Cristy Salgado Cervantes, BSHA, MPH

Ccervantes19@lapu.edu

Objective
To become an integral part of public health that will allow me to assess, identify, monitor, improve
and protect the health of communities while providing the highest level of analysis and
recommendations.

Education
Los Angeles Pacific University Phoenix College
Master of Public Health in Epidemiology Pharmacy Technician
Grand Canyon University Apollo College/Carrington College
Bachelor of Science in Health Care Physical Therapy Technician
Administration Highland High School

Qualifications
 Fluent in languages: Spanish and English  Strong knowledge of medical
 Excellent communication and terminology, clinical/ non-clinical
interpersonal skills management, and administration
 Provides exceptional customer service  Capability to identify, solve issues and
and patient care perform health related research

Employment History
Maricopa County Phoenix, AZ
Epidemiologist Nov 2021- Present
 Conducts epidemiological investigations with patients and healthcare providers to gather information
about potential exposures
 Designs, manages, and analyzes datasets with statistical analysis software
 Collaborates with local, state, regional, and national-level partners to maintain and improve public
health surveillance systems, data quality, and situational awareness
 Fulfills data requests and produces epidemiological reports for internal and external stakeholders by
expanding surveillance and detection systems in response to incidents of public health significance
 Prepares protocols, policies, guidance documents, presentations, and training related to public health
data management and epidemiological analysis

Maricopa County Phoenix, AZ

Epidemiology Analyst Jan 2021- Nov 2021
 Uses statistical software to analyze public health data and produce summary reports for surveillance
purposes
 Provides data management including quality assurance and quality control of data, creating, and
distributing data monitoring reports, and facilitating the smooth operation of databases
 Uses public health surveillance systems to monitor conditions of public health concern and detect
events that require additional investigation
 Collaborates with local, state, regional, and national-level partners to maintain and improve public
health surveillance systems, data quality, and situational awareness
 Participates in research or other special projects related to outbreaks of diseases such as gathering
data for the MMWR publication: https://www.cdc.gov/mmwr/volumes/70/wr/mm7039e1.htm\

Maricopa County Phoenix, AZ

Epidemiology Disease Investigator May 2020- Jan 2021
 Performs investigations to determine disease origin method of contraction through contact with
physicians, hospitals, and healthcare providers
 Interview’s patients to obtain epidemiological information and determine contacts; communicate
complex information to variety of audiences; refer patients to medical provider for diagnosis,
treatment, and care of the communicable/ infectious disease
  Assisting in collecting data from local agencies and other health agencies while using surveillance
systems
 Provides quality assurance review for data collection and lab results as well as appropriately
documenting work using surveillance systems
 Conducts health investigations, community outreach, and case management with various
socioeconomic groups

University of Arizona Phoenix, AZ

Clinical Research Coordinator Aug. 2019- Feb. 2020
 All of Us research program; national federal accredited program working in collaboration with the NIH
and partnered with Banner Hospitals
 CPR certified and Phlebotomy certification through Banner Health
 Collects and process specimens in laboratory including saliva, urine, and intravenous blood samples
from participants as well as signing consent forms and other necessary documents
 Performs disease surveillance analytics (such as SAS and RedCap) to ensure accuracy, quality and
compliance of data collection process while developing and maintaining a detailed tracking record for
participants by tracking progress at regular intervals and report out to PI and study team
 Coordinate and participate in monitor visits, audits, and quality reviews (internal and external) to all
collaborative parties with the addition of communicating study-related issues to investigators, study
coordinators, clinical team, managers, and other institutions in a timely fashion
 Supports and implements successful plan with approved protocol to identify potential participants for
research protocol with our team to the national IRB

UnitedHealth Group/ Optum360 Phoenix, AZ

Patient Care Coordinator Oct. 2018- Aug. 2019
 Works in collaboration with Dignity Health oncology physicians, nurse manager, charge nurse, clinical
staff, and University of Arizona clinical research team at the University of Arizona Cancer Center
 Train new staff members to ensure employees are communicating with all healthcare staff including
oncologists as well as audit and correct workflow when needed
 Create accounts and maintain patient medical records/ case management for clinic and oncology
department
 Create analytical worksheets (by using SAS and excel) for end of day reports to turn in to management
as well as create RedCap accounts for oncology study trial patients

SWOON GROUP- CVS Contractor Scottsdale, AZ

Enrollment Coordinator III July 2017- Sept. 2018
 Audit workflow from other departments, provide feedback when errors were made and correct
workflow
 Update medical records, accounts and health plans requested by member or authorized POA/ agent
 Process POA’s, LEP’s, COB’s, disenrollment, enrollments, address changes, grievances, Hospice,
Housing, payments including setting up EFT’s, foreign language requests, etc… including claims and
clinical documents
 Develop and manage healthcare accounts while reporting timely and effectively
 Knowledge of CMS benefits/policies, health insurances, medical insurance, Medicare, and Medicaid as
well as adhere to organizations’ rules and state and federal regulations such as CMS

MG Pharmacy Phoenix, AZ
Lead Pharmacy Technician May 2015- July 2017
 Train new staff members, manage inventory and prepare audit and budget sheets while maintaining
productivity and quality standards
 Oversees medical disease surveillance diagnostics to ensure no drug interaction to prevent dangerous
and deadly drug combinations
 Communicate with all healthcare professionals about medical charts, medical cases and handle case
management with any discrepancies or other questions when permissible by law
 Monitor controlled substances and narcotics by using the CSPMP (Controlled Substances Prescription
Monitoring Program) as directed by the AZ State Board of Pharmacy
 Maintain customer/patient confidentiality per HIPAA guidelines while complying to all federal/state
laws and regulations
Express Scripts Tempe, AZ
Pharmacy Technician Sept. 2014- April 2015
 Corporate & mail order pharmacy
 Process and review all prescriptions, enter medication history and patient data
 Create and execute audit sheets and drug surveillance reports while maintaining productivity and
quality standards
 Forwarded incomplete or rejected scripts to appropriate department for resolution and tracked status
in the system and log order status

Arizona Collegiate High School Phoenix, AZ

Administration Manager Jan 2014 – Aug. 2014
 Point of contact to create and process various management reporting tools, work orders, executive
summaries, expense requests, balance reports and procurements as well as manage school
administrative projects simultaneously
 Distribute payroll stubs to staff, inventory, cash, and update employee records using Kronos and other
administrative programs
 Breakfast and Lunch School Program and commodities manager
 Effectively handles and responds to all internal and external requests

Empower College Prep Phoenix, AZ

Executive Assistant/ Teacher July 2013- May 2014
 Teacher and translator (Spanish – English) for Grades 4 th-6th
 Implement and plan classroom core curriculum and instructive programs
 Distribute payroll stubs to staff, inventory, cash, and update employee records using administrative
programs
 Manage the breakfast and lunch School Program, facilitate meetings, prepare documentation, develop,
and manage timely and effective management communications (timelines, milestones, and progress)
as well as the files and records of students & staff
 Translate formal documents and aide injure children, responded quickly to emergency and safety
situations, and handled appropriately

Volunteer and Other Experience

Holiday Rx Phoenix, AZ
Pharmacy Technician Intern Oct. 2009- Dec 2010

Syndactic’s Inc. Phoenix, AZ

After School Tutor Sept. 2009- May 2010

Physician’s Physical Therapy Services Chandler, AZ

Physical Therapy Technician Intern Nov. 2006- Feb. 2007