MAINTENANCE PROCESS / PROCEDURE
PROPERTY: CONTRACTOR:
DBGSS REP: CONTRACTOR’S REP:
SIGNATURE: SIGNATURE:
ITEM CALL DESCRIPTION
CLASSIFICATION
1 Emergency Service Emergency Service Calls consist of correcting
Calls failures on equipment or structures which would
immediately threaten personnel, property and may
result in a work stoppage until the support service or
repair work is successfully completed. Examples
include, broken water pipes, electrical outages, AC
outages on critical equipment, clogged drains where
sewage backup/overflow exists, inoperable pumps,
electrical hazards which may cause fire or shock,
repairs to critical mechanical systems, roof leaks
which creates an unsafe condition.
2 Urgent Service Calls Urgent Service Calls correct failures which do not
immediately threaten personnel, property or
missions, but which could soon inconvenience
and/or affect the health of personnel, lead to
property damage, increase the risk of equipment
failure or lead to disruptions in operations.
3 Routine Service Service Calls will be classified as Routine when the
Calls work does not qualify as an Emergency or Urgent
call as directed by the DBGSS Rep. Examples of
Routine Service Calls include loose baseboard trim,
dripping faucets, broken floor and ceiling tiles,
damaged dry wall, etc.
REVISION DATE:
EFFECTIVE DATE:
EXECUTION RESPONSE/
COMPLETION
The Contractor must provide an Emergency number Respond within 30 minutes
that will be monitored 24/7 and someone will of notification and work to
respond immediately and be on the job site and complete or contain the
working within 30 minutes during working hours and emergency (complete work
2 hours during weekend after receipt of an within 2 calendar days)
Emergency Service Call. The Contractor will work
continuously without interruption and will correct or
secure the emergency condition before departing
the job site. All work on the service call will be
completed in two calendar days
The Contractor will respond and be on the job site Respond within 2 hours of
and working within 2 hours during working hours notification during normal
and 4 hours during weekends after receipt of an work hours (complete work
Urgent Service Call, when the call is received during within 3 workdays)
regular working hours. Once begun, the work will be
performed to completion and must be completed
within 3 calendar days.
The Contractor will respond and be on the job site Calls will be
and working within 5 days during working days only. completed within 5 calendar
days of receipt of the routine
service call.