St.

Paul College of Ilocos Sur

Department of Business and Technology I Hospitality and Tourism Management Programs

JOB SATISFACTION OF EMPLOYEES IN SELECTED

RESTAURANTS IN VIGAN CITY DURING COVID 19

Presented to the Faculty of the Department of Business and Technology Hospitality and
Tourism Management Programs St. Paul College of Ilocos Sur

(Member: St. Paul University System)

St. Paul Avenue,2727 Bantay, Ilocos Sur

In Partial Fulfillment of the Course Requirements for the Degree

Bachelor of Science in Hospitality Management

Bachelor of Science in Tourism Management

SHIELA MAE B. ROSAL

MICAELA CASSANDRA ARICHETA

SHANNELLE UPANO

ELOISE JOY DUMAG

CARLOS JOSEPH ORATE

2021

Assessed Level of Job Satisfaction of Employee’s in Selected Restaurants in Vigan City during Covid 19 I 1
 St. Paul College of Ilocos Sur
Department of Business and Technology I Hospitality and Tourism Management Programs

APPROVAL SHEET

This research study entitled “Job Satisfaction of Employees in selected Restaurants in

Vigan City During Covid 19” prepared and submitted by, Shiela Mae B. Rosal, Micaela

Cassandra Aricheta, Shannelle Upano, Eloise Joy Dumag , and Carlos Joseph Orate, in

partial fulfillment of the requirements in Research Project. And has been examined and

recommended for oral examination.

MR. ARIES JAY R S. FULE

Research Instructor

Approved by the tribunal of Oral Defense with a grade of _____%

Chairman

Member Member

Accepted in partial fulfillment of the requirement in Research Project.

MS. KATRINA JOY NAVAL

Vice President for Academics

Assessed Level of Job Satisfaction of Employee’s in Selected Restaurants in Vigan City during Covid 19 I 2
 St. Paul College of Ilocos Sur
Department of Business and Technology I Hospitality and Tourism Management Programs

ACKNOWLEDGEMENT

The researchers wish to express their outmost thanks and gratitude to the following for
their generous help, unending support and encouragement in the making and completing this
study, for without them, this masterpiece would not have been made possible.

To our parents for their unending support- financially, morally and spiritually during the
process of this study.

To Mr. Aries Jay Fule, our instructor in this subject for motivating us to pursuance of
this study.

To Mr. Diether Rafanan, our adviser for his presence in giving us valuable suggestions
and for sharing us his time for the pursuance of this study.

To Dr. Darren Avila, Ms. Shantel Alquiza, Mr. Melanio Rojas and Atty. Jett Pano, for
sharing their knowledge in making this study.

To our respondents for spending their time and effort in answering our questionnaires.

And above all to our Almighty God, for bestowing us good health and courage to finish
this study from the finish line.

Assessed Level of Job Satisfaction of Employee’s in Selected Restaurants in Vigan City during Covid 19 I 3
 St. Paul College of Ilocos Sur
Department of Business and Technology I Hospitality and Tourism Management Programs

DEDICATION

This simple piece of work is heartily dedicated to all our inspirations in life.

To our parents Mr. and Mrs. Vitaliano Rosal, Mr. and Mrs Conrado Sol,Mr. and
Mrs. Edmund Dumag, who have done all their efforts and sacrifices in order to achieve
our goals.

To our brothers and sisters for their unending support and to our relatives and
benefactors, whose sacrifices are beyond compare.

To our friends who have shared their full encouragement for the
accomplishment of this study,

To our friends who spice us.

To our SPCIS Sisters for their untiring support, love and guidance.

Above All, to our Almighty God for giving us countless blessings of wisdom and
determination to face difficulties we encountered in the accomplishment of this study.

This simple masterpiece is made for all of you! Thank you so much!

“Sham”
“Mica”
“Shannelle”
“Eloise”
“CJ”

Assessed Level of Job Satisfaction of Employee’s in Selected Restaurants in Vigan City during Covid 19 I 4
 St. Paul College of Ilocos Sur
Department of Business and Technology I Hospitality and Tourism Management Programs

TABLE OF CONTENTS

PRELIMINARY PAGES

Certification…………………………………………………………………………………….

Approval Page………………………………………………………………………………….

Dedication………………………………………………………………………………………

Acknowledgement……………………………………………………………………………...

Table of Contents………………………………………………………………………………

List of Tables……………………………………………………………………………………

Abstract………………………………………………………………………………………….

Chapter I – The Problem

Introduction……………………………………………………………………………

Statement of the Problem…………………………………………………………...

Statement of Hypothesis…………………………………………………………….

Scope and Delimitation…………………………………………………………….

Significance of the Study………………………………………………………….

Conceptual Framework…………………………………………………………….

Operational Terms………………………………………………………………….

Chapter II – Review of Related Literature

Chapter III - Methodology,

Chapter V – Summary, Conclusions and Recommendations

Summary…………………………………………………………………………….

Findings…………………………………………………………………………......

Conclusions………………………………………………………………………..

Recommendations………………………………………………………………..

Assessed Level of Job Satisfaction of Employee’s in Selected Restaurants in Vigan City during Covid 19 I 5
 St. Paul College of Ilocos Sur
Department of Business and Technology I Hospitality and Tourism Management Programs

BIBLIOGRAPHY ………………………………………………………………………….

APPENDDICES……………………………………………………………………………

CURRICULUM VITAE…………………………………………………………………….

Assessed Level of Job Satisfaction of Employee’s in Selected Restaurants in Vigan City during Covid 19 I 6