1.Why do a front desk clerk ask the guests name rather than say ‘what can do for you?

-It’s because the client or guest is have a reservation or have an appointment

2. Why do we need to include the surname of the guest if he/she has it in either registration or
reservation sheet?

- because if they have same first name then the last name they to the guest

3. What is the purpose of guest folio?

The purpose of guest folio is to record each entry of guest transaction and to recording process

4.How can u say that a guest has a confirmed reservation?

If personal information are given don’t have confirmation on the arrived

5. How can u say that a guest has confirmed reservation?

- They confirmed that they will arrived in that particular day

6. When can we consider a guest has confirmed reservation?

-if the guest are fully paid or halt of the charge

7.What is the purpose of conducting what you call “sell the hotel”

-To promote the hotel through their business strategy and marketing

8. What are the important information that we need to get from the guest during confirmed
reservation?

- Date and time that they will be arrived and the date that they will check out

9. Is it necessary to always bring a bell cart every time a guest check ins?

- yes because some guest have many luggages

10. Why do a bell boy need to ask the guest to sign the check out slip as they leave?

-because to confirmed what are the things of the luggages and the bell boy are not responsible in ther
things
ROOM SUGGESTION WITH ROOM SUGGESTION ROOM SUGGESTION WITH QUATATION C
QUATATION A WITH QUATATION B

Presidential suite it’s For the 10 guest are For tantueco family we offer single
20,000.00 good for 2-6 double deluxe room deluxe room for only 2,000.00 and you
persons for Mr tantueco the price is 5,000.00 want an extra bed you charge rate worth
family and you want an and you want an of 700.00 per night
extra bed you charge rate extra bed you charge
worth of 700.00 per night rate worth of 700.00
per night

For the guests are junior For the family of mr. Single for the 10 guests we offer single
suite room its only Tantueco are family deluxe room worth of 3,000.00 and you
15,000.00 you have 10 room for 8,000.00 want an extra bed you charge rate worth
and you want an extra and you want an of 700.00 per night
bed you charge rate extra bed you charge
worth of 700.00 per night rate worth of 700.00
per night