The document outlines the roles and responsibilities for several positions: Marketing Manager, Business Development Manager, Operations Manager, Quality Analyst, HR Manager, and Software Engineer. The Marketing Manager is responsible for offline and online marketing events, lead generation, and brand building. The Business Development Manager focuses on sales, client counseling, and maintaining a sales pipeline. The Operations Manager oversees customer management, student performance, issue resolution, and using data to improve outcomes.
The document outlines the roles and responsibilities for several positions: Marketing Manager, Business Development Manager, Operations Manager, Quality Analyst, HR Manager, and Software Engineer. The Marketing Manager is responsible for offline and online marketing events, lead generation, and brand building. The Business Development Manager focuses on sales, client counseling, and maintaining a sales pipeline. The Operations Manager oversees customer management, student performance, issue resolution, and using data to improve outcomes.
The document outlines the roles and responsibilities for several positions: Marketing Manager, Business Development Manager, Operations Manager, Quality Analyst, HR Manager, and Software Engineer. The Marketing Manager is responsible for offline and online marketing events, lead generation, and brand building. The Business Development Manager focuses on sales, client counseling, and maintaining a sales pipeline. The Operations Manager oversees customer management, student performance, issue resolution, and using data to improve outcomes.
The document outlines the roles and responsibilities for several positions: Marketing Manager, Business Development Manager, Operations Manager, Quality Analyst, HR Manager, and Software Engineer. The Marketing Manager is responsible for offline and online marketing events, lead generation, and brand building. The Business Development Manager focuses on sales, client counseling, and maintaining a sales pipeline. The Operations Manager oversees customer management, student performance, issue resolution, and using data to improve outcomes.
● Design and implement offline and online marketing events. ● BTL ATL activations across India. ● Generate new leads through E-Marketing. ● Handling leads & sales. ● Planning and handling all brand building & marketing activities. ● Study the market scenario for specific projects. ● Handling leads queries regarding Real School events. ● Generate the sales through the BDE team. ● Maintaining leads data in a systematic way.
2. Business Development Manager/Sr. Manager:
Roles & Responsibilities:
● Making multiple outbound calls to potential clients, closing sales and working with the clients through the closing process ● Counsel students / parents about UFaber courses & products. ● Collaborating with management on sales goals, planning, and forecasting sales ● Maintaining short and long - term business development plans ● Maintaining a pipeline of all sales administration using CRM software
3. Operations Manager/Sr. Manager:
Roles and Responsibilities:
● Relationship Management or a direct consumer relationship management role ● Customer management experience including rethinking best practices and dealing with issues and escalations ● Leadership experience, handling and being responsible for the performance of 5-6 Student Managers (both in-office and remote teams) ● Oversee and be responsible for the success of the students under the ownership of the team ● Use reports, feedback from students to proactively identify issues and deal with complaints brilliantly ● Can work with Data and use data to figure out the best course of action ● Is comfortable working in a fast-paced entrepreneurial environment and work with ambiguity, open to sharing ideas
4. Quality Analyst/Sr. Analyst:’
Roles & Responsibilities:
● The primary task of the quality analyst is call monitoring and providing actionable insight. ● Through call monitoring, they need to gather information to help improve executive’s performance. ● As he or she monitors the call, they have an evaluation form that will be used to capture the information. ● Need to prepare weekly & monthly Audit reports.
5. HR Manager/Sr. Manager:
Roles & Responsibilities:
● Setting objectives for the HR team and tracking progress.
● Developing compensation and benefits plans. ● Developing and implementing HR strategies and initiatives aligned with the overall business strategy. ● Bridging management and employee relations by addressing demands, grievances or other issues. ● Managing the recruitment and selection process.
6. Software Engineer/ Sr. Software Engineer:
Roles and responsibilities:
● Work with developers to design algorithms and flowcharts. ● Produce clean, efficient code based on specifications. ● Integrate software components and third-party programs. ● Verify and deploy programs and systems. ● Troubleshoot, debug and upgrade existing software. ● Gather and evaluate user feedback. ● Recommend and execute improvements. ● Create technical documentation for reference and reporting.