Collects data from different firm
Enterprise systems (or ERP)
Supply chain management (SCM)
systems
Customer relationship
management systems (CRM)
Knowledge management
systems (KMS)
Intranets:
Enable:
functions and stores
data in single central data 1. Coordination of daily
repository activities
2. Efficient response to
Resolves problem of fragmented customer orders
data (production,
inventory)
3. Help managers make
decisions about daily
operations
and longer-term
planning
Manage firm s relationships with Goal:
suppliers
Right amount of products to
Share information about: destination with
Orders, production, inventory least amount of time and
levels, delivery of products and lowest cost
services
Customer relationship 1-Helps firms identify,
management systems: attract, and retain most
profitable customers
1-Provide information to
coordinate all of the 2-Customer survey and CRM
business processes that deal with
customers
2-Sales
3-Marketing
4-Customer service
Support processes for capturing 1-Collect internal knowledge
and applying knowledge and experience within firm
and expertise and make it available to
employees
How to create, produce, deliver
products and services 2-Link to external sources of
knowledge
3-Knowledge = information +
Rules
Example: We can gain more
profit IF we produce 10 %
Internal company resources accessible via networks
only by employees
Internal company resources accessible via networks
only by customer, vendors, and partners Often used to
 Extranets coordinate supply chain

E-business
Use of digital technology and Internet to drive major business processes

E-commerce
1- Subset of e-business

2- Buying and selling goods and services through Internet

E-government:
Using Internet technology to deliver information and services to citizens, employees, and
businesses