Information Technology

Position Description
For assistance completing this form, contact your supervisor/manager or your Human Resources (HR) Office. Complete
form, obtain all signatures, scan and save using the following naming convention: [Agency/Institution]_IT_[Position
Number]_[Date: YYYYMMDD]. Example: DSHS_IT_0480_20150621.
Position Information
Agency/HE Institution, Division, Unit Action
DOH/HTS/SDPS/Business Services Section Update

Class Code and Title Current Salary Range

486PM – IT Project Management - Manager 10IT

Proposed Class Code and Title Proposed Salary Range

Enter text. Enter text.

Agency/HE Institution Position Number HRMS Position Number (if applicable)

71056111 Enter text.

Project Title (if applicable) Assignment Pay

Enter text. Dual Language ☐ Other ☐ Enter text.

Incumbent’s Name (If filled position) Address Where Position Is Located (Duty Station)
Darrell Price Tumwater, WA

Work Schedule HR Approved Overtime Eligible

Part Time ☐ Full Time ☒ Yes ☐ No ☒
Position represented by a Master Agreement:
Yes ☐ No ☒ Position has an approved In-Training Plan: Yes ☐ No ☒
If yes, list Master Agreement: If yes, attach Position Description for each In-Training Level
Choose Agreement.

Supervisor’s/Manager’s Name and Title Supervisor’s/Manager’s Phone

Rachel Johnston, Director Solutions Design and Project Support 360-236-4448

Date Completed Date Previous Position Description Approved

Primary Job Family (select one) Secondary Job Family (select one, if applicable)
8. IT Project Management 8. IT Project Management

Organizational Structure (Attach an organizational chart.)

Summarize the functions of the position’s division/unit and how this position fits into the organizational structure.
Health Technology Solutions (HTS) is the central organization within the Department of Health (DOH) that serves the
Information Technology (IT) needs of almost 1,800 employees and 400 IT systems. DOH has five program divisions –
Environmental Public Health, Emergency Preparedness and Response, Disease Control and Health Statistics, Health
Systems Quality Assurance, Prevention and Community Health – plus agency central administration. HTS is led by the
DOH Chief Information Officer (CIO) who reports to the Chief of Staff.

This position oversees all functions within the Project Management Office (PMO) and reports to the Director of Solutions
Design and Project Support (SDPS).

The Manager of the Project Manager Office is accountable for the direction and operation of the Project Management
Office (PMO) with a team of 23 IT professionals, including 2 supervisors. This position is responsible for setting
OFM 12-082 (3/31/17) Information Technology Position Description Page 1
 standards and directing skilled project managers in leading IT projects that range from single division projects to large,
complex projects across divisions, across the enterprise-wide and/or external stakeholders, public health partners,
citizens of Washington State and projects that include oversight by the state’s Office of the Chief Information Officer
(OCIO).
Position Objective
Describe the main purpose of the position and the type and nature of the work performed.
This position is responsible for staff supervision and management of the PMO. As such it is responsible for developing
goals and objectives and developing action plans to achieve these goals and objectives. The position is responsible for
ensuring strategic alignment of projects with agency and technical strategies, supervising PMO staff, allocating staff
resources to projects, setting and adjusting priorities and developing, monitoring and evaluation key performance
indicators to continually improve PMO services.

This position works from both a strategic and tactical operational perspective with full understanding and consideration of
strategic implications of the decisions that are made at a tactical level. They do this by managing and guiding two
supervisors in the areas of project management duties and operations performed by the IT technical staff. The position
mentors and coaches these supervisors and staff to make decisions around technical IT issues or problems.

This position is responsible for applying their advanced knowledge of project management standards and principles to
plan, coordinate and manage projects and the work of the PMO while ensuring alignment with agency and IT strategy,
goals and objectives.

This position is responsible for guidance, documentation and metrics related to practices around the management and
implementation of projects across the department. This position oversees the projects throughout the project
management lifecycle (Initiation- planning – execution – monitoring and controlling – closing). This position is responsible
for all areas of project management to include consistent management of scope, schedule, costs, quality, staffing
resources, communication, risk, procurement, stakeholder engagement and integration.

By providing IT expertise and strategic thinking, this position helps to set strategic and tactical direction, provides input
into policies, and supports the Division’s and Department’s mission. This position may also participate on other
department program management teams as needed.

This position supports the mission of the department by:

 Managing staff that deliver innovative systems in support of public health and department business needs
 Meeting or exceeding expectations of public health and business professionals served
 Implementing accurate and sustainable best practices
 Achieving goals and objectives in a timely and cost-effective manner
 Ensuring compliance with department, state and federal policies and regulations.

Assigned Work Activities (Duties and Tasks)

Describe the duties and tasks, and underline the essential functions. Task statements should describe the action
performed; to whom or what; using what tools, equipment, methods, and/or processes; and the final product or
outcome.

For more guidance, see Essential Functions Guide and Examples of Work Statements
List the assigned work in order of importance including the final product or outcome for each, with essential
functions underlined.
Management and Supervision of assigned IT Staff
 Manage IT resources to assure appropriate and optimum use of the staff and resources and enhance the
effectiveness of employees.
 Provides direction, allocates resources, communicates priorities, and manages the Business Services Section
staff.
 Ensures employees are recognized for their successes.
OFM 12-082 (3/31/17) Information Technology Position Description Page 2
  Manage supervisory staff; provide coaching, mentoring and support to assist in improving their abilities as
effective supervisors.
 Facilitate and conduct effective, lawful hiring practices following all related department policies or collective
bargaining agreements, through careful screening, effective interviews, and complete reference checking to
recommend the best candidate for vacant IT positions.
 Support effective communications throughout the organization.
 Support division processes by ensuring staff understand, follow and are accountable to those processes.
 Organizes, facilitates and leads staff meetings, lead meetings and others as needed to facilitate communication
with IT staff, plan and develop tactical implementation plans to be carried out by assigned IT staff.
 Maintain the highest standards of personal/professional and ethical conduct and support the state’s goals for a
diverse workforce.
Outcome
Staff are managed in a way that they feel supported, understand their roles, understand how they fit into the overall goals
of the department and are held accountable. Staff feel that DOH and the PMO are an employer of choice.
Management of the Project Management Office (PMO)
 As a strategic partner makes strategic decisions or recommendations to the HTS leadership team that
significantly influence agency policy in the area of project management.
 Sets PMO goals and objectives and leads staff to meet them.
 Manages, prioritizes and oversees the IT project management function within DOH. Provides decision-making
and issue resolution for agency-wide projects, some of which are mission critical.
 Conducts analysis of staff resources and develops both short and long term plans for the PMO.
 Determines current and future resources needed to support the IT project portfolio today and in the future.
Presents recommendations to senior IT and division leadership. This includes looking at expected outcomes and
aligning resources to achieve long term goals with the appropriate resource allocation.
 Leads a team of project managers who are assigned to lead and manage individual projects. Ensures
coordination with stakeholders and functional IT areas for all projects. Coordinates with Project Managers closely
to ensure project implementations meet customer needs, expectations and quality goals.
 Establishes and continuously improves the tools, templates and practices used by the project management
team. Reviews project management services and initiates new or revises current policies, procedures or
methods as identified.
 Manages the project oversight relationship with the state Office of the Chief Information Officer (OCIO), Health &
Human Services (HHS) Coalition, the Department of Enterprise Services (DES) and the Technology Services
Board (TSB). It ensures that the conditions placed upon approved projects are monitored and that follow-up
activities occur in a timely manner.
 Ensures project managers projects’ Investment Plans or other external approval documents submitted by the
department to OCIO, DES and TSB, or others reflect thorough and best practice-based project planning.
 Provides oversight of IT resources to assure appropriate and optimum use of the staff and resources and
enhance the effectiveness of employees. Support effective communications throughout the organization.
Maintain the highest standards of personal/professional and ethical conduct and support the state’s goals for a
diverse workforce.
 Alerts senior management of issues and risks that arise on any IT projects and develop mitigation strategies and
plans to address said issues and risks.
 Negotiates and manages interactions with vendors who are contracted to develop and/or install systems as part
of IT projects.
 Serves as a key advisor for project management to the SDPS Director and others as assigned, for the planning,
organizing, and oversight of information technology work performed by the IT Team in particular and DOH IT
policies and procedures in general.
Outcomes
The PMO has goals and objectives that align with the agency’s strategic plan. PMO work plans are developed, prioritized
and measured. Continual service improvements are identified and acted upon. Projects are aligned to the department’s
strategic plan, are completed on time, within scope and within costs. Projects, when implemented, meet the needs of the
office, division or department.
Leadership & Communications
 Serve as a key advisor to the DOH Chief Information Officer for the planning, organizing, oversight of information
technology work performed by HTS and DOH IT policies and procedures that support projects and operations.
 Serve as a key advisor to the Director of SDPS and the HTS Leadership Team and others as assigned, this
OFM 12-082 (3/31/17) Information Technology Position Description Page 3
 includes department Office Directors, and management units for the planning, organizing, oversight of
information technology work performed by the PMO in particular and DOH IT policies and procedures in general.
This includes updating senior staff on proposed regulatory changes by the state or federal government in
policies and procedures that will primarily affect HTS, and/or the department.
 Serve as a key advisor to the agency Information Governance Group on project management topics to aid in
decision making.
 Makes strategic decisions and recommendations in the area of project management that can have significant
impact to the department and its policies and procedures.
 Implements customer support and communication strategies, processes, guidelines, standards, policies and
procedures for HTS.
 Coordinate and collaborate effectively with internal and external stakeholders, including but not limited to HTS
management, supervisors and staff, department management units, program staff, contractors, IT staff working
on projects, and federal representatives.
 Represent HTS and the department when working with other agencies.
 Makes recommendations to the HTS Leadership Team to help determine policy, strategic, and tactical planning
that affects the IT direction of the department.
 Participate as a member of the IT Solutions Team, helping make technology decisions and determining tactical
implementation approaches that affect the IT direction of the department.
 Serve on various committees and workgroups, both internal and external.
 Plan and Coordinate with other public health systems to build IT partnerships, which will result in the efficient use
of information resources.
 Attends in state and out of state technology conferences, trainings or meetings when it is feasible, within budget
and will provide a value-added experience that will both benefit HTS and the department.
 Continuously works toward improving leadership competencies. Engages in professional development to
enhance management skills. Attends information technology, management and leadership training related to job
duties. Stays current with business analysis, software testing, and business process improvement practices.
Outcomes
The CIO and the HTS Leadership are informed and have the information needed to make high level strategic and tactical
decisions to support IT and the department. Project Management Office decisions and directions are well planned,
researched and carried out.
Financial Management, Budgeting, Contract Management & Reporting
 Assist in the development, implementation and management of the Business Services Section approved budget
and spending plan.
 Assist in the development of five division spending plans as they relate to Business Services Unit staff.
 Ensure all expenditures and procurements follow department policy/procedures are budgeted, tracked, and
allowable by funding source.
 Manage small and large IT contracts by following all department contracting policies, being knowledgeable in
contract management practices, and holding contractors accountable through performance management.
 Write, research and assist in the development of RAGFs, and grant proposals following all department policies in
regards to requesting federal funding to support department IT systems.
 Collaborate with business leaders and IT program managers on responses to bill analysis and fiscal notes to
ensure IT costs are as accurately estimated as possible and included in the decision-making process.
 Collaborate with business leaders and IT program managers on decision packages to ensure requests for IT
projects funds are adequately addressed and included.
Outcomes
Approved spending plans include the needs of the project management office are complete and managed. Division
spending plans include necessary budgets to support the needs of the project management office as well as the
divisions. Grants and decision packages adequately meet project management resource allocation needs.
Other
During a public health emergency, will assist with emergency response and recovery activities as assigned.
Problem Solving
What are the most complex and/or challenging issues addressed by this position? Give 3 to 4 examples and how each is
resolved.
Complex/Challenging Issue How Resolved Frequency
OFM 12-082 (3/31/17) Information Technology Position Description Page 4
 Projects are not staying on schedule
and budget or exceeding/not meeting
original scope.
Unresolved technical project
management issues.
Resource projects appropriately.
Employee not meeting performance
or behavior expectations.
Budget for employee training or
technology improvements insufficient
to meet the need.
Vendor management.
Continually improve processes and
services
What duties are performed that require the position to make choices, determinations or judgments?
OFM 12-082 (3/31/17) Information Technology Position Description
Obtain input from team members, PMO, As needed
Business Services Manager and
Application Development Manager,
Executive Sponsor and business staff.
Assist project manager to develop
mitigation strategies, re-baseline schedules.
Solicit for additional resources, evaluate
potential scope reduction or increase
timeline and budget.
Devise strategies to get the project back on
track with resources, vendor negotiations or
mitigation strategies.
Collaborates with other technical staff, state As needed
OCIO consultants, HHS Coalition, vendors
and business teams to devise new ways to
resolve complex issues.
Based on data, engage and request Ongoing
resources to mitigate resource constraints
on projects.
Develop and implement resource capacity
planning to establish “bench depth” for
project support.
Develop, determine and recruit various
levels of resource skills needed to support a
range of project levels.
Engage in coaching/corrective conversation As needed
with employee as first step. Work with HR
and CIO if issue is serious or repeated to
select corrective or disciplinary course of
action. Investigate and/or consult AAG if
necessary.
Develop criteria against which to objectively Annually or as needed
prioritize all needs and engage affected
staff in participating so they support the
outcome.
Negotiate with vendors to resolve issues. If As needed
necessary, work with executive sponsor,
project teams and others to resolve issues
with vendors.
Develop and implement IT Project Ongoing
Management industry standards and
procedures.
Create and implement a project
management portfolio tool that will support
IT project management standards.
Obtain input from team members, Business
Services staff and Application Development
team manager. Research and gather
information from trusted sources, such as
Gartner.
Decision Making
Page 5
 This position helps develop the department IT strategic plan and identifies and develops IT specific policies and work to
ensure compliance.

Decision making is based on knowledge of the department and the division. Decisions consider federal, state,
department and division policies, state and federal mandates and collective bargaining agreements. Decisions can have
long term effects at the department level. The position has discretion to make decisions impacting the Business Services
Section which can have long term effects at the HTS and department levels.

The position develops and recommends changes to statewide, agency-wide and program specific policies related to IT
business analysis, and testing services. The position works with other program areas to develop business and IT policies
across the department.

This position sets project management requirements and standards and is responsible for successful resolution of IT
business problems and issues.

This position is responsible for successful resolution of IT business problems and issues as they relate to the PMO and
all functional areas within HTS. It is also responsible for successful implementation of processes affecting projects and
major initiatives across the department.

This position influences or develops department IT policies and communicates policy requirements to IT and business
staff as appropriate. It applies federal, state and department policy when making decisions.

This position is responsible for making decisions regarding assigned section’s work methods, processes and delivery of
IT services.

This position is responsible for hiring and disciplinary actions taken for staff that report to this position.

This position is responsible for or participates in strategic and tactical decisions related to items such as:
 Sensitive and confidential personnel issues within section.
 Sensitive and confidential correspondence in relation to projects or sections.
 Authority for expenditures under $5,000.
 Federal and State policy interpretation and implementation.
 IT policy tactical and strategic decisions and work methods within the scope of the section’s function.
 IT standards tactical and strategic decisions within the scope of the section’s function and DOH standards
regarding IT business analysis and software and infrastructure testing.
 Decision authority within scope of services provided by the assigned section.
 Timelines, milestones, and deliverable of IT work efforts within position’s section.
 Authority to develop statements of work, hold contractors accountable and sign off on contract deliverables
for payment within approved contract budget.
 Approach to client’s requests.
 Day to day staffing and administrative matters to include leave, timesheets, overtime, travel requests,
procurement requests, and other requests for payment.
 Approach and methods for building relationships with internal and external customers.
Which decisions are sent to the next level of supervisor/manager or technical authority for recommendation/decision?
Responsible for making significant recommendations with regards to IT expertise and knowledge, such as the direction
the department will take with regards to IT project management and where the impact is beyond the scope of the PMO.

Recommends new and innovative technology approaches to resolve business problems.

Knowledgeable in federal regulations and federal IT requirements in support of the DOH programs. This includes federal
grant process, budgeting, IT procurement, IT reporting and IT management. Sets the direction for project management
and recommends implementation approaches to HTS Leadership for major IT investments and projects.
OFM 12-082 (3/31/17) Information Technology Position Description Page 6
 Recommendations from this position are often made to the Director of Solutions Design and Project Support, the Director
of Applications and Data, the Director of Information Technology Management, the CIO, department Office Directors,
Deputy Assistant Secretaries and the IT Governance Group.
Potential Impact of Results
Describe the potential impact of error (What potentially could happen in the event that the individual were to fail to
perform their job correctly?).
List who (citizens, other department/unit personnel, statewide-personnel, etc.) would be impacted and the degree of
impact.
The work of this position affects the development and implementation of IT project management services across the
agency. Errors in judgement affect the cost, timeline and quality of IT projects implemented to improve agency efficiency
or the health of the people of Washington state.

This position helps lead the direction IT will take within the Department. If a decision is incorrect it could mean lost
resources, both in person power and in dollars spent. The understanding of both the program direction and IT
technology is critical. Without a clear understanding of both requirements and constraints, systems could fail and clients
could be in jeopardy for loss or delay of benefits. DOH could be under more oversight by outside entities if a large IT
project was to fail or not run correctly. Management could be hindered in making decisions if data coming from a variety
of systems is not accurate. This could result in not being able to provide the legislature, granting agencies, and others
the information they require or have mandated.

Lack of understanding of federal and state IT policies, procedures, contracting practices and project planning
requirements opens the department to potential risks and failure of IT projects, IT operations and ultimately department
day to day critical business.

Poor management decisions in this positions area of accountability can lead to failure and potential withdrawal of state or
federal support and loss of federal funding, ineffective use of state or federal funding, inaccurate and inefficient data
collection, inefficiency with clients in the clinic setting, inaccurate benefit delivery, and complaints from retailers, clinic
staff, and clients.

Poor management of IT projects can lead to increased costs, loss of credibility, increased external oversight, loss of
federal funding and systems that don’t meet the needs of the program or the department.

Poorly devised and managed project management standards and processes could lead to confusion and lack of
understanding by business which in turn could lead to projects not being managed appropriately.

As new policies or processes are implemented based on recommendations or decisions, flawed analysis may result in
significant confusion, delays or unanticipated impacts to business or IT staff.
List what (dollars, larger systems, processes, other resources, etc.) would be impacted and the degree of impact.
Sensitive personnel issues not properly addressed could result in grievances, arbitration or civil suits filed against the
department.

Potential delays in IT project completion of critical public health systems could prevent the agency from providing their
core services for the citizens of Washington, statewide partners, and ability to meet state and federal requirements and
mandates. This could also result in loss of funds due to non-compliance with grants and regulatory requirements.

Project failures could result in long term financial risks and commitments to the department for systems and services that
do not meet department requirements or needs.

Projects could also result in excessive costs for the development and implementation of new systems or modifications of
existing systems.

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 Poor transition plans could result in significant project delays and impacts to schedule which could lead to excessive
project costs and reliance on lingering legacy systems that may not meet current security standards.
Financial Dimensions (if applicable)
Describe the type and annual amount of all monies that the position directly controls, administers or manages (excluding
employee salary and benefits) for example: delegated signature authority amount, invoice approval for contract
expenditures.
This position has delegated spending authority for $5,000 or less. This position is responsible for oversight of project
budgets that range from $250,000 to several million. This position assists in the management of the Office spending plan
as well as influences the four business division spending plans. The position provides proposals for HTS spending to
support the Project Management Office.
Lead Work/Supervisory Responsibilities
Lead Position: Yes ☐ No ☐ ☒ Assigns Work ☒ Instructs Work ☒ Checks Others’ Work
Supervisory Position: Yes ☒ No ☐ ☒ Plans work ☒ Evaluates Performance ☒*Takes Corrective Action
☒*Hires ☒*Terminates
(*Has the authority to effectively recommend these actions.)
List Class Title and Working Title of Position(s) Supervised If Part Time, What %
IT Senior Specialist – IT Project Management Supervisor 100%

IT Senior Specialist– IT Project Management Supervisor 100%

IT Project Management - Journey 100%

IT Project Management - Journey 100%

IT Project Management - Journey Part Time %.

IT Project Management - Journey Part Time %.

Add information that clarifies this position’s lead or supervisory responsibilities.

Manages a section of 23 FTE with classifications from Journey and Senior Specialists, including two
supervisors.
Working Relationships
Level of Supervision received (check one). For more guidance see Glossary of Classification Terms.
☐ Direct/Close Supervision: Most work is reviewed in progress and upon completion.
☐ General Supervision: Completed work is spot checked.
☐ General Direction: Completed work is reviewed for effectiveness and expected results.
☒ Administrative Direction: Completed work is reviewed for compliance with budget, policies, laws and program goals.
Add information that clarifies this position’s interactions with others to accomplish work.
This is a mid-level position which exercises multi-directional leadership up, across and down the organization in
support of strategic goals and tactical performance objectives.
Continuity of Operations Plans (COOP) Designation – For Disaster or Emergency Recovery
For more information see COOP and Critical Positions. For higher education, refer to your list of essential personnel.
Is this position designated critical based on agency COOP? Yes ☐ No ☒
If yes, describe how this position supports the agency COOP Critical Functions.

Qualification – Knowledge, Skills and Abilities

Required Education, Experience or Certifications Application (why each qualification exists)
Bachelor’s degree or higher involving a major study in This education and experience lays the foundation for
computer science or closely allied field and 6 years of knowledge required to be effective in this role.
supervisor/management/leadership experience in

OFM 12-082 (3/31/17) Information Technology Position Description Page 8

 information technology. Note: Each additional year of
qualifying supervisor/management experience may
substitute year for year for the education.
Minimum of 8 years of progressive experience as an IT This position requires a clear understanding of and
Project Manager of high-risk projects experience applying project risk identification and mitigation
best practices.
Five (5) or more years of experience managing staff; This position requires a high degree of competence and
including selecting, training, evaluating, motivating, proven leadership which this experience should provide.
coaching and disciplining employees; planning,
organizing and delegating work; and ensuring work is
performed within resource constraints and technical
specifications.
Minimum of five (5) years of experience managing and This position requires experience managing the triple
controlling IT project budgets of at least $1 million constraint – project scope, schedule and budget – which this
dollars. experience should provide.
Project Management Professional (PMP) certification This internationally recognized professional credential
recognizes project management experience and expertise
though examination and continuing education.
Desirable/Preferred Education, Experience or Application (why each qualification exists)
Certifications
Master’s degree in IT Project Management, Informatics A master’s degree indicates a greater level of education in
or closely related discipline. the project management field.
7 years of progressive experience managing and This position requires a high degree of competence and
supporting public health information systems, including proven leadership which this experience should provide.
direct supervision of IT professional staff.
List the competencies (knowledge, skills, abilities and behaviors) and a description of each that are necessary to
successfully perform the work of the position.
Leadership Competencies:
Models our values – Earns the trust, respect and confidence of coworkers and customers through honesty, authenticity
and professionalism. Is self-aware and able to self-regulate and adapt. Supports and models wellness behaviors and
work/life balance.

Cultivates a shared, strategic vision – Describes an inspiring long-term vision for the team that supports the agency
and the public. Looks ahead and helps identify creative solutions.

Develops people – Gives feedback to support growth and development, offers recognition when appropriate, and helps
identify opportunities for staff to support succession planning and meet future needs.

Drives results and fosters learning – Nurtures an iterative performance-based culture where decisions are based on
data and mistakes are opportunities to learn. Intent on customer service and maximizing agency resources.

Builds relationships – Develops and strengthens relationships inside and outside the agency. Cultivates and
environment of engagement, active listening, trust and collaboration. Serves as an effective team member, team leader
and coach.

Communicates effectively – Conveys clear, timely and persuasive messages that positively influence thoughts and
actions. Adjusts communication style to audience and situation, e.g. plain talk for non-technical and business staff.
Models and values listening and candid conversation.

Makes things happen within authorizing environment – Understands government operations, legislative process,
state budgeting, the role of interest groups and the media and how these factors must be considered in tackling complex
issues.

Leads and navigates change – Helps us stay connected to mission and values amid changing environments, engages
staff in seeking creative solutions, and attends to the human side of change. Experiments, takes calculates risks, and

OFM 12-082 (3/31/17) Information Technology Position Description Page 9

 encourages others.

Embraces and embeds diversity in decision-making – Seeks diverse points of view, talents and capabilities. Is
accountable for the impact of approach, decisions and actions on self, coworkers, stakeholders and those we serve.

General Competencies:
Technical Competency: Demonstrated ability to direct the use of technology effectively and productively, and to
address problems as they arise and seek help as appropriate.
Team Work: Actively take steps to build and/or support a cohesive and results-oriented team.
Interpersonal Skills: Adapts to and works effectively with a variety of situations and people
Accountability: Accept personal responsibility for the quality and timeliness of work and meeting expectations.
Analysis and Problem Solving: Demonstrates ability to address problems with new and effective solutions
Decision Making and Judgment: Gathers input from others when needed and evaluates alternatives before making a
decision or taking action. Considers the risks associated with each option and selects the best option that has a balance
of risk and reward.
Communication Skills: Demonstrates ability to effectively give and receive information both orally and in writing to
diverse audiences
Cultural Competency: Models and facilitates the development and integration of cultural, ethnic, and gender sensitivity
and competence
Customer Focus: Demonstrates a concern for the needs and expectations of customers both internal and external.
Self-Management: Managing and continually improving one’s own performance.

Management competencies:
Business Alignment: Aligns the direction, products, services, and performance of a business line with the rest of the
organization.
Coaching & Mentoring: Enables co-workers to grow and succeed through feedback, instruction, and encouragement.
Fiscal Accountability: Follows fiscal guidelines, regulations, principles, and standards when committing fiscal resources
or processing financial transactions.
Organizational & Political Savvy: Uses knowledge of the organizational and political climate to solve problems and
accomplish goals.
Planning & Organizing: Coordinates ideas and resources to achieve goals.
Staff Management: Manages staff in ways that improve their ability to succeed on the job.
Strategic Vision: Sees the big, long-range picture.
Special Requests and Conditions of Employment
Examples: Must possess valid drivers’ license and good driving record. Must successfully pass a criminal background
check.

Working Conditions
Work Setting, including hazards Office or mobile work setting
Schedule (i.e., hours and days) Monday through Friday with alternate work schedule options available
Travel Requirements Occasional business travel within and out-of-state
Tools and Equipment Standard office equipment and technology tools
Customer Relations Regular and positive interaction with staff, customers and partners
Other
Acknowledgement of Position Description
The signatures below indicate that the job duties as defined above are an accurate reflection of the work performed by
this position.
Date Supervisor’s/Manager’s Signature (required)
/s/ Rachel N. Johnston

Date Appointing Authority’s Name and Title

OFM 12-082 (3/31/17) Information Technology Position Description Page 10

 Callie Goldsby, Deputy Chief Information Officer

Signature (required)
/s/Callie Goldsby

As the incumbent in this position, I have received a copy of this position description.
Date Employee’s Signature

OFM 12-082 (3/31/17) Information Technology Position Description Page 11

Position details and related action have been taken by Human Resources as reflected below.
For Human Resource/Payroll Office Use Only
Approved Class Title: Class Code: Salary Range: Effective Date:
ITPM – Mgr 486PM 10IT

Pay Scale Type: Job Analysis On File? Position Type (Employee EEO Category:
IT Professional
Yes ☐ No ☒ Enter text.
Group): PERM

Employee Sub-Group: Position Retirement Eligible: Position is: Workers Comp. Code:
OT Exempt
Yes ☒ No ☐ Funded ☒ Non-Funded ☐ 5300

County Code: Business Area: Personnel Area (FEIN):

34 Enter text. Enter text.

Position Eligible for Telework Position Eligible for Flextime

Yes ☒ No ☐ Yes ☒ No ☐
Position Eligible for Compressed Workweek Unique Facility Identifier (UFI)
Yes ☒ No ☐ For more information see: UFI Search Feature
Enter text.

Bona Fide Occupational Qualification Yes ☐ No ☐

If yes, list qualifications: Enter text.

Cost Center Codes

COST PCT. (%) FUND FUNCTIONAL COST OBJECT AFRS PROJECT AFRS ALLOCATION
CENTER AREA

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Date: HR Designee’s Name: HR Designee’s Title: HR Designee’s Signature:

Tamara Reed HRC /s/Tamara Reed

Date: Budget Designee’s Name: Budget Designee’s Title: Budget Designee’s

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Signature:
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OFM 12-082 (3/31/17) Information Technology Position Description Page 12