IS 6 Strategic business objectives: -
objectives
1- Operational excellence
(improvement of efficiency in
operations)
2-New products, services, and business
models
3-Customer and supplier intimacy:-
1- Serving customers well leads
to customers returning, which
raises revenues and profits.
2- Intimacy with suppliers allows
them to provide dynamic
inputs, which lowers costs.
4-Improved decision making
5-Competitive advantage
6-Survival
Definition Example
Information systems and technology
lead to an improvement of efficiency
in operations to attain higher
profitability and productivity
Information systems and technology
are major enabling tool for new
products (innovations), services,
business models
Business model: describes how
company produces, delivers, and sells
product or service to create wealth
Information systems and technology
strength the relationship with
customers and suppliers
Information systems and technology
help manager to make accurate
decisions
Without accurate information:
Managers must use forecasts, best
guesses, luck
1-Overproduction, underproduction
2-Misallocation of resources and Poor
response times
3- Poor outcomes raise costs, lose
customers
1-Delivering better performance
2-Charging less for superior products
3-Responding to customers and
suppliers in real time
1-Information systems and technology
become important for businesses to
continue
2-Industry-level changes
Example: Walmart s Retail
Link system links
suppliers to stores for
superior refill system
Examples: IMC Jeddah
Hospital: Online
appointment service
Example: High-end hotels
that use computers to track
customer preferences and
used to monitor and
customize environment
Example: Jarir bookstore
system link to Apple system
Example: STC Web-based
digital dashboard to provide
managers with real-time
data on customer
complaints, network
performance, line outages,
and so on
Examples: Apple, Walmart,
UPS
Example: Alrajihi Bank
introduced mobile banking
Governmental regulations
requiring record-keeping