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Jean Carlos Da Silva: Objectives: IT SUPPORT
Jean Carlos Da Silva: Objectives: IT SUPPORT
Objectives: IT SUPPORT
• A competent IT support professional with a proven track record of providing specialist technical and help desk
support.
• Extensive experience of working in the frontline helping clients and colleagues resolve complex technical IT
issues.
• Analysis, Validation, and Application of patches, hotfix, and service packs on Windows servers.
• Possessing excellent client facing skills, natural problem solving and analytical skills and able to contribute to
the development of best practice.
Academic Qualifications
Work Experience
05/2019 - Current IBM – Hortolandia – SP, System Administrator
• Expertise in server migration (8k +) (Windows and RedHat) to a new VMware environment.
• Troubleshooting post-migration incidents;
• Participant in the implementation of Agile Transformation;
• Conversion from physical to virtual machines (P2V), troubleshooting, conferences, validation of requirements.
06/2014 - 03/2016 IBM – Hortolandia – SP, Blues System Specialist
• Performed the technical analysis of Windows servers, service in identification and troubleshooting.
• Experience in virtual environments, using VMware and Citrix XenApp platforms, performing Troubleshooting in
all network technologies of Itaú Bank.
• Windows Server Update Services to manage and deploy software patches.
• Managed and supported multiple domain Active Directory.
04/2014 - 06/2014 Ativa TS – (Contractor) - Mogi Mirim –SP, Senior Infrastructure Technician
• Responsible for the management of facilities and uninstallation of equipment, control and monitoring activities
in the Data Center.
• Control and monitoring of the activities in the Data Center environment.
• It monitored the quality of services rendered by outsourced, receiving and checking equipment delivery, to
ensure the security, organization and stability of the Itaú Bank client.
Languages
English – Intermediate II
Portuguese – Mother Language
Extracurricular courses