SUMMER TRAINING PROJECT REPORT

ON
“RECURITMENT AND DEVELOPMENT OF
FINANCIAL ADVISORS”.
MetLife INSURANCE COMPANY

Submitted In Partial Fulfillment Of

Requirement For The
Award of Degree
Bachelor of Business Administration
(BBA)

Submitted By Under the Guidance of

AASHA SHARMA Ms.AARUSHI MALHOTRA

Bharati Vidyapeeth UniversitySchool of Distance Education

Academic Study Center: BVIMR, New Delhi
Batch: 2008-2011
 STUDENT UNDERTAKING

I AASHA SHARMA have completed the Industrial Report on “METLIFE” under

the guidance of Ms. AARUSHI MALHOTRA in the partial fulfillment of the

requirement for the award of BBA of BVU, SDE, Academic Study Center

BVIMR, New Delhi.   This is an original piece of work & I have neither copied
and nor submitted it earlier elsewhere.

AASHA SHARMA
CERTIFICATE
CERTIFICATE
 ACKNOWLEDGMENT

I wish to express my profound gratitude to my faculty Ms. AARUSHI

MALHOTRA, who gave a hearing and understanding the various facts.

 

AASHA SHARMA
 
 TABLE OF CONENT

Chapter – 1 INTRODUCTION OF METLIFE

1.1 Industry Profile
1.2 The principle kinds of insurance are as follows
1.3 Insurance sector reforms
1.4 Needs for Life Insurance
1.5 Global Life Insurance Trends
1.6 Company Profile
1.7 Product
1.8 Marketing Tools
1.9 Corporate Objective
1.10 Future Plans
1.11 Swot Analysis
Chapter-2 RESEARCH METHODOLOGY
2.1 Research Methodology
2.2 Objective of the study
2.3 Source of Collection Data
2.4 limitations of The Study

Chapter-3 Data Analysis

Chapter-4 Finding & Recommendations

Chapter-5 Conclusion

. BIBLIOGRAPHY

. APPENDIX
 CHAPTER - 1
INDUSTRY PROFILE

1.1 History of insurance:

Insurance began as a way of reducing the risk of traders, as
early as 5000 BC and 4500 BC in. Life insurance dates only to ancient
Rome; "burial clubs" covered the cost of members' funeral expenses
and helped survivors monetarily. Modern life insurance started in late
17th century, originally as insurance for traders: merchants, ship
owners and underwriters met to discuss deals at Lloyd's Coffee House,
predecessor to the famous.

The first insurance company was formed in 1732, but it provided only
fire insurance. The sale of life insurance in the U.S. began in the late
1760s. The Synods in and created the Corporation for Relief of Poor
and Distressed Widows and Children of Presbyterian Ministers in
1759; Episcopalian priests organized a similar fund in 1769. Between
1787 and 1837 more than two dozen life insurance companies were
started, but fewer than half a dozen survived. Prior to, many insurance
companies in the United States for their owners, in response to bills
passed in 2001 and in 2003, the companies have been required to
search their records for such policies for example reported that
Nautilus sold 485slaveholder life insurance policies during a two-year
period in the 1840s; they added that their trustees voted to end the sale
of such policies 15 years before the General information:

Human have always sought securities. This quest for security

was an important motivating force in the earliest formation of families,
clans, tribes, and other groups. Indeed, groups have been the primary
source both emotional and physical security since the beginning of
humankind. They ensured a less volatile source of life necessities then
that which ensures isolated human & families could provide and help
their less fortunate members in the time of crises.
 Human today continue their quest to achieve security and
reduce risk uncertainty. We still rely on group for financial stability.
The group may be our employer, the government, or an insurance
company, but concept is the same. In some ways however, we today
are more vulnerable that our ancestors. The physical and economical
securities formerly provided by the tribes or extended family
diminished with industrialization. Our income dependent, wealth
acquiring lifestyle renders and our families more vulnerable to
environment and societal changes over which we have no control.

Humans are exposed to many serious perils, such as property

loss from fire or windstorm, and personal losses from incapacity and
death. All through individual cannot predict or completely prevent
such occurrences, they can provide for their financial effects.

Encyclopedia of finance and banking defines insurance as the

elimination of or protection against risk amenable to actual calculation,
voidance or reduction of losses occurring through misfortunes such as
death, fire, accident, tornado, shipwreck, etc. insurance is a contact
between an insurer and insured where by the insurer identifies the
insured against loss due to specific risks such as from fire, storm and
death. Insurance contracts require an agreement, considerations,
capacity, legality, compliance with the status of frauds and delivery.
Insurance is an integral part of most enterprises, risk management
program. Insurance does not prevent losses, it substitutes a small
certain loss (premium) for a possible or contingent large loss. The
insured is indemnified for the amount of loss, for the insured amount,
or for the face of his policy, in return for payment of periodic
premiums.
1.2 The principle kinds of insurance are as follows:

i. Life-term, ordinary, endowment, limited payment, group

industrial and annuities, with a variety of combinations of the
four basic forms.
ii. Fire & marine-fire, ocean marine, motor vehicle, inland
navigation, and transportation, tornado and windstorm,
sprinkler leakage, earthquake, riot and civil commotion,
explosion rain, hale, flood, aircraft, etc.
iii. Causality and surety -automobile liability, liability other than
automobile workers, compensation, fidelity and surety,
burglary and theft, automobile property damage, accident in 2
for a participation in dividends by all policy holders. In this way the
cost of insurance to the insured is reduced.
iv. Four classes of insurance business:
v. Life insurance
vi. Fire insurance
vii. Marine insurance
viii. Miscellaneous insurance.
1.2.1 Brief history of insurance sector in India:
The insurance sector in India has come full circle from being
open competitive market to nationalization and back to liberalized
market again. Tracing the developments in India, insurance sector
reveals the 360-degree turn witnessed over a period of almost two
centuries.
1818 – Oriental insurance company was established.
1870– Bombay Mutual Life Assurance Society, the first Indian life
insurance company started its business.
1912 – Indian life insurance companies act as the first statute to
regulate the life insurance business
1928 – The Indian insurance companies act enacted to enable the
government to collect statistical information about both life and non
life insurance business.
1938 – Earlier legislation consol dated and amended to by the
insurance act with the objective of protecting the interest of insuring
public.
1956 – 245 Indian and foreign insurers and provident societies taken
over by the central government were nationalized.
1.3 Insurance sector reforms:

In 1993 Malhotra committee, headed by former finance

secretary and RBI governor R N Malhotra was formed to evaluate the
Indian insurance industry and recommended its future direct on. The
Malhotra committee was set up with the objective of complimenting
the reforms initiated in the financial sector. Recommendation included
in the report submitted by the committee

Structure:

a. Government stake in the insurance companies to brought down

to 50%
b. Government should take over the wordings of GIC and its
subsidiaries, so that these subsidiaries can act as independent
companies.
c. All the insurance companies should be given greater freedom to
operate.
d. Competition:
e. Private companies with minimum paid up capital of Rs. 1
billion should be allowed to enter the industry; no company
should deal in both life and general insurance through single
entity.
f. Foreign companies may be allowed to enter the industry
collaboration with domestic companies.
g. Postal life insurance should be allowed to operate in rural areas
h. Only one state level life insurance company should be allowed
to operate in each state.
i. Regulatory body:
j. The insurance act should be changed
k. An insurance regulatory body should be set up.
l. Life insurers transact life insurance business; general insurers
transact the rest. No companies are permitted as per law.
m. Legislation (as on 1-4-2000):
 n. Insurance is a federal subject in India; the primary legislation
that deals with insurance business in India is;
o. Insurance Act, 1938 and Insurance Regulatory & Development
Authority Act, 1999
p. Fire and miscellaneous insurance business are predominant
motor and vehicle insurance is compulsory.
q. Tariff Advisory Committee (TAC) lays down tariff rates for
some of the general insurance products.

Customer Protection:

Insurance industry has ombudsmen in 12 cities. Each

ombudsman is empowered to redress customer grievances in respect of
insurance contracts on personal lines where the insurance amount is
less than 20 Lakhs, in accordance with the ombudsmen scheme.
Address can be obtained from the officers of LIC and other insurers.
1.4 NEED FOR LIFE INSURANCE

Maslow’s need hierarchy theory:

Making the person feel “SAFE” other expression of the need

for safety occur when individuals are confronted with real emergencies
e.g. accidents, war, crime, natural calamities, etc. once physical needs
are met, another set to motives, safety or security needs, become
motivates. The primary motivating force here is to ensure reasonable
degree of continuity, order, structure and predictability in once
environment. Maslow suggested that the safety needs are most readily
observed in infant and young children because of their relative’s
helplessness and dependence on adults.

Security needs in original context co-related to such factors as

job security, salary increment, safe working conditions, unionization
and lobbying for prospective registration.

Risk and uncertainty are part of life great adventures accident,

illness, thefts, natural disaster. They are built into the working of
universe, waiting to happen. Insurance that is main answer to the
vagaries of life. If you cannot beat the manmade and natural
calamities, wealth, at least be prepared for them and aftermath.

Insurance is contract between two parties one is insurer

(insurance company) and insured (the person or entity seeking the
coverage). Where the insurer agrees to pay the insured for the financial
loses arising out of any unforeseen events in return for a regular
payment of the premium.

These unforeseen events are determined as risk and that is why

insurance is called is the risk cover. Hence the insurance is the
essential means to financially compensate for loses that life throws at
people- corporate and otherwise.

India at glance:
a. Economy: India is 5th largest economy in the world in terms of
purchase.
b. GDP Growth rate: over 6% per year on an average for the last
decade.
c. Savings rate: around 26% of GDP
d. Estimated middle class population: 300 million
e. Insured population: 70 million
f. India has an enormous middle class that can afford to by life,
health and disability and pens on plan products. The level of
penetration of life insurance in India compared to other
developed nations can be judged by a comparison of per capita
life premium.
1.5 GLOBAL LIFE INSURANCE TRENDS
Country life premium per capita U.S. $ in 1994
JAPAN 3817

UK 1280
USA 964

INDIA 800

Life insurance market in India

INDIAN COMPANY FOREIGN COMPANY

HDFC Standard life

Tata Group AIG

Bajaj Allianz

Max India New York

IDBI Principal
SBI Alliance Capital

Bajaj Allianz Chubb

Cholamandalam Axa
ICICI Prudential
Vysa Bank ING

Spic Met Life

Sanmar Group GIO of Australia

Life insurance statistics:

Table showing premium collection by various insurance companies
CO 200 200 %
MP 6- 7- GR
AN 07( 08( OW
Y RS. RS. TH
IN IN
 MI MI
N.) N.)
Kota 352 127 260
k .1 1.2 .98
Mahi
ndra
Bajaj 633 179 183
Allia .89 7.0 .50
nz 5
ING 179 726 311
Vays .59 .27 .16
a
AM 63. 278 341
P 15 .82 .51
San
mar
SBI 718 195 172
Life .81 9.0 .53
1
Tata 522 180 515
AIG .08 1.5 .07
5
ICIC 364 750 106
I 1.0 9.1 .23
Prud 7 0
entia
l
Birla 129 449 247
Sun 5.6 8.6 .20
Life 8 2
Aviv 134 771 427
a .66 .38 .84
Max 673 131 95.
New .14 4.8 34
York 8
Met 76. 233 203
Life 99 .82 .70
 HDF 129 209 61.
C 3.1 3.3 88
Stan 4 3
dard
Priva 958 242 153
te 1 54. .15
total 64
LIC 159 162 1.9
767 746 3
.62 .87
TOT 169 187 10.
AL 348 101 48
.92 .5

Table showing market share of life insurance companies

COMPANY 2006-07 2007-08 (IN
(IN %) %)
HDFC 0.76 1.12
Standard
Bajaj 0.37 0.96
Allianz
ING Vaysa 0.1 0.39
AMP 0.04 0.15
Sanmar
SBI Life 0.42 1.05
Tata AIG 0.31 0.96
ICICI 2.15 4.01
Prudential
Birla Sun 0.77 2.4
Life
Aviva 0.08 0.41
Max New 0.4 0.7
York
Met Life 0.05 0.12
LIC 94.34 87.05

TOTAL 100 100

Registration of Indian insurance companies

The registration of Indian insurance companies involves the following
contents
a. Requisition for the registration
b. Application for registration
c. Renewal of certificates of registration
d. Action in case default
e. Certificates to existing insurer

1.6 COMPANY PROFILE OF MET LIFE INSURANCE

COMPANY LTD.

MetLife (India)

MetLife India Insurance Company Limited (MetLife) is an affiliate of

MetLife, Inc. and was incorporated as a joint venture between MetLife
International Holdings, Inc., The Jammu and Kashmir Bank, M.
Pallonji and Co. Private Limited and other private investors. MetLife is
one of the fastest growing life insurance companies in the country. It
serves its customers by offering a range of innovative products to
individuals and group customers at more than 600 locations through its
bank partners and company-owned offices. MetLife has more than
50,000 Financial Advisors, who help customers achieve peace of mind
across the length and breadth of the country.

MetLife, Inc., through its affiliates, reaches more than 70 million customers in the
Americas, Asia Pacific and Europe. Affiliated companies, outside of India, include
the number one life insurer in the United States (based on life insurance inforce), with
over 140 years of experience and relationships with more than 90 of the top one
hundred FORTUNE 500® companies.

The MetLife companies offer life insurance, annuities, automobile and home
insurance, retail banking and other financial services to individuals, as well as group
insurance, reinsurance and retirement and savings products and services to
corporations and other institutions Celebrating 140 years, MetLife, Inc. is a leading
provider of insurance and financial services with operations throughout the United
States and the Latin America, Europe, and Asia Pacific regions. Through its domestic
and international subsidiaries and affiliates, MetLife, Inc. reaches more than 70
million customers around the world and MetLife is the largest life insurer in the
United States (based on life insurance in-force).
 FACT SHEET
 Founded 2001
 Started Operations FY 2001-02
 Headquarters Bangalore, India
 World Wide Web Address www.metlife.co.in
 Managing Director Rajesh Relan
 Employees 7688
 Financial Advisors 56,072

 Banc assurance Tie-Ups 5 (J&K

BankBank/Dhanalakshmi
Bank/Karnataka
Bank/Barclays)
 Number Of Products Over 20 products

 Presence Through 192 offices in 131 cities

MetLife Offices

 Presence Through Bank 1910 offices in 686 cities

Partners

1.6.1 INSURANCE
Celebrating 140 years, MetLife, Inc. is a leading provider of insurance
and financial services with operations throughout the United States and
the Latin America, Europe, and Asia Pacific regions.  Through its
domestic and international subsidiaries and affiliates, MetLife, Inc.
reaches more than 70 million customers around the world and MetLife
is the largest life insurer in the United States (based on life insurance
in-force).
 The MetLife companies offer life insurance, annuities, auto and home
insurance, retail banking and other financial services to individuals, as
well as group insurance and retirement & savings products and
services to corporations and other institutions. 

I. 139 years Legacy of helping build Financial Freedom for all

Fortune 500 Company
II. Indian Operation started on April 11th 2001
III. MetLife India is a result of Joint Venture between MetLife
International ,J&K Bank and other investors
IV. Among the Top Five private player in Insurance Sector in India
V. Strong force of 25,000 Financial advisors
VI. MetLife in India is headquartered in Bangalore
VII. Present in 72 Cities through 90 Offices.
VIII. In Partnership with many Banks i.e. Barclays, UTI, J&K Bank
etc
IX. MetLife means more than Life Insurance. It’s about the
celebration of life, beginning and the financial freedom that
leads to life significance

1.7 PRODUCT
Multi-Purpose Plans
For ever changing needs in life ULIP
-Met Smart Plus
-Met Smart Premier
Protection Plans
Ensure that your obligations are meant in the event of death
and Disability.
-Met Suraksha
 -Met Mortgage
Accumulation Plans Assist in funding child’s education, Marriages etc
:Whole Life :Endowment
-Met 100
Retirement Plans
Provide additional income to supplement savings.
-Met Pension
-Met Advantage Plus

1.7.1 MET LIFE KEYS STRENGHS

Financial Expertise

As a joint venture of leading financial services groups, metlife has the financial
expertise required to manage young-term investments safely and efficiently.
Range of Solutions

We have a range of individual and group solutions, which can be easily customised to
specific needs. Our group solutions have been designed to offer you complete
flexibility combined with a low charging structure.

Track Record so far

Our gross premium income, for the year ending March 31, 2008 stood at Rs. 4,859
crores and new business premium income .The company has covered over 9, 59,000
lives year ending March 31, 2008.
1.8 MARKETING TOOLS
1.8.1 Tele Marketing - Direct Marketing in which sales person uses
telephone to solicit prospective customers to buy product and services.

1.8.2 Database Marketing - Analyze customer database and use the

results to form future projection that help to improve efficiency and
develop new products

1.8.3 Ban assurance -Selling of insurance through a bank’s established

distribution channels. Penetrating rural market using Ban assurance
Medium only.
1.9 CORPORATE OBJECTIVE

Our Vision
'The most successful and admired life insurance company, which
means that we are the most trusted company, the easiest to deal with,
offer the best value for money, and set the standards in the industry'.
'The most obvious choice for all'.

OUR MISSION Our Roadmap starts with our mission, which is

enduring. It declares our purposes a company and serves as the
standard against which we weigh our actions and decisions by 2010,
provide 5 million customers in India world-class solutions for financial
security and in the process add significant value to our shareholders,
associates and society.

Our Values

Values that we observe while we work:

.Integrity
.Innovation
.Teamwork
.Joy and Simplicity
Accolades and Recognition

.Rated by 'Business world' as 'India's Most Respected Private Life

Insurance Company' in 2004.
.Rated as the "Best New Insurer - 2003" by Outlook Money
magazine,India number 1 personal finance magazine
1.10 SWOT ANALYSIS

Strength

With over 139 years of experience MetLife have approximately US $ 3.3 trillion of
life insurance in force.

(a) Brands image, Business Experience and Innovate products.

(b) Has tie up bands like AXIS ,J&K BARCLAYS, KANATKA BANK.
(c) Service quality which is the crux of their mission.
(d) Paid-up capital of RS 1500 cr as on 2008 which shows company
dependability.
(e) Very less charge on ULIP plans as compare to other insurance players.

Weakness

Many competitors in the market of same products by the title and difference in
premium and offerings.

a. Sustainable to risk associated with investments in money market.

b. Very less network branches due to which it difficulty for customer to make
payment easily .
c. Not focusing on consumer awarness mainly concentrating on personal selling.
d. More focusing in urban areas not touching rural area which has a very good
potential market for insurance sector.
e. Lacking in advertisement due to which they are not able to cover large area or
lagre number of customer.
Opportunities

a. Huge market is lileterally untapped out of estimated 320 million insurable

markets only 20% of the population insured.
b. Death insurance & pension schemes < an estimated market potential of
approximately $ 15 billon
c. Nearly 70% of the Indian population is without life health and non insurance.
d. Per capital life insurance premium in India in 2004 was $16 as compared to
the world average $292.
e. Strong economic growth with increase in affluence and rising risk awareness
leading to rapid growth in he insurance sector.

Threats

a. Entry of many other private companies with equally strong experience and
financial strength of foreign partners making the competition difficult and
saturating the urban market .(e.g idbi ,fortis insurance and more.)
b. Current government policies do not encourage gross domestic saving ,if the
tax liability of the service ,the customer will have little money to invest.
c. LIC has woken up from sleep and following : competitive strategies its ,huge
surplus in life funds gives a capability to lodge price was.
1.10.1. FACTORS FOR SUCCESS

(a) Strong Parental SupporT

(b) MetLife benefit from parent Company’s Global presence
(c) Proven Track Record
(d) International Standard of Customer Service
(e) Using Technology as Business Enabler
(f) Uses a Software Module called AURA which automatically process
an insurance proposal and issue the policy. It ensures quick turnaround
time and accuracy
(g) Using Full Time Agents on Commission basis
(h) Agents are Full Time Working on Commission basis
(i) Reduce Fixed Cost
(j) Major Advertisement Campaign
(k) Internet
(l) Television and other Audio Mediums
(m) Telemarketing
(n) Referrals
(o) Personalization of Product and Services
(p) Penetrating untapped Semi urban and rural market
1.11 FUTURE PLANS
(A) Goal of 5 million customers by 2010
(B) Further Expand operations to Class B and Class C cities and part of
rural India .
(C) Aggressive Growth plans of 100% yoy for next 2-3 years.
(D) To capture a market share of 5% in Indian Insurance Sector
(E) MetLife International plans to increase its stake in the Indian
Subsidiary
11.1.1 .TAX BENEFITS
INC GRO HOW METL
OME SS MUC IFE
TAX ANN H PLAN
SEC UAL TAX S
TION SAL CAN
ARY YOU
SAVE
?
Sec. Acro Upto All the
80C ss Rs. life
All 33,990 insura
inco saved nce
me on plans.
Slabs invest
ment
of
Rs.
1,00,0
00.
Sec. Acro Upto All the
80 ss all Rs. pensio
CCC inco 33,990 n
me saved plans.
slabs on
. Invest
ment
of
Rs.1,0
0,000.
Sec. Acro Upto All the
80 ss all Rs. health
D* inco 3,399 insura
me saved nce
 slabs on riders
Invest availab
ment le with
of the
Rs. conven
10,000 tional
. plans.
TOT
AL Rs37,389
SAVI
NGS Rs. 33,990 under Sec. 80C and under Sec. 80 CCC ,
POSS Rs.3,399 under Sec. 80 D, calculated for a male with
IBLE gross annual income
** exceeding Rs. 10,00,000.
Sec. Under Sec. 10(10D), the benefits you receive are
10 completely tax-free, subject to the conditions laid
(10) down therein.
D
 CHAPTER – 2
RESEARCH OBJECTIVE

2.1 RESEARCH OBJECTIVE

Research methodology is a way to systematically solve the research

problem. It may be understood as a science of studying how research is
done scientifically. It involves data collection techniques, the method
of analysis of data, their interpretation and final summarization.

(a) The basic objective is to know the process of recruiting

Financial Advisors in the company.

(b) Identifying key areas which need improvement

2.1.1 RESEARCH DESIGN:

Explorative Research as well as Descriptive type of Research has been

used.

1. Explorative Research

The explorative research has helped to determine the best research

design, data collection and selection of subjects. The reliance of
exploratory research on secondary research, such as qualitative
approaches: informal discussions with employees, management and
more formal approaches through in-depth interviews, questionnaire has
given a significant insight into the given situation.
2. Descriptive research

On the other hand descriptive research has helped to determine “how,

where, when and what “of the situation. Therefore descriptive research
has been used here to get the maximum amount of the information.
2.2 OBJECTIVES OF THE STUDY:

The main objective of the study is to know the actual problem of lapses
and loopholes in the whole system/process,The following objectives
were set of the study:

1) To find the discrepancy in the data for the rest of the modes.
2) To know the factors responsible for the lapsed policies.
3) To go for the revival of the policies
2.2.1 SCOPE OF THE STUDY

By this study the company will come to know:-

(a)The issues related to new business processing at branch office.

(b) The limitations regarding the working of MetLife staff.

(c) Company image and acceptability of the products in the market.
(d) About the market position of Company in comparison with other
Insurance companies.
(e) About the availability of its products in the Market and services at
the time same.

2.2.2 .SIGNIFICANCE OF THE STUDY

(A) The project directly deals with interaction with the staff and few
customers of the customers of MetLife Srinagar. So this project helps
me to understand the corporate communication system.

(B) This study is helpful to find out the sales trends of the MetLife
products and its effect on consumers value.

(C) This study makes me understand how the challenging situations are
handled.

This study provides an insight to the company that what kind of

strategy must beadopted in order to increase the sales, reduce the
OTCR rejection rates and ultimately how to increase the market
position of the company
 2.3 SOURCE OF THE DATA COLLECTION
The data was collected by meeting the respondents. The purpose of this
study was explained to them in brief and then the questionnaire was
administered to them.

There are two types of data collection methods:

Primary Data: In research primary data is collected from all respective

areas. In my report the primary data are collected from questionnaire
and personal interview of the employee.

Secondary Data : In my report the secondary data are collection Internet

and journels.
2.4 LIMITATIONS OF THE STUDY
(2.4.1) Psychological Constraints: Most of the persons who were
interviewed felt disturbed while responding to questions during their
work hours; hence they made it a point to finish off answering the
questionnaire as soon as possible. Had they spent a little more time on
introspecting on each question the result would have been better.

(2.4.2) Constraints regarding confidential Issues : Most of the

interviewed persons where reluctant to give information.

(2.4.3) DATA INTERPRETATION: After the data collection process,

it was essential to interpret them to figure out the result. The data
collected are expressed with the help of Bar graphs and Pie- Chart.
 CHAPTER -4
DATA ANAYSIS

1..What is your qualification?

(a) Below High School 8

(b) High School 13
(c)Intermediate 14
(d) Above the Intermediate 25

Below High
School, 8 Below High School
Above
Intermidiate, 25 High School, 13 High School
Intermidiate
Intermidiate, 14 Above Intermidiate

INTERRETATION
When I asked them about their qualification to the 50 respondent 8
people said that they have qualification below high school, 13 people
passed high school and 14 people passed intermediate and the other 25
people have above intermediate qualification.
2.Are you interested in Insurance sector?

(a) Yes 27
(b) No 23

No, 23
Yes
No
Yes, 27

INTERPRETATION
By this question we know that above the 50% respondent have
interests in insurance sector, so we say that the people are interested to
do a job in this sector

3. Why do you want to join this sector?

(a) Money 9
(b) Better opportunity in future 15
(c) It is an honorable business 14
(d) Best facility 12
 Money & Growth, 12 Money, 9 Money
Best opportunity in future
It's a honourable job
Best opportunity in
It's a honourable job, Money & Growth
future , 15
14

INTERPRETATION
When I asked this question this question to the respondent 9 people say
that they want to join this for earning money and 15 want to join it for
better opportunities in the future, 14 say that it is a honorable business
so they want to join it and 12 say that by it we get best facility because
it is a medium to get a best job in any insurance company.

4. Do you have any experience in this sector?

(a) Yes 19
(b) No 31

Yes, 19

Yes
No

No, 31
INTERPRETATION
When I asked this question 31 people say that they have not any
experience in insurance sector, only 19 people have experience in the
insurance sector.

5 .How many years you work in this sector?

(a) 1 years 7
(b) 2 years 5
(c) 3 years 3
(d) Above 3 years 4

Above 3 Years,
4 1 Years
1 Years, 7
2 years
3 Years, 3 3 Years
2 years, 5 Above 3 Years

INTRPRETATION
When I asked this question to those people who have experience in this
sector that how many years they work in this sector 7 people say they
work 1 year in this sector, 5 say 2 years, 3 say 3 years and 4 say that
they work in this sector above 3 years. We see that more people work
less in this sector.
6.In which field of insurance you work?

(a) General insurance 8

(b) Life Insurance 11

General
Insurance, 8 General Insurance
Life Insurance, Life Insurance
11

INTERPRETATION
There are 2 types of insurance first General insurance for motors and
non-living things and second is life insurance for living thing or
person. When I asked this question most of people say that they work
in the life insurance. 11 people work in the life insurance and 8 people
say that they work in the general insurance.

7. Why you want to left that organization?

(a) Conflict in the organization 3

(b) Better opportunities 8
(c) Facilities 5
(d) Some personal problem 3
 Conflict in the
Some personal Conflict in the organization
problem, 3 organization, 3
Better opportunities

Facilities, 5 Facilities
Better
opportunities, 8 Some personal problem

INTERPRETATION
When I asked those 19 people that why they want to left that
organization 3 people say due to the conflict in the organization, 8
people say that for better opportunities.

8.Would you like to work in the MetLife Insurance Company?

(a) Yes 40
(b) No 10

No, 10
Yes
No
Yes, 40
INTERPRETATION
When I asked this question to the respondent I got positive response
from the respondent 40 people said yes. Only 10 people say no we do
not like work in this organization.

9.Why you choose the MetLife insurance company?

(a) Money 7
(b) Better opportunities 16
(c) Best Facilities 8
(d) It is a growing company 9

It is a
growing Money
company,
9 Money, 7 Better
opportunities
Best Best facilities
Better
facilities, 8
opportuniti
It is a growing
es, 16
company

INTERPRETATION
When I asked this question 16 people want to join it for better
opportunities they say that in this company we get best opportunities
for them self, 7 people want to join it for money, 8 people like its
facilities and 9 people join it that it is a growing company in the market
from others.
10.Do you have any life insurance policy?

(a) Yes 32
(b) No 18

No, 18

Yes
No

Yes, 32

INTERPRETATION
Out of 50 people, 32 say that they have a policy himself, 18 people say
that they have not any policy.

If a person has not a policy than he can not put his point to other that
they take him seriously, they say when you not have then how you say
it good.

11. Do you want join it as a part time job?

(a) Yes 28
(b) No 12
 No, 12
Yes
No
Yes, 28

INTERPRETATION
In this question 28 respondents say yes that they want to join it as a
part time job, other 12 respondent say no that they want to join it as a
profession.
Most of person wants to join it as part time job because they are
already to do some thing other.
 CHAPTER -4
FINDING & RECOMENDATION

(A) In the insurance sector the people come for join as a financial
advisor they have not more qualification most of people have
qualification below intermediate.

So it is important that company choose that person for financial

advisor, who have better education and he have more knowledge about
the market.

(B) After looking into the Strength, weakness,

opportunities and threats, it is being observed that it has a nice build up
with the other bank assurance but it itself is promoting less

(C).Persons are interested in insurance sector for work they like it for
its facilities. People give positive response when I asked him that are
they interested in insurance sector. So if the company gives more
facilities tjen the people join it and they take more interest in it.
(D) There are unlimited scope in the insurance sector in India, but for
MetLife in order to create a market share and to make the market feel
of their presence, there are lot of improvements have to be done like
creating more branches to make it visible in t h e m a r k e t .

(E) When I asked them that why they want to join it most of people
join it for better opportunities, few people join it for money but some
people join it that it is an honorable business. So if the company gives
the more opportunities to financial advisor as like incentive, award,
promotion etc. many people join it.

(F) When I asked that they have any experience then less people said that they have
experience in this sector. It means less people already work in this sector. So if the
companies give more attention then they get more people for work in the company.
(G) As the people think that insurance is a tool to protect their family & a tax saving
device. They are aware of the fact & 89 realizing its, importance. There is a large
potential for insurance in India.

(H) People work in this sector less time, those people who have
experience they worked less time more people work in this sector
below 3 years.

(I) There are tow types of insurance held in the field first General Insurance for motor
and second is Life Insurance for men, more people have experience in the life
insurance it is a benefit for the company that more people can join it as a job.

(J) Met Life India Insurance is leading with several companies’ policies it should be
easy for them to penetrate into the market and secure a good position if they pay
greater attention to the service part provided to their customer and thereby forming a
long and trusted relationship.

(K) Those person who are work already in a other organization they
want ot left that organization some people say due to conflict in the
organization, some say that the can not get more opportunities in that
organization, some say for money and some say that they have some
personal problem for leaving the organization. It means if the
organization improves these facilities then the organization attract
more experience people in the organization.

(L) More people want to join the MetLife insurance company. Its
means the company have more value in the market and it gives more
facility instead of others companies.
(M) More people want to join this company due to its facilities and
opportunities which are given to the financial advisors. So its
impartment that company try to provides more facilities that more
people join it.

(N) Many people have a insurance policy it so that they are aware with
it and think that it is so impartment the people.

(O )Many people join it as a part time job due to some reason so it is

necessary that company provides him facilities according him because
they work when they get the time.
 CHAPTER -5
CONCULSION

CONCLUSION:
BRAND, the brand of MetLife Insurance appeals to growing middle-income group. It
has the support of an aggressive foreign bank at its back; Its market position is strong
Shareholders return has grown by 7times and more till date.

MetLifeLife Insurance maintains the position of word leading Cash

Management Provider. Its improved product proposition attracts one
and all; it is one of the most profitable MNC in India. It is a
multicultural organization providing good support of efficient 2.5 the
market:

(a) Expansion of Customer base

(b)
 Improvement in Quality of the Services
(c)
 Increased Customer Satisfaction
(d)
 Consistent Business Growth
(e)Increase in Profitability
(f)Retaining The Customer
(g)Choose the best Financial Advisors
(h)Develop the Financial Advisor’s skills.
(i)Give the opportunities them in the organization
 BIBLIOGRAPHY

1. Principles of Marketing Management- Phillip Kotler

2. www.metlife.com
3. Product Brochures
4. Old Database
5. www.google.co.in (its related website)
6. www.nurcindia.com
7. www.irda.co.in
 APPENDIX

QUESTONNAORE
:- Personal detail of respondent
Name……………………………………………………………………
….
Designation……………………………………………………………..
Department…………………………………………………………….

1. What is your qualification?

(a) High School
(b) Intermediate
(c) Graduation
(d) Bellow the High School

2. Are you interested in Insurance sector?

(a) Yes
(b) No

3. Why you want to join this sector?

(a) Money
(b) Better opportunity in future
(c) It is an honorable business
(d) Best facility

4. Do you have any experience in this sector?

(a) Yes
(b) No

5. How many years you work in this sector?

(a) 2 years
(b) 3 years
 (c) 4 years
(d) 5 years

6. In which sector you work?

(a) General insurance
(b) Life Insurance

7. Why you want to leave that organization?

(a) Conflict in the organization
(b) Better opportunities
(c) Facilities
(d) Some personal problem

8. Would you like to work in the MetLife Insurance Company?

(a) Yes
(b) No

9. Why you choose the MetLife insurance company?

(a) Money
(b) Better opportunities
(c) Best Facilities
(d) It is a growing company

10. Do you have any life insurance policy?

A- Yes B- No

11. Do you want join it as a part time job?

(a) Yes
(b) No