Eric Slaton

Houston, TX 77077
ericslaton3_4no@indeedemail.com
832-605-3742

A disciplined and self-motivated hard worker seeking a challenging work environment that values and
utilizes strong relationship building skills.

Authorized to work in the US for any employer

Work Experience

Technical Support Supervisor

Ovvi, LLC - Houston, TX
September 2020 to March 2021
• Managed a technical support team of 8-10 members.
• Oversaw our Support Ticketing System and followed up with the technical support to ensure tickets
were being closed out within a 72-hour period.
• Created monthly shift schedule for the technical support team
• Provided customer support and software training on a daily basis for all current and new hires on the
support team.
• Handled escalated issues by being the liaison between the technical support team and the development
team.

VP of Support
Unified Commerce Company - Houston, TX
September 2018 to March 2020
• Handled Support Ticketing System for all clients using our web management services as well as on
going phone support.

• Generated sales for new on coming business through cold calling and cold emailing.
• Handled projects from onboarding to launch including configuring website using company credentials.

Website Development Consultant

Xpanding US - Houston, TX
February 2017 to August 2018
• Consulting with small to medium sized businesses on how to develop an online presence.
• Networking with a variety of individuals from different industries to create referral business for both
my company and whoever refers business over to our company.

Collector/Account Manager
Greenberg, Grant, & Richards - Houston, TX
February 2016 to November 2016
Assisted businesses in resolving their bad debt issues using a variety of arbitration techniques.
• Managed accounts for businesses across a multitude of industries that were in need of collection
services. Developed new business accounts through cold calling, warm leads, and client referrals.
General Manager
REDeGOLF Indoor Golf Club - Houston, TX
March 2014 to October 2015
Supervised multiple employees, scheduled and led team meetings, and handled all inventory and
purchasing needs.
• Marketed and managed on-site events, including coordinating with customers and third party vendors.

Legal Assistant/Credit Analyst

Radack & Borunda, P.C - Houston, TX
June 2012 to February 2014
Consulted with clients regarding credit repair strategies and assisted in improving client credit scores by
seeking to remove liens, judgements, and collection requests.
• Provided administrative support to attorneys, including reviewing, formatting, filing, and mailing legal
documents.

Education

B.A. in Marketing
University of Texas at San Antonio - San Antonio, TX
December 2011

Skills
• Microsoft Office (10+ years)
• Zendesk (2 years)
• QuickBooks (1 year)
• Account Management (5 years)
• Technical Support
• Software troubleshooting
• B2B
• Customer support
• Help desk
• B2B marketing
• Marketing
• Google Analytics
• Events Management
• WordPress
• Search Engine Optimization (SEO)
• Troubleshooting
• E-commerce
• Email marketing
• Presentation skills
• MailChimp
• Windows
• Analytics
• Management
• Google Docs
• Management
• CRM software
• Typing
• Digital Marketing
• Blogging
• Desktop administration
• Management
• Management
• IT support
• Business development
• Project management
• Social media management
• B2B sales
• Inside sales
• Google Suite
• Customer relationship management
• Business management
• Office manager experience
• Personal assistant experience
• Shipping & receiving
• Warehouse experience
• Order entry
• Management

Certifications and Licenses

driver's license

Assessments

Problem Solving — Expert

March 2020
Measures a candidate's ability to analyze relevant information when solving problems
Full results: Expert

Sales Skills — Highly Proficient

August 2020
Influencing and negotiating with customers
Full results: Highly Proficient

Attention to Detail — Highly Proficient

September 2020
Identifying differences in materials, following instructions, and detecting details among distracting
information
Full results: Highly Proficient

Data entry: Accuracy — Expert

March 2021
Entering data quickly and accurately
Full results: Expert

Working with MS Word documents — Highly Proficient

March 2021
Knowledge of various Microsoft Word features, functions, and techniques
Full results: Highly Proficient

Customer service — Highly Proficient

March 2021
Identifying and resolving common customer issues
Full results: Highly Proficient

Verbal communication — Highly Proficient

March 2021
Speaking clearly, correctly, and concisely
Full results: Highly Proficient

Customer service manager — Highly Proficient

March 2021
Managing customer service representatives and resolving customer issues
Full results: Highly Proficient

Search engine optimization — Highly Proficient

March 2021
Interpreting online website performance metrics and understanding search engine optimization tactics
Full results: Highly Proficient

Supervisory skills: Motivating & assessing employees — Highly Proficient

March 2021
Motivating others to achieve objectives and identifying improvements or corrective actions
Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
development in any professional field.