assessment for coverage under Medicaid or the Children’s Health Insurance Program (CHIP). The Health Connector
can help you shop for and enroll in insurance plans from leading health insurers in the State. You can also find out through the Health
Connector if you are eligible for any programs that help you pay for health insurance premiums and lower your out-of-pocket health care costs.

New Mexico Health Insurance Exchange

The New Mexico Health Insurance Exchange, also known as beWellnm, will be transitioning from Healthcare.gov to a State-Based Exchange for
plan year 2022. The transition is planned to occur for Open Enrollment Period beginning November 1st, 2021, for coverage effective in the year
2022. beWellnm is New Mexico’s health insurance Marketplace where individuals and small businesses can shop and compare health
insurance options and can get accessed for State Medicaid benefits.

Federal Facilitated Marketplace – (FFM - SHOP)

FFM assists qualified individuals (QIs) with purchasing affordable health insurance coverage or obtaining an eligibility determination or
eligibility assessment for coverage under Medicaid or the Children’s Health Insurance Program (CHIP). The SHOP solution helps qualified
employers with offering affordable health insurance coverage to their employees. It is our ready-to-deploy online marketplace solution for
States and is per Affordable Care Act (Obamacare). The product is completely reform compliant, highly configurable and is 508 compliant and
can integrate with various State and Federal systems.
Arkansas Health Insurance Marketplace (Integration` Test Lab)

As an integrated platform, the solution for AHIM was an integrated solution comprised of our proprietary solutions SSO (Single Sign On, Public
Health Insurance Exchange, WIG (WebInsure Gateway) and WFM (WebInsure Financial Management) coupled together for a ready-to-deploy
online marketplace solution for State of AK which is as per Affordable Care Act (Obamacare) mandate. The product is completely reform
compliant, highly configurable and is 508 compliant and can integrate with various State and Federal systems. The simple interface and easy
portal navigation ensure that individuals and SHOP customers have a seamless insurance shopping experience.

WebInsure Private Exchange (Health Alliance, Geisinger Health Plan)

WebInsure Private Exchange is a ready-to-deploy online marketplace solution for insurers aiming to develop a single online sales portal for all
their health products. The product is completely reform compliant and allows insurers to sell multi-carrier, multi-product offerings on a unified
online marketplace. WebInsure Private Exchange is an ACA/HIPAA compliant, “plug-and-play” platform that supports multi-carrier, multi-
product offerings, allowing insurers to sell their products to individual and businesses.