Professional Documents
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Developing A Governance Charter Statement and Strategy Map
Developing A Governance Charter Statement and Strategy Map
Developing A Governance Charter Statement and Strategy Map
Learning Objectives:
The IDENTITY is your distinct and unique personality. It may be a name, logo,
seal, initials or a brand
Your VISION is your desired future state. It should be ambitious but realistic and
can be done within a certain timeframe. Once your vision has been realized it
should be changed.
Your MANDATE is a directive, law or decree from a source of authority which
embodies the mission of the specific unit/office/ organization.
Your MISSION is embodied in the law or directive that established the
unit/office/organization. It is its reason for existence and therefore should be
forever pursued.
Your PHILOSOPHY is a statement of what you stand for in life
Your VALUES is your moral compass and is never negotiable.
Strategy Map or Roadmap
The strategy map is the logical representation of what the organization will do in
every perspective to fulfill its mission and attain its vision
The strategy map contains 4 “perspectives” in the sample shown. (1) Community,
(2) Process Excellence, (3) Learning and Growth, and (4) Resource Management
Objectives formed in the strategic shifts are copied inside the boxes in the
Strategy Map.
Customer Analysis
To analyze our customers we first need to determine who our customers are and
what their needs and expectations are.
Your PRIMARY CUSTOMERS are the main beneficiaries of your services and
your SECONDARY CUSTOMERS are the indirect beneficiaries of the service your
provide.
Your MAJOR DELIVERABLES are the goods or services that are mandated to
provide to your customers
The PGS provides the template to identify primary (the main beneficiaries of the
services we provided) and secondary (the indirect beneficiaries of the services we
provided) customers, the specific goods and services that we need to deliver (major
deliverables) and the outcome or value proposition resulting from the timely and
effective delivery of services/goods.
The PNP vision statement is in line with its mission and mandate provide by
successive laws/RAs 6975, 8551 and 9708, which are: ‘To enforce the law, prevent
and control crimes, maintain peace and order, and ensure public safety and
security with the active support of the community’.
Highlighted in both its vision and mission statements, the active support of the
community/stakeholders.
The PNP Charter Statement also identified its Core Values that serves as its moral
compass that guides every undertaking which are: Maka-Diyos, Maka-Bayan, Maka-
Tao and Maka- Kalikasan.
The PNP Roadmap identified four (4) Distinct but closely inter-related and mutually
supporting perspectives with specific objectives that when achieved will result to the
accomplishment/realization of its vision for a highly capable, effective and credible
police service. The three (3) driver perspectives of Resource Management, Learning
and Growth, Process Excellence contributes to the fourth/ outcome perspective
‘Community’ resulting to the attainment of a safer place to live, work and do business.