Six Sigma Improve phase

PRACTICALITY MATRIX
analysis
Matrix Diagram
ALTERNATIVE SOLUTIONS CRITERIA (Rating: 1-10; 10 ashighest)
RANK
F I S U AD Total
1. 7 7 4 7 10 35 2

2. 5 6 5 6 10 32 3

3. 3 5 6 5 10 29 4

4. 6 10 10 10 10 46 1

4 8 3 8 10 33 2
1.
5 9 5 9 10 38 1
1. 4 7 2 7 7 27 2
6 8 4 9 9 36 1

1. 2 4 7 4 10 27 2

2. 3 3 8 3 10 28 1

5 2 7 1 7 22 2

8 4 9 2 9 32 1

– – – – –
 Impact Effort Matrix

Impact- Objective:
Sponsor:
Stakeholder:
Reduce the time it takes to deliver Lunch Orders
Manager
Waitstaff

Effort Hard Easy

Matrix
High Impact Customers tell theirfriends Customers discover
about long waittime their feedback is
valued

Lose long-timecustomers Bahama Bistro

gains reputation
Low Impact of being
Have to "customer
reduce centric"
staffing
levels
 Threats & Opportunities Matrix

ProjectObjective:

Project Sponsor:

Project Stakeholder:

Threats Opportunities
If We Don't Do Something If We Do Take Action

Short Term
(Less
Than 6
Months)

Long Term
(More
Than 6
Months)
 Threats & Opportunities Matrix

Project Objective: Reduce the time it takes to deliver lunch orders

Project Sponsor: Manager

Project Stakeholder: Waitstaff

Threats Opportunities
If We Don't DoSomething If We Do TakeAction

Customers tell friends Customers

Short Term about the long discovertheir
(Less Than 6 waittimes feedback is
Months) valued

Lose long-time

customers Have to
Bahama Bistro gainsreputation
of being"customer-centric"
Long Term
reduce staffinglevels
(More
Than 6
Months)