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Tablet UI Recovery

7/17/2016 Reference: TSEA-0002

We have developed a Tablet UI Recovery Program to aid in recovering of your Tablet User Interface [UI] when
is locked up like the sample image below, or black, etc. Included with this Tech Tip is a driver and program
used to reimage your UI. Using these tools will allow you to recover your customers Tablet User Interface [UI]
while onsite and takes only a few minutes to complete the reimaging.

Prep:

1. You must purchase a USB 2.0 or 3.0 A Male to A Female Extension Cable USB cable

2. Have a Laptop with you

3. Remove the Cover in Front of the USB Hub PBA directly below the UI; M4580 right side cover
4. Install the Driver and PhoenixSuit program provided using the procedures listed below:

Copyright © 2009 Samsung Electronics America, Inc. All rights reserved. This service publication is the proprietary and confidential information of Samsung
Electronics America, Inc., and shall be retained for reference purposes only by the business partners of Samsung Electronics America, Inc. Any unauthorized use is
prohibited, and no part of this publication may be copied, reproduced, or transmitted by any means, for any purpose, without express written permission from
Samsung Electronics America, Inc. Samsung Electronics America, Inc., does not guarantee the accuracy or timeliness of the information in this publication and
makes no warranty, either expressed or implied, including any implied warranties of merchantability or fitness for a particular purpose, with regard to this technical
publication and the information contained herein. Information in this technical publication is subject to change without notice. Samsung Electronics America, Inc.,
shall not be liable for any damages, including special, incidental, indirect, or consequential damages, arising out of the use or the possession of this publication or the
information contained herein, even if Samsung Electronics America, Inc., has been advised of the possibility of such damages.
 Samsung Electronics America
Printer Product Support

Phoenix Suite Software Installation:

Conditions for Installation

- PC must have a read/write authority to the USB port

- Operating System must be Windows XP or Windows 7

Installation of the PhoenixSuit program

1. Unzip and extract the PhoenixSuit program
2. Double Click on the PhoenixSuit _EN.msi icon below [see red box] as it is an executable file,
and follow prompts to install. A Windows® warning message will display, click Install Anyway

Install the Athena_USBDriver

1. Unzip and extract the Athena_USBDriver

2. Unplug the Tablet UI USB Cable; then plug one end of your USB A Male to A Female Extension
Cable to your PC, and the other end to the Table USB Cable and turn copier device on
3. Using the Control Panel select the Device Manager and look for the newly installed USB
Device, see blue box

Copyright © 2009 Samsung Electronics America, Inc. All rights reserved. This service publication is the proprietary and confidential information of Samsung
Electronics America, Inc., and shall be retained for reference purposes only by the business partners of Samsung Electronics America, Inc. Any unauthorized use is
prohibited, and no part of this publication may be copied, reproduced, or transmitted by any means, for any purpose, without express written permission from
Samsung Electronics America, Inc. Samsung Electronics America, Inc., does not guarantee the accuracy or timeliness of the information in this publication and
makes no warranty, either expressed or implied, including any implied warranties of merchantability or fitness for a particular purpose, with regard to this technical
publication and the information contained herein. Information in this technical publication is subject to change without notice. Samsung Electronics America, Inc.,
shall not be liable for any damages, including special, incidental, indirect, or consequential damages, arising out of the use or the possession of this publication or the
information contained herein, even if Samsung Electronics America, Inc., has been advised of the possibility of such damages.
 Samsung Electronics America
Printer Product Support

4. Right click your mouse button and select “Update Driver Software, see red box

5. a. Point to the location of the extracted file using the Browse window in the popup, see red
box in Figure1. Windows may tell you the best driver software is already installed
Figure2, then it is not necessary to install the driver
b. Figure1 Figure2

Ignore the Caution Symbol [“!”] displayed on the CDC ECM device. and the USB Device
(VID_XXX). As long as the drivers exist the install and update were successful. It will work
without it displayed.

Computer 1

Copyright © 2009 Samsung Electronics America, Inc. All rights reserved. This service publication is the proprietary and confidential information of Samsung
Electronics America, Inc., and shall be retained for reference purposes only by the business partners of Samsung Electronics America, Inc. Any unauthorized use is
prohibited, and no part of this publication may be copied, reproduced, or transmitted by any means, for any purpose, without express written permission from
Samsung Electronics America, Inc. Samsung Electronics America, Inc., does not guarantee the accuracy or timeliness of the information in this publication and
makes no warranty, either expressed or implied, including any implied warranties of merchantability or fitness for a particular purpose, with regard to this technical
publication and the information contained herein. Information in this technical publication is subject to change without notice. Samsung Electronics America, Inc.,
shall not be liable for any damages, including special, incidental, indirect, or consequential damages, arising out of the use or the possession of this publication or the
information contained herein, even if Samsung Electronics America, Inc., has been advised of the possibility of such damages.
 Samsung Electronics America
Printer Product Support

UI Image FW

Provided in the table below is the UI Image file that you need to download from the Firmware
Section of GSPN or in the Downloads Section of BTSP. You can see by the column marked
“Series” that the MX7 Color and Black & White version share the same UI Image.

Similarly, the MX4 Series shares the same image file for the whole platform.

No. Series Model Base FW UI Image

1. MX7 SL-X7600/7500/7400 V6.D6.27 V5.18.03.83.00_16030117.img.zip(448.0MB)
SL-K7600/7500/7400 V5.D6.27
2. MX4 SL-M4580/4583 V5.D6.11 V5.18.03.75.21_16022619.img.zip(447.8MB)
SL-M4370/5370 V5.D6.11
SL-X4220/4250/4300 V6.D6.13
SL-K4250/4300/4350 V5.D6.14

Note: It is important to try to match the Image File as close as is possible to the Base FW of the
device. So, long as the device is on the D6 [e.g. V6.D6.08] platform you should be able to
recover the UI and boot up normally.

However, it is possible to get an S5-3111 after the UI Recovery if the Base FW is very old
e.g. V6.A6.XX. You will have to do an HDD Recovery to synchronize the Main Board with
the new image on the UI.

Provided below are the part numbers for the three UI’s for our Tablet devices in the unlikely event
you cannot recover the tablet:

No. Model Part# Description/Why

1. SL-X7600/7500/7400 JC97-04499C OPE; K7600,SEC; UI is common to both the
SL-K7600/7500/7400 color and BW device
2. SL-M4370/5370 JC97-04499A OPE; M5370,SEC; UI is common to all the
SL-X4220/4250/4300 models listed in the “Model” column
SL-K4250/4300/4350
3. SL-M4580/4583 JC97-04499B OPE; M4580,SEC; UI is NOT common to any
device due to length of the USB Cable

Note: Download and unzip the Image to your desktop, so it is ready to be installed.

Copyright © 2009 Samsung Electronics America, Inc. All rights reserved. This service publication is the proprietary and confidential information of Samsung
Electronics America, Inc., and shall be retained for reference purposes only by the business partners of Samsung Electronics America, Inc. Any unauthorized use is
prohibited, and no part of this publication may be copied, reproduced, or transmitted by any means, for any purpose, without express written permission from
Samsung Electronics America, Inc. Samsung Electronics America, Inc., does not guarantee the accuracy or timeliness of the information in this publication and
makes no warranty, either expressed or implied, including any implied warranties of merchantability or fitness for a particular purpose, with regard to this technical
publication and the information contained herein. Information in this technical publication is subject to change without notice. Samsung Electronics America, Inc.,
shall not be liable for any damages, including special, incidental, indirect, or consequential damages, arising out of the use or the possession of this publication or the
information contained herein, even if Samsung Electronics America, Inc., has been advised of the possibility of such damages.
 Samsung Electronics America
Printer Product Support

UI Recovery:

Launch PhoenixSuit application

Select PhoenixSuit from the installed programs

Upgrade GUI using PhoenixSuit

1. Launch PhoenixSuit Tool. No Device Attached Yet is a normal condition at this point

2. Select ”Firmware Icon” it has an anchor above it, see red arrow

Copyright © 2009 Samsung Electronics America, Inc. All rights reserved. This service publication is the proprietary and confidential information of Samsung
Electronics America, Inc., and shall be retained for reference purposes only by the business partners of Samsung Electronics America, Inc. Any unauthorized use is
prohibited, and no part of this publication may be copied, reproduced, or transmitted by any means, for any purpose, without express written permission from
Samsung Electronics America, Inc. Samsung Electronics America, Inc., does not guarantee the accuracy or timeliness of the information in this publication and
makes no warranty, either expressed or implied, including any implied warranties of merchantability or fitness for a particular purpose, with regard to this technical
publication and the information contained herein. Information in this technical publication is subject to change without notice. Samsung Electronics America, Inc.,
shall not be liable for any damages, including special, incidental, indirect, or consequential damages, arising out of the use or the possession of this publication or the
information contained herein, even if Samsung Electronics America, Inc., has been advised of the possibility of such damages.
 Samsung Electronics America
Printer Product Support

3.

Using the Browse Field in the below illustration [see blue box], browse to the .img {UI Image File} that
you downloaded [e.g. SL-7600LX; V5.18.03.83.00_16030117.img. Obviously unzipped .img first.

Stop! Stop! Stop! Do not select Upgrade at this point.

4. Power off the Tablet Device [UI] with the Hard Power Switch
5. Unplug the UI’s USB Cable from the USB Hub board located directly under the UI
4. Attach the A Female portion of the USB Extension Cable to the UI’s USB Cable that was unplugged
in the above step [#4]
5. Attach USB Extension Cable end to the USB Port on your Laptop but DO NOT fully insert, just let it
hang off the end of the port
6. Turn the Main Hard Power Switch “ON”; then wait 5 seconds and then press and hold the UI’s Soft
Power Switch “ON” until the UI blinks a white screen 3 times; it usually takes 5 to 20 seconds for
the white screen to blink 3 times.
7. Once the UI finished its third white blink; then fully insert the USB Extension Cable end to the USB
Port on your Laptop. The upgrade will be started automatically. No other interaction is needed.

8. After Firmware update is completed the device will reboot automatically.

9. As the unit is shutting down, disconnect the USB extension cable and reconnect OPE USB Cable to
the USB Hub board. Finally, update the firmware on the device if the Image File downloaded does
not match the Base FW of the device.

COMPLETE!
Copyright © 2009 Samsung Electronics America, Inc. All rights reserved. This service publication is the proprietary and confidential information of Samsung
Electronics America, Inc., and shall be retained for reference purposes only by the business partners of Samsung Electronics America, Inc. Any unauthorized use is
prohibited, and no part of this publication may be copied, reproduced, or transmitted by any means, for any purpose, without express written permission from
Samsung Electronics America, Inc. Samsung Electronics America, Inc., does not guarantee the accuracy or timeliness of the information in this publication and
makes no warranty, either expressed or implied, including any implied warranties of merchantability or fitness for a particular purpose, with regard to this technical
publication and the information contained herein. Information in this technical publication is subject to change without notice. Samsung Electronics America, Inc.,
shall not be liable for any damages, including special, incidental, indirect, or consequential damages, arising out of the use or the possession of this publication or the
information contained herein, even if Samsung Electronics America, Inc., has been advised of the possibility of such damages.