5/1/2021 Top 10 Advantages & Disadvantages of Artificial Intelligence?

| Analytixlabs

Advantages of Artificial Intelligence

(1) Zero human error
This is why the adoption of artificial intelligence in various domains has shot up. When you can
nullify human errors completely, you get accurate results. The catch is, to program properly.

Machines take accurate decisions based on the previous information that they gather over time
while applying certain algorithm sets. Thus, there is a reduction in error and a spike in accuracy.

For instance, Google recently shared on its AI blog about a machine learning method that will work
around predicting the weather. Google is going to call it ‘Nowcasting‘ which will predict weather
zero tp six hours ahead of time. Google believes by using fewer data and simple methodology, they
can predict weather more accurately, especially in events like thunderstorms or ones related to
precipitation.

(2) Zero risks

Putting machines into tasks that can be a danger to humans can pay off well. For instance, enabling
machines to deal with natural calamity can result in faster recovery and lesser pressure on human
teams.

This idea comes riding high on Google and Harvard’s initiative of developing an AI system that
can predict the aftershock locations of an earthquake. After studying over 131,000 earthquakes and

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its aftershocks, scientists have tested this neural network on 30,000 events. It showed more accuracy
in pinpointing aftershock locations when pitted against traditional methods.

(3) Round-the-clock availability

It is obvious that machines don’t get tired. Machines can work endlessly without breaks and don’t
even get bored doing the same thing repeatedly, unlike a human.

In November last year, Google announced Contact Center AI for businesses to improve customer
experience. This is a classic example of an AI-enabled helpline system for businesses to relentlessly
address customer queries and issues, and resolve them on priority for improved customer
experience.

Similarly, Amazon Lex, the chatbot designed for call center by Amazon is capable of having
intelligent conversations against human queries. It incorporates the same technology of Amazon
Alexa – i.e. to recognize the caller’s intent, ask related follow-up questions, and provide answers.
These chatbots are available round-the-clock catering to customers across the globe and varied
timezones seamlessly.

(4) AI machines have no emotions

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Machines have no emotions [well, unless you are Chitti, the robot, that, quite frankly, had me
confused with its obsession over the female protagonist Sana]. This single attribute about Ai-
enabled machines can help you deal with customer grievances more steadily.

Imagine a feature in your software not functioning suddenly causing inconvenience to your users.
They will surely raise tickets, ping on your chat support and write emails. Often people attempt for
‘live chat’ rather than waiting on email or tickets to get resolved.

Now imagine having a human at the receiving end, who fully understands the issues and is trying
hard to resolve queries in hundreds of numbers. At one point, that person will break. Chances are
chats that may go hay-way in terms of sensitivity of language.

However, with an AI-enabled chat system, no such breaking point arises. Customers can throw any
amount of weird queries, your chatbot has pre-fed answers that it will keep on showing as per its
assessment of query.

It is definitely one of the safest ways to handle such scenarios because machines don’t feel anything.
They will only analyze the words used in the query, matching them against the pre-fed information,
and give out relevant answers.

(5) AI-machines can take decisions fast

Using artificial intelligence and other technologies can help make machines that can make data-
driven decisions much faster than humans.

Why trust a machine’s decisions?

Simple – it is devoid of any emotions and biased views. When a human takes a decision, a lot of it it
is driven by emotions. A machine, on the other hand, is highly practical and rational in its approach.
This ensures more accurate and result-oriented decision-making.

For instance, IBM’s Deep Blue supercomputer takes decisions based on all the probabilities possible
from the opponent’s end. A human cannot fathom so many probabilities in one go like a machine.

Disadvantages of Artificial Intelligence

(6) AI-enabled machines incur heavy costs
Looking at the complexity an AI-enabled machine handles, it makes sense that AI-driven initiatives
can be heavy on pockets. Creating a machine that can mimic human logic and reasoning requires
plenty of resources and time, making it quite costly.

(7) Machines lack creativity

The issue with machines is that it functions as programmed. While artificial intelligence has made
machines capable of learning over time, they cannot learn to think outside the box. A machine will

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always analyze a situation in terms of pre-fed data and past experiences. It is difficult for a machine
to be creative in its approach.

One of the classic examples is the Forbes earning reports. Forbes uses Quil, a bot, to write these
reports. These reports are facts and data that are pre-fed to the bot. Forrester predicts that such bot-
driven contents may replace 16 percent of jobs in the US by 2025 but it is a debatable topic.

The problem with this bot-written article is that it lacks the human touch, unlike other Forbes
articles. The creative touch to explaining events and use cases while writing an article is not present
when a machine does it.

This analogy leads us to the next pointer.

(8) AI-enabled machines may kill job employments

AI is replacing majority of repetitive tasks with bots. The need for human interference is going
down as businesses look towards more error-free and risk-free work. Add to this; machines bring
speed with it. This has resulted in the killing of many job opportunities that were once prevalent.
Job roles like simple data entry or talking to customers in the first touchpoint i.e. chat supports are
now handled by bots that can do it more effectively and round-the-clock.

A two-year-long study by McKinsey has suggested that by 2030 robots will replace at least 30
percent of human labour, i.e., almost 400 to 800 million jobs that will require 375 million people to
switch jobs.

That’s huge and scary.

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(9) No emotions can be daunting at times

While this is one of the key benefits of artificial intelligence, it is also a con of artificial intelligence.
Machines cannot bond with humans, because they do not have emotions or sympathy. While
machine learning and NLP has helped brands set up initial customer support through bot-enabled
chat systems, they still require a human of blood and flesh to intervene at one point to resolve an
ongoing issue.

If the whole of it is left to bots, customer experience across the globe will go downhill. Bots can do
the initial touch basing. If customers query is resolved through pre-fed guide documents, great. If
not, a ticket is automatically raised by the bot for a human to manually follow up.

Sometimes, a bot cannot understand your pain point because you do not emotionally drive it. You
will always need a human ear to get things done.

(10) AI-enabled machines do not understand ethics

Another human feature that is hard to incorporate inside a machine – ethics. Morality is absent in a
machine and it is also hard to design and convey through technology. Artificial intelligence can help
businesses cut down the time taken to complete a monotonous task but expecting a machine to
follow ethical values is as vague as drawing sketches on water.

That is a human trait, and I might add, an exclusive one that too.

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