8 - BSBSUS501 - BSB60215 Student Version (1) Work Editeed Template

Student Name:
Student ID:
Assessment Summary
Unit Details BSBSUS501 – Develop workplace policy and
procedures for sustainability
This is a summative assessment, which

Assessment Type
requires each student to have adequate
practice prior to undertaking this assessment
Assessment 1 Written Questions
Project 1 – Develop workplace

Assessment 2
Assessment Methods sustainability policy
Project 2 – Communicate and
Assessment 3 implement workplace
sustainability policy
Project 3 – Review workplace
Assessment 4 sustainability policy
implementation
Assessment |BSBSUS501
Version: 3.0 Gen Institute Pty Ltd © Page 1 of 69
Contents
Assessment information .....................................................................4
Purpose ................................................................................ 4
Unit description ............................................................................4
Key competencies .................................................................. 4
Foundation skills ...........................................................................4
Performance evidence ............................................................. 5
Knowledge evidence ............................................................... 6
Relevant legislation ...................................................................... 6
Assessment Conditions ................................................................. 6 Pre-
requisites ........................................................................ 6
Terminology used ........................................................................ 6
General Instructions to Students ................................................. 6
Dimensions of Competency ...................................................... 7
Completing the assessments/Expectations ....................................... 7
Assessment outcome ................................................................... 7
Summary of assessment methods and tasks .................................... 8
Required resources ...................................................................... 8
Reasonable adjustment ........................................................... 9
Plagiarism policy.......................................................................... 9
Academic appeals .............................................................. 10
Reassessment process ................................................................. 10
Assessment records .................................................................... 11
Declaration .......................................................................... 11
Assessment submissions and contact details ................................... 11
Assessment 1 – Written
Questions ......................................................................... 14
Instructions for Students ........................................................... 14
Applicable conditions ............................................................. 14
Resources required for assessment ................................................ 15

Comments if the answer is not satisfactory ...................................... 24
Assessment Outcome Record – Assessment 1 of 4 (To be completed by the
Assessor)
.................................................................................................................................... 25
Assessment 2 – Project 1 – Develop workplace sustainability policy ................... 26

Performance Checklist and Assessment Outcome – Assessment 2, Part A 34

Performance Checklist and Assessment Outcome – Assessment 2, Part B 36
Role Play Observation Checklist and Assessment Outcome – Assessment 2, Part C
39
Performance Checklist and Assessment Outcome – Assessment 2, Part D 43
Assessment Outcome Record - Assessment 2 of 4 (To be completed by the
Assessor)
.................................................................................................................................... 44
Assessment 3 – Project 2 – Communicate and implement workplace

sustainability
policy ................................................................................................... 45
Role Play Observation Checklist and Assessment Outcome – Assessment 3, Part A
49
Performance Checklist and Assessment Outcome – Assessment 3, Part B 54
Assessor)
.................................................................................................................................... 55
Assessment 4 – Project 3 – Review workplace sustainability policy

implementation
........................................................................................................................................................... 56
Performance Checklist and Assessment Outcome – Assessment 4 ...... 62

Assessor)
.................................................................................................................................... 63
Appendices ............................................................................................
64
Assessment information
Purpose This document represents the main assessment instrument for the unit
of competency BSBSUS501 – Develop, implement and maintain WHS
management systems
Unit description This unit describes the skills and knowledge required to develop and
implement a workplace sustainability policy and to modify the policy to
suit changed circumstances.
It applies to individuals with managerial responsibilities who undertake
work developing approaches to create, monitor and improve strategies
and policies within workplaces and engage with a range of relevant
stakeholders and specialists.
No licensing, legislative or certification requirements apply to this unit at
the time of publication.
Key 1. Develop workplace sustainability policy
competencies 2. Communicate workplace sustainability policy
3. Implement workplace sustainability policy
4. Review workplace sustainability policy implementation
Foundation skills Reading skills 1.1, 1.2, 4.2, Identifies, analyses and evaluates
4.3
to: complex textual information to
determine legislative and regulatory
requirements, trends and outcomes
Writing skills 1.2-1.7, 2.1, Researches, plans and prepares
to: 2.2,
3.1, 3.3, 4.1, documentation using format and
4.3, 4.4 language appropriate to context,
organisational requirements and
audience
Oral 1.2, 1.3, 2.1, Presents information and seeks advice
communicatio 2.2, 3.1, 4.1 using language appropriate to
n skills to: audience
Participates in discussions using

listening and questioning to elicit the
views of others and to clarify or
confirm understanding
Numeracy 1.5, 4.3 Interprets and uses mathematical

skills to: equations to calculate numerical
information relating to time durations
and costs
Navigate the 1.1-1.6, 3.1, Develops, monitors and modifies
4.4
world of work organisational policies and procedures
to: in accordance with legislative
requirements and organisation goals
Interact with 1.2, 1.3, 2.1, Selects and uses appropriate
others to: 2.2, 3.1, 3.3, conventions and protocols when
4.1, 4.3 communicating with internal and

external stakeholders to seek or share
information
Plays a lead role in consulting and

negotiating positive outcomes with a
range of stakeholders
Get the work 1.2, 1.4-1.7, Plans, organises and implements work
done: 2.3, activities of self and others that ensure
2.4, 3.1, 3.2, compliance with organisational policies
3.3, 3.5, 3.6, and procedures, and legislative
4.1, 4.3, 4.4 requirements
Sequences and schedules complex

activities, monitors implementation,
and manages relevant communication
Uses systematic, analytical processes

in relatively complex, situations,
setting goals, gathering relevant
information, and identifying and
evaluating options against agreed
criteria
Evaluates outcomes of decisions to

identify opportunities for improvement

Performance A person who demonstrates competency in this unit must be able to
evidence provide evidence of the ability to:
• scope and develop organisational policies and procedures that comply

with legislative requirements and support the organisation’s
sustainability goals covering at a minimum:
o minimising resource use o resource efficiency o
reducing toxic material and hazardous chemical use
o employing life cycle management approaches o
continuous improvement
• plan and implement sustainability policy and procedures including:
o agreed outcomes o performance indicators o
activities to be undertaken o assigned
responsibilities o record keeping, review and
improvement processes
• consult and communicate with relevant stakeholders to generate
engagement with sustainability policy development, implementation
and continuous improvement

• review and improve sustainability policies.
Note: If a specific volume or frequency is not stated, then evidence
must be provided at least once.
Knowledge Students must develop knowledge of the following areas to successfully
evidence complete this unit:
• outline the environmental or sustainability legislation, regulations and

codes of practice applicable to the organisation identify internal and
external sources of information and explain how they can be used to
plan and develop the organisation’s sustainability policy
• explain policy development processes and practices
• outline organisational systems and procedures that relate to
sustainability
• outline typical barriers to implementing policies and procedures in an
organisation and possible strategies to address them.
Relevant • Environment Protection and Biodiversity Conservation Act 1999
legislation • Environment Protection and Biodiversity Conservation Regulations
2000
• Environment Protection Act 2017
• Environment Protection Amendment Act 2018

Assessment Assessment must be conducted in a safe environment where evidence
Conditions gathered demonstrates consistent performance of typical activities
experienced in the sustainability field of work and include access to:
• relevant legislation, regulations, standards and codes
• relevant workplace documentation and resources • case
studies and, where possible, real situations
• interaction with others.
Assessors must satisfy NVR/AQTF assessor requirements.
Pre-requisites NIL
Terminology The following terms are used in each assessment task to guide the
used student and assessor as to what is expected from each assessment
task:
1. Instructions: Provides a brief description about the assessment task
and broadly indicates what the Student is required to do.
2. Conditions of assessment: Outlines the conditions in which the
assessment must be undertaken. In some cases, it will give options
for the student about what to base the assessment task on and
whether it is practical demonstration or project.
3. Description of task/decision making rules: Advises the student and
the assessor of the task description and the criteria that the
assessment must meet in order for a satisfactory result to be
awarded.
4. Due Date - the date on which assessment falls due.
General This document contains both the assessment instrument and the
Instructions to instructions for gathering and interpreting evidence in an assessment
Students process.
The document also includes references to relevant checklists,

templates and other resources required as part of the assessment
conditions, that you must complete as part of the assessment
requirements.
• This pack includes all the assessment tasks you will need to
successfully complete in order to be competent in the unit/s of
competence listed above.
• There are four (4) assessment tasks in this pack. To attain
competence in the unit/s you must satisfactorily:
o complete all written questions in this assessment tool o complete
and submit the project/s outlined in the assessment guide o
demonstrate skills as directed by your Assessor
• Competency depends on consistently demonstrating the skills and
knowledge that enable you to complete workplace tasks confidently
in a variety of situations.

• If you have any difficulties in understanding any of these forms or
instructions, please speak to your trainer/ assessor.
• You must attach the Assessment Coversheet to each submission.
You must keep copies of the completed assessment for your records.
Dimensions of You will be considered to be competent when you are able to
Competency demonstrate application of knowledge and skills to successfully
complete work activities in a range of situations and environments as
follows:
• Task skills – Performing the task/job to the required standard
• Task management skills – Performing more than one thing at a time
and managing the tasks correctly
• Contingency management skills – Responding appropriately to
irregularities and breakdowns in routine within a job or workplace
• Job/role environment skills (outcomes) – Dealing with the
responsibilities and expectations of the work environment
Completing the Assessors must ensure that students completely understand the
assessments/Ex assessment process and various assessment tasks before undertaking
pectations the assessments. This assessment tool is structured in a way that each
assessment task clearly outlines the:
• Instructions for completing the assessment task;
• Conditions in which the assessment must be conducted;
• Evidence that must be presented by the student; and
• Decision-making rules by which the evidence will be judged.
Every assessment task will require satisfactory completion in order for
students to be deemed Competent. The students will need to adhere to
any guidelines on length of answers required where stipulated.
Assessment Your Assessor will:
outcome o complete the Assessment Outcome Record for each assessment

task
o provide you with feedback for all assessment tasks o
mark the assessment task as satisfactory or
unsatisfactory o sign the Assessment Outcome Record
• You must sign and date the Assessment Task Outcome Record and
read, understand and acknowledge the feedback.
• The Assessor will record the assessment outcome (Competent or
Not competent) for the unit of competency, and will include any
relevant comments on the Assessment summary cover sheet.
• Should your performance in a task be deemed ‘Not Satisfactory’,
you will be advised of the outcome and will be given one more
opportunity to re-submit satisfactory evidence within the timelines
advised by your assessor.
• If you fail to achieve the required outcome after this opportunity,
you will be deemed ‘Not Competent’. Please read the reassessment
procedure in the later part of these instructions.
• You must access, read and understand the Gen’s complaints and
appeals process, which allows you to challenge an assessment
decision, if you would like to be reassessed.
• If you are found to have plagiarised or copied work from another
student or any other sources, your assessment submission will not
be accepted (please refer to Gen’s Plagiarism Policy).
You may refer to the Student Handbook for more information.

Summary of The assessment methods that are used in this assessment tool are:
assessment Asses
methods and s Description
tasks Method of
ment
Assessment
Task
#
1 Questions You are required to answer 8 short answer
questions related to this unit
2 Project & Role-
Develop workplace sustainability policy
play
3 Project & Role- Communicate and implement workplace
play sustainability policy
4 Project Review workplace sustainability policy
implementation
Required Each assessment task in this assessment tool outlines specific
resources resources that the student must have access to as part of the
assessment process. Assessors must ensure that students have
appropriate access to these resources before any assessment is
conducted.

Textbook/ Online learning resources
Computer with Internet access for research purposes and word
processing
Microsoft PowerPoint and projector for presentation

Pen and paper as required
Interaction with others for role play
APPENDIX A: Policy Template
APPENDIX B: Sustainability Implementation Plan Template
APPENDIX C: Continuous Improvement Action Plan Template
Reasonable Gen Institute enables reasonable adjustments to be made to
adjustment assessment procedures for students with special needs, such as people
with disabilities or with language or literacy difficulties.
If you are unable to complete the assessment in this format, you must
inform your assessor and they may arrange for you to take the
assessment in an alternative format.
Plagiarism Gen Institute takes a systemic approach to the treatment of plagiarism
policy in academic work. The policy is intended to promote honesty in
learning and assessment and respect for the work of others.
Contravention of this policy will result in students being penalized.
• Please read the plagiarism policy available in your student handbook

and to be aware of the consequences and to understand your rights
and responsibilities.
• In order to be assessed as competent (C) in this unit you need to
provide evidence that demonstrates you can perform the required
competencies to the necessary standard.
• In order to avoid plagiarism, you must acknowledge and reference
sources of research that you use in your written work, and must
give credit appropriately.
• You must use the APA 6th Referencing style. You must contact your
assessor for guidance on how to reference.
• You could also complete a free tutorial on referencing at The Basics
of
APA Style®
• The following are some types of references that must be
acknowledged:
o Direct quotations – using another person’s exact words, placing
words in quotation marks (for shorter quotes) or indent
paragraphs (for longer quotes).
o Paraphrases of another person’s words or ideas – using someone
else’s ideas in your own words. When you paraphrase, you must
cite the source of the ideas

o Summarise another person’s ideas – a short summary of the
original text, including only the main points of the original
author’s ideas or argument. To avoid plagiarism, you must cite
the source whenever you summarise another person’s work.
o Tables, figures, graphs, diagrams or images obtained from any

source – you must acknowledge the original source of all tables,

figures, graphs, diagrams or images.
o Information obtained from lectures and personal communication –
you must acknowledge the source of the information.
Academic • Where a student wishes to appeal an assessment they are required
appeals to notify their assessor in the first instance. Where appropriate the
assessor may decide to re-assess the student to ensure a fair and
equitable decision is gained. The assessor shall complete a written
report regarding the re-assessment outlining the reasons why
assessment was or was not granted.
• If this is still not to the student’s satisfaction the student shall
formally lodge an appeal by submitting a written letter within one
week of receiving the results using the form 10.1 for Complaints
and appeals outlining the reasons for the appeal. They shall lodge
this with student administrations department and the appeal shall
be entered into the ‘complaints and appeals register’.
• The Course coordinator shall be notified and shall seek details from
the assessor involved and any other relevant parties. A decision
shall be made regarding the appeal either indicating the assessment
decision stands or details of a possible re-assessment by another
assessor appointed by Gen.
The student shall be notified in writing of the outcome with reasons for
the decision. The student shall also be provided the option of activating
the external appeals process if they are not satisfied with the outcome.
The student is required to notify Gen if they wish to proceed with the
external appeals process.
Reassessment 1. Student will be assessed as being competent only upon satisfactory
process completion of all the assessments in a unit.
2. If a student is not able to demonstrate satisfactory completion of all
of the required assessments of the unit, the result for that unit will
be recorded as Not Competent.
3. If a student has submitted all the tasks and successfully completed
more than 50%* of the assessment tasks for a unit, they will be
provided with specific feedback and invited to re-submit their
assessment.
4. If a student has submitted and not successfully completed more
than 50%* of the assessment tasks for a unit, they will be required
to undertake the unit again.
5. In the case of re-submission, the following actions shall occur:
• The student must apply for resubmission within one week of the
result is made available to him/her. This means that the student is
responsible to acknowledge that he/she has received the result

and has been deemed NC for the units of competency undertaken.

• Reassessment may need to be arranged every weekend on
Saturday evenings in order to minimize disruption.

6. If a student is assessed as “Not Competent’ after the resubmission,
he or she will be identified as a student-at-risk and an Academic
Performance Improvement (API) Plan will be created during an
Intervention Strategy Meeting between the Gen’s Operations
Manager, Trainer & Assessor and student. The date for a third
assessment will be nominated by the student in consultation with
Trainer & Assessor, but should be no longer than 1 month from the
previous re-submission date.
7. One re-submission is allowable per unit per student free of cost.
Additional re-submissions will be charged at $200.
If the student remains ‘Not Competent’ after a third re-submission, he

or she will be notified that this result is final and he or she will be
unable to successfully complete the course in which they are enrolled
at this point.
* Due to the variance in the amount of work completed for each

assessment task in a unit, 50% will be determined by the number of
assessment tasks submitted as opposed to the amount of evidence
submitted.
Assessment We are required to retain a copy of your assessment and all other
records evidentiary records. If you require a copy of this assessment
submission please be sure to copy it prior to submitting it to us.
Declaration You must sign the student declaration confirming the authenticity of
your submitted work, understanding the requirements to complete the
assessment tasks and that the assessment process including the
provisions for re-submitting and academic appeals were explained to
you and that you understand these processes on the assessment
summary cover sheet. Gen Institute cannot assess any submitted work
until the declaration is received.
Assessment You must submit this completed assessment tool to your trainer on the
submissions due date. Please feel free to contact us if you have any questions
and contact regarding the assessment process: Phone: 03 9642 2193
details
ASSESSMENT COVER SHEET

This form is to be completed by the assessor and used as a final record of student competency.
All student submissions including any associated checklists (outlined below) are to be attached to this cover sheet before
placing on the students file. Student results are not to be entered onto the Student Database unless all relevant

paperwork is completed and attached to this form.

Student
Student Name:
ID No:
Contact
Email:
number:
Unit Code &
BSBSUS501 – Develop workplace policy and procedures for sustainability
Title
First Subsequent submission
Submission
❑ ❑
Result
Please attach the following documentation to this form S = Satisfactory
NS = Not Satisfactory
Assessment 1 ❑ Written Task ❑ S | NS ❑

Assessment 2 ❑ Project 1: Develop workplace sustainability
❑ S | NS ❑
policy
Assessment 3 ❑ Project 2: Communicate and implement

❑ S | NS ❑
workplace sustainability policy
Assessment 4 ❑ Project 3: Review workplace sustainability

❑ S | NS ❑
policy implementation
Final Assessment Result for this
unit
(Student will be assessed as being
competent only upon satisfactory
completion of all the above mentioned
assessments)
❑ Competent ❑ Not Competent (Comments)
The Evidence provided is:
❑ Valid ❑ Sufficient ❑ Authentic ❑ Current

Student Declaration:
I acknowledge that I understand the requirements to complete the assessment tasks. The
assessment process including the provisions for re-submitting and academic appeals were explained
to me and I understand these processes. I understand the consequences of plagiarism and confirm
that this is my own work and I have acknowledged or referenced all sources of information I have
used for the purpose of this assessment.
Type your Name, do not use Sign tool

Student’s Signature: Date: / /
Final feedback:

Assessor: I declare that I have Type your Name, do not use Sign tool
conducted a fair, valid, reliable and Signature:
flexible assessment with this
student, and I have provided
Date: / /
appropriate feedback.
Administrative use only
Entered onto Student

Management Database
Date Initials
USE FOR REASSESSMENT ONLY
Assessment Task No/s
Components
Student Declaration:
I acknowledge that I understand the requirements to complete the assessment tasks. The
assessment process including the provisions for re-submitting and academic appeals were
explained to me and I understand these processes. I understand the consequences of plagiarism
and confirm that this is my own work and I have acknowledged or referenced all sources of
information I have used for the purpose of this assessment.

Student’s Signature: Date: / /
Result of Reassessment
❑ Competent - C ❑ Not Yet Competent - NYC
(Please circle the Final Assessment Outcome)
Feedback to Student (Please provide general feedback on the Student’s performance)
Assessor: I declare that I have conducted a fair, valid, reliable and flexible assessment with this
student, and I have provided appropriate feedback.
Trainer/Assessor Type your Name, do not use Sign
Date
Signature tool
Administrative use only

Entered onto Student

Management Database
Date Initials
Assessment 1 – Written Questions
Instructions for Students
• This is the first of the five assessment tasks you must complete satisfactorily to be
deemed competent in this unit.
• Read the Assessment description carefully.
• In this task, you must answer eight (8) questions that cover the knowledge
requirements of this unit.
• You must respond to all questions and submit them to the Trainer/Assessor.
• You must answer all questions to the required standard (e.g. provide the specified
number of points) to be deemed satisfactory in this task.
• Assessment may be submitted in Microsoft Word format or may be handwritten.
Clearly label your work with your name, unit code, unit title, Assessment Task and
respective Question number with the answer to all the documents and sheets that are
attached to your submission.
• Read the Plagiarism policy and procedure carefully to understand the consequences
that you could face if your work is plagiarized.
• Seek clarification regarding the assessment required to be done, if you do not
understand the task.
• Ask for reasonable time from Assessor for preparation of project or Assessment.
• Seek information on additional reading material and reference for completion of the
assessments.
• Students with special needs can seek assistance from assessors depending upon the
nature of the need.
• Submit this document along with your assessment work.
• Your Trainer/Assessor will provide you feedback and notify you about the results within
two weeks of submission.
Applicable conditions
• This is an open book task and you may refer to your learning materials or your
research of external resources.
• Assessment may be completed in your own time and is due one week after the module
end date.
• You must complete this task independently.

• The Trainer/Assessor may ask you relevant questions on this assessment task to
ensure that this is your own work, or to confirm your knowledge to close any gaps they
may identify as not evidenced in your written responses.
• No marks or grades are allocated for this assessment task. The outcome of the task
will be Satisfactory or Not Satisfactory.
Resources required for assessment
• You will need the following materials/ resources for this task:
o Textbook/ Online learning resources o Computer with Internet access
for research purposes and word processing o Pen and paper as required

Written Questions
Identify the Commonwealth and Victorian state environmental legislation and

1 regulations (if applicable), what they cover, and the body that regulates or administers
each. Respond in no more than 50 words in total.
Victorian state Environmental Legislation is the amended Environment Protection Act 2017, which
came into effect from July 1, 2021. It covers the regulations for pollution control, waste management
and contaminations control (Wang et al., 2019). It defines how the industry and community can
prevent and reduce environmental impact from pollution and waste. The environment Protection and
biodiversity Conservation Act 1999 refers to the commonwealth environmental legislation. It focuses
on the protection of water species, water bodies and World Heritage Property Safety and Protection.
❑ Satisfactory ❑ Not Satisfactory (Comments)
Briefly describe the following international and business agreements and policies that
aim to reduce greenhouse gases, and identify Australia’s participation, including the
effectiveness of participation where relevant, in these agreements.
2 Respond in no more than 250 words in total.
• Montreal Protocol • Kyoto Protocol
• The United Nations Framework Convention on Climate Change (UNFCCC)
• Montreal Protocol
It is an agreement made in the year 1987 which has been adopted to protect the Ozone layer.
It sets out a mandatory timeframe for phasing the ozone deletion substances, which needs to
be reviewed regularly, and dates need to be formulated in lieu of science and technology
advancements. Australia takes an active role in Montreal Protocol negotiations and ensures
that actions are taken to protect the ozone layer. It is based on technological and scientific
bases, which is feasible, and Australia completely supports the action of the protocol.

• Kyoto Protocol
The Kyoto Protocol is an international treaty that came into effect in 1992 and included in the United
Nations Framework Convention (Maamoun, 2019). It focuses on the reduction of greenhouse emissions.
It focuses on the industrialised nations to reduce thew Carbon dioxide emissions with sustainable
actions. Australia made an international commitment under this protocol to reduce greenhouse gas
emissions by 108% by 30%.
• The United Nations Framework Convention on Climate Change (UNFCCC)

The United Nations Framework Convention on climatic change
This international agreement aims to stabilise greenhouse gas emissions to an optimum level to prevent
any dangerous impact on the climatic system induced by human actions (Hickmann et al., 2019).
Australia gives value to the agreement and submits regular reports to the United National Framework
Convention on climatic change to adhere to the requirements.


Identify the environmental regulations applicable to the state you live in, relating to
the following environmental and resource issues an organisation needs to follow:
3 a. Water b. Energy c. Waste a. Water
The Department of Water and Environmental regulations in Australia consider the water
regularities to safeguard the streamlining of water (Smith et al., 2010).
b. Energy
The Australian Energy Market Agreements amended in the year December 2013 set the
legislative regulations for ensuing optimum energy usage in Australia. It is implemented in
every territory in the country.
c. Waste
The National Waste Policy is the framework utilized in Australia for waste management. It
delineates the responsibilities for collective actions for any waste management issues in
Australia by individuals, business, or even governmental communities. It was first published
in 2009 and reviewed in 2018.


Identify how internal and external sources of information can be used to plan and develop
the organisation’s sustainability policy. In your response you must cover at
4 least two internal and two external sources. Respond in no more than 100 words in
total.
For the development of an Organisation's sustainability policy, both external and internal
sources of information are used to gather relevant knowledge to the organisation's
sustainability (Lopes et al., 2020). An essential external source includes supply chain
partners, which associates the Organisations to gain mutual benefits for strengthening
business relationships. The internal information source can be the business meeting held in
the Organisations involving the supervisors and leaders or managers of an Organisations.
Having a sustainable relationship with the supply chain partners gives consistency to
business performance and enhances the quality of services. It also aids in positive brand
recognition.

Explain the process used by an organisation to develop policies, in no more than 5

200 words.
The process used by Organisations to develop policies relating to sustainably includes the
firstly definition of the scope of the sustainable policy (Massa et al., 2015). In defining the
scope of the coverage area for the plan, clarity is required in relation to daily practices of the
Organisations, which needs to be in lieu to the green purchase and involving the
consciousness of the environment in sections. Secondly, a consultation is needed before
planning and developing with essential stakeholders. Then suggestions or recommendations
are formulated to ensure commitment to sustainability by every member in the Organisations
must be motivated to act according to the sustainable policy. Lastly, monitoring a reviewing
the policies implementation is also a necessary part that should be done.

Outline the following organisational systems and procedures that organisations can use to
ensure sustainability of their operations, in no more than 100 words each:
6
a. Triple bottom line reporting b. Environmental management system (EMS) a. Triple
bottom line reporting
The triple bottom line reporting aims to ensure that Organisations apart from finances and
social commitments also adhere to sustainable policies for safeguarding the environment
(Alhaddi, 2015). It should give equal value to environmental sustainability as to the profits of
the company.
b. Environmental management system (EMS)
An environmental management system refers to the practises and processes that an

organisation undertakes for training the organisation's human resources to monitor, review,
and summarise along with reporting of the environmental performances of the organisation to
both the internal and external stakeholders of the organisation company.


Describe the steps involved in the management of organisational sustainability
7
based on the PDCA cycle, in no more than 200 words in total.
The Plan Do Check Action cycle has steps that must be followed by organisations for the
management of organisational sustainability.
Selection, definition, and description of the process, which includes the resources, the people and the
materials used for environmental sustainability.
Secondly, the key stakeholders need to be identified: internal and external, such as supervisors,
managers, and external like customers and suppliers.
Thirdly the research is essential to explore historical data on organisational performance in lieu of
sustainability policies implementation and results.
Fourthly the problems associated to sustainability must be formulated
Fifthly the root causes for the issues need to be found and focus on the solutions to these issues.
Lastly, an action plan needs to be developed to implement sustainability policies with a set time frame.

In the table below, identify three common barriers to implementing sustainability

8 policies and procedures in an organisation, and identify one strategy to overcome each
barrier.

Common barriers to implementing

sustainability policies and procedures
Strategies to overcome barriers

No valuation is given to internal capitals allocations in There should be regulations to investment a minimum
an environment budget for every organisation to invest in
environmentally sustainable polices.

Climatic changes and scarcity of water are not fully Strict regulations for optimum water usage and integrated in
the business strategy regulations for taking into account the greenhouse emissions limit needs to be
implemented.
The divergence in priorities often bring suitability teams Meetings should be inclusive of every department at last
and they cannot influence project ideas to the start of any project in the Organsations to ensure implement
sustainable policies in the Organsations. sustainable policies are also the priority in formulation of any actions.

Comments if the answer is not satisfactory
This form is completed by the assessor and used for comments if the answer
is not
satisfactor
y
Q.no Comments
Question 1:
(click)

Question 2:
Question 3:
Question 4:
Question 5:
Question 6:
(click)
Question 7:
Question 8:
Based on the Comments above Please Redo / Rewrite those particular answers
and
resend your Completed Reassessment for
correction
Assessment Outcome Record – Assessment 1 of 4 (To be completed by the

Assessor)
Assessment task: Question and Answer
Student ID and name

Unit of Competency BSBSUS501 – Develop workplace policy and procedures for
Code and Title: sustainability
Feedback to student:

Attempt 1
Attempt 2
Assessment Outcome: (tick)
Attempt 1: ❑ Satisfactory ❑ Not Satisfactory
Attempt 2: ❑ Satisfactory ❑ Not Satisfactory

Student Signature: Date: / /
Assessor Name:

Assessor Signature: Date: / /
Assessment 2 – Project 1 – Develop workplace sustainability policy
• This is the second of the four assessment tasks you must complete satisfactorily to be
deemed competent in this unit
• This assessment is made up of four (4) tasks.
o Part A – Develop a briefing report on sustainability o Part B –
Obtain expert advice o Part C – Role play: Consult stakeholders
o Part D – Develop a sustainability policy and implementation plan

• Read the scenarios given and complete the tasks that follow.
• You must attempt all criteria to the required standard (e.g. fulfil assessment criteria
mentioned in the performance checklist) to be deemed satisfactory in this task.
• You must complete this task by following all given instructions, for the trainer/assessor
to assess competency in this assessment task.
• Clearly label your work with name, unit code and unit title to all the documents and
sheets that are attached to your submission.
• Review the role play observation Checklist so that you are familiar with the behaviours
that you are expected to perform during the observation.
• Review other resources, related to the task you are going to perform.
• Ask for reasonable time from Assessor for preparation of Assessment.
assessments.
• You will need to complete this project in your own time and submit it as per the Gen’s
requirements.
• You must complete the task independently.
• You can refer to the textbook, learning materials or your research of external resources
in completing this task.
• Time limit for role plays is 10 minutes, unless otherwise specified.
• The Trainer/Assessor may ask you relevant questions on this assessment task to ensure
that this is your own work, or to confirm your knowledge to close any gaps they may
identify as not evidenced in your written responses.
• The Trainer /Assessor will assess your practical skills, technique and knowledge as you
complete this assessment task.
• All criteria listed in the performance checklists guide must be completed satisfactorily to
the standard described.
• No marks or grades are allocated for this assessment task. The outcome of the task will
be Competent or Not competent.
• You must express all answers/responses in your own words or acknowledge the sources
of reference materials used.
• If you are found to have plagiarised or copied another student’s work, your assessment
submission will not be accepted (please refer to the Gen’s Plagiarism Policy).
You will need the following materials/ resources for this task:

• Textbook/ Online learning resources

• Computer with Internet access for research and word processing
• Interaction with others for role play
• Appendix A: Policy Template
• Appendix B: Sustainability Implementation Plan template

Scenario
Tip Top Cleaning is a cleaning services company that provides cleaning services in
Melbourne.
The following is an extract of the company’s business plan.
The Company
Tip Top Cleaning is a start-up organisation based in Melbourne, Victoria. The company
services all residential areas in Melbourne, as well some corporate clients in the CBD.
Cleaning services are provided on a regular basis or for one-off occasions.
Tip Top Cleaning plans to grow their business by offering a professional, trustworthy,
and effective service.
Tip Top Cleaning is a family owned, service oriented business that prides itself on having
professional and friendly cleaners. The company is looking to expand its operations
within the Melbourne metropolitan and surrounding areas. At this stage, the company
does not want to expand to regional Victoria or interstate.
Mission
Tip Top Cleaning’s mission is to provide the customer with cleaning services in a
sustainable, trustworthy, professional manner and exceed the customers’ expectations
of quality cleaning services at all times.
Vision
We are constantly working to establish ourselves as the most respected and
sought-after contract cleaning and facilities support service in Melbourne.
Values
The company’s values incorporate:
• Integrity, professionalism, trustworthiness and effectiveness
• Openness and adaptability to the customers’ requirements
• Adapting to new and demanding challenges
• Accountability to customers and employees for quality, commitments and results.
Objectives
Tip Top Cleaning’s objectives for the first three years of operation include:
• To exceed customer's expectations
• To increase our number of clients served by 20% per year through superior service.
• To develop an environmentally sustainable business which uses green products
• To ensure at least 30% conversion of all leads that contact us for more information.


On average, the company completes 1,980 hours of cleaning across Melbourne in a week.
This amount fluctuates seasonally, with a peak from September to mid-December and a
low period in January. Last financial year, the company’s revenue was approx. $1,000,000.
The company leases an office building, which has facilities for the 6-office staff. The lease
costs $21,000 per annum plus GST. The company also pays for utilities. The company
provides all cleaning products and equipment.
Continuous Improvement
The management of Tip Top Cleaning is keen to improve their service to internal and
external customers.
Current scenario
The management team is excited by the prospect of the boom in the industry, but also
cautious because they understand that they need to be better prepared to handle the
demand and meet the requirements of internal and external customers. They know that a
boom in the industry will also mean an increase in competition. Therefore, there is a need
to differentiate their services and products in order to achieve their business objectives.
One of the many ideas for differentiation that the company’s management has explored is
to introduce environmentally friendly systems, such as:
• Chemical free cleaning products or environmentally friendly chemicals
• Steam cleaning
• Reusable microfiber cleaning cloths
• Water and energy efficient cleaning equipment
• Biodegradable products
• Recycling programs, such as: o Cardboard recycling o White office paper recycling o
Co-mingle recycling
o Environmentally friendly liquid waste treatments
One of the objectives of the company as stated in the business plan, is to

develop an environmentally sustainable business, which uses green products. However,
the company does not have current capabilities or programs to launch environmentally
friendly products and services. The company also does not have suitable sustainability
policies or procedures.
Therefore, the CEO would like to develop workplace policy and procedures for
sustainability.

You are the Operations Manager of Tip Top Cleaning.

The CEO of Tip Top Cleaning has advised you about the management’s plans to improve
the operations by developing and implementing a sustainability policy that meets the
legislative and regulatory requirements.
According to the CEO, Tip Top Cleaning would like to meet the following sustainability
goals:
• Use of sustainable products
• Sustainable procurement
• Socially responsible practices including compliance with legislative obligations
• Improved energy resource efficiency
The CEO has asked you to take charge of the sustainability project and research and
prepare the related policies and procedures.
The CEO has also asked you to review the following online sources of information:
• Cleaning company websites: o

https://www.professionalcleaningservices.com.au/sustainability/ o
https://www.menziesgroup.com.au/sustainability o
https://www.eternalcleaning.com.au/sustainability
http://apscleaning.com.au/sustainability/
• Government websites: o https://www.business.gov.au/risk-

management/environmental-impact/environmental- management/environmental-
legislation-licences-and-permits
o http://www.sustainability.vic.gov.au/services-and-advice/business/energy-and-
materials- efficiency-for-business/resources-and-tools/life-cycle-management o
https://www.hpw.qld.gov.au/ data/assets/pdf_file/0013/3154/cleaningservices.pdf
Part A: Develop a briefing report on sustainability
Review the information provided in the scenario, conduct independent research on the
internet or any other information sources you may deem appropriate.
Then, develop a briefing report for the sustainability program. The briefing report should
cover the following points. Use the points below to create subheadings for your report.
• Purpose of the briefing report
• A brief introduction of the topic, its history and its relevance to the business and the
industry
• A brief description of benefits of sustainability for Tip Top Cleaning in realising their
business goals

• Scope of the sustainability program – whether it is for the whole organisation, one site,
one work area, or a combination of these
• Examples and brief summary of sustainability policies by at least two other similar
organisations
• A brief overview of the applicable environmental and sustainability legislation,

regulations, codes of practice and standards
• A brief exploration of how sustainability initiatives can be introduced in the organisation,

through reference to any three standards, guidelines and approaches such as:
o Green purchasing o Green office program o Triple

bottom line reporting o ISO 14001:2015 Environmental
management systems o Life cycle mapping processes
• Suggestions for at least two performance indicators that can be used to measure the
performance of each action post implementation
• A brief description of monitoring and review activities for continuous improvement to

ensure effectiveness the sustainability initiative
• A brief description of monitoring and review activities for continuous improvement to

ensure effectiveness the sustainability initiative
• Recommendations for four policy options, such as waste reduction, chemical

minimisation, etc. based on likely effectiveness, timeframes and cost
(in the table below, briefly describe each recommended policy option, explain how it will
help achieve organisational goals, identify two types of costs involved for each, and
timeframes for development of policies)
Recommended policy Benefits (monetary Costs (monetary Timeframe (time

options or measures benefits, good will costs, cost of time, required to
benefits, good will cost of goodwill, cost research and
with regulators, of regulatory develop a policy,
benefits to compliance, fines, set up systems,
environment) environmental purchase
impact) equipment, etc.)

• Three sources of information that could be consulted on sustainability
Your briefing report must include the appropriate referencing of materials you have
accessed. You must use format and language suitable for the purpose and the audience.
Submission requirements
At the end of this part, you must submit your briefing report to your assessor.
Performance Checklist and Assessment Outcome – Assessment 2, Part A
Student ID and name

BSBSUS501 – Develop workplace policy and procedures for
Unit code and title
sustainability
Course code and title BSB60215 - Advanced Diploma of Business
Did the student submit a briefing report that: Satisfactory
Demonstrates research conducted from a range of sources  Yes  No

Includes the following:
 Purpose
 Introduction
 Benefits of sustainability for the organisation
 Scope
 Review of best practice from competitors
 Yes  No
 Applicable legislation, regulations and codes of practice, and
standards
 A brief exploration of how sustainability initiatives can be introduced
in the organisation, through reference to any three standards,
guidelines and approaches
 Suggestions for two performance indicators that can be used to
measure the performance of the actions post implementation
 A brief description of monitoring and review activities for continuous
improvement to ensure effectiveness the sustainability initiative
 Recommendations for four policy options based on likely
effectiveness, timeframes and cost
 Three sources of information on sustainability, that could be
consulted
Result:  Satisfactory  Not Satisfactory  Not Assessed

Assessor Declaration:
I declare that I have conducted a fair, valid, reliable and flexible assessment with this
Assessor Name:

Part B: Obtain expert advise
Scenario
You have prepared the briefing report and would like to obtain expert advice from external
consultants and key stakeholders.
1. Prepare a formal covering email to Alan Greenbush of Green Gurus (your assessor) and
attach the briefing report on the sustainability policy development program.
In your email you must:
a. Summarise the main points of the briefing report you have developed
b. Request the consultant to review the briefing report and provide feedback
c. Request the consultant for a meeting to discuss the briefing report
You must use an appropriate format and formal and grammatically correct language
appropriate to context, organisational requirements and the audience
You must submit your briefing report to the consultant (your assessor) by email, at an
email address specified by your assessor.
At the end of this part, you must submit the following to your assessor via email, at an
email address specified by your assessor:
• a briefing report
• a formal email to the environmental consultant (assessor)
Performance Checklist and Assessment Outcome – Assessment 2, Part B
Student ID and name

Unit code and title
sustainability

Did the student submit an email that: Satisfactory

Summarises the main points of the briefing report student has
developed  Yes  No
Requests the consultant to review the briefing report and provide
feedback  Yes  No
Requests the consultant for a meeting to discuss the briefing report  Yes  No
Uses appropriate business email format and language suitable to a
workplace  Yes  No
Uses grammatically correct language  Yes  No

Assessor Name:

Part C: Role play – Consult stakeholders
Scenario
You are the Operations Manager of the

company.
Green Guru is a sustainability education and consultancy service.
You have decided to get their advice on the green measures that your change
management plan intends to implement.
You have organised a meeting with Alan Greenbush, a consultant from Green Guru, to
provide consultation about suitability of the sustainability measures you have identified in
your briefing report from Assessment 2, Part A.

You have also invited Tip Top Cleaning’s CEO, the Finance Manager and a staff
representative.
All members playing the roles will receive cue cards to prompt
them.
Task
• You must play the part of the Operations Manager and to present the briefing report for
discussion to the senior management team.
• Your assessor will play the role of the external consultant.
• Your classmates will play the roles of: o CEO o Finance Manager o staff representative
• Your assessor will organise other members of your class to play the roles of
management and staff, and provide them with cue cards and briefing prior to
assessment, to guide their participation in the assessment.
• You must refer to the information about Tip Top Cleaning, available in the scenario
Assessment 2– Project 1) to prepare for this meeting.
• Prior to the meeting, you must make sure each person has a copy of you briefing
report.
• The aims of the consultation/discussion are:
o To gain expert consultation on the suitability of the proposed measures for the
organisation’s objectives.
o To gain the acknowledgement of the senior management if your proposed plan could
proceed (“go/no-go” decision)
• You must be prepared to seek their opinion and advice and also respond to concerns of
the company managers.
• At the end of the session you are to ask your audience to acknowledge their support for
your plan and discuss any issues or provide clarification.
• You must make detailed notes during the consultation session submit detailed notes to
your assessor.
• You will be assessed on your ability to: o Present the information covered in the briefing
report o Seek the advice of the expert using language appropriate to audience o Elicit
the views of the attendees o Clarify or confirm your understanding of input provided by
the stakeholders o Speak clearly and concisely o Respond to questions asked by the
members o Play a lead role in consulting and negotiating positive outcomes o Use
appropriate non-verbal communication You will be given 15 minutes for the role play.
Your assessor will record and assess your performance in the Role Play Observation
Checklist below. Prior to the assessment, read the checklist to understand the behaviours
and standard of performance expected of you.

At the end of this part, you must submit the following:

• Role Play Observation Checklist completed by your assessor, and signed by you and
your assessor.
• A copy of your notes from the discussion.
Role Play Observation Checklist and Assessment Outcome – Assessment 2, Part

C
Student ID and name

Unit code and title
sustainability
Date of observation
During the meeting, did the Comments
Check (X)
student: (How did the student demonstrate
this?)
Y N
Greet the staff team and the
external consultant appropriately
and explained the purpose of the ❑ ❑
meeting
Present the key information
covered in the briefing report ❑ ❑
Seek the advice of the expert using
language appropriate to audience ❑ ❑
Elicit the views of the team
❑ ❑
Clarify or confirm your
understanding of input provided by ❑ ❑
the stakeholders
Speak clearly and concisely
❑ ❑
Respond to questions asked by the
members ❑ ❑
Play a lead role in consulting
and negotiating positive
outcomes with the ❑ ❑
stakeholders
Use suitable language and non-

verbal features conventions and
protocols for communicating with ❑ ❑
the internal and external
stakeholders
Take notes of the suggestions
and feedback provided by the ❑ ❑
attendees during the meeting.
Close the meeting appropriately
❑ ❑


Student Declaration
I have read and agree with this report.


Part D: Develop a sustainability policy and implementation plan
Scenario
The CEO has approved the briefing

report.
Now, you are to develop a formal sustainability policy and a sustainability action plan to
implement the policy and procedure. Once the two documents are prepared, you are to
prepare a covering email for the CEO and attach the two documents to the email for the
CEO’s approval.
Task
1. Prepare a formal sustainability policy to support the attainment of the organisation’s

agreed sustainable goals for:
• minimising resource use
• resource efficiency
• reducing toxic material and hazardous chemical use
• employing life cycle management approaches
• continuous improvement
You must include a policy statement about Tip Top Cleaning’s commitment to
sustainability, as well as the role sustainability considerations will play in all business
activities and strategic plans.
In the policy document, you must also:

• define key terms such as sustainability and sustainable procurement
• identify six strategies to implement policy
You must use your briefing report and the feedback collected during the consultation
with the stakeholders in Part C, to develop the policy.
Use the Policy Template provided in Appendix A.
2. Prepare a Sustainability Action Plan to implement the sustainability policy. You must
plan at least two actions for each of the areas below:
• management and communications
• education for sustainability
• purchasing choices to reduce toxic material and hazardous chemical use
• energy
• waste
• water
• monitoring, review, and continuous improvement
The action plan must cover the following for each action:
• expected outcomes
• activities/ actions to be undertaken
• performance indicators
• assigned responsibilities
• record keeping, review and improvement processes
You must use the Sustainability Implementation Plan Template in Appendix B.
3. Prepare a formal covering email to the CEO (your assessor) and attach the
sustainability policy and the sustainability action plan you have developed.
In your email you must:

• Summarise the main points of the Sustainability Policy and Procedure and the
Sustainability Implementation Plan you have developed
• Request the CEO and the management team to review the policy and procedure and
action plan and provide feedback and approval.
You must use an appropriate format and formal and grammatically correct language
appropriate to context, organisational requirements and the audience
You must submit your covering email, policy, and Sustainability Action Plan to the CEO by
email, at an email address specified by your assessor.
email address specified by your assessor:
• Sustainability policy
• Sustainability Action Plan
• Covering email
Performance Checklist and Assessment Outcome – Assessment 2, Part

D
Student ID and name

Unit code and title
sustainability
Did the student submit: Satisfactory

Submit a formal sustainability policy to support the attainment of the

organisation’s agreed sustainable goals, including:
 definitions of at least two key terms
 minimising resource use  Yes  No
 resource efficiency
 reducing toxic material and hazardous chemical use
 employing life cycle management approaches
 continuous improvement
 six strategies to implement policies
Submit an action plan to implement the sustainability policy, with two
actions for each of the areas below:
 management and communications
 education for sustainability
 Yes  No
 purchasing choices to reduce toxic material and hazardous chemical
use
 energy
 waste
 water
 monitoring, review, and continuous improvement
Submit a formal covering email to the CEO
 summarising the main points of the Sustainability Policy and
Procedure and the Sustainability Implementation Plan  Yes  No
 requesting the CEO and the management team to review the policy
and procedure and action plan and provide feedback and approval.
Demonstrate evidence of researching, planning and preparing
documentation using appropriate formats and language to suit  Yes  No
the context, organisational requirements and audience
Result: Satisfactory Not Satisfactory 

Not Assessed
Assessor Name:


Assessor)

Assessment task: Project 1: Develop workplace sustainability policy
Student Name and ID:

Attempt 1:
Attempt 2:
Assessment Outcome:tick)
(
Attempt 1:  Satisfactory  Not Satisfactory

Assessor Name:

Assessment 3 – Project 2 – Communicate and implement workplace

sustainability policy

• This is the third of the four assessment tasks you must complete satisfactorily to be
• This assessment is made up of two (2) tasks. o Part A – Role play: Communicate
workplace sustainability policy
o Part B – Implement strategies for continuous improvement in resource efficiency
• Review the role play observation checklist so that you are familiar with the behaviours
that you are expected to perform during the observation.
assessments.
requirements.
• Time limit for role plays is 10 minutes, unless otherwise specified.
• Trainer /Assessor will assess your practical skills, technique and knowledge as you
be Satisfactory or Not satisfactory.
submission will not be accepted (please refer to the Gen Plagiarism Policy).
You will need the following materials/ resources for this task:

• Computer with Internet access for research, word processing and presentation
• Microsoft PowerPoint and projector for presentation
• Interaction with others for role play
• Appendix C: Continuous Improvement Action Plan Template

Part A: Role play – Communicate workplace sustainability policy
Scenario
The CEO has approved the sustainability policy and action plan, and has given you
approval to go ahead with the implementation of the sustainability policy and plan.
As a first step, you are to promote the policy to the staff. You are also to explain the roles
and responsibilities of those involved in implementing the policy about expected outcomes,
the activities to be undertaken and the time frame for implementation.
Task
1. Prepare a PowerPoint presentation of the key points of the sustainability policy and
action plan, to present to the staff at Tip Top Cleaning.
You may prepare and use no more than 10 PowerPoint presentation slides during the
presentation.
2. Make your presentation to the staff members. The presentation must no longer than 15
minutes.
During the presentation, you must:

• use the PowerPoint slides you have prepared to explain the key features of the
sustainability policy, such as the background, the benefits to the company, the policy
options selected, etc.
• explain the sustainability action plan to those involved in implementing the policy,
and the expected outcomes
• allocate responsibilities to staff for activities to be undertaken
• encourage the participation and support of the staff
• speak clearly and concisely
• respond to questions asked by the staff members
• play a lead role in consulting and negotiating the buy-in of the staff
• use appropriate non-verbal communication
• participate in discussions using listening and questioning skills to ask the staff
members for their opinions or clarify or confirm your understanding.
This is a role play. You must play the role of the Operations Manager. Your assessor will
organise volunteers to play the roles of the staff members who will be your audience.
Your assessor will record and assess your work using the Role Play Observation Checklist
below.
Prior to the assessment, read the Role Play Observation Checklist to identify the standard
of performance expected of you in this task.
Submission requirements:
At the end of this part, you must submit the following to your assessor:
• a Role Play Observation Checklist completed by your assessor, and signed by you
and your assessor
• a copy of your presentation slides in hand out format

Role Play Observation Checklist and Assessment Outcome – Assessment 3, Part

A
Student ID and name

Unit code and title
sustainability
Date of observation
During the role play, did the Comments
Check (X)
student: (How did the student demonstrate
this?)
Y N
Welcome team members
appropriately, and explain the ❑ ❑
purpose of the presentation
Explain the key features of the
sustainability policy ❑ ❑
Explain the sustainability action
plan to those involved in
implementing the policy and the ❑ ❑
expected outcomes
Allocate responsibilities for
activities to be undertaken to staff. ❑ ❑
Speak clearly and concisely
❑ ❑
Respond to questions asked by the
members ❑ ❑
Participate in discussions using
listening and questioning skills to
ask the staff members for their ❑ ❑
opinions or clarify or confirm
your understanding
Play a lead role in consulting and
negotiating the buy-in of the staff ❑ ❑
Use suitable language and non-
verbal features conventions and
protocols for communicating with ❑ ❑
the internal and external
stakeholders
Thank the team for their input.
❑ ❑
Make notes of all inputs provided

by the team ❑ ❑


Student Declaration
I have read and agree with this report.


Part B: Implement strategies for continuous improvement in resource efficiency
Scenario
The CEO is satisfied with the implementation plan you have developed and implemented.
Now he/she has asked you to implement strategies for continuous improvement in
resource efficiency.
The CEO has briefed you about the requirement to be prepared to handle the demand and
meet the requirements of internal and external customers in the COVID 19 situation, to
meet the requirements of the increase in demand for services, as well as increased
competition from other companies.
Some of the environmentally friendly systems they would like to introduce are:
• Chemical free cleaning products or environmentally friendly chemicals

• Steam cleaning
• Reusable microfiber cleaning cloths
• Water and energy efficient cleaning equipment
• Biodegradable products
• Recycling programs, such as: o Cardboard recycling o White office paper recycling o
Co-mingle recycling
o Environmentally friendly liquid waste treatments
The CEO had recently asked an environmental consultancy to investigate their current
resource usage and provide a high level report.
The following is an extract of an audit report of Tip Top Cleaning’s services by a

Sustainability Consultancy, which shows their findings.
Cleaning product
• Cleaning products used for services contain a range of hazardous chemicals including
carcinogens, corrosives and Volatile Organic Compounds (VOCs), which are harmful to
human health and the environment.
• Cleaning products are disposed into sewer systems, which can contaminate local
freshwater supplies, negatively affecting soil and aquatic ecosystems.
Recommendation- Ensure cleaning products are used in correct doses, do not

contain potentially hazardous ingredients and are easily biodegradable.

Packaging
• Packaging utilises resources and generates environmental impacts during its production
and disposal. If not disposed of correctly, packaging can create pollution problems,
particularly if it contains toxic substances.
Recommendation- Purchase cleaning products in quantities that minimise the

amount of packaging required. Ensure packaging contains no toxic substances.
Ensure processes to re- use or recycle packaging materials.
Cleaning equipment
• Equipment used in the provision of cleaning services utilises resources (including water
and energy) and has the potential to generate unnecessary amounts of waste.
Recommendation- Develop initiatives to use cleaning equipment that achieve

reduced environmental impact (e.g. equipment with increased energy or water
efficiency).
Resource use and emissions
• The cleaning process generates a range of environmental impacts among which are the
use of resources such as water and energy, and poor indoor air quality of the spaces
that are cleaned.
Recommendation- Use cleaning techniques (e.g. steaming, using microfiber

cloths) that minimise the amount of cleaning products, water and electricity
used and reduce the impact of cleaning on indoor air quality.
Management of waste
• The cleaning process generates significant waste including hazardous chemicals,

containers, worn equipment and packaging materials.
Recommendation- Ensure waste reduction policies (e.g. recycling policies).

Ensure procedures and systems are in place for management and safe disposal
of waste and hazardous chemicals used in the cleaning process.
Source: https://www.hpw.qld.gov.au/ data/assets/pdf_file/0013/3154/cleaningservices.pdf
Now you will need to develop a Continuous Improvement Action Plan to implement the
resource efficiency measures recommended by the consultancy.

Task
1. You are to develop a Continuous Improvement Action Plan to implement at least four
(4) of the recommendations for resource efficiency measures made by the external
consultancy in their report. You must use the Continuous Improvement Action Plan
Template provided in Appendix C, which provides one example for your guidance.
Your Continuous Improvement Action Plan must include:

• the recommended improvement
• the strategy you propose
• the action required for implementing the strategy
• the person responsible for recording systems to track continuous improvements
• the timeframe for completion
• progress
2. Prepare an email memo to all staff to communicate the Continuous Improvement Action
Plan you have developed.
In the memo, you must:

• advise the staff that the continuous improvement action plan is ready for
implementation
• request the staff to review the action plan and provide feedback or suggestions.
You must use an appropriate memo format and formal and grammatically correct
language appropriate to context, organisational requirements and the audience
Submit your email memo and Continuous Improvement Action Plan all staff by email, at
an email address specified by your assessor.
email address specified by your assessor: • a Continuous Improvement Action Plan
• an email memo to all staff (assessor)
Performance Checklist and Assessment Outcome – Assessment 3, Part

B
Student ID and name

Unit code and title
sustainability

Did the student: Satisfactory

Develop a Continuous Improvement Action Plan to implement at
least four (4) of the recommendations for resource efficiency
measures made by the external consultancy in their report,
including:  Yes  No
 the recommended improvement
 the strategy you propose
 the action required for implementing the strategy
 the person responsible for recording systems to track continuous
improvements
 the timeframe for completion
 progress
Prepare an email memo to all staff to communicate the Continuous
Improvement Action Plan you have developed, which:
 Yes  No
 advises the staff that the continuous improvement action plan is
ready for implementation
 requests staff to review the action plan and provide feedback or
suggestions
Develop the documents using appropriate format and formal and
grammatically correct language appropriate to context,  Yes  No
organisational requirements and the audience

Assessor Name:


Assessor)

Project 2: Communicate and implement workplace sustainability

Assessment task:
policy

Attempt 1:
Attempt 2:
(

Assessor Name:

Assessment 4 – Project 3 – Review workplace sustainability policy

implementation

• This is the four of the four assessment tasks you must complete satisfactorily to be
• In this task you will be required to review the implementation of the workplace
sustainability policy, and suggest modifications to achieve continuous improvement.
assessments.
requirements.
• The Trainer /Assessor will assess your practical skills, technique and knowledge as you
be Competent or Not competent.
submission will not be accepted (please refer to the Gen’s Plagiarism Policy).

You will need the following materials/ resources for this

task:
• Computer with Internet access for research purposes and word processing
• Appendix B: Sustainability Implementation Plan Template

Scenario
This is a continuation of the scenario in previous assessment tasks.
Assume that the Sustainability Action Plan extract provided in this task is what you had
prepared for Tip Top Cleaning.
It is now six months since you implemented the Sustainability Action Plan, and time to
monitor the achievement of milestones, against the planned timeframe.
You have access to the following documents below:

1. Extract of the progress report on Sustainability Action Plan
2. Extract of results of the staff climate survey
3. Informal feedback received from staff
4. Minutes of recent manager’s meeting
1. Extract of the progress report on the Sustainability Action Plan that was
implemented 6 months ago.
Actions Target Timefram Responsibil Key Status as at

e i ty Performance August 202X
Indicators
Run face-to-face 4 4 HR 100% staff Only 1
workshops for all sessions months Manager participate in workshop
staff to inform staff workshops conducted
and contractors of so far
the action plan,
objectives, targets
and timeline of
activities.
Ensure only 100% 4 Finance and Get Good GECA

environmentally months Administrat Environmental application
friendly and bio- ion Choice not lodged
degradable are Manager Australia
purchased. (GECA)
certification
Reduce landfill 10% 12 Operations Recycling Program not
waste by recycling reductio months Manager program started
materials n implemented
2. Extract of the results of a staff survey to gain insight into staff attitudes and
responses to the company’s sustainability measures.

Questions Rating scale 1-10

All staff have a responsibility for preserving the environment for
5
future generations.
Companies have a responsibility to make sustainability a priority in
8
their decision-making, planning and actions.
It is very important to me that I work in a way which minimises
5
environmental impact.
I have received sufficient training to perform my job role in a
4
sustainable manner.
I feel well supported by my supervisor and colleagues to make
4
sustainability a priority at work.
The Company’s goals are consistent with its strategic and business 5
plan.
The Company has a clearly defined commitment to sustainability. 5
There is consistent support from senior leadership for the Company’s
5
sustainability commitments.
The Company’s commitment to sustainability has been clearly
5
communicated.
The Company has sufficient infrastructure, equipment and resources
7
to support the sustainability program.
The Company encourages and supports ideas from staff at all levels
5
to make our operations more sustainable.
The Company rewards and recognises our efforts in contributing to
5
sustainability.
3. Informal feedback received from staff
• We’ve never done things that way before, and everything has worked just fine. You
aren’t telling us the real reason for the changes, and until you do we will just keep
doing what we’ve been doing.
• I have been cleaning for more than twenty years and see no reason to try anything
new. After all, I’ve been using this combination for twenty years, and I’m as healthy as
a horse.
• I know that powerful cleaning products have dark colours and strong fragrances. These
new products with no added dyes or fragrances simply can’t and won’t clean.
4. Minutes of recent manager’s meeting
Tip Top Cleaning

Minutes of Meeting
Monthly Meeting - Sustainability Action Plan

Date: 15 September 202X Time: 2.00pm – 3.00pm Location: Meeting Room 3
Minutes: SN
Attendees: RN, KN, FC, TJ, BC
Apologies: TM, AB
Agenda Items:
1. Welcome
2. Apologies
3. Confirmation of minutes
Updates by Managers
• The HR Manager reported the results of the staff survey, which shows several gaps in
the understanding of the sustainability initiative on the part of the staff.
• This could be explained by the fact, that due to the COVID 19 lockdown situation, we
have been working remotely and cleaning teams are organised and rosters are
conveyed to teams online.
• We have been very busy as we are so much work coming in that our priority had
changed, that we haven’t had the time to conduct the face-to-face workshops, as
planned.
• We need to reschedule these workshops, and if possible conduct the awareness
campaign using other means.
• The Finance and Administration Manager reported that the Good Environmental
Choice Australia (GECA) certification application was not made yet, as only 45% of
the target for introducing green products has been achieved.
• The lockdown has brought a lot of supply issues, especially for materials imported
overseas.
• Moreover, with our current battle against the Corona virus, it’s not possible to avoid
using chemicals as the most effective cleaning and disinfecting products are alcohol
or chlorine-based (bleach type).
• Alternate ways of cleaning safely and effectively need to be considered.
• The Operations Manager (you, the student) reported that the targets for reducing
landfill waste by recycling waste items or using re-usable items have not been
achieved, because the use of disposable gloves, masks, wipes, face shields, etc. has
increased significantly.
• These PPE items cannot be recycled.
Task
1. Prepare a progress report for the sustainability implementation project after reviewing
and analysing the following:
• the implementation plan progress report data and achievements against targets
• Extract of the staff survey results and informal feedback
• Extract of the minutes of the manager’s meeting,
In your report, you must comment on the following:

• progress or lack of progress in achieving the planned actions and the possible
reasons
• at least two trends or staff attitudes that may require remedial action
• suggest at least one measure for change to continuously improve the performance of
the three strategies/actions that have not achieved required progress.
Your report must be no longer than 400 words, and should be written in a formal report
style, with findings and analysis, conclusions and recommendations.
2. Modify the Sustainability Action Plan you have previously prepared to include the
changes / improvements you are suggesting. You must modify only the section of the
implementation plan provided to you in the scenario (the revised Sustainability
Implementation Plan must be based on the template in Appendix B).
3. Prepare a covering email to the CEO (your assessor) and the senior managers,
summarising the findings and recommendations, as well as the proposed modifications
to the sustainability action plan.
Attach the report and the modified sustainability action plan (only the extract given in
the scenario) to your email and submit it to your assessor at an email address specified
by your assessor.
At the end of this part, submit the following to your assessor by email, at an email
address specified by your assessor:
• Progress Report on the Sustainability Action Plan
• Revised / modified Sustainability Action Plan (only the relevant sections)
• Cover email
Performance Checklist and Assessment Outcome – Assessment 4
Student ID and name

Unit code and title
sustainability

Did the student: Satisfactory

Prepare a progress report for the CEO on the company’s performance
against targets, including:
 progress or lack of progress in achieving the three planned actions  Yes  No
and the possible reasons
 at least two trends or staff attitudes that may require remedial
action  conclusion
 recommendations for at least one measure for change to
continuously improve the performance of the three
strategies/actions that have not achieved required progress.
Prepare the report in the required format.  Yes  No
Prepare a modified sustainability action plan (for the three actions
only) with revised targets, timeframes or other measures for  Yes  No
improvement.
Prepare an email to the CEO, including:
 a brief summary of the report  Yes  No
 a request for approval of the modified action plan

Assessor Name:


Assessor)
Assessment task: Project 3: Review workplace sustainability policy implementation


Attempt 1:
Attempt 2:
(
Attempt 1: ☐ Satisfactory ☐ Not Satisfactory

Attempt 2: ☐ Satisfactory ☐ Not Satisfactory
Assessor Name:

Appendices
Appendix A: Policy Template
Tip Top Cleaning

Sustainability Policy
1. Policy Statement – Establish management committee for compliance to environment
regulations and provide sustainability training.

2. Purpose - Use of renewable resources and minimize pollution
3. Related legislation or regulation - Victorian state Environmental Legislation
4. Responsibility - Manager of operations and Sustainability officer
Definitions -Green products and minimization of chemical usage
6. Strategies to implement policies – Provide training to the staff an hire an

experienced sustainability officer.

7. Approval

Appendix B: Sustainability Implementation Plan

Template
Tip Top Cleaning

Sustainability Action Plan <Insert Year>
Actions Target Timeframe Responsibility KPI Progress

(as applicable-
could be % of
reduction/ increase,
# of audits, # of
staff, workshops,
etc.)
1. Management and communications
Establish environment committee to 1 2 weeks Operations Committee Not started
include senior management and Manager established /
WH&S representatives to decide timetable finalised
their responsibilities and timetable
for monthly meetings.
More workshops should be conducted 10 6 months Operation 100 % workers participatance Not started
between the employee and the workers. manager in workshops.
The operational managers should take
enough responsibility to maintain the
works regarding the sustainable action
plan
Version: 3.0 Gen Institute Pty Ltd ©

Page 69 of 72
More objectives and the target should be 10 6 months Operational The main responsibilities of Not started
discussed among the workers amanger the workers will be clear.
2. Education for sustainability

The workers must have proper training 100 1 week HR manager The working will be more Not started
before conducting the action plan efficient.
The managers also have to get 100 1 week Respective The manager will be more Not strated
managers responsible
knowledge about the action plan Koelma
et al., (2020).
3. Purchasing choices to reduce toxic material and hazardous chemical use

More biodegradable purchases should be 70 1 month Operational The reputation of the Not started
made than previously in the organization manager company will increase
More environmentally friendly purchases 80 1 month Operational The production will be Not started
also have to be made manager more environment
friendly
4. Energy

Page 70 of 72
Natural energy has to be used to 50 3 weeks Operational Environmetal Not started
perform the works of the organization manager sustainability
5. Waste
More landfills have to be reduced as a 60 1 month Operational Collateral sustainability Not started
further target manager
Landfill reduction should be done with 70 1 month Finanace manager Cost reduction Not started
recycled materials
6. Water
Water should not get out as waste 90 2 month Operational Cost reduction and Not started
material. The water should be recycled manager environmental
and reused sustainability
7. Monitoring, review, and continuous improvement

The managers have to be more 100 1 week Managers of respective Overall Not started
responsible about their work Ronzon et department performnace
al., (2020). efficiency

Page 71 of 72
The managers have to motivate the 90 1 week Administration managers Practical work Not started
employees to perform their duties well efficiency by
the workers
Appendix C: Continuous Improvement Action Plan

Template
Recommended improvement Strategy Actions Person Timeline Progress

responsible
Ensure cleaning products are Use cleaning Ensure Safety Data Sheets Operations 3 months Not started
environmentally friendly and products in (SDS) are available for all Manager
are used correctly. correct doses. cleaning products, and are
accessed by staff.

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Assessment 1 Written Questions

Project 1 – Develop workplace

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Assessment 2 – Project 1 – Develop workplace sustainability policy ................... 26

Performance Checklist and Assessment Outcome – Assessment 2, Part A 34

Assessment 3 – Project 2 – Communicate and implement workplace

Assessment 4 – Project 3 – Review workplace sustainability policy

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Participates in discussions using

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4.1, 4.3 communicating with internal and

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