Quality Management in

Construction Projects
1
Dr.
Dr. Nabil
Nabil El Sawalhi
Sawalhi

1
• Overview of Quality
• 1.1 Quality History
• 1.2 Quality Definition
• 1.3 Quality Inspection
• 1.4 Quality Control
Control
• 1.5 Quality Assurance
Assurance
•
1.6 Quality Engineering
• 1.7 Quality Management
Management
• 1.8 Quality Gurus

2
• 1.9 Total Quality Management
• 1.10 Quality Function Deployment
• 1.11 Six Sigma
• 1.12 TRIZ.
• 1.13 Quality in Use of CAD Software
• 1.14 Value Methodology
•
1.15 Integrated Quality Management
• 1.16 Quality in Construction Projects
• 1.17 Assessment of Quality

3
 Quality Definition
• The Americ
American
an Society
Society fo
forr Quality (A
(ASQ)
SQ) gloss
glossary
ary
defines quality as
• A subjective term for which, each person has his
or her own definition.
• In technical usage, quality can have two
meanings:
• 1. The characteristics of a product or service that
bear on its ability to satisfy sta
stated
ted or implied
needs.
• 2. A produc
productt or service free of deficiencie
deficiencies.
s.

4
• The International Organization for
Standardization
Standardization (ISO, 1994a) defines quality
qu ality as

“the totality of characteristics

bears on its ability of an entity that
ab ility to satisfy stated or implied
needs.”