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MNGT 3108 - M2-Competitiveness, Strategy, and Productivity
MNGT 3108 - M2-Competitiveness, Strategy, and Productivity
Module 2
Objectives:
Upon completion of this module, you are expected to:
1. Explain the impact of competitive advantage in the
marketplace
2. Describe the concept of strategy in exploiting opportunities
and strengths, neutralizing threats, and avoid weaknesses.
3. Compute the productivity measurement.
A. Competitiveness
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MNGT 3108: Operations Management
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MNGT 3108: Operations Management
10. Managers and workers are the people at the heart and soul of an
organization, and if they are competent and motivated, they can
provide a distinct competitive edge by their skills and the ideas they
create. One often overlooked skill is answering the telephone. How
complaint calls or requests for information are handled can be a
positive or a negative. If a person answering is rude or not helpful,
that can produce a negative image. Conversely, if calls are handled
promptly and cheerfully, that can produce a positive image and,
potentially, a competitive advantage. (p. 42).
B. Strategy
With the mission established, strategy and its implementation can begin.
Strategy is an organization’s action plan to achieve the mission. Each
functional area has a strategy for achieving its mission and for helping the
organization reach the overall mission. These strategies exploit opportunities
and strengths, neutralize threats, and avoid weaknesses.
a. Differentiation - Distinguishing the offerings of an organization in a
way that the customer perceives as adding value;
b. Low-cost leadership - Achieving maximum value, as perceived by the
customer;
c. Response - A set of values related to rapid, flexible, and reliable
performance (Heizer & Render, 2014, p. 36).
C. Productivity
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MNGT 3108: Operations Management
Units Produced
Single factor=
InputsUsed
Output
Multifactor=
Labor + Material+ Energy +Capital+ Miscellaneous
References
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