Case 2.

1
Server Downtime

Date Problem Experienced Downtime Minutes

01-Apr-2006 Lockups 25
02-Apr-2006 Lockups 35
05-Apr-2006 Memory Errors 10
07-Apr-2006 Lockups 40
09-Apr-2006 Weekly Virus Scan 60
09-Apr-2006 Lockups 30
09-Apr-2006 Memory Errors 45
09-Apr-2006 Memory Errors 20
12-Apr-2006 Slow Startup 45
12-Apr-2006 Weekly Virus Scan 60
13-Apr-2006 Memory Errors 30
14-Apr-2006 Memory Errors 10
19-Apr-2006 Manual Re-start 20
20-Apr-2006 Memory Errors 35
20-Apr-2006 Weekly Virus Scan 60
20-Apr-2006 Lockups 25
21-Apr-2006 Memory Errors 35
22-Apr-2006 Memory Errors 20
27-Apr-2006 Memory Errors 40
28-Apr-2006 Weekly Virus Scan 60
28-Apr-2006 Memory Errors 15
28-Apr-2006 Lockups 25

1. Frequency Distribution for Server Downtime

Problem Experienced Count
Lockups 6
Manual Re-start 1
Memory Errors 10
Slow Startup 1
Weekly Virus Scan 4
Total (N) 22

Problem Statement:
Research downtime of the client’s primary network servers for the month of April and create a
short presentation on the analyses of the collected data.

By analyzing the data and graph 2, we observe that problems causing server downtime occurred
14 days in the month of April. We can also see that the maximum downtime was 145 minutes on
9th April and the minimum downtime was 10 minutes on 5th April and 14th April.
 2-Downtime Data
70

60
60 60 60 60
50

40 45 45
40 40
30 35 35 35
30 30
20 25 25 25
20 20 20
10 15
10 10
0
6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6
pr-0 pr-0 pr-0 pr-0 pr-0 pr-0 pr-0 pr-0 pr-0 pr-0 pr-0 pr-0 pr-0 pr-0 pr-0 pr-0 pr-0 pr-0 pr-0 pr-0 pr-0 pr-0
A A A A A A A A A A A A A A A A A A A A A A
1- 2- 5- 7- 9- 9- 9- 9- 12- 12- 13- 14- 19- 20- 20- 20- 21- 22- 27- 28- 28- 28-

Graph 1 & 3, reflect that problem that caused most server downtime i.e. 45% was ‘Memory
Errors’. The issues that resulted in least downtime minutes i.e. 5% was ‘Slow Startup’ and
‘Manual Re-start’.

1- Frequency of Problem
Lockups Memory Errors Weekly Virus Scan Slow Startup Manual Re-start

12
10
10

8
6
6
4
4

2 1 1
0
Problem Experienced

3- Percentage of total downtime

5%5%
Lockups
27%
18% Memory Errors
Weekly Virus Scan
Slow Startup
Manual Re-start
45%