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Answer As Many Questions As Possible: Tips To Complete Account Recovery Steps
Answer As Many Questions As Possible: Tips To Complete Account Recovery Steps
If you already tried to recover your account and got a "Google couldn't verify this account belongs to you"
message, you can try again.
Passwords
If you're asked for the last password you remember, enter the most recent one you recall.
• If don't remember your last password: Use a previous one that you do remember. The more recent it was,
the better.
• If you can't con dently recall any previous passwords: Take your best guess.
• Look for a sign-up email. If you can get your email for the account, search for a welcome message from
Google or Gmail. If you can't, check for a veri cation email on another account that you used then.
• Ask your contacts. If you use Gmail, ask friends and family when they rst got an email from your
account.
• Think about related events or purchases. Try to remember if you created your account when you:
• Had an important life event, like graduating.
• Bought a new device. Look for any receipts or contracts that could be helpful.
If you can't nd out the date, take your best guess.
• A recovery email address helps you get back in and is where we send you security noti cations.
• An alternate email address is one you can use to sign in.
• A contact email address is where you get information about most Google services you use.
• You're traveling.
• You get a speci c error message.
• You think your account was compromised because of malware or another reason.
• You changed your password last week and can't remember it.
If your description matches the information we have, this similarity can help your case.
Help
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