ANUP

TRIPATHI
Front Office Team Leader
PROFILE ABOUT ME
Passionate hotelier with 6.10 years of diverse experience with various
National & international chains . specialized in front office Seeking the
opportunity to fill R es er vation s Exec utive with a growing organization. High-
energy focused on promoting customer satisfaction through exceptional
service and maintaining outstanding hotel accommodations. Consistently
Karjat Mumbai delivers first-rate service and fosters positive relationships with guests to
promote customer satisfaction and loyalty .operations. Proven history of
+919630001833 turning sick and low periods into profitable one, in, late departures, no shows.,
streamlining front office including loyalty recognition, enrolments, overall guests
scores and metrics in concern of front office department, Headed a team after
anupt12@rediffmail.com lockdown for 20 Days when end of July 20 till mid of August20 when some room
has been started coordinated with all departments & with all the protocols of
Covid-19 Smoothly .Rostering, Attendance and team building exercise.
AWARDS & HONOURS

Awarded appreciation WORKING EXPERINCE

letter .

SKILLS March2019
Front Office Team Leader (Acting Duty Manager) - Current
Time Management
Guest Experience Karjat ,Mumbai Maharashtra.

Champion
During lockdown got opportunity to understand all process of reservations. Handling
Loyalty Champion all amendments & refund queries due to covid-19 lockdown .heading associates &
Rostering supervisors ensuring Shift Functioning is Smooth .
Handling shift in the absence of Duty Manager .
Group planning
Roster management training and development conducting daily briefings conducting
Attendance town hall shift & day shifts .
Resolves guest grievance quickly, efficiently, and courteously. are met, problem
solving, guest disputes, being emergency contact in situations for entire hotel.
COMPUTER PROFICIENCY
Room allocation and planning for the future arrivals. Detailed information regarding
Microsoft Windows arrivals and room requirements.

Windows 10 Elemental in handling high occupancy in 206 room inventory.

Windows all Greets the VIP guests of the hotel. As directed by the Front Office Manager, Performs
special services for VIP Guest’s .
Applications
Working on key metrics, loyalty enrolments, loyalty recognition, overall
Opera
Night Audit, Day Closing Reconciling Of accounts, batch closing ,Liaoning.
I.D.S Forms, Foreign National Reporting where necessary. Ensuring employees .
Onity Guest love, check in check out and other experiences in concern of front office.
Microsoft Office Responsible for the department cost and budget, making indent for department store.
Visi online
Outlook

LANGUAGES (Group of Hotels) March 2017

Front Office Executive, Indore . March 2019
English
Room allocation and planning situations for entire hotel for the future arrivals.
Learning French
Detailed information regarding arrivals and room requirements.
Hindi Night Audit, day closing reconciling of accounts, batch closing, Liaoning.
Avadhi planning, handling concierge, bell, operator, front desk and back office team.
Working as a Floor Manager. Handling 33 rooms all guest queries of the floor in a
shift.
Elemental in handling high occupancy in 214 room inventory.
 PERSONAL INTERESTS
Attending departmental training, meeting & briefings .
Learning New things Taking care of Group arrival, departure & Group billing.
Learn foreign languages Taking care of all VIP movements in the hotel. Escort` VIP guest and make sure their
stay is comfortable throughout.
Making New Friends
Responsible for training all the new staffs in the department and scheduling the training
Listening to Music calendar for the month.
Responsible for the department cost and budget, making indent for department store.
Foreign National Reporting where necessary. Ensuring employees recognition and
motivation, preparing month end reporting.

DND, NLO, Scanty baggage, sleep out process, audit, assisting concierge and
PERSONAL INFORMATION report making, capturing addressing guest feedback etc.
Date of birth 19/10/1993
Gender - Male
Nationality - Indian
( The Apeejay Surrendra Group) MaY 2016
Height -180 C.M Front Office Supervisor , Chennai Tamil Nadu . March 2017

Marital Status: Unmarried Shift and day planning, Ensuring shift operations are carried out Smoothly

Permanent Address and closing is done in timely manner. day closing, reconciling of accounts
such as BTC, Credit Cards, TA Vouchers etc, batch closing, liaising with accounts to
H No. 146 Krishna
ensure timely invoices delivery, no difference in transaction or taxes etc..
Mandir Ghera
Vijayward no 2 Jagdalpur & guest recognition and motivation, ensuring check in and check out .
410201 (C.G) carried out with wow experience adhering to company's guidelines .
DND, NLO, Scanty baggage, sleep out process, audit, assisting concierge and
escorting, & cashiering.

MaY 2015
Front Office Associate Goa . MaY 2016

Meeting& Handling International Guest Like Uaa , Russian , UK etc.

Shift operations including check in, check out, cashiering, reservations,
Operator, concierge, bell desk.
Ensuring smooth guest arrival from pick up to rooming, closing shifts.
including credit card, btc and all mode of payment reconciliation. Guest greeting,
recognition, maintaining standards, night audit, Preparing reports.

MaY 2014

Front Office Assistant, Raipur. MaY 2015

Shift operations including check in, check out, cashiering, reservations,

Operator, concierge, bell desk.
Ensuring smooth guest arrival from pick up to rooming, closing shifts.
including credit card, btc and all mode of payment reconciliation. Guest greeting,
recognition, maintaining standards, night audit, Preparing reports.

INTERNSHIPS

Dec 2012

Industrial Training

Agra Uttar Pradesh MaY 2013

Worked as a on the Industrial trainee at all the levels and departments to

understand hotel functioning. 6 months of rigorous training to get in sync with
hotel operations Real Projects, case studies and experiences Target based
day to day performance Covered all the departments including Purchase,.
 EDUCATION

Completed M.B.A from RVD University Rajasthan 2014-2016.

Completed B.H.M FROM Amity University Lucknow -2011-2014.
Completed Higher secondary From TVM School C.G Board -2011.
Completed High School From TVM School C.G Board -2009.

I CAREER HIGHLIGHTS

Optimized front office processes, strengthen key controls, enhanced checks and
balances, resulted growth in room revenue and reputation of the hotel across partners
channels such as TripAdvisor. Increased
office such as Loyalty enrolments, recognition, over all guest love, check in
check out, experiences and more.
Handling transportation and travel department along with gym, pool, spa, Valet .
Departmental Loyalty Champion and Guest Experience Champion.

REFERENCE

Mr. Ashley Christensen (F.O.M At Marriott International) Mobile No.

7892153213

DECLARATION

hereby declare that the information contained herein is true and correct to
the best of my knowledge and belief.
Date

.
Anup Tripathi Karjat Mumbai